Best Buy Montclair

Horrible experience I bought computer thinking it will be good quality cause it’s Best Buy. Three months later I can’t log in, to make the story short they want you to forcefully buy the warranties and monthly programs as a monthly subscription. Secondly the thing I didn’t like either is that they assigned me a credit card without my knowledge, when I specifically told them I didn’t want one cause of my credit score may get affected. Next, a week later my credit score goes down.

Zero customer service is given at this location. Went there to buy a cell phone and couldn’t get not one single employee to offer any assistance. All the employees were gathered together talking with themselves at the front register. They ALL saw me waiting by the cell phones. How do you buy a cellphone if the Best Buy employees don’t want to address customers?! Went in to spend money and left with buying nothing. I called the store to speak with management Best Buy uses AI for automated responses and then out sources the calls to someone in another country. The man I spoke with said he couldn’t assist since they’re in another country let alone at the physical store. What a freaking joke! I’ll never shop at Best Buy again.

TRAIN YOUR EMPLOYEES MORE ON THE CREDIT CARD!!! I was asking every possible question about this God forsaken card and even asked for additional details. They even got passive-aggressive with me for a bit thinking they were smart about it and I wouldn't notice their tone and word play, wish I had the guy's names. Once I went for it and got approved THEN they tell me there's 3 different versions of the card AND there's an annual fee for said card. WHO PAYS AN ANNUAL FEE FOR A STORE CARD!?!?! Because of this my card got overcharged. Had I been notified about this chance before the application I would've said leave room for that charge to fit in. THE FEE IS $60 BY THE WAY. Seeing as how a score gets dunked down HARD when an overcharge occurs you can guess the frustration this whole experience has brought me. All in the Laptop and PC section. Never shopping this location again. Rude, uneducated, and inattentive employees even outside of the PC section, still a few handful of employees that actually bring value and great customer service to the store.

Friendly staff. Great prices