Best Buy Montclair

On February 20, 2026, I ordered a freezer from Best Buy (Order Number: BBY01-807148824882). The delivery was scheduled for the 23rd; when the delivery guys arrived, they called me that the product had been damaged and would need to be returned to the warehouse before a new delivery could be scheduled. Since I didn't have time to wait, I told them I wanted to cancel the order. Subsequently, a Best Buy customer service representative called me and asked me not to cancel; they proposed that I temporarily use the damaged freezer, and they would deliver a brand-new replacement a few days later. However, to this day, I haven't received any formal notification—such as a letter or email—regarding this arrangement. Today, I called Best Buy customer service to inquire why the freezer had not yet been replaced. The representative said that more than two weeks had passed, they would no longer replace the freezer for me. According to him, they had left me a voicemail regarding this matter. I have paid the price for brand-new freezer, but I have a defective product. Best Buy has my mailing address and my email address, but they don't give me any formal written notification—offering only a single voicemail instead. I hope that other customers learn from my experience and avoid falling into the trap they set, NEVER NEVER NEVER trust them, they won't keep their promises!!!

Always a good Best Buy

Wet Horrible Customer Service. I was there around 730pm Tuesday Feb 2nd. 3 young kids not even paying attention. 2teens came in a grabbed a salesperson and bought a computer and this you sales guy runs to the corner back after the sale the other just walk by and don’t even acknowledge me. At 742p. I got upset and left. I told this young girl putting way baskets. “I guess you guys don’t want to sell computers today I really need 3 of them” she was just lost. But none of this was her fault. These young kids I guess are more interested in goofing off in the back. I’ll take my business elsewhere where.

idk