Second time I go to the geek squad station and both times I have received bad service. Don't recommend bringing your Apple items here never have the parts have taken 2 different items and both times they make me waste my time only to say they don't have them in stock so I even though I call ahead to confirm before arriving. Then they dont even offer to order the part they just say to try a different store, even though Apple says they should offer. Waste of time.
Response from Best Buy
July 11, 2025
Hello, Maria,
Thank you for sharing your concerns with your Apple Repair Support with Geek Squad. I can understand that waiting for parts during the repair process can be difficult. We would be glad to notate your concerns further at the Best Buy Corporate Social Resolution Team if you would like to reach out to us on any of our Social Media Profiles below with Review 13804.
Facebook (https://bby.me/2rse1d), Twitter/X (https://bby.me/ehav7q), or Instagram (https://bby.me/bj18vr)
Sincerely,
^ Tommy
The brotha that helped me in the cell phone accessories area was great 👍 and when I need a new cell phone I will be back, sorry I forgot his name , but if you want great service in the mobile phone department, he will treat you right!
We had a fantastic purchasing experience, largely thanks to Riley in Customer Service. He was incredibly thorough and friendly, getting us all checked out with a new TV quickly. We really appreciated his patience and extensive knowledge of the products and services.
Geek squad and floor worker very helpful