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Frequently Asked Questions About Best Buy Montclair

How do I check product availability at the Montclair Best Buy?
How do I check my order status?
My local Montclair Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Montclair stores’ holiday hours?

Recent Reviews

4.2
(3774 reviews)
Joe S
October 14, 2024
1 out of 5
My wife's wallet was stolen and the thief attempted to use her cards at this location. The best buy associate let this person try card after card and didn't care to ask for this person's ID. Luckily the bank blocked the transactions. It is also impossible to call and talk directly to the store which is frustrating because I wanted to tell them someone was in the store trying to use my wife's credit cards. I will never shop at a best buy again.
Response from Best Buy
October 14, 2024
Hi there, Joe, Thank you for reaching out to us here and for your candidness. I'd love to ensure that your attempts to receive assistance and experience are addressed further. To do so, please feel free to reach out to us via any of our Social Media platforms. To assist in directing you to our team, I've provided a few links below to our accounts. Please also add the number below to your message, as it will allow us to track your Google Review. Google Review #: 64309644 Thank you, and we look forward to hearing from you. ^Duncan Links: Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy)
Martha G
October 12, 2024
1 out of 5
Would not issue return, but said I could try another store for return. Very poor customer service. Lost a customer.
Response from Best Buy
October 13, 2024
Hi Martha, Thank you for sharing this review with us here. I'm concerned to hear about this, and understand it would be frustrating to be told that you couldn't return an item. We'd be happy to discuss this further with you to ensure this is documented and addressed, and provide any assistance you may still need. If you'd like to do so, feel free to reach out to us on one of our social media channels. We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the reference number 64304523 so we can assist. Thanks, ^Caleb
darlene g
October 10, 2024
5 out of 5
Fast service no waiting
Nancy B
October 09, 2024
5 out of 5
Good service

About Best Buy Montclair

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