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Frequently Asked Questions About Best Buy Murrieta

How do I check product availability at the Murrieta Best Buy?
How do I check my order status?
My local Murrieta Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Murrieta stores’ holiday hours?

Recent Reviews

4.2
(2457 reviews)
Ilaria C
December 11, 2024
5 out of 5
Love Best Buy it’s the Best in the West!!
Simone C
December 08, 2024
1 out of 5
Worst customer service, I am very unhappy with bestbuy right now.
Response from Best Buy
December 08, 2024
Hello Simone, Thank you for the review. We never want to make it difficult to shop with us. I'm sadden to learn you didn't have a good experience. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Regards, ^Kristy
Esther V
December 07, 2024
2 out of 5
Employees should have better knowledge of their products.
Response from Best Buy
December 08, 2024
Hello there! Thank you for taking the time to reach out on Google with a review. We are committed to delivering professional and respectful service, with knowledgeable associates dedicated to valuing our customers' time and ensuring a smooth, efficient in-store experience. If I were in a similar situation, I would also want to share my feedback. We would love to hear any feedback you may have and provide assistance if possible. Please reach out privately on social media with your name, phone number, and email. Please mention Google Review 64528773 in your message. You can find us here: Facebook (http://Facebook.com/BestBuy) Twitter/X (http://Twitter.com/BestBuySupport) Instagram (http://Instagram.com/BestBuy) We hope to hear from you! Regards, ^Ryan
Jess P
December 03, 2024
1 out of 5
EDIT: Don't be fooled by the response below from the company. They invited me to contact them and did absolutely nothing for me but waste my time and show me even more incompetence and disrespect. Original review: I bought a $920 HP computer that was missing a part to the mouse. I didn't want to return the computer because it was already hooked up, I just wanted something like a small credit or gift card to compensate me for the loss. The manager refused. The customer service in India refused. There were many other mistakes made by Best Buy that I don't have time to mention. I don't care how many fake reviews there are, this is not a 5 star store. I will never buy from Best Buy again. 12 year customer gone. Undoubtedly this store will go out of business soon enough. The customer service is atrocious, which is why it's so empty.
Response from Best Buy
December 03, 2024
Hello, Jess, Your feedback on Google my Business is appreciated. Having a part missing from your recent purchase and not having it resolved by the store leader is frustrating. We would like to hear about your store experience, here at the corporate office. Feel free to reach out through social media with the links below. When you are reaching out mention "Google Review 64511413", provide details about your review, along with your full name, email, and phone number. Facebook (http://facebook.com/BestBuy) Twitter/X (http://twitter.com/BestBuySupport) Instagram (http://instagram.com/BestBuy) Here to assist, ^Jay

About Best Buy Murrieta

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