Best Buy Montebello

Not good deal if not on sales

I went to exchange a Chromebook that floor salesman Carlos mentioned that I'd have no problem opening up old files. Unfortunately, that wasn't the case. Less than 24hrs later, I go to return it and exchange for a more expensive and capable laptop. Hilda at the customer service desk asked if I had factory reset it. I told her I didn't know how to do that. She called over a "geeksquad" girl Martha and moved me over. Explained I needed to reset it to factory default settings or else they'd charge me an extra $50. I already spent over $2000 on laptops the day before and was buying a more expensive one as a replacement, but they can't help me with resetting it. Martha goes onto give me a long step-by-step process in a dismissive tone and walks away. Luckily, I Googled the reset "washout" directions and did it in less than 5-min. I proceeded to get my return receipt and went to get a Microsoft laptop with the floor salesman Jeffrey. I paid an over $700 difference and left. I don't understand why customer service has declined. I was disappointed. I can't imagine what even older people that walk in there that aren't tech savvy feel like or how they get treated.

Muy buena tienda buen servicio

El personal para ayudar al clientees poco