Best Buy Murrieta

Purchased washer/dryer set back in April when I only came for a washer. They had a promotion but was still hesitant to spend $1k more than planned. The sales rep enticed us by saying that we'd get a $100 rebate through state programs and that I could probably sell my good working dryer for at least $200. Well...rebate application was denied as they don't do rebates for the model i purchased and our old working dryer is still sitting in our garage not selling even for $150. So be careful when they try to "sweeten deal". They're just trying to bait customers.

If you want something besides an iPhone with ATT or Verizon, go anywhere else. This is all they want to handle. They have racks and racks of iPhone accessories and almost none for any other phone. If you ask about another carrier you have to sit through a sales pitch for their carriers to get them to sell you an unlocked phone. Three blue shirt employees walked right past me never once offering to help. Even just telling me only that person behind the counter would have been a nice gesture. This location has never been great, and it is gets worse every time I enter.

Terrible customer service. I got help from team member to buy two of these same items on sale one for each of my boys. When we got to register the sale tag was outdated. The general manager was rude about it the whole time. He wouldn’t let me buy both and said that I could only purchase one then walked away. I came up to the register with both I did not hear the price and say hey I want another one or get I want to buy 10 of these. I was on the floor found an employee and asked for two. The general manager wouldn’t even come back out and answer my questions he just sent the poor young kid ant the register and wouldn’t answer my questions. I would expect a lot more as a total tech member and someone who purchases a lot for this store. I have already filed a complaint with customer service and will be contacting district/area managers.

Jonathan(Verizon) was super helpful and funny he helped me save some money as well! He sent us to customer service to finish up a trade in and Josh(customer service) was also funny n helped us with our trade in! Great customer service!