There's a reason these stories go out of business. The staff knows nothing, there's very little product, and most things are out of stock. I guess there's a reason Amazon is king.
Response from Best Buy
January 15, 2026
Hi there,
Thanks for taking the time to leave a review. I can understand expecting items to be in stock, and being able to speak to knowledgeable Sales Associates.
Please send us a private message on social media should you require support here. We would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google review #104831” when reaching out on social media.
Yao-Hua T
January 13, 2026
Helpful staff. Run out of on sale item. Need to order and get delivered to your home.
I go here for all my electronic and computer needs.
Terrible customer experience. I paid for the delivery and mounting an 85 inch tv. The TV did not start. Instead of taking the broken TV back, they just left it mounted with no estimate of when it can be replaced. On top of that, the agent hung up on me when I called to get this resolved. This is the worst way to treat a customer of an expensive product.
Response from Best Buy
January 10, 2026
Hi,
We understand your frustration with your TV not working, we get that it's inconvenient to need to wait longer for a replacement. We're happy to help. Please connect with an agent via private message on X, Facebook or Instagram. You may also include the Google review number 103169 in your message to us.
X: https://bby.me/4hyey2
Facebook: https://bby.me/urqkad
Instagram: https://bby.me/h8eoy2