Best Buy Northridge

Accessibility Concern Ignored by Best Buy Northridge Customer Support I’m extremely disappointed with how Best Buy NORTHRIDGE has handled my request for assistance with a purchase waiting at its Northridge location. Due to an ankle injury, I’m currently unable to physically visit the store. I requested an accessibility accommodation that would allow my girlfriend or an authorized courier to collect my already purchased Ray- Ban Meta glasses, with whatever identification and security verification Best Buy requires. Instead of addressing my request, Best Buy customer support and store associates have repeatedly discussed shipping restrictions, despite my explaining numerous times that I was NOT requesting shipping or delivery. I eventually escalated the matter to a supervisor and specifically requested an accessibility review, a case number, and information about the appropriate department for handling ADA related concerns. The supervisor ended the conversation without answering those questions. What concerns me most isn’t simply that Best Buy has pickup restrictions. It’s that I repeatedly disclosed a physical limitation, requested assistance, and was left without any clear indication that my accessibility concern had been properly reviewed. I find this treatment unacceptable, particularly from a major retailer. My purchase is still waiting at the Northridge location, with a November 12 pickup deadline. I’m publicly requesting that Best Buy Northridge management review this situation and explain what options are available for customers who cannot physically collect their purchases due to a medical limitation. I have screenshots documenting the entire conversation and would appreciate a direct response from management. —— UPDATE: November 8, 2026 Thank you for responding to my review. Unfortunately, your response does not address the actual concern. My glasses were purchased through Meta.com for pickup at your Northridge store. Your representatives have repeatedly explained that these orders cannot have an alternate pickup person added. I understand that security procedures and restrictions exist. I have never asked anyone to ignore them. My concern is that I am currently unable to walk or travel due to an ankle injury, and despite multiple calls and requests for assistance, nobody has provided an alternative solution or confirmed that my accessibility accommodation request has been reviewed by someone with the authority to help. What makes this particularly frustrating is that I’ve already purchased and paid for these glasses, and they’re sitting at your store waiting for me. I’m not asking Best Buy to give me anything extra. I’m simply asking for a safe, authorized way to receive my purchase while I’m physically unable to collect it myself. An approved representative, an authorized delivery arrangement, or another reasonable solution could resolve this situation. Your public response simply directs me to a feature that your own representatives have told me is unavailable for my order. I also emailed store leadership on November 7 and have not received a response. My pickup deadline is November 12. I am asking Best Buy Northridge to explain what accommodation options have actually been considered and who is responsible for reviewing my request before my order expires. Reference: Google Review 251992.

Friendly staff

Super helpful explained all options thoroughly

Alex Zavala muy recomendado 👌 atiende rapido, muy amable, eficiente.