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Best Buy Northridge
Services Offered
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Frequently Asked Questions About Best Buy Northridge
How do I check product availability at the Northridge Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Northridge Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Northridge stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Northridge Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(3045 reviews)
Robert H
January 18, 2025
1 out of 5
Seems to be a self service store. I went in to buy a tv, from the moment I walked in the door not one person asked if i needed help. Not even LP at the door. I pushed around 55 in tv on the floor no cart for about 10 minutes when I realized that no one asked to help me, so just for fun I started walking up and down randomly to get attention and employees that I did run in to even avoid making eye contact. It was Friday afternoon so no they were not busy maybe a handful of customers. As a former best buy employee I can say you can do way better.
Response from Best Buy
January 18, 2025
Hi, Robert,
One of the benefits of shopping in store is the opportunity to receive knowledgeable and impartial advice along with the ability to ask questions to ensure that you are confident with your purchase. We are truly disappointed that your recent visit was less than desirable. We share your disappointment and would like for you to reach out to our team via Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy) so that we can document this occurrence in hopes to generate better experiences going forward. When reaching out, be sure to send a private message that includes your full name, phone number, email address, along with mentioning this Google review (64703397).
Sincerely,
^Tina
dede P
January 16, 2025
1 out of 5
I am extremely beside myself with this store!! I came into this store and Jackson looked up all of my receipts and could clearly see I purchased an apple May of 2024 ! After almost 2 hours , hus words were , ' no matter whose fault it was ( because the serial number showed 2 years ago ) however , receipt clearly shows May of 2024- we are not going to help you !!!
Unbelievable!!! I asked him.his name and he walked away !! I had to ask another employee !!
This is so disappointing as I have purchased multiple things in this establishment !!
Response from Best Buy
January 16, 2025
Hi there, Dede,
Thank you for taking the time to leave this review here, although we hate to hear it is due to a negative experience. We would like to learn more about what is going on and see how we can help.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64686832. We look forward to hearing from you!
Regards,
^Katie
Tim P
January 14, 2025
1 out of 5
This store is awful. I was given wrong information by one of the employees on the geek squad protection plan and that caused me to waste one our of my life driving to and from geek squad and 2 hours on the phone waiting for supervisors to help. As the supervisor at that location was unable to help or even apologies. Meanwhile Woodland Hills manager offered me a discount on the new item I wanted to buy for inconvenience that happened at a different store! If you want good service and more knowledgable employees go to Woodland Hills or Porter Ranch locations. Save yourself the headache of dealing with Northridge location!
Response from Best Buy
January 14, 2025
Hello, Tim,
Thank you for sharing your in store experience. I can certainly understand that any inconvenience can be difficult. We certainly do our best to assist in any way we can. If you would like to explain further on all that occurred you can reach out to us on any of our Social Media Profiles below with Review 64678474 for support.
Facebook (facebook.com/BestBuy)
Twitter/X (x.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Thanks,
^Tommy
danielle d
January 13, 2025
5 out of 5
This best buy had great customer service. I love far from this location, but my mom and brother live in the area. We were pleased with the service and product selection at this location.