Best Buy El Camino Real

Helpful staff and that's the only thing going for this store. Did not have the items that I needed in stock. Not just this but any store did not have irks that were being displayed in the shop or website, which is very weird.

Not enough sales people...you have to send a search party for someone...

This is for installation services only. I've had 2 dash cams installed at different times about 18 months apart. The first one was a 3 camera system, front, interior and rear. When discussing the installation the guy kept saying do you want the rear cam a backup camera. Since it will always active no matter waht direction the car is going it will act as a backup up cam when backing up and then just be on when going forward or stopped. He can't seem to grasp that and keeps asking if i want it to be a backup camera. It seemed to work allright until i noticed some months later that the splice in the center console was exposed with no tape and shorted out against the exposed metal shorting out the system. Then against my better judgement i had another unit in a different car installed about 18 months later. 3 cam, front, interior and rear and again the guy asked about the rear being a backup cam. So again i explained that the rear cam was on all the time and not strickly a backup cam. I did purchase a wiring kit so the cam would work when ignition off and car sitting dormant when parked to catch any incidents recorded when parked. Turns out the other day i say something going on with the car as i was walking towards it but to far away to catch up to them. I thought awww i'll pull up the recording to see what went on. When i went to pull the video it says i need the special wiring kit to record when car is dormant. I DID purchase the kit and was told it was installed. Obviuosly i was straight up lied to as it was not installed yet i paid for the kit as well as the installation. Sadly this store was the only store available as the 2 others were way booked up for 6 months ahead. Find another pace if you can for installation as this place has shoddy work and charges for what they don't do but tell you they did the work. Cams work ok when running but there's no dormant mode recording which i paid for!

Giving this Best Buy three stars was generous. I know that each Best Buy is a little different. This one is sparse. We came to look for a stereo with turntable. They did not have any on display on the floor unless you were looking for very high end in one of the fancy stereo/speakers rooms they have in the far back. Not a single employee spoke to us... no greeting, no offer of help as we wandered through the store. I won't return.