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Frequently Asked Questions About Best Buy Porter Ranch

How do I check product availability at the Porter Ranch Best Buy?
How do I check my order status?
My local Porter Ranch Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Porter Ranch stores’ holiday hours?

Recent Reviews

4.2
(1794 reviews)
Mustafa M
September 04, 2025
2 out of 5
I asked for help twice and nobody help me! while they were hanging out and joking
Response from Best Buy
September 05, 2025
Hello Mustafa, Thanks for reaching out and providing your feedback. When I go into my local Best Buy, I can expect to find helpful and friendly associates, so I can understand your concern here. We would love to document your experience here on a corporate level and assist any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/xwub0o), Twitter/X (https://bby.me/fc42u4), or Instagram (https://bby.me/v4tn81). Please send us a private message or DM to complete the documentation process. Please also reference Google Review, #39677.
Walter N
September 03, 2025
5 out of 5
Very impressed with the new management and customer service recently. Been coming here years and everyone was super direct and helpful for everything I needed. Keep it up! Thank you !
Lisa W
September 02, 2025
1 out of 5
Purchased a 65" Samsung TV today. We set it up and it worked fine. We left for 3 hours and it was no longer working. We are EXTREMELY DISAPPOINTED!!! We tried to contact Best Buy and got an AI response. The first time I called they hung up on me. The 2nd time I got nowhere. So frustrated!!
Response from Best Buy
September 02, 2025
Hello, Lisa, Thanks for taking the time to leave your feedback. Trying to return a defective TV should be an easy process, so I can understand your concern. We would be happy to document your experience and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/49ghl7), Twitter/X (https://bby.me/l03fx0), or Instagram (https://bby.me/2g26wn). Please reference Google Review #38494. Regards, ^ Aaron
JOE G
September 01, 2025
5 out of 5
I recently purchased the Hisense 100-inch U7 TV from the Best Buy in Porter Ranch, and I couldn't be happier with the product and customer service. The staff was absolutely fantastic from start to finish. The entire family is loving the new cinematic experience at home.

About Best Buy Porter Ranch

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