Best Buy Montebello

Very helpful employees, good deals.

I purchased an open-box PlayStation 5 controller online from Best Buy, advertised as fully functional. When it arrived, it was defective right out of the box. I went to this location to exchange it. The first gentleman at the customer service counter was polite and said it made sense to process the exchange since I was only a few days past the return window. He sent me over to a store supervisor, Gabbie, who was completely indifferent. She refused to even look at the controller or help in any way. She showed no effort to resolve the situation and simply recited the policy about being outside the return window. This was a defective product sold online by Best Buy. I wasn’t asking for a refund just an exchange for a working controller. The lack of accountability and the dismissive attitude from management were extremely disappointing.

Good

Went there for a open box item closer to closing time. Lui G assisted me for 30 mins. Come back to tell me that the price is higher than what is reflected. I'm wondering how is that possible as there are only 3 tier prices. Also told me, I can't look at the item until purchased. Asked if they would honored the price reflected, he declined. I was going to buy a cell phone and a laptop. Felt like used salesman tactics. I've spent 1.5 hours there for nothing to show for. 30 mins each way and 30 mins for of the person searching for the phone and scanning.