Best Buy El Camino Real

I’ve been a Best Buy customer for years, but this experience completely changed my view of the company. Best Buy hides behind confusing and inconsistently applied return policies, then stonewalls customers when issues arise. I was bounced between store staff, corporate support, and “executive resolution” with no one taking real ownership or offering a reasonable solution. Each interaction felt scripted, dismissive, and designed to exhaust the customer rather than help them. What’s most frustrating is the lack of accountability. Policies are selectively interpreted, explanations change depending on who you speak to, and once they decide to say no, meaningful conversation stops. Escalations lead nowhere. Transparency and basic customer respect are clearly not priorities. For a company of this size, the customer care experience is shockingly poor. If something goes wrong with your purchase, be prepared for a long, frustrating process with little to no resolution. I would strongly caution anyone buying higher priced items here. Once Best Buy has your money, you are largely on your own.

When I took a samsung s25+ and I took a ultimate protection Screen safety card they told us that come any time when it is possible for you we will change for safety protection card anytime which means its free and they also told that we will never take the money to put it and now when my glass is not ok so now I went there they told that it will coat money and the people’s who were woking there was talking very rude and making us mad

There's a reason these stories go out of business. The staff knows nothing, there's very little product, and most things are out of stock. I guess there's a reason Amazon is king.

Helpful staff. Run out of on sale item. Need to order and get delivered to your home.