Christa P
October 27, 2026
I spoke with five different employees about an item, none of the five knew where to find it 😞
Response from Best Buy
October 28, 2026
Hello!
Thank you for your review. It's definitely concerning when you're unable to get the help you need, and it's never our goal to cause such disappointment.
To formally document your feedback, feel free to reach out to us on Facebook: https://bby.me/bU4qmn, Instagram: https://bby.me/MvX8oo, or Twitter/X: https://bby.me/5cO741 and reference Google review 244512 in the details you provide.
Great knowledge and very helpful
Bought a $1k computer and monitor. Immediately, it didn't communicate with the new monitor I bought, so I exchanged the monitor. That took time. During this time, I found that the microphone didn't pic up much of my voice and the mousepad had dead spots and the cursor would stop scrolling. Tried to exchange it for a functional computer that would connect to my new monitor, but customer service said that I had to go through the manufacturer since I didn't pay extra for a functional, working product. Now if I want to working computer, I would have to pay to ship it and wait for it to process instead of simply exchanging it. The policy should be standardized to extend the return policy for products beyond a 1k and a guarantee should not be an upcharge.