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Frequently Asked Questions About Best Buy Montclair

How do I check product availability at the Montclair Best Buy?
How do I check my order status?
My local Montclair Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Montclair stores’ holiday hours?

Recent Reviews

4.2
(3966 reviews)
Rudy M
March 02, 2026
1 out of 5
Wet Horrible Customer Service. I was there around 730pm Tuesday Feb 2nd. 3 young kids not even paying attention. 2teens came in a grabbed a salesperson and bought a computer and this you sales guy runs to the corner back after the sale the other just walk by and don’t even acknowledge me. At 742p. I got upset and left. I told this young girl putting way baskets. “I guess you guys don’t want to sell computers today I really need 3 of them” she was just lost. But none of this was her fault. These young kids I guess are more interested in goofing off in the back. I’ll take my business elsewhere where.
Response from Best Buy
March 03, 2026
We always want a great experience for our customers, and understand the frustration of this experience. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/nyxpew), Twitter/X (https://bby.me/9277ao), or Instagram (https://bby.me/hncxkx), and mention your Google review, 125099.
Carlos G
February 28, 2026
5 out of 5
idk
James
February 27, 2026
1 out of 5
Had genuinely one of the worst retail store experiences here with a very rude "supervisor" who came to help me load my car, who from second 1 approached the situation with nothing but attitude and mockery. I also submitted a review from my receipt and specifically asked that management contact me, and 2 months later I have yet to hear back. And these brick and mortar stores can't figure out why people prefer shopping online.
Response from Best Buy
February 28, 2026
Hey there, James! We definitely understand the importance of friendly and professional support when working with our teams in store. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please mention "Google Review: #122804" for reference. You can locate us here: Twitter(X): https://bby.me/xaa62v Facebook: https://bby.me/584g38 Instagram: https://bby.me/mmkagu
Kip C
February 25, 2026
5 out of 5
Great service and advice from Bruce today. He set me up with a new desktop computer. So pleased with his professionalism and knowledge. Very happy customer 😀

About Best Buy Montclair

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