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Frequently Asked Questions About Best Buy El Camino Real

How do I check product availability at the El Camino Real Best Buy?
How do I check my order status?
My local El Camino Real Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy El Camino Real stores’ holiday hours?

Recent Reviews

4.2
(4725 reviews)
Johnny D
March 14, 2025
1 out of 5
The manager Patrick at Customer Service was extremely rude, unprofessional, and unwilling to provide any type of customer service in my shopping experience. I don’t understand why employees or “managers” make it their personal mission to deny your simple requests with no willingness to provide a solution. He stated several times that he had the ability to fulfill my request, but he simply didn’t feel like it. I’ve worked in retail for 5 years and this is nothing but lazy behavior from the manager. This should be brought up to their upper management and he should be fired immediately!
Nick D
March 14, 2025
1 out of 5
The customer service manager Patrick was extremely rude, unprofessional, and unwilling to provide any type of customer service in my shopping experience. Will never shop at this location again, I don’t understand why employees or “managers” make it their personal mission to deny your simple requests with no willingness to provide a solution. He stated several times that he had the ability to fulfill my request, but he simply didn’t feel like it. Embarrassing image for Best Buy! Luckily I was able to go to Santana Row Best Buy and they took care of what I needed.
CAROL M
March 14, 2025
5 out of 5
Excelente tienda de Tecnología.
Rajesh P
March 05, 2025
5 out of 5
Easy access and very helpful staff. I was shopping for a microwave oven, and one of the associates gave me enough information regarding different brands and how they fit in the existing opening.

About Best Buy El Camino Real

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