Best Buy El Camino Real

Had a pickup and a return at this place.

Worst Best Buy store with Martin Manager who wants to fraud customers. Extremely disappointing experience at Best Buy Sunnyvale. Extremely disappointing experience at Best Buy Sunnyvale. When purchasing my Samsung Galaxy Z Fold8 Ultra, I specifically wanted the Cream colour. The salesperson informed me that only Violet was available and repeatedly assured me that I could exchange it for Cream within the return period and would receive the full $800 trade-in benefit for my previous Galaxy Z Fold7. I relied on those assurances and surrendered my old phone. When I returned with the new phone completely sealed and unopened very nxt day, I was told that only $600 would be returned as a gift card, effectively removing the additional $200 promotional benefit I had been promised. I tried explaining the financial impact, but Martin, the store supervisor, was extremely dismissive and disrespectful. He interrupted me, told me to let him finish, and made no meaningful effort to resolve the issue or acknowledge what the salesperson had promised. This is unacceptable customer service. Horrible service.

Just Avoid this extremely rude, dishonest, and unempathetic store if you want to save yourself time and money. The employees here show zero concern for their customers’ experiences. I purchased a dell monitor from them and its USB-C port stopped working only after a few months. I went back for help, but the GeekSquad manager, John, was extremely condescending and confrontational: John’s dismissive arguments were as follows: 1. Best Buy is only the retailer, not the manufacturer of the monitor. Therefore, because I am the buyer, I was solely responsible for the product I chose - not bestbuy. 2. I explained that if the USBC-c port stopped working without any external damage, suggesting the product itself was probably defective in the first place. However John insisted it was physical damage and will not be covered by the warranty. He also accused me of failing to read and understand the complete warranty terms. 3.He repeated the word corporate at least 10 times in our conversation. He seemed unusually proud of his status as a corporate employee and hid behind corporate policy rather than making any sincere help to a customer.

Kyler in the computer department gave me excellent help in picking out a laptop. He is extremely knowledgeable on the strengths and weaknesses of the laptops and gave great customer service.