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Best Buy Montebello
Services Offered
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Frequently Asked Questions About Best Buy Montebello
How do I check product availability at the Montebello Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Montebello Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Montebello stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Montebello Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(5346 reviews)
Miguel R
March 22, 2025
4 out of 5
No son tan ambles como en otras tiendas
Jorge H
March 20, 2025
1 out of 5
So unprofessional from this guy I believe by the name chris, at the geek squad, I tried to asked questions he totally ignored me saying that he didn't understand what I was telling him, he just wanted to take care of the person he was already taking care of, he didn't even bother trying to get anybody else if apparently he didn't understand anything I was telling, worst service from that person, however he just kept pushing me to swipe my card to process a payment without even try to help. On the other hand this guy by the name Geo is a different story. Won't ever go back to this location, . Like if they help people for free, como on if u don't like the job find another one with that attitude. They should know that they get paid from costumers like me and thousands of other shoppers . However my apologies if he's there voluntarily.
Response from Best Buy
March 21, 2025
Hi, Jorge,
Thank you for taking the time to share your experience. Please know that this is not how we want customers to feel when simply attempting to get assistance. Our team would be happy to document this occurrence and look into this further. Please reach out to a live representative by sending a private message or DM that includes your full name, phone number, email and the location in question using one of our official social media platforms: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy). When reaching out, be sure to mention Google Review 64952005. We look forward to hearing from you.
Sincerely,
^Tina
Alist
March 19, 2025
5 out of 5
They always have the best stuff
sylvia d
March 15, 2025
1 out of 5
This review is specifically for Montebello Best Buy. I walked in the store and headed straight to the airpods section since i already knew what I was going in for. I stood infront of airpods and asked an employee if i can get help and all he said have you registered for “Queue”. No clue what that was so i asked him what it was and he said its a new system where you scan a code to stand on a digital line. So I go and scan this code to wait in a digitial line. After i scan the code and put my information it said “walk around the store and you should receive a message when there ready to assist you”. I walked for 30 minutes around the store and no message. I asked the same guy who told me anout the digital line what was the average wait time and he told me he would go ask. The same guy returned and said they went to the apple section and didnt see you. So they assumed you left. Like what!!!! whats the person of the message when i never got one. He asked what I needed help with and I said I just needed airpods and he proceeds to tell me “oh you can just get them from the front you dont have to wait” at that point just get rid of the whole system! Something that could have taken me 5 minutes took me 35minutes.
Response from Best Buy
March 16, 2025
Hello, Sylvia,
Thank you for providing your feedback on Google. I understand your frustration for a quick simple purchase to have taken longer than it should have. We would like to hear about your store experience, here at the corporate office. Feel free to reach out through social media privately the links. When you are reaching out mention "Google Review 64930355", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay