Frequently Asked Questions About Best Buy Porter Ranch
How do I check product availability at the Porter Ranch Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Porter Ranch Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Porter Ranch stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Porter Ranch Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1797 reviews)
TAYSHAUN T
September 09, 2025
5 out of 5
Went in there and got a refurbished tablet and it works great manager was a great dude who understood my initial problem you a real one 💯
Dr. S
September 07, 2025
4 out of 5
A good selection of needed electronics and hardware. Good location easy parking nice selection of really cool tech. Just sometimes difficult policies regarding returns or financing so be aware.
Mustafa M
September 04, 2025
2 out of 5
I asked for help twice and nobody help me! while they were hanging out and joking
Response from Best Buy
September 05, 2025
Hello Mustafa,
Thanks for reaching out and providing your feedback. When I go into my local Best Buy, I can expect to find helpful and friendly associates, so I can understand your concern here. We would love to document your experience here on a corporate level and assist any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/xwub0o), Twitter/X (https://bby.me/fc42u4), or Instagram (https://bby.me/v4tn81). Please send us a private message or DM to complete the documentation process. Please also reference Google Review, #39677.
Walter N
September 03, 2025
5 out of 5
Very impressed with the new management and customer service recently. Been coming here years and everyone was super direct and helpful for everything I needed. Keep it up! Thank you !