Best Buy El Camino Real

Normally a decent store. I came to purchase an in stock item with 3 available. They couldn't find the product and the associate frankly put very little effort into trying. It was a distinct letdown and really undermined the point of shopping brick and mortar. I get it if there was only 1 left but 3? This isn't Home Depot. This experience just pushes me further away towards higher quality online sellers. It's a real letdown.

When I want something fast Best buy is better than Amazon. Prices are competitive and they seem well stocked.

I scheduled an appointment at Best Buy to have a mirror dash cam installed. Before booking, I spoke with an associate (Johan, I believe tall white guy) who told me he could install it, but that my car was more complicated and would require an extra hour of labor. That was completely fine with me, so I booked the appointment for the following week. On the day of the appointment, I dropped off my car as scheduled. About an hour after my appointment time, I received a call saying they could not install the dash cam at all because according to him he couldn’t fine a way to route the wires…. This should have been identified before the appointment was made especially since I was upfront about the vehicle and was already told it could be done with additional labor. Wasting a customer’s time after confirming capability is unacceptable. If an installer can’t perform a job, that needs to be communicated before an appointment is booked not after the customer has already taken time out of their day to drop off their car. Management should really address this, because the lack of communication and professionalism is disappointing. Guy should be fired.

I needed a window mount phone holder and qi charger for my wife and didn't want to play around on Amazon. Bestbuy let me drill down the local inventory online and had decent descriptions and product reviews to let me buy in a pinch in person. Couple that with an immediately available cashier for a quick friendly checkout. Simple and effective enough to keep it in mind on the regular.