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Best Buy El Camino Real
Services Offered
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Frequently Asked Questions About Best Buy El Camino Real
How do I check product availability at the El Camino Real Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local El Camino Real Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy El Camino Real stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the El Camino Real Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4715 reviews)
balu k
February 18, 2025
1 out of 5
There’s a high likelihood that whichever phone you choose, they’ll only have it available in one color.
And the guys here don’t have any knowledge about the phones
Response from Best Buy
February 18, 2025
Hello,
Thanks for sharing your feedback. Getting a new phone can be exciting, though I do understand not having options to choose from or being able to get the answers you're seeking, isn't an ideal experience. I'd be happy to have our corporate team review this with you.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details about your visit, including the location, date, and approximate time. Please also mention your "Google review 64827408" in your message to us.
Sincerely,
^Melissa
Huanran L
February 17, 2025
1 out of 5
Terrible customer service
Response from Best Buy
February 17, 2025
Hello,
Thanks for taking the time to leave your feedback here. It's unfortunate that your experience did not meet the level of customer service we expected. We would like to get some more information about the experience you've had and the store you visited. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64821569 as reference.
Twitter(X): https://twitter.com/bestbuy
Facebook: https://www.facebook.com/bestbuy
Instagram: http://instagram.com/bestbuy
Best,
^Kadian
Wenzao L
February 15, 2025
1 out of 5
Had the worst customer experience ever in any stores. Bought a SSD from them and it died within a week. Lost tons of data and photos on it. The guy at the customer service showed no sympathy for the situation whatsoever. When I asked what they can do about the data I lost he said there’s nothing they can do because “it’s your fault”. Complete disrespectful.
Response from Best Buy
February 15, 2025
Hi, Wenzao,
Thanks for taking the time to leave a review here on Google. I can understand wanting support on your recent purchase.
In a situation like this, we would only be able to return or exchange the device if it appears to be defective within the return period. Although I empathize with you regarding the loss of data, it is not something that we are responsible for. While our Geek Squad does have data recovery capabilities, we do charge for this service, and success is not guaranteed when attempting data recovery.
You are also welcome to reach out to the manufacturer to inquire about data loss on the unit, but this is not something that we would cover.
If you require additional information or support, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #64817173” when reaching out on social media.
Regards,
^Ravi
Ishan B
February 13, 2025
5 out of 5
This one is smaller than the one at Santana row, but this one feels much more personal as I know the employees well. Definitely recommend this one or the one at Sanata Row if parking was better.