Best Buy El Camino Real

I usually expect at least basic courtesy when picking up an order, but this experience was disappointing. I was already standing in the pickup line and this lady staff member had seen me earlier when she was working at the checkout counter. However, when she moved to the pickup counter, she asked another customer who was clearly behind me to go first, without any explanation or acknowledgment. When it was finally my turn, her attitude felt very impatient and unfriendly. There was no greeting or communication, and she simply placed my items on the counter without saying a word. It made the interaction feel rushed and dismissive. The store was not busy and not many people there at all. Being treated fairly in line and with basic respect should be standard. I hope management can reinforce better customer service and consistency for those working staff.

En otra tienda el sistema dice que tenía el producto que buscaba, llegó al lugar hago una fila large para luego decirme que no hay, esto es realmente mediocre comp hacen perder el tiempo, conduje 15 millas, es Adsurdo el sistema,

Loks like

The things Best buy are doing well, are having great product selection and a very easy to navigate website. Unfortunately, the thing they are still struggling with is having personnel on staff that understand the products that they're trying to sell. We were buying earbuds and a Chromebook & while both employees were willing to try and help us, they both knew zero about the products. In fact, they would have been better off saying "you know I'm not really sure" but instead they spewed what they thought were technical terms in a very poor manner. I'm sure it must be super hard to staff it with qualified people and then train them up on all the products because there are so many! So do your research before you get to the store.... Otherwise, the store itself is well lit and organized and the line was pretty short to pay. Also check how much stock they have on your product before going in. We knew there was one Chromebook left, and when we got there, sure enough, that was all that was on the shelf. I have also used their their online ordering and pick up services including the outside lockers and that process works really well.