Best Buy El Camino Real

Dwayne — Geek Squad I came in only to update an Apple Watch — about as minor an errand as exists, and not one that earns the store anything. I'm not sure Dwayne had any obligation to help me at all. He helped anyway, and couldn't have been more gracious about it. The update ran long, which gave me time to listen to how he handled everyone else coming through. Same welcoming voice for every one of them. He knows his work, and he's courteous in the way people ought to be — unhurried, straightforward, genuinely willing. I came in for a free service and left planning to buy my next device here. That's down to him.

Best Buy remains a helpful place to compare electronics in person before making a decision. I appreciated being able to browse products across computers, televisions, phones, gaming, appliances, and accessories in one location. Seeing display models and comparing sizes and features side by side adds real value beyond shopping from a screen. The store is also useful for pickup orders and last-minute tech needs. My visit was productive and convenient, and I would gladly return when I want hands-on time with a product.

I neglected to read the fine print…there’s only a 14 day return window.

Three people told me they would send someone over to help. No one came. Walked out and went to Home Depot.