Best Buy El Camino Real

Just Avoid this extremely rude, dishonest, and unempathetic store if you want to save yourself time and money. The employees here show zero concern for their customers’ experiences. I purchased a dell monitor from them and its USB-C port stopped working only after a few months. I went back for help, but the GeekSquad manager, John, was extremely condescending and confrontational: John’s dismissive arguments were as follows: 1. Best Buy is only the retailer, not the manufacturer of the monitor. Therefore, because I am the buyer, I was solely responsible for the product I chose - not bestbuy. 2. I explained that if the USBC-c port stopped working without any external damage, suggesting the product itself was probably defective in the first place. However John insisted it was physical damage and will not be covered by the warranty. He also accused me of failing to read and understand the complete warranty terms. 3.He repeated the word corporate at least 10 times in our conversation. He seemed unusually proud of his status as a corporate employee and hid behind corporate policy rather than making any sincere help to a customer.

Kyler in the computer department gave me excellent help in picking out a laptop. He is extremely knowledgeable on the strengths and weaknesses of the laptops and gave great customer service.

horrible experience !! staff are rude and i wouldn't suggest to buy anything from this store, i still didn't receive my order inspite of 2 many reminders beware of this store still 3 times my order got rescheduled for delivery and still waiting for the same , horrible !!!!!!!

Shoutout to the crew working at 7PM Thursday October 15th 2026. Everybody was super helpful & in a world of blank stares & representatives that look like they’ve forgotten every word they’ve ever known, this store is a welcome change. They answered my questions, made decent conversation and actually looked happy to be there. Many stores nowadays have either entirely absent staff, or very obviously disdainful employees, this place has neither