Best Buy El Camino Real

I scheduled an appointment at Best Buy to have a mirror dash cam installed. Before booking, I spoke with an associate (Johan, I believe tall white guy) who told me he could install it, but that my car was more complicated and would require an extra hour of labor. That was completely fine with me, so I booked the appointment for the following week. On the day of the appointment, I dropped off my car as scheduled. About an hour after my appointment time, I received a call saying they could not install the dash cam at all because according to him he couldn’t fine a way to route the wires…. This should have been identified before the appointment was made especially since I was upfront about the vehicle and was already told it could be done with additional labor. Wasting a customer’s time after confirming capability is unacceptable. If an installer can’t perform a job, that needs to be communicated before an appointment is booked not after the customer has already taken time out of their day to drop off their car. Management should really address this, because the lack of communication and professionalism is disappointing. Guy should be fired.

I needed a window mount phone holder and qi charger for my wife and didn't want to play around on Amazon. Bestbuy let me drill down the local inventory online and had decent descriptions and product reviews to let me buy in a pinch in person. Couple that with an immediately available cashier for a quick friendly checkout. Simple and effective enough to keep it in mind on the regular.

Danny and Josh from Geek squad went above and beyond to help me. Thank you.

If I could leave a -0- star I would. This shop installed an apple car unit in my car incorrectly which caused my 2004 Porsche Cayenne to have a short in its electrical system and render the vehicle non operative. Their management came to court and lied under oath to win their case. I will never again do business with BEST BUY in any form or fashion.