Christopher D
July 20, 2026
Promises through the Best Buy membership that repairs would be covered but end up having to pay a deductible or pay geek squad to fix something that was supposed to be covered when you try to speak to a manager about this they just ignore you or tell you it’s up to their discretion what they cover . I will not be renewing my membership I do not recommend the geek squad. Very poor experience.
Great experience and great service when releasing Pokemon. I tried to avoid Best Buy’s cause they open at 10 but this Murrieta Best Buy just makes it very welcoming. Manager is dope I wish I knew his name but always comes out to hype us up and talk with us.
Try to return something. They wouldn't return it or exchange it. That's all I wanted was an exchange. Then he said, oh I need to receive I didn't have one I didn't expect to return it. So they asked me if I had my phone number now, my phone number was enlisted with them when I gave it to him yeah, so excuses not to exchange something.If you don't have a receipt
Response from Best Buy
July 15, 2026
We understand the frustration when your return experience did not meet your expectations. We'd be happy to review it further. Please reach out to us in a private message on Facebook (https://bby.me/l1jqkJ), Twitter/X (https://bby.me/DXCHwI), or Instagram (https://bby.me/3cwATE), and mention your Google review, 187779.
The person that helped me find what I was looking for was very knowledgeable and interested in helping me with all my questions and concerns.