Best Buy El Camino Real

Rude staff . Careless staff

Worst experience. May be we were unlucky with the sales agent on floor.

Wow I’ve never had a worse experience than with Omar in the GeekSquad installation bay in my life. First I made an appointment the week prior. He calls me the day before and says they don’t have time. Odd… Fine we try to reschedule. My first sign that this person was incompetent and rude was during the phone call because he kept suggesting rescheduling during the weekday work hours. It was taking all my mental power to not get mad why he kept recommending I come in during weekday work hours. I kept insisting I needed it to be a Friday or weekend. He also keeps mumbling the whole time and I just cannot understand him clearly, but he’s also clearly a Native / fluent English speaker. Okay finally we reschedule on a Friday, July 3rd. I show up and it’s him again. I was hoping it’d be someone else but again he keeps mumbling. I don’t understand. Anyways he then tells me I need a Viofo specific hardwiring kit. I am confused because I have no idea what that is, but he insists he told me I needed it during our previous phone call. I say okay maybe there’s a misunderstanding but clearly he’s the expert so I was hoping he could have been more specific on communicating that I needed to bring something additional to make this installation work. He basically shrugs and says I can’t do it, no solution or problem solving assistance. I go to my car and search if I can find the kit somewhere in person close by. I ask him if it’s possible if I come back 10 mins later then he literally lies and says “No I don’t have time” because there’s a 12:00? But my appointment was 11:30 and he also specifically booked off 1:00 slot too additionally for me because he claims my car would need extra time (told me during the phone call and I have email confirmation). I literally call him out on his lie right in front of him and he says “Oh yah okay if you get the kit by 12:00 I can do it.” I’ve never been so frustrated with service before and never wrote such a negative review but Omar was rude, mumbling, was not helpful at all when he is the expert, clearly didn’t want to be there, and was not at all apologetic for wasting my time and having to drive all the way here just to drive home. And of course he then suggests rescheduling and I’m not going to bring my service back here lol. I was even planning to tip him because I was thankful they were working on July 3rd. This guy hates his life and treats other people the same way. I

Didn’t have what I needed but they were very helpful and nice