Frequently Asked Questions About Best Buy Porter Ranch
How do I check product availability at the Porter Ranch Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Porter Ranch Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Porter Ranch stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Porter Ranch Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1716 reviews)
Joshua
October 01, 2024
5 out of 5
Thursday, September 26 2024
The Employees were friendly and helpful and the place was clean inside too.
Serineh Y
September 29, 2024
5 out of 5
The staff are friendly and helpful. The store is clean and has a lot of available floor appliances to check out in person
c s
September 24, 2024
3 out of 5
I bought a tv and it didn't fit in my car. So it was arranged to be delivered. My delivery was cancelled when I responded to the contact information my call was not answered or returned. I went online and was prompted to reschedule drop off, so I did. That delivery was also cancelled and I was advised now to be refunded. I will not be returning to any best buy location again in order to avoid the risk of such an outcome again.
Edit: I received another appointment and actually received the TV. So I added a star. Its ok. Not much for social media but I do appreciate the response to my complaint.
Response from Best Buy
September 24, 2024
Hello,
Thanks for sharing your feedback. While I am glad to hear that you were able to arrange a delivery after discovering that your TV wouldn't fit in your car, I understand having this be cancelled twice, wouldn't be welcome. I'd like to have this looked into with you.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, order number, and a reference to your "Google review case 64238814".
Sincerely,
^Melissa