Best Buy Montebello

Good customer service good personality

I have 2 issues with my TV installation: 1. I paid for wires to be hidden, and they were not hidden. I was instructed to conceal them in a wire guide; when they said that, a refund should have been issued. 2. They disconnected my in-wall RF antennae cable, and did not connect it to the new TV. This cable now cannot be found. It provided access to my preferred programs. Before the pandemic, I climbed up into my attic to route my RF antennae cable to my TV for free channels. I'm 74 years old now - do I need to go back up in the attic to find and re-route the cable they lost to my new TV?

Terrible bad experience Supervisor obviously rude and not knowing what self service cup meant

I’ve never left a review in my life. Never. I don’t have time for it. But the manager Ron and the young kid at the geek squad were so incompetent and unhelpful. Making false statements about Best Buy’s return policy as if I didn’t know any better. They were just lazy to help me out— and that’s that the store was empty. I wouldn’t be surprised if they shut this store down soon. I had to drive to the Pasadena location, where it was extremely busy, yet they managed to exchange my laptop because these people in Montebello refused to help me even after calling customer service and having them on the line talking to the manager. Even Best Buy’s customer service line was baffled at their unwillingness to help. As a Plus member I have 60 days to return or exchange the product and they kept trying to tell me I only have 14 days and that their system was letting them process it. They simply were giving me the run around which is a shame for a store that is an Apple service provider— the Pasadena location isn’t and they were still able to help me even though they were extremely busy. Horrible just horrible customer service here in Montebello and this is my first review of my life and I’m 36 years old I can’t belief I wasted my time writing this but something needs to happen here.