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Frequently Asked Questions About Best Buy El Camino Real

How do I check product availability at the El Camino Real Best Buy?
How do I check my order status?
My local El Camino Real Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy El Camino Real stores’ holiday hours?

Recent Reviews

4.2
(4911 reviews)
Blkn G
January 14, 2026
1 out of 5
There's a reason these stories go out of business. The staff knows nothing, there's very little product, and most things are out of stock. I guess there's a reason Amazon is king.
Response from Best Buy
January 15, 2026
Hi there, Thanks for taking the time to leave a review. I can understand expecting items to be in stock, and being able to speak to knowledgeable Sales Associates. Please send us a private message on social media should you require support here. We would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Please mention the phrase “Google review #104831” when reaching out on social media.
Yao-Hua T
January 13, 2026
4 out of 5
Helpful staff. Run out of on sale item. Need to order and get delivered to your home.
T M
January 12, 2026
5 out of 5
I go here for all my electronic and computer needs.
Samrat R
January 10, 2026
1 out of 5
Terrible customer experience. I paid for the delivery and mounting an 85 inch tv. The TV did not start. Instead of taking the broken TV back, they just left it mounted with no estimate of when it can be replaced. On top of that, the agent hung up on me when I called to get this resolved. This is the worst way to treat a customer of an expensive product.
Response from Best Buy
January 10, 2026
Hi, We understand your frustration with your TV not working, we get that it's inconvenient to need to wait longer for a replacement. We're happy to help. Please connect with an agent via private message on X, Facebook or Instagram. You may also include the Google review number 103169 in your message to us. X: https://bby.me/4hyey2 Facebook: https://bby.me/urqkad Instagram: https://bby.me/h8eoy2

About Best Buy El Camino Real

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