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Frequently Asked Questions About Best Buy Montebello

How do I check product availability at the Montebello Best Buy?
How do I check my order status?
My local Montebello Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
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Recent Reviews

4.2
(5597 reviews)
Lily S
February 02, 2026
5 out of 5
I had a really great experience at Best Buy thanks to Kevin’s outstanding customer service. I went in with the intention to sell my laptop, and Kevin was extremely helpful throughout the entire process. While we were there, we also asked about a keyless entry knob we had previously purchased from Best Buy and wanted to know if it was still under warranty. Kevin took the time to look up our old transaction from 2022 and walked us through our options. He was friendly, honest, and genuinely helpful. Instead of trying to sell us a new one, he recommended that we call the manufacturer (the Yale company) to check on the warranty — and it turns out it was still covered! Not only did I sell my laptop, but I bought new Cync Smart Bulbs, a Logitech Keyboard and a few other things. It’s rare to come across service like this. Kevin went above and beyond, and I really appreciate his honesty and professionalism. I’ll definitely be coming back because of this experience.
drkdrumz
January 31, 2026
1 out of 5
Made an AppleCare appointment at the Best Buy in Montebello and still wasted my time. Drove all the way here just to be told they only have one technician and the repair would take more than a day, meaning I’d have to leave my phone overnight. That’s ridiculous. In 2026, people need their phones. An appointment should mean the issue can be handled the same day, not “leave it and hope for the best.” Poor staffing and bad customer service.
Response from Best Buy
February 01, 2026
Hello. Thank you for your feedback. Having to leave your phone is far from ideal and we understand your concerns. If you need any assistance, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuy Support Please be sure to include Google Review number 111636 when reaching out. Thanks!
marisela v
January 31, 2026
5 out of 5
Muy amables🥰
Edwin W
January 29, 2026
3 out of 5
too expensive, well, it’s Best Buy so…
Response from Best Buy
January 29, 2026
Hello, thank you for taking the time to leave us a review. Can you please reach out to us on Facebook (https://bby.me/17mr2p), Twitter/X (https://bby.me/iffuhm), or Instagram (https://bby.me/3anj3j) with more information about your experience? Please begin your message with "This is regarding my Google Review #110596".

About Best Buy Montebello

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