I did research on computers and pens I needed for art. I arrived got pointed in the right direction. I encountered and was helped by a salesperson who wasn’t knowledgeable to any of my questions and didn’t listen to my needs as sole focus and excitement was just get a sale. As a result he sold me the wrong pen-stylus. I categorically feel taken advantage of as an older consumer and forced to pay again to get the correct stylus. Apparently the days of customer service are over as I attempted several times to get help by the store itself. Ive called numerous times and have been unable to get to a live person due to their ai apparently designed not to help or understand you. Id recommend a different store that values its customers. I WILL NEVER PURCHASE FROM BEST BUY AGAIN!
Response from Best Buy
February 15, 2026
Hello,
Thank you for taking the time to leave a review about your experience with purchasing a stylus pen. We can see how this did not properly reflect the quality of service we aim to provide, and we'd like to discuss this matter with you.
Please send us a private message on Facebook (https://bby.me/ymo2ax), Twitter/X (https://bby.me/7q5rfb), or Instagram (https://bby.me/nqa1bh). Please include "Google review 117749" in your message. Thanks!
Idk about other best buys, but you can stop at this one and actually talk to someone who knows about the products, shout out to the television dept for their awesome crew.
There is a reason I keep coming back to this exact store, and it's great staff and stock.
Brittany H
January 31, 2026
Jacob helped me and my husband purchase a printer/scanner, he was a great help and super informative! We always get great service at this location!
I purchased four ge products recently from this store. Two of the three appliances are safety hazards and do not function properly. Both GE customer service, Best Buy and the ARS appliance repair are completely in cooperative and useless. Best Buy is deliberately avoiding responsibility with resolving this issue.