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Frequently Asked Questions About Best Buy Montebello
How do I check product availability at the Montebello Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Montebello Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Montebello stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Montebello Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(5779 reviews)
J
October 13, 2026
4 out of 5
Limited products but clean and people are helpful. Not much of a selection but that would be the problem of the government as many companies are experiencing losses in profits. So it makes sense to be limited
Amber E
October 12, 2026
5 out of 5
I went in on a Saturday (not to busy) to get the iPhone 18 pro max in burgundy! I got assigned Jeremy S, with getting my phone started. Jeremy explained everything so well with bill breakdown and payment upfront. They even helped installed my screen protector and were very patient with me, because I chose the wrong case and had to return it. I have never had such amazing customer service while upgrading to a new phone. I would definitely recommend this Best Buy and employee for future purchases!
Matthew J
October 10, 2026
1 out of 5
Employees need to maintain professionalism while working on the floor or around guests. (Incident from 10/10/2026)
Me and a friend of mine completed a trade in and while we were waiting for a printed receipt, an employee from the GeekSquad section of the store was fooling around with the team member that went to retrieve the reciept since the one at the counter wasnt working. The GeekSquad employee was keeping the printed receipt away from her and was trying to engage in her grabbing the receipt from his hand. All of this happening right in front of me.
Response from Best Buy
October 10, 2026
Hello, Matthew,
Thank you for sharing your concerns with the consultants in store. We understand that seeing something unprofessional in store can be difficult. Please reach out to us with review 233161 if you would like to file a complaint on what you witnessed in store, or for support with questions, or concerns.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Win W
October 03, 2026
5 out of 5
Good customer service good personality