Best Buy El Camino Real

Terrible customer experience. I paid for the delivery and mounting an 85 inch tv. The TV did not start. Instead of taking the broken TV back, they just left it mounted with no estimate of when it can be replaced. On top of that, the agent hung up on me when I called to get this resolved. This is the worst way to treat a customer of an expensive product.

I just got home and felt compelled to share a very unpleasant experience I had about 20 minutes ago. It was entirely due to the extremely poor attitude of a store clerk. I entered the store feeling excited to purchase a new MacBook Air. Unfortunately, that excitement quickly disappeared because of the clerk’s arrogance and impatience, which made me feel genuinely uncomfortable. Overall, the clerk spoke very quickly, responded to questions in a dismissive way, and gave off a strong impression of “you’re an idiot, don’t waste my time.” Here are 2 examples: 1) I didn’t actually need much explanation because I already knew which MacBook model I wanted. Even so, the clerk showed impatience when answering very simple questions. One display unit appeared blue under the store lighting. I reasonably asked whether the color might be “Sky Blue” rather than “Silver.” Instead of answering calmly, the clerk replied with words along the lines of, “Again, I already told you…” in a clearly irritated tone. 2) This was my first time considering financing through Best Buy, and I hoped to receive some guidance. Instead, the clerk seemed focused solely on pushing a credit card. Without clearly explaining the process in advance, they asked me to enter a large amount of personal information, including my Social Security number. Only at the very end did it become apparent that financing required applying for a credit card. When I said that I did not want to apply for a credit card, the clerk did not apologize or acknowledge the confusion. Instead, they made a dismissive remark along the lines of, “Wow, your credit was already pulled and you’re not getting anything?” and repeatedly pointed at the screen, pressuring me to select a credit card option. I trusted best buy for a long time and visited other 2 locations in the bay area. In the past all good experience. But today I really feel sad and this will be the last time I buy things in best buy!!! Definetly 1 star, give 2 because the clerk near the entrance was nice.

Top notch place!

Sassy employees