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Frequently Asked Questions About Best Buy Murrieta

How do I check product availability at the Murrieta Best Buy?
How do I check my order status?
My local Murrieta Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Murrieta stores’ holiday hours?

Recent Reviews

4.2
(2498 reviews)
Ryan B
March 20, 2025
5 out of 5
Everyone is friendly and easy to find for help.. geek squad is excellent too.
Loggers
March 20, 2025
1 out of 5
Terrible Customer Service. I went to pick-up a pre-order that was supposed to have a bonus item and when I got there they said they didn't have it and there was nothing they could do. Gave me a number for corporate and they said there was nothing they could do. No compensation or anything, not helpful at all.
Response from Best Buy
March 20, 2025
Hello, Thanks for reaching out to us and providing your feedback. Receiving free items with your preorder is always great, so I can understand your frustration when you are not able to receive them. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through a Social Media platform listed below and reference "Google Review #64950554". Please send us a private message or DM with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you! Facebook (http://Facebook.com/BestBuy) Twitter/X (http://Twitter.com/BestBuySupport) Instagram (http://Instagram.com/BestBuy) Thanks, ^Aaron
Stewart
March 06, 2025
1 out of 5
Bait and switch on pricing. I called and received a price from Best Buy over the phone for an HP monitor. I drove in the rain from Lake Elsinore to Murrieta Best Buy and when I arrived I was told the monitor in question was actually priced $70.00 higher than what I was quoted over the phone by Best Buy. Complete bait and switch tactic. I asked to speak to the manager and I explained my situation. His response: “Our telephone gets answered by people in Vietnam. They don’t know what they’re talking about.” Yes, that’s what he said. I told him the gentleman I spoke to did not have an accent and he recited the information correctly from my member account as I was interested in purchasing an additional monitor as the same one I purchased two weeks prior. Horrible customer service at this location. The CEO needs to read this review.
Response from Best Buy
March 06, 2025
Hi, Stewart, Thank you for sharing your review with us. Being quoted a price over the phone and then heading to the store to find out the price is vastly different, is understandably an event that is unwelcome to have occur. We would like to follow up with you and review this experience here at Corporate. Please connect with a member of our team through a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64895535" in your message. Thanks! Regards, ^April
Lisa D
March 04, 2025
3 out of 5
Did not. Carry toner

About Best Buy Murrieta

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