Justin H
November 14, 2025
The bald manger with with a goatee and glasses, is extremely unprofessional, 3 items were hung on the wrong hook and the price was wrong and he refused to sell the item at the makes price. Best Buy clearly need to have a customer service class. Shop Amazon, Walmart, or Target before entering Best Buy Murrieta
Jeffrey E
November 13, 2025
I asked for help and was told to go to the front. The employees up front were just having a conversation and ignoring me. I left my items on the register and went home. I’ll order off of Amazon.
Edit: You spelled my name wrong so I know you don’t care. I’m not going to reach out to you on socials. I don’t have a Facebook or an X. I would prefer you address this here.
Response from Best Buy
November 13, 2025
Hello, Jeffery,
Thank you for leaving us a review. It saddens us to hear that your recent experience was not a positive one, especially when needing attentive customer service. We appreciate your feedback, and would like to formally document your interaction. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #68809" when reaching out on social.
Cassandra R
November 10, 2025
My husband just bought a laptop and some accessories tonight and I must say, the staff at this location are so helpful. Chase answered every one of my husband’s questions. He was super patient and informative. Super happy with this location.