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Best Buy Northridge

4.3
(3233 reviews)
19350 Nordhoff Way
Northridge, CA 91324
(818) 727-2035
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Recent Reviews

4.3
(3233 reviews)
Jessica F
October 29, 2026
1 out of 5
Extremely disappointed with my experience dealing with Milad and Shane. Both came across as incredibly disrespectful, rude, and unprofessional. Their attitudes made me feel completely unwelcome and uncomfortable. As a customer, I expect to be treated with basic courtesy and respect, but unfortunately, that was not my experience. The lack of professionalism from both individuals was unacceptable and left a terrible impression of this business. Management seriously needs to address how customers are being treated. Nobody should have to deal with this kind of disrespect when simply trying to receive a service. I would not recommend this place based on my experience.
Response from Best Buy
October 29, 2026
Hello! We understand how upsetting it must have been to feel disrespected and unwelcome while seeking assistance. We want every customer who visits our stores to feel welcomed, valued, and supported. If you would like to discuss your experience further or get assistance please reach out to us at any of our social media accounts. Facebook (https://bby.me/CdOsgT) Twitter/X (https://bby.me/mqLx2f) Instagram (https://bby.me/NG76q7) Be sure to mention your Google Review number, #245124, in your message. Thank you.
Daniel H
October 29, 2026
1 out of 5
My experience with Milad was beyond disappointing. I have never felt so disrespected and unwelcome as a customer. His attitude came across as rude, dismissive, and completely unprofessional. It felt like basic customer service and common courtesy were too much to ask for. No customer should ever leave a business feeling belittled or uncomfortable because of how an employee treats them. Respect costs absolutely nothing, yet that seemed to be missing throughout my interaction with Milad. Management should seriously reconsider the standards they allow their employees to represent. An experience like this is exactly how a business loses loyal customers and earns a bad reputation.
Response from Best Buy
October 29, 2026
Hello Daniel, Thank you for bringing this to our attention. We understand your concerns and recognize the importance of every customer feeling heard, valued, and treated with respect during their interaction with our team. Based on your experience, it appears we missed the mark this time. . If you would like to chat with us about your store experience, please reach out to us on any of our social media profiles below with Google Review 245112. Facebook ( https://bby.me/VozrS0) X ( https://bby.me/rPSxpY) Instagram ( https://bby.me/uppP5z)
Daniel H
October 29, 2026
1 out of 5
Extremely disappointed with the way Milad treated me. His attitude was incredibly disrespectful, unprofessional, and completely unacceptable. Instead of making me feel welcome as a customer, he made the entire experience uncomfortable and frustrating. I felt like I was being talked down to and treated as if my business didn’t matter. There’s absolutely no excuse for treating customers with such a lack of courtesy and respect. Someone with this kind of attitude should not be representing a business. Management seriously needs to address how customers are being treated because this experience left a terrible impression. I will definitely think twice before ever coming back.
chris G
October 29, 2026
1 out of 5
Absolutely terrible experience with Milad. I felt racially profiled, singled out, and treated with complete disrespect. The way he treated me made me feel like I was being judged simply because of my race rather than being treated fairly like any other customer. It was humiliating, uncomfortable, and completely unacceptable. Nobody should have to experience this type of treatment, especially at a business where everyone deserves equal respect. Management seriously needs to address this behavior. I left feeling discriminated against, disrespected, and extremely disappointed. I would never recommend a place where customers are made to feel this way.
Response from Best Buy
October 29, 2026
Hi Chris, thank you for bringing this to our attention. We are sorry to hear that your experience left you feeling this way. Best Buy is committed to treating all customers with respect, dignity, and fairness, and concerns regarding discrimination or profiling are taken very seriously. We would like the opportunity to learn more about what occurred and review your experience further. Please send us a private message on Facebook: https://bby.me/NUJ7iQ, Instagram: https://bby.me/NIIdYV, or Twitter/X: https://bby.me/3Ft65f with additional details, including the store location and any relevant information, so we can ensure your concerns are appropriately addressed. Be sure to mention your Google review 245115.

About Best Buy Northridge

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