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Best Buy El Camino Real
Services Offered
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Frequently Asked Questions About Best Buy El Camino Real
How do I check product availability at the El Camino Real Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local El Camino Real Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy El Camino Real stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the El Camino Real Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4970 reviews)
Alex E
May 18, 2026
2 out of 5
The service was awful. Was trying to get some help with a wireless device. Was ignored by at least 3 employees...One sales associate stated he is "stuck" with a customer and was very disgruntled. Asked at least 3 people for help one couldn't help and called for assistance for people who never came.... The other was on a break so could not help. The worst service at Best Buy I've ever had and I used to work for the company. Very disappointed.
Juan L
April 29, 2026
1 out of 5
Employees here are super rude. Came in to return some Airpods today and the woman who helped me didn’t offer me a copy of my return receipt so I asked If I could have it, she replied with “if you want it” in an incredibly rude tone. Had a similar experience like this a couple months back when trading in my laptop for a new one. Two of the employees spoke to me in a very rude, uninviting tone regarding the trade-in, one of them was a manager, same person who helped me today, except last time she tossed my receipt at me. This Best Buy needs a management overhaul—never coming back.
Response from Best Buy
April 30, 2026
Hello, Juan,
This experience at the Mountain View, CA Best Buy location is certainly not the experience we would be ok with either. Please reach out to us on any of our social media profiles below to chat with us so that we can investigate your experience with review 147296.
Facebook (https://bby.me/hTuX4k)
X (https://bby.me/lG3sJH)
Instagram (https://bby.me/ReaNEt)
Zamshed I
April 28, 2026
5 out of 5
Good experience picking up order.
Les B
April 27, 2026
5 out of 5
Sales person was very nice and helpful.