Best Buy El Camino Real

Great store super fast service

Huge shoutout to Ibrahim in the computer section. If I’ve misspelled his name, that’s on me, not him. I started in TV and audio, where the employee asked everyone but me if they needed help and twice turned away instead of acknowledging me. Thankfully, I headed over to computers and found Ibrahim. We power walked all over the store looking for a $7 cable that I doubt did anything for his commission in the computer department. He still took the time and refused to give up, even after I had, until we found it. Top tier service from Ibrahim. He turned a frustrating visit into a great one.

What a bad experience we had today at Besybuy store Mountain View, I was not able to return phones cases by 14 days policy, it a pitty when we had bought and being loyal customer to bestbuy. They should take a look on this like this because it rubber/plastic things we are talking about and nothing related with electronic. So sorry for that!!

I took my cell phone into Best Buy to get help with it through the Geek Squad inside Best Buys on The El Camino Real In Mountain View California! & as I approached the Geek Squad Desk after being directed by a staff who greeted me warmly at the front door, as I walked into this Best Buys first time ever, and it was a very nice young man named Tyler was there promptly & on time to help me at my 7:40 pm. appointment time I had made earlier! Through Tyler I would spend the next half hour there to get the help I needed for my phone! & Not only did Tyler fix the problem with my phone, but he explained everything I need to know about my phone in full detail! Also, Tyler gave me even more information on my phone that I didnt know to help me run my phone more efficiently! & Tyler was also very patient & he helped me to understand as he further explained to me what I needed to know, and he was never in a rush, and he took all the time I needed for my phone help! & when It was all said & done Tyler then professionally shook my hand & I thanked him & he then logged in my phone information, of that meeting at Best Buy, into his work computer for the Geek Squad log in just in case I came back for more help it would all be there for whomever helped me again @ Geek Squad. So Tyler was Very thorough to the end! I'll Be Back!! Next my husband had some general questions about other laptops, phones to buy, and Tyler patiently helped my husband & answered all his questions accordingly. So, All in all it was a very good appointment @ Best Buy with Tyler @ The Geek Squad! & I THANK YOU!!!