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Best Buy El Camino Real
Services Offered
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Frequently Asked Questions About Best Buy El Camino Real
How do I check product availability at the El Camino Real Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local El Camino Real Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy El Camino Real stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the El Camino Real Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4728 reviews)
Nitin K
March 21, 2025
5 out of 5
Good electronics stuff and good staff who are able to answer your questions
German D
March 17, 2025
5 out of 5
Excelente lugar para adquirir artículos de pezca, y ropa.
Johnny D
March 14, 2025
1 out of 5
The manager Patrick at Customer Service was extremely rude, unprofessional, and unwilling to provide any type of customer service in my shopping experience. I don’t understand why employees or “managers” make it their personal mission to deny your simple requests with no willingness to provide a solution. He stated several times that he had the ability to fulfill my request, but he simply didn’t feel like it. I’ve worked in retail for 5 years and this is nothing but lazy behavior from the manager. This should be brought up to their upper management and he should be fired immediately!
Response from Best Buy
March 14, 2025
Hi, Johnny,
Thank you for your review. Having an unpleasant experience in a store can be incredibly frustrating. We'd like to hear more and see how we can assist. Please send a private message with your name, hone number, and email. Please mention Google Review 64926259 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Regards,
^Meghan
Nick D
March 14, 2025
1 out of 5
The customer service manager Patrick was extremely rude, unprofessional, and unwilling to provide any type of customer service in my shopping experience. Will never shop at this location again, I don’t understand why employees or “managers” make it their personal mission to deny your simple requests with no willingness to provide a solution. He stated several times that he had the ability to fulfill my request, but he simply didn’t feel like it. Embarrassing image for Best Buy! Luckily I was able to go to Santana Row Best Buy and they took care of what I needed.
Response from Best Buy
March 14, 2025
Hi, Nick,
Thank you for your review. I understand how challenging it is when you don't get the support you need. That's definitely not the experience we want any of our customers to have. We truly aim to provide helpful and efficient service in every interaction, and we appreciate your feedback as it helps us identify areas for improvement.
So that we can formally document your feedback and improve future experiences, please send a private message or DM on Facebook (http://facebook.com/BestBuy), Instagram (http://instagram.com/bestbuy), or Twitter (@BestBuySupport) with your full name, phone number, and email address. Please reference your Google review 64926231.
Kind regards,
^Pre