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Frequently Asked Questions About Best Buy Montclair

How do I check product availability at the Montclair Best Buy?
How do I check my order status?
My local Montclair Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Montclair stores’ holiday hours?

Recent Reviews

4.2
(3831 reviews)
Peter G
May 04, 2025
5 out of 5
Management here are really understanding and the employees are very helpful as well as knowledgeable which is refreshing considering how many people work at places that they know nothing about.
John W
April 29, 2025
1 out of 5
This place sucks.
Azul B
April 25, 2025
1 out of 5
In the age of smash and grab theft, it always blows my mind that paying customers get treated like this: I pay the max membership so I can enjoy hassle-free returns, but unfortunately it doesn't stop - let's call them, "Sandy", at the register from activating her super detective powers..🕵️‍♂️🕵️‍♀️🕵️ I have my receipt on my phone, but she wants to take my phone to read the receipt like by line. I asked detective Sandy about her process; inquiring as to why she couldn't take her scanning gun, scan my barcode, scan the item barcode, and proceed? What is the purpose of holding onto my phone the entire time? She's said "I just need to make sure it's there, you know. " I said, "yeah that's what the bar code is for". Then she says, "force of habit" - the entire thing made no sense, but I myself am not a seasoned Detective. #civilian. I had to make two different returns and each time, detective Sandy cavity searched the boxes and interviewed them separately. She held them eye level and let them know she's been on the force for 25 years and nothing was going to get passed her - Not on her watch - not ever. 🕵️🔫💯 But seriously she inspected each item for at least 5 minutes, and I just had to stand there and watch Detective Sandy chase a dead end lead 😔⚰️ it was really hard for a rookie to watch 😣 she was in too deep. Anyways, I walked the store and found an item to replace my returns. I go to the register and Detective Sandy is still on duty, thank Go-.................... SHE DROPS IT!!!!🤦‍♂️🤦‍♀️🤦 DETECTIVE SANDY -THE MOST METICULOUS SOLDIER I KNOW - DROPPED MY $100+ ITEM. Was she lashing out? Did they take her badge? I don't know I was only gone for a few minutes!!! Needless to say, the entire thing was unnecessary. I really hope I don't need to go through something like this again Hassle free people! Hassle free!!
LaMonte J
April 14, 2025
5 out of 5
They were a little slow, but I did get what I came in for and made a new friend in the process. Great customer service!

About Best Buy Montclair

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