Best Buy El Camino Real

The geek squad team of Omar and Sean are very knowledgeable Omar did a fantastic job installing my backup camera I would definitely go back and have them perform more work!

Good experience, friendly staff

Had a pickup and a return at this place.

Worst Best Buy store with Martin Manager who wants to fraud customers. Extremely disappointing experience at Best Buy Sunnyvale. Extremely disappointing experience at Best Buy Sunnyvale. When purchasing my Samsung Galaxy Z Fold8 Ultra, I specifically wanted the Cream colour. The salesperson informed me that only Violet was available and repeatedly assured me that I could exchange it for Cream within the return period and would receive the full $800 trade-in benefit for my previous Galaxy Z Fold7. I relied on those assurances and surrendered my old phone. When I returned with the new phone completely sealed and unopened very nxt day, I was told that only $600 would be returned as a gift card, effectively removing the additional $200 promotional benefit I had been promised. I tried explaining the financial impact, but Martin, the store supervisor, was extremely dismissive and disrespectful. He interrupted me, told me to let him finish, and made no meaningful effort to resolve the issue or acknowledge what the salesperson had promised. This is unacceptable customer service. Horrible service.