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Best Buy El Camino Real
Services Offered
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Frequently Asked Questions About Best Buy El Camino Real
How do I check product availability at the El Camino Real Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local El Camino Real Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy El Camino Real stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the El Camino Real Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4915 reviews)
Gino L
January 24, 2026
1 out of 5
I am extremely disappointed with Best Buy’s handling of a serious issue. I purchased an Apple Watch Series 11, but upon opening the sealed outer box, the watch container was broken and watch is stolen.
Initially, I contacted support and was orally promised a replacement by an agent. After waiting two weeks with no shipping update, I followed up to request a refund instead. To my shock, Best Buy sent an email stating they will refund or replacement and ask me to "work with local law enforcement" and washing their hands of the situation.
It is unacceptable for a major retailer to ship a compromised product and then backtrack on a promised resolution.
Avoid buying and delivering high-value electronics; if something goes wrong, they will leave you stranded.
Harpal S
January 16, 2026
1 out of 5
When I took a samsung s25+ and I took a ultimate protection Screen safety card they told us that come any time when it is possible for you we will change for safety protection card anytime which means its free and they also told that we will never take the money to put it and now when my glass is not ok so now I went there they told that it will coat money and the people’s who were woking there was talking very rude and making us mad
Response from Best Buy
January 17, 2026
Hi,
Thanks for your review. We understand your concerns with receiving conflicting information. We would like to speak with you more regarding your concerns. Please connect with us by sending a private message on one of the below social media platforms. Please also include the Google review ID 105704 in your message.
X: https://bby.me/id3fxc
Facebook: https://bby.me/25axos
Instagram: https://bby.me/0l8272
Blkn G
January 14, 2026
1 out of 5
There's a reason these stories go out of business. The staff knows nothing, there's very little product, and most things are out of stock. I guess there's a reason Amazon is king.
Response from Best Buy
January 15, 2026
Hi there,
Thanks for taking the time to leave a review. I can understand expecting items to be in stock, and being able to speak to knowledgeable Sales Associates.
Please send us a private message on social media should you require support here. We would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google review #104831” when reaching out on social media.
Yao-Hua T
January 13, 2026
4 out of 5
Helpful staff. Run out of on sale item. Need to order and get delivered to your home.