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Best Buy El Camino Real
715 E El Camino Real
Mountain View, CA 94040
Services Offered
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Frequently Asked Questions About Best Buy El Camino Real
How do I check product availability at the El Camino Real Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local El Camino Real Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy El Camino Real stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the El Camino Real Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4614 reviews)
Nobel S
October 01, 2024
1 out of 5
Response to owner's comment ;
Your employee already said he is the highest person in your store and he told me I cannot talk with anyone else in the store. Seeing your reply, I'm surprised he is not the owner.
Regardless, as requested by your weird employee, I'm reporting the incident and his misbehaviors to the best buy headquarter.
Original posting
A lot of issues in the customer services and sales.
What a rude employees. What an annoying experience from this store. What an increasing number of ridiculous situations.
It happens again and again, now it seems clear who is causing the issue.
Not worth to use this besy buy.
All other stores are good, except for this best buy.
Response from Best Buy
September 30, 2024
Hi there, Nobel,
Thank you for reaching out to us here and for bringing this to our attention. As our team operates out of our corporate campus, I'd love to ensure that your attempts to receive assistance are addressed further.
To do so, please feel free to reach out to us via any of our Social Media platforms. To assist in directing you to our team, I've provided a few links below to our accounts. Please also add the number below to your message, as it will allow us to track your Google Review.
Google Review #: 64259921
Thank you, and we look forward to hearing from you.
^Duncan
Links: Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy)
samy v
September 25, 2024
5 out of 5
Best place for electronics deal .
Andrew H
September 23, 2024
1 out of 5
Customer Service is very poor in this store. I cancelled one order, but they did not refund for more than one month. I visited the store and asked a staff at the customer service (Her name is Carla). She just told me to call the bank. She never tried to take a look at the transaction history. She was very rude.
Response from Best Buy
September 24, 2024
Hey there,
Thanks for reaching out. I regret to hear that you had a disappointing experience with us. Were you able to get any help with this issue? If not, we would love to assist further. Can you please send us a private message with your full name, telephone number, and email address. I have provided links below to our social media pages. When reaching out, please be sure to mention your Google review #64235692. We look forward to speaking with you soon.
Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy)
All the best,
^Jacob
David Z
September 23, 2024
5 out of 5
Good inventory