LLURINY M
November 16, 2025
Atención rapidez amabilidad muy buena
Walked in, was asked if I needed help. Said yes, was sent over to the windows area. Waited for 10 minutes, then a sup arrived to tell me it would be 5 more minutes, waited 15 minutes an no one arrived. Within minutes I searched for what I wanted and purchased from Amazon. Wonder why stores like BestBuy are going out of business? I saw over 4 clerks pass by, none made eye contact nor did they seemed interested in making a sale.
Response from Best Buy
November 13, 2025
Hello Roger,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us and getting assistance. We would love to document your experience and help any way we can. To continue, please contact us on Facebook (https://bby.me/l7vd5o), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Be sure to mention this is regarding your Google Review 68814.
Kindest Regards.
I was trying very hard to find Pokémon cards for my daughter’s birthday — her only wish was to open some packs! I stopped by our local Best Buy and asked the staff at the front if they had any. They directed me to customer service, where I met Damien P.
Damien was extremely helpful and kind. He checked for me and confirmed they had some available. I was able to pick up 8 sleeved booster packs and 1 Pokémon tin — I was so happy! He even reassured me that the packs hadn’t been searched, which gave me a lot of peace of mind.
Thank you, Damien, for your great service and for helping make my daughter’s birthday wish come true!