Francisco H
September 19, 2026
Jonathan(Verizon) was super helpful and funny he helped me save some money as well! He sent us to customer service to finish up a trade in and Josh(customer service) was also funny n helped us with our trade in! Great customer service!
So I just left Best Buy in Murrieta. I was looking for a go pro attachment and battery for an older go pro. One employee walked me to isle of go pro items (nice) but then walked away leaving me to try and figure out what I needed. Which I couldn’t find. Then I went and spoke to three employees standing together talking and asked about the battery and they told me to check Amazon or sports stores as it was older and they probably didn’t carry it. I really don’t know what exactly I needed as I was looking for a strap as well but it looked like I was missing pieces. (Borrowed camera from my son for upcoming vacation) I would have walked out wout a sale because the staff didn’t take the time to ask questions and come over to help me. I started taking photos and videos of what you carried and then called my son who is tech minded and told me based on my video of your products what I needed. This is the ONLY reason I walked out with a purchase. I don’t usually leave bad reviews, but I always prefer to buy local than go to Amazon if I can and if the staff would have taken a little more time to have a conversation with me I would have been writing a great review for them. Instead my son gets the great review and he doesn’t even work here. 🥵
Nicholas S
September 15, 2026
Janya was extremely thoughtful and helpful with my purchase of a new work laptop. Very knowledgeable and patient. Could easily transition to a management position at any time.
Rhonda D
September 13, 2026
This morning I came to your location in frustration because my phone was full of viruses. I had purchased it there but was no longer under warranty. I'm an older woman and only a little tech savvy. I was approached by the sweetest kid at the geek squad desk! His name is Caleb. He asked me a few questions, never condescending cuz my age, just kind and very knowledgeable. He had a question about where the viruses originated so he took it to his tech guys. Within 4 minutes problem solved and they were right about a cleaner I had put on my phone to make it run faster. Anyways he was able to diagnose and fix my problem in 10 minutes...what an amazing experience!!!! Great job Caleb! You are a superstar!