Good staff. I was helped by Fernando in a very supportive way. The customer empathy shown by him was really touched me. Thank you team Best Buy.
Anabel M
February 07, 2026
Fast and excellent customer service
The help I got putting on my screen saver and phone case was 100% great
I had a really great experience at Best Buy thanks to Kevin’s outstanding customer service.
I went in with the intention to sell my laptop, and Kevin was extremely helpful throughout the entire process. While we were there, we also asked about a keyless entry knob we had previously purchased from Best Buy and wanted to know if it was still under warranty. Kevin took the time to look up our old transaction from 2022 and walked us through our options.
He was friendly, honest, and genuinely helpful. Instead of trying to sell us a new one, he recommended that we call the manufacturer (the Yale company) to check on the warranty — and it turns out it was still covered! Not only did I sell my laptop, but I bought new Cync Smart Bulbs, a Logitech Keyboard and a few other things.
It’s rare to come across service like this. Kevin went above and beyond, and I really appreciate his honesty and professionalism. I’ll definitely be coming back because of this experience.