Best Buy Montclair

First noticed usb port problems the first 5 months into purchasing. But at the time it was only my camera and Headset rarely. Which I summed up to my stuff being older. But then the following months, it got worse and worse. I tried multiple trouble shooting options. Which would temporarily fix the issues or better them. But then it would just revert back. So early December of 2025 I took it in to Best Buy under warranty. They sent it out, I got it back a week later roughly and before I could even get it out to the car I heard something fall inside my pc. My GPU holder had broke, so I walked back in and they sent it out again. Which now took well over 3 weeks. They said they updated my motherboard board, drivers and fixed my GPU holder. I finally get it back and get to try it. The first day I had no issues, but then it started again. After 3 days I took it back, they said they could not help me anymore and I needed to contact hp. The manager at geek squad turned me away, despite the week before being told by an employee they could help me push for a refund. I understand this is a HP warranty issue, but I bought this computer from this Best Buy, with no resolve. The employees at geek squad were nice and informed, and helped how they could. The manager was rude and no help and refused to hear me on previously being helped with a refund from HP. Don’t care if you can or can’t issue that, her attitude was horrible and snappy. Could have been handled nicer. After a week of on and off with HP, and waiting from escalations, they told me my only option was to send it out again. So I complied. After a few days of waiting for my packing it never came, and I found out FedEx had to return it and didn’t give a reason as to why. So they sent another box. This box took even longer and I didn’t receive it till I had put in a case with FedEx about why it wasn’t shipping out, and finally got it the next day. I sent it out same night, got it back after replacing the mother board the following week. The first day was perfect, then the following day. I try to record a very low graphic video game and suddenly my audio it going in and out again. I was then told to factory reset it roughly 3-4 times. After extended research, I’ve seen lots of reviews with similar USB and motherboard issues with this specific models motherboard. I’ve also noticed this model isn’t sold anymore and can’t find anything on it anymore. I’ve had a horrible experiences with this company, it’s a constant back and forth. I’ve taken it in 4 times and I want a refund I was then emailed after sending them a complaint yet again, that they forgot to download the BIOS and that was the issue. After downloading, uninstalling, factory resetting. Still nothing worked. Update: as of 04-09-2026 after paying for it myself to be packaged up for the diagnostics since the apparently don’t cover costs for the diagnostics place packaging, it finally was confirmed what I was already telling them was wrong and the pc was deemed unfixable. So now I was finally being sent a replacement. I was offered the 35l or the 45l I asked for the 45L, then to be told they didn’t actually have any of the those and my only option was a 35L. So I took it, had the same matching specs I was told. Only for it to finally come in and it’s white. My pc is Black, my set up is black, I put money into this pc because of equal aesthetic and functionality. Not only did they now send me a model I didn’t even want, they sent the wrong color. So I asked for a color swap. And apparently they can’t do that. I’m now demanding a refund at this point because I put money into a pc I wanted, that was functional and looked good for my office space. This has been tiring, time consuming, gas money, and even paying for packaging despite being under warranty. This has left me so stressed I’m loosing sleep. And I cannot stream or work on art as that’s my main hobby and trying to build up to a career. Do not buy HP. And don’t expect much help from Best Buy.

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Best buy has it all .

I love coming to Best Buy but my experience today wasn’t a good one purchasing my item. For some reason, I thought I was being followed instead of helped in the process of purchasing my item