Best Buy Porter Ranch

Went to return the damage television and return was easy and quick.

Great experience once I finally got to the Porter Ranch Best Buy.

Ilara was a great help with the assistance and services I needed. :)

I had one of the worst customer service experiences at this Best Buy location. I was specifically told to come in on Wednesday at 2:00 PM for an installation. Based on that appointment, I purchased all the required equipment, left work early, and drove for about an hour from Pico to get there on time. When I arrived, the employee who originally arranged the appointment and the sale suddenly refused to speak with me. Another employee then told me that the installation was not scheduled for that day and that I would have to come back the following week. I showed them that the appointment had been confirmed for Wednesday, but instead of taking responsibility, they claimed the date had been changed. Nobody informed me about any change. There was no manager available, nobody was willing to help, and nobody cared that I had missed work and driven such a long distance because of their mistake. This was completely unprofessional and disrespectful. I do not recommend using this location for installations. Anyone considering doing business with them should be aware that once they take your money, it may be extremely difficult to get assistance or accountability when something goes wrong.