Sarah C
September 04, 2024
Rude & lazy employees. Wanted to buy an airwrap and they wouldn’t price match to the amount on their own app and made us order it online unless we bought a 50$ membership. This was after we stood in front of the help desk for 30 minutes while a guy updated his phone and caught up with a friend. Once I complained to my partner he’d offered to call someone over to help as if he wasn’t also right there doing nothing. 3 other people also “called someone to help” us. Then waited at the pickup counter for 10 minutes while 4 employees stood in the corner doing nothing.
Joey K was probably one of the best employee's to help me from any of the best buys I've visited, no fuss just straight to the help we needed and didn't try to guilt trip like others when we ended without a purchase at first, simply the best
Never found what I was looking for, even after checking availability online first. Very limited assortment. Hard to get anyone from the service to help you, everybody's always busy, although the store is almost empty... A few times I was advised by the customer service that it's better to shop on eBay 😀
Response from Best Buy
August 13, 2024
Hello, Oliwia!
Thank you for sharing your experience. I know it's important to get what you need in-store when shopping and receive the best service. We recommend shopping on BestBuy.com and selecting the store pickup option to ensure what you need is ready to go at the time of your visit. You can read more here: https://www.bestbuy.com/site/help-topics/store-pickup/pcmcat204400050014.c?id=pcmcat204400050014.
If you ever need future support or would like your feedback documented, please contact us on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Please start your message with “This is in regards to my Google review case #64068324” and share your full name, email, and phone number.
Thank you,
^Allison