Best Buy El Camino Real

I've been a customer at this particular location for ~7 years. The store overall has been fine, but my current views on it have been ruined by Patrick, who appears to have been a manager, on 11/22/25 at approx. 2:30PM PT. I was purchasing an item and mentioned that I had some small amount of rewards ($100) pending a refund from a prior order to the cashier, and that since refunding and re-ordering a separate item at another onsite Best Buy employee's recommendation with the promise that the credits would be returned to my account, I have not seen the credit refunded to my account in the expected timeframe. It had been approx. 3 weeks, which aligned with the expected crediting time according to the information the previous Best Buy employee provided me. Patrick, who was standing behind the cashier, presumably training/monitoring her, explained that this was a particular type of credit that would not be returned even in the case of a refund and that I should have read the terms and conditions of the rewards credit. He proceeded to become visibly upset and make accusatory statements when I pushed back with the facts I was working with - specifically regarding the misinformation from the previous employee. I offered actionable evidence to verify my claims, but I believe his exact words were "this is a waste of time" and "I am not going to believe every story people come to me with". When I pointed out the nearby cameras that would have provided the only "real" proof, as I had received the misinformation at about the same spot, it was dismissed as the recordings having no sound and therefore useless as evidence. I began to offer further evidence to prove my honesty that was waved away. I would have been happy with a technical explanation if provided in even a neutral tone, but Patrick seemed to prefer attempting to escalate the situation as much as possible by continuing to raise his voice and using verbiage designed to elicit reactions (wording along the lines of "you should have known the terms and conditions" instead of "sorry, this is company policy"), all while trying to not-so-subtly frame me as some kind of scammer wringing out droplets of money from Best Buy. I wasn't aware that Best Buy had adopted a new store policy to promote openly hostile interactions toward the customer. My impression of this location has been torpedoed due to this one person. I'd like to call out that the other employees seemed fairly reasonable and friendly, though, so I'm sure it's just my frustration affecting my judgment here. In all likelihood I'll be continuing to shop at this location. However, because of Patrick, I recommend getting any critical information from any employee here in writing alongside their identifying employee information and timestamp for reference. I have lost my ability to believe any information provided by employees at face value here due to the evident distrust from management. For someone in an apparent leadership role, Patrick's approach did not meet even a single basic customer service standard. This could have been entirely avoided if I was shown a modicum of empathy for the situation. The only thing I felt sorry about was that the (trainee?) cashier had to stand between us and listen to our back-and-forth, as she had not done anything wrong and was just doing her job. Regarding the missing rewards credits - I accept that it was due to my own ignorance that they are lost forever, and do not require follow-up on this particular piece of the matter. I genuinely don't care about the money here, and I'm not interested in fighting something I was misinformed about in the first place, even if the information was coming directly from another Best Buy employee. I agree that, as ridiculous as it is, I could technically have read the full terms and conditions that came with this particular type of reward credit. I also don't blame the employee that provided the information, as everyone can make simple mistakes around complex policies.

Quick fast knowledgeable service

I was looking for a phone case when a grave one.a lady who works there told me that it was spot in the wrong space, but I felt like I did not get any assistance at all .Besides that it was a mess .I will not comeback to the store.

Good luck finding anyone to tell you if they have any non-battery google nests