Best Buy El Camino Real

Great service personal Shyrrif helped me select a computer for my needs. Prob spelled his name wrong but knowledge able guy. Then Geeks helped transfer my stuff from old computer to new Lenovo .

friendly staff. Refunded my batteries even after the return policy with receipt

We bought a refrigerator from them - Installation failed -- because the team didn't have a ladder. But really, because they were rushing to the next house - Second attempt -- failed. Because they said there was a leak (hint: there was not. I was home with the technician looking at a dry valve). - Third attempt -- tbd. This time it's not an installation, it's a pickup, because we're returning the refrigerator. I spent a total of 3 or 4 hours on support lines. The technicians are absolutely inept. The call centers literally fabricating excuses. It's mind blowing. By the way, you can't call the store either. This location, according to the call centers, has no phone line. So when I went to the store, there were no available managers or employees to talk to. When I finally found one, they told me to call the call center. You can't make it up.

Had a great experience because of Josh. He took care of everything while we just browsed the store. The rest of the staff is pretty great too, I'd probably choose coming here over other locations.