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Frequently Asked Questions About Best Buy Montebello
How do I check product availability at the Montebello Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Montebello Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Montebello stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Montebello Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(5791 reviews)
Tomas H
November 11, 2026
4 out of 5
Muy buen servicio 👍
Luis R
November 10, 2026
1 out of 5
So this past Friday on Novermber 7th, 2026 I purchased a wireless Xbox controller there for 53 dollars. And over the weekend the controller came defective so I returned today on Tuesday, November 10th (this morning).
I entered the best buy and the returns worker (who was very kind) told me he needed help from an Assistant Manager. When the Assistant Manager came she essentially told me because the serial code of the Xbox controller Box did not match the receipt she can't accept the exchange. Now keep in mind, I have the reciept of a purchase, the Xbox controller, and even my bank statements showing I made this purchase. So I was at this point confused and frustrated. I then asked "so did an employee rob me or is the store pulling a scam" which I basically then got told have a great day. Then I asked a manager if I can speak to them and they came out essentially telling me there's nothing they can do for me and good luck. I was not being disrespectful and kept myself very composed (as I don't want to come off as a Karen) but it was really hard to keep a straight face.
I will personally never come back to Best Buy and recommend based on this instance I warn everyone to be wary of the same.
Response from Best Buy
November 10, 2026
Good Afternoon, Luis,
We fully understand how you are feeling after an issue occurred with the return process on your Xbox controller. We would be happy to review this further with you. Please feel free to send us a private message on social media that includes your Google review case ID: #253113.
- Facebook (https://bby.me/9bfUin)
- Twitter/X (https://bby.me/Cuz7Mh)
- Instagram (https://bby.me/uOcuUQ)
Aimee O
November 06, 2026
5 out of 5
My husband was looking for an iPad and received exceptional service from Fernando. He has a deep knowledge of the available products and has a very inviting personality. Fernando answered all of our questions and even helped me pick a new game for my switch. If you ever drop by this location please look for Fernando, you will leave with a great laugh and awesome products!
A shoutout to Anabelle for helping us understand the Best Buy CC benefits.
Arlene R
November 02, 2026
5 out of 5
Good merchandise.