Frequently Asked Questions About Best Buy Montclair
How do I check product availability at the Montclair Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Montclair Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Montclair stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Montclair Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3774 reviews)
Joe S
October 14, 2024
1 out of 5
My wife's wallet was stolen and the thief attempted to use her cards at this location. The best buy associate let this person try card after card and didn't care to ask for this person's ID. Luckily the bank blocked the transactions. It is also impossible to call and talk directly to the store which is frustrating because I wanted to tell them someone was in the store trying to use my wife's credit cards. I will never shop at a best buy again.
Response from Best Buy
October 14, 2024
Hi there, Joe,
Thank you for reaching out to us here and for your candidness. I'd love to ensure that your attempts to receive assistance and experience are addressed further.
To do so, please feel free to reach out to us via any of our Social Media platforms. To assist in directing you to our team, I've provided a few links below to our accounts. Please also add the number below to your message, as it will allow us to track your Google Review.
Google Review #: 64309644
Thank you, and we look forward to hearing from you.
^Duncan
Links: Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy)
Martha G
October 12, 2024
1 out of 5
Would not issue return, but said I could try another store for return. Very poor customer service. Lost a customer.
Response from Best Buy
October 13, 2024
Hi Martha,
Thank you for sharing this review with us here. I'm concerned to hear about this, and understand it would be frustrating to be told that you couldn't return an item. We'd be happy to discuss this further with you to ensure this is documented and addressed, and provide any assistance you may still need. If you'd like to do so, feel free to reach out to us on one of our social media channels.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the reference number 64304523 so we can assist.
Thanks,
^Caleb