Best Buy El Camino Real

I took my cell phone into Best Buy to get help with it through the Geek Squad inside Best Buys on The El Camino Real In Mountain View California! & as I approached the Geek Squad Desk after being directed by a staff who greeted me warmly at the front door, as I walked into this Best Buys first time ever, and it was a very nice young man named Tyler was there promptly & on time to help me at my 7:40 pm. appointment time I had made earlier! Through Tyler I would spend the next half hour there to get the help I needed for my phone! & Not only did Tyler fix the problem with my phone, but he explained everything I need to know about my phone in full detail! Also, Tyler gave me even more information on my phone that I didnt know to help me run my phone more efficiently! & Tyler was also very patient & he helped me to understand as he further explained to me what I needed to know, and he was never in a rush, and he took all the time I needed for my phone help! & when It was all said & done Tyler then professionally shook my hand & I thanked him & he then logged in my phone information, of that meeting at Best Buy, into his work computer for the Geek Squad log in just in case I came back for more help it would all be there for whomever helped me again @ Geek Squad. So Tyler was Very thorough to the end! I'll Be Back!! Next my husband had some general questions about other laptops, phones to buy, and Tyler patiently helped my husband & answered all his questions accordingly. So, All in all it was a very good appointment @ Best Buy with Tyler @ The Geek Squad! & I THANK YOU!!!

The Geek Squad is exceptional and if they prescribe a part or device, it's very often available conveniently in the surrounding store, so *****.

Phone doesn’t work, only connects to an incompetent AI or some main office in the Midwest during business hours. Will use Amazon instead.

Had an absolute 5-star experience at the Mountain View Best Buy during a major Pokémon product drop! I arrived to find a huge line and ended up around position 150+, so I was really worried about line-cutting or running out of stock. However, the General Manager did an incredible job managing the entire crowd. She went section by section down the line, giving clear guidelines and updates to everyone waiting. Thanks to her amazing leadership, the line moved smoothly and everyone waited in an organized, respectful manner. I was able to get the product I was hoping for without any chaos or stress. This store handles big releases better than anyone else. Mountain View Best Buy will definitely be my top-choice store for any future drops!