Best Buy Murrieta

My laptop stopped working. It is absolutely impossible to talk to a live person at Microsoft. They sent an email with a form attached for me to answer a series of questions. I've had the laptop for over ten years and couldn't answer many of the questions, so they shut it down. I was devastated! I went to Best Buy Murrieta to buy a new laptop. I stopped at the Geek Squad first to see if they could do anything about my situation. I met a professional young man named Roy Lewis. He looked everything over and told me they would try to recover what they could. There were a few customers in line, and this young man was typing on both my laptop and the store's laptop while maintaining eye contact with them. How amazing is that? Once he finished with the customers, he suggested I purchase another computer. I walked to the computer department and met Lance there. He seemed to sense I was somewhat stressed—a very patient young man who was knowledgeable about the variety of laptops. I asked about open-box laptops and ended up purchasing one I could afford. He explained the Best Buy Total Program and the Office Home Subscription. I purchased both! He directed me to the Geek Squad to get everything set up. I left my laptop there for a couple of days, and when I returned, I met a young man named Justin. He explained everything that was uploaded to my computer. I asked several questions and couldn't remember my passwords, but he hung in there with me until I found them. I wholeheartedly appreciate all three of these young men and their patience with this senior citizen. Although I am bummed about losing all of my precious documents and photos, I'm happy to be up and running again. Thank you, guys, so very much! Warmly, A Grateful Customer

I am biased about Best Buy, they have managed to keep their staying power and each time I go they have upped their game to keep up with the time. To people like me who prefer to see and touch what their buying let's help keep best buy around for a long time. please? I really love this store

Top tier experience. Came in last night and bought an IPad, and some time later came back in to buy a case for it. Customer service was on point and was greatly appreciated, a special thank you to JaNya. Keep up the good work

Best Geek Squad team!!!