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Best Buy Emeryville

3700 Mandela Pkwy
Oakland, CA 94608
(510) 420-0323
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Frequently Asked Questions About Best Buy Emeryville

How do I check product availability at the Emeryville Best Buy?
How do I check my order status?
My local Emeryville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Emeryville stores’ holiday hours?

Recent Reviews

4.0
(4292 reviews)
Jingfeng W
September 01, 2024
3 out of 5
Customer service is terrible
Response from Best Buy
September 02, 2024
Hello, Jingfeng, Thank you for sharing your feedback regarding your experience during your visit to one of our stores. We try to pride ourselves in ensuring we provide great customer service, and I would be reaching out to someone as well if it were happening to me. I’d like to get this reviewed further for you. First, we will need more details from you. Please write us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), Twitter (https://twitter.com/BestBuySupport) or Facebook (https://www. facebook.com/bestbuy) with the full details of your situation, your full name, phone number, and e-mail. Also add Google Review 64148731. We look forward to hearing from you. Sincerely, ^Deysha
Colin B
August 31, 2024
1 out of 5
Call center promises services the store can't actually provide
Response from Best Buy
September 01, 2024
Hi Colin Thanks for leaving your feedback here. We appreciate you taking the time to bring your concerns to our attention. We would love to address any questions or concerns you may have. Please reach out to our team by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64145033 as reference. We look forward to hearing from you. Twitter(X): https://twitter.com/bestbuy Facebook: https://www.facebook.com/bestbuy Instagram: http://instagram.com/bestbuy Best, ^Kadian
David R
August 31, 2024
1 out of 5
Do you trust a store where no one can be bothered to answer the phone? I don't. Update: they responded with a lot of detailed information. However, they could easily remedy the situation by simply putting an outgoing message on the store phone explaining how to contact customer service. Pretty simple to do. Let’s see if they actually bother to do it.
Response from Best Buy
August 31, 2024
Hi, David, Thank you for your review. We understand how important it is to be able to get through to someone when you have questions. While we currently do not accept calls in inside our retail locations, we have a variety of support options available, such as calling into (888) BEST-BUY, which is (888)237-8289, chatting online on BestBuy.com, or reaching out to us through our social media. We are always evaluating what is best for our customers, so we would like to follow up and gather your insight. Please reach out to us through a private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64144157" in your message. Thanks! All the best, ^April
Alexandria C
August 20, 2024
5 out of 5
Always love best buy! I got all my electronics here. And staff is always nice here. ✨️

About Best Buy Emeryville

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