Best Buy Murrieta

If you want something besides an iPhone with ATT or Verizon, go anywhere else. This is all they want to handle. They have racks and racks of iPhone accessories and almost none for any other phone. If you ask about another carrier you have to sit through a sales pitch for their carriers to get them to sell you an unlocked phone. Three blue shirt employees walked right past me never once offering to help. Even just telling me only that person behind the counter would have been a nice gesture. This location has never been great, and it is gets worse every time I enter.

Terrible customer service. I got help from team member to buy two of these same items on sale one for each of my boys. When we got to register the sale tag was outdated. The general manager was rude about it the whole time. He wouldn’t let me buy both and said that I could only purchase one then walked away. I came up to the register with both I did not hear the price and say hey I want another one or get I want to buy 10 of these. I was on the floor found an employee and asked for two. The general manager wouldn’t even come back out and answer my questions he just sent the poor young kid ant the register and wouldn’t answer my questions. I would expect a lot more as a total tech member and someone who purchases a lot for this store. I have already filed a complaint with customer service and will be contacting district/area managers.

Jonathan(Verizon) was super helpful and funny he helped me save some money as well! He sent us to customer service to finish up a trade in and Josh(customer service) was also funny n helped us with our trade in! Great customer service!

So I just left Best Buy in Murrieta. I was looking for a go pro attachment and battery for an older go pro. One employee walked me to isle of go pro items (nice) but then walked away leaving me to try and figure out what I needed. Which I couldn’t find. Then I went and spoke to three employees standing together talking and asked about the battery and they told me to check Amazon or sports stores as it was older and they probably didn’t carry it. I really don’t know what exactly I needed as I was looking for a strap as well but it looked like I was missing pieces. (Borrowed camera from my son for upcoming vacation) I would have walked out wout a sale because the staff didn’t take the time to ask questions and come over to help me. I started taking photos and videos of what you carried and then called my son who is tech minded and told me based on my video of your products what I needed. This is the ONLY reason I walked out with a purchase. I don’t usually leave bad reviews, but I always prefer to buy local than go to Amazon if I can and if the staff would have taken a little more time to have a conversation with me I would have been writing a great review for them. Instead my son gets the great review and he doesn’t even work here. 🥵