Best Buy El Camino Real

I ordered a monitor from Best Buy, and it never arrived in my possession—yet Best Buy still hasn’t refunded me. I’m not just disappointed; I’m angry. This is unacceptable, and I have zero trust in buying from Best Buy again. To be crystal clear, this is not a situation where it was delivered to my door and then stolen. The carrier marked it as delivered around 9 PM, but it was not delivered to my door. Instead, it was left downstairs in a shared common area of my apartment building—a high-risk location at that hour. Our building has clear signage requiring door delivery, and my shipping address includes my unit number—yet the driver ignored these instructions. The box also clearly showed the brand, making it obvious this was a high-value item. Leaving an expensive package unattended in a shared area late at night is unacceptable and unsafe, and it creates a predictable risk of loss. Best Buy chose to work with this carrier, and the result is that the product was not actually delivered to me. Keeping my money while refusing to fix a failed delivery is unacceptable.

I am extremely disappointed with Best Buy’s handling of a serious issue. I purchased an Apple Watch Series 11, but upon opening the sealed outer box, the watch container was broken and watch is stolen. Initially, I contacted support and was orally promised a replacement by an agent. After waiting two weeks with no shipping update, I followed up to request a refund instead. To my shock, Best Buy sent an email stating they will refund or replacement and ask me to "work with local law enforcement" and washing their hands of the situation. It is unacceptable for a major retailer to ship a compromised product and then backtrack on a promised resolution. Avoid buying and delivering high-value electronics; if something goes wrong, they will leave you stranded.

When I took a samsung s25+ and I took a ultimate protection Screen safety card they told us that come any time when it is possible for you we will change for safety protection card anytime which means its free and they also told that we will never take the money to put it and now when my glass is not ok so now I went there they told that it will coat money and the people’s who were woking there was talking very rude and making us mad

There's a reason these stories go out of business. The staff knows nothing, there's very little product, and most things are out of stock. I guess there's a reason Amazon is king.