Best Buy Montclair

Experienced horrible customer service from the cashier wearing glasses that was just sitting on her phone. Horrible attitude. Zero morals. If you don't want to work here, why be here? Unfortunately, I didn't catch her name. But shoppers be aware, if you come to this best buy and have any questions or need help.This ain't the place to go

Paco did a wonderful job going above and beyond to help me with my car installations and teaching me new things!

Horrible experience I bought computer thinking it will be good quality cause it’s Best Buy. Three months later I can’t log in, to make the story short they want you to forcefully buy the warranties and monthly programs as a monthly subscription. Secondly the thing I didn’t like either is that they assigned me a credit card without my knowledge, when I specifically told them I didn’t want one cause of my credit score may get affected. Next, a week later my credit score goes down.

Zero customer service is given at this location. Went there to buy a cell phone and couldn’t get not one single employee to offer any assistance. All the employees were gathered together talking with themselves at the front register. They ALL saw me waiting by the cell phones. How do you buy a cellphone if the Best Buy employees don’t want to address customers?! Went in to spend money and left with buying nothing. I called the store to speak with management Best Buy uses AI for automated responses and then out sources the calls to someone in another country. The man I spoke with said he couldn’t assist since they’re in another country let alone at the physical store. What a freaking joke! I’ll never shop at Best Buy again.