Best Buy Murrieta

Worst place to try and buy anything, there’s was a group of employees just standing in a group not offering to help just talking to each other about their lives, clearly they are more interested in acting like they work and getting paid then helping the customers

Good evening. I’ve been trying to get a call from someone at the Murietta, California Best Buy store for 7 days. I have been assured during the six phone calls and a very long chat box messages of a total of two hours in duration that I’ve had with customer service that someone from the store will call me to address the issue. The people from customer service are very kind. The issue is that this washing machine was sold to us as in excellent condition. When we remove the wrapping and opened up the drum we were hit by the heavy, heavy odor of a deodorizing unit. There was also the smell of food waste. Additionally, there was some dirty water in the drum. This was very disappointing. We tried to talk to someone at the store, but we found out that you cannot actually talk to a human being on the phone from a store. Best Buy will not let you call into a store to talk to anyone there. We have been running CLEANING cycles and wiping down the rubber seal and trying to treat it with different units to mitigate the smell. This machine having been used so hard should’ve been listed as fair, not excellent. Candidly, I do not feel like driving the 90 minutes to the store just to have a conversation with a human being there, and also I do not think it is reasonable that I should have to drive the 90 minutes back to drop this thing off. Whoever turned it back into your store was very unkind, using the washing machine hard and they knew what they were doing by heavily deodorizing it. Looking for a resolution please. Thank you for your time.

Best customer service!

Awesome customer service!!!