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Frequently Asked Questions About Best Buy Porter Ranch

How do I check product availability at the Porter Ranch Best Buy?
How do I check my order status?
My local Porter Ranch Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Porter Ranch stores’ holiday hours?

Recent Reviews

4.1
(1764 reviews)
Sam
June 26, 2025
1 out of 5
I hate writing negative reviews but this specific best buy store in porter ranch has the rudest customer service I have ever seen, even the managers don't care about your frustration when you talk to them. I purchased a laptop online for $500 less being a used laptop i go to pick up my order then this unpleasant girl show up and place a laptop Infront of me without a box or charger I said i understand its used without box but NO CHARGER she said well buy one online If i want to spend another $200 for a charger i would just buy a new one lady then I asked can i get a refund she get frustrated and doesnt refund me fully i said why you are not refunding me i havent even picked it up yet she said i cant i call the manager and looks like he does not give a shit neither he said i cant refund you fully for the laptop that I have not even picked up yet I will avoid buying anything from best buy from now on even a charging cable i will buy else where best buy you need to train your employees and managers i thought I am at Disneyland talking to non-adults. honestly I can run this place better than all of those employees combine together
Orestes S
June 20, 2025
4 out of 5
Great
Gabriel Q
June 11, 2025
5 out of 5
Excellent
Cecilia F
June 11, 2025
5 out of 5
Best buy in Porter Ranch was amazing thank you.Terri and Sam!!!! Both.helped me.when I needed kindness...theeee best customer service! Will keep going back...

About Best Buy Porter Ranch

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