Best Buy Montebello

Went back to return electronics

My go to best buy

Its fairly clean, but the place could use better lighting and maybe a paint job its starting to look dingy. Also look at their warranty its not 30days as most places anymore, its only 15days for most items.

This summary of the rant below is that Best Buy's customer service at this location could be better for what is and what should have been a straightforward request for assistance from a PAYING customer. Upgraded my mother's (65+) phone recently. Went to Best Buy (online) for a complete set of device protection ($112 for glass, case, and camera lens). I told my mom, when you pick up the items, please ask them to install the protection items for you, which was my experience when I purchased my items from Best Buy (in-store). Unfortunately, my mother did not have a good customer service experience as they wanted to charge $7.99 per item (or $24 + tax) to install for a senior asking for assistance with her technology/hardware. They did mention that in-store purchases are at the discretion of the sales associate/geek squad if they want to charge for install. Sounded like based on my mom's account that the young woman who assisted with the glass install was not great with her customer service either. So now Best Buy got their $8 for the glass install but now I'm not going to Best Buy for the Microsoft Surface Pro or Surface laptop that I am planning to buy. It's simple just install the señora's glass and case and don't charge her for it.