Frustrating experience with an online order pickup. The counter was entirely empty when I arrived, while multiple staff members were busy chatting near the entrance instead of helping customers. After waiting for over 5 minutes, I had to stop a passing employee to get help. He was polite and got my order, which I appreciated, though he wasn't really prepared to handle it. The overall organization and customer awareness at this store need a lot of work.
Response from Best Buy
May 31, 2026
Hi!
Store pick up is a way to provide customers with a seamless and expedited way to get the products they purchase online in store. Therefore, hearing what you experienced during your visit is concerning and we share how you feel. Please send a private message to one of the links below. Please be sure to mention that you are replying to Google Review 159562.
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Great abs prompt service. Mehdi did a great job setting me up with a new phone.
Great selection, quick service
The service was awful. Was trying to get some help with a wireless device. Was ignored by at least 3 employees...One sales associate stated he is "stuck" with a customer and was very disgruntled. Asked at least 3 people for help one couldn't help and called for assistance for people who never came.... The other was on a break so could not help. The worst service at Best Buy I've ever had and I used to work for the company. Very disappointed.