Best Buy El Camino Real

Wasted an hour of my Friday with Best Buy pickup. I had a Insta360 AcePro2 bundle that didn’t include all the accessories. Helpful and friendly as pickup was the first time, they unfortunately cannot give me back the time wasted and anxiety I felt since I needed everything for my camping trip in a few hours. Pickup is not supposed to further inconvenience and cost the customer time. When I got there the second time the bundle they said was in stock online was not there. So the website inventory lied to me too and cost me even more time. I had it shipped out, which cost me more and more time. What was the point to coming and picking up when I could have done this all online and had more time to prepare for my camping trip? Y’all ruined my Friday, plain and simple. If the first person had competently packed this order and realized it wasn’t there — I wouldn’t have had to waste so much time with Best Buy, which should be renamed Worst Buy for wasting their customers time. Never getting anything from this Best Buy if I can help it. Y’all said you were sorry about that when I left. No you aren’t. I could not feel any empathy from any of you today. Do better. 金曜日の貴重な1時間をベスト・バイ（Best Buy）の店舗受取で完全に無駄にされました ⏱️😤 Insta360 Ace Pro 2のバンドルを購入したのに、付属品が全部揃っていませんでした 📦❌ 最初の受取時のスタッフは親切で愛想が良かったですが、数時間後にキャンプを控えてすべて揃っている必要があった私にとって、無駄にされた時間と募る焦りはどうにも取り戻せません 🏕️⏳😰 店舗受取サービスって、客の手間や時間をさらに奪うためのものじゃないですよね？ 🤷‍♂️💢 2回目に店舗へ行った際、オンライン上では「在庫あり」と表示されていたバンドルが実際にはありませんでした 📱🚫 ウェブサイトの在庫情報にまで嘘をつかれ、さらに時間を浪費させられました 📉🖥️ 結局配送に回すことになり、ますます時間を失う羽目に 🚚💨 これなら最初から全部ネット注文して、キャンプの準備に時間を充てていた方がよっぽどマシでした。わざわざ店舗まで受け取りに行った意味が全くありません 🤦‍♂️⛺ 一言で言えば、あなたたちのせいで私の金曜日は台無しになりました 📉👎 最初のスタッフがちゃんと確認して梱包し、欠品に気づいてさえいれば、こんなに時間を無駄にすることもなかったはずです。客の時間を奪うばかりの「Best Buy（ベスト・バイ）」なんて、名前を「Worst Buy（ワースト・バイ／最悪の買い物）」に改名した方がいいんじゃないですか？ 🗑️🏷️ 二度とこの店舗は使いません 🚫🚶‍♂️ 帰る際に「申し訳ありません」と言われましたが、全く心がこもっていませんでしたよね。誰一人として客の立場になって考えていないのが丸わかりでした 🙄💬 もっとまともな仕事をしてください 📉🔥

BEST BEST BUY!!! The staff here are soooo nice and helpful! 🥹💕 Seriously the best experience!

Terrible experience with GeekSquad and with internal policy within BestBuy. GeekSquad: absolutely no supportive engagement or willingness to propose a conversation if you are walking in. Why offer walk ins (vs appointments) if you are not willing to help folks? In front of me was a senior gentleman who was struggling to even stand - they neither offered him a seat nor wanted to help his needs. Told him to come back 6 hours later and set an appointment. Check your video - he was in line longer than I was and I stood in line for 35 minutes. 8/19 ~11:00am Tomoki is the only guiding light for the day, so not ALL GeekSquad associates exhibit this behavior I am a member and ordered a I k cartridge via BestBuy. I was not told the order would be processed by a third party and that return cycles would be so complicated. That being said, they ordered the WRONG color and could not even exchange for the correct one (the one brought in was 17 days since delivery - policy is not beyond 15 days). Additionally, since the cartridge was purchased through a third party, I was told nothing could be done. How is an established company unable to make a simple exchange or make this situation right? This is not a service forward location (for the most part - the hostess did her best to help me). This is a location that only focuses on what goes out. Not the values driven, service forward company that is shared publically. The GeekSquad exists to specifically support customers. Why exist if you don’t really want to help. Very disappointed.

Service 👌 Products choices 👌