Frequently Asked Questions About Best Buy Emeryville
How do I check product availability at the Emeryville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Emeryville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Emeryville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Emeryville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(4536 reviews)
Ed G
October 07, 2025
4 out of 5
It’s your basic Best Buy. Knowledgeable people on hand to answer questions.
Omar G
October 07, 2025
4 out of 5
Great price
William F
October 07, 2025
1 out of 5
The geek squad totally screwed up my dishwashet order. Not only was it scheduled for the wrong day, but when it came it wasn't with installation. I expressly asked for installation at the cost of $179. And had to take two days off for a zero sum appointment. My advice is go use a local vender. These big box stores are terrible.
Response from Best Buy
October 07, 2025
Hi, William,
Thanks for sharing your review. We hope to provide seamless delivery and installation, and we would like to follow up with you about your order to see what went wrong.
Please private message us on Facebook (https://bby.me/ejtohm), Twitter/X (https://bby.me/qi5g0f), or Instagram (https://bby.me/xz6rrn). Please mention "Google review 52865." Thank you!
Shea T
October 02, 2025
4 out of 5
Not bad, somewhat hard to get customer service but clean and organized.