Best Buy Murrieta

Recently Visited Best Buy and had a very pleasant experience overall. I made a purchase and was looking to make another one, but specifically wanted to work with the same sales representative so they would receive credit for helping me the first time. Unfortunately, after navigating through the virtual assistant system, I ended up speaking with someone who was not even located in the store and they were unable to transfer me to a specific department or employee within that location. It’s very clear that many companies are moving toward an AI-only customer service model, and while I actually like AI and understand its benefits, this setup became frustrating as a customer simply trying to do business with the store directly. I like Best Buy, I like what they offer, and I’ve generally had good experiences there. I just believe the phone system and menu options need improvement. Customers should still have a reasonable way to reach an actual employee working inside the store when needed.

service not like it used to be.

Shakeb gave great customer service and was very helpful on our trip would come again

The service and experience were excellent. All of my questions were answered, and I was able to make my decision once they had all been addressed.