Best Buy Murrieta

Zane was on the register and he was very friendly. I was struggling for a hard day and his smile change my day. Thank you so much Zane

I feel bad for the nice employers at Best Buy because they receive little training. I made a mistake ordering a cooktop from the store because it was in stock and it’s hard to find cooktops with a downdraft. The cooktop was an open item but in “excellent” condition. However, I did not get the parts for the downdraft. Since I live quite a distance away from the Mirrieta store, I went to the Encinitas store to ask him about the parts that are supposed to be included. Unfortunately, the employees I spoke to you were not sure what parts should come with the stove. I spent quite a bit of time trying to get to the bottom of it myself and contacted KitchenAid. I finally found out that the fan does come with the cooktop. I tried to call the Murrieta store but I got connected to someone that seemed quite a far distance away. After explaining the situation about the order and missing parts, They transferred me to somebody else The next person I spoke to then told me they needed to ad me in the queue for a manager from the store to call me. I never received a call. I also can only return this item back to the store in purchased it from or need to pick up the additional parts. After going through all of this I still do not have a new cooktop. Clearly Best Buy is to minimize employees Ava limit contact with stores. This makes it very frustrating as a consumer.

Personal there is very helpful and the persons are very respectful and the place looks

Ej was so helpful getting me set up with my new phone after doing a trade in. Seth also was helpful. Ej was patient and made sure everything was perfect before I left the store.