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Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Emeryville
How do I check product availability at the Emeryville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Emeryville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Emeryville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Emeryville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(4675 reviews)
Jose G
August 06, 2026
2 out of 5
I went in to look around and noticed that they had some sports cards and other types of cards in front of the store when I asked cashier if I could check what they had she said it was fine so I grabbed the only box of Topps chrome baseball mega box they had and when I was purchasing I wasn't allowed to purchase because it wasn't in the system apparently. I don't understand, you would think once store receives merchandise it should be available the same day was received to buy but they apparently have release dates which makes no sense at all because Topps released those sets over one month ago and I just find that as restricting me from buying not like I was not going to pay. Best buy needs to lift that joke of a policy and let the customer shop especially the customers who are paying like I was. I give best buy a big thumbs down for the horrible experience. Should have never happened. The cashier was nice tho and did apologize so cashier gets a thumbs up because she was just doing her job.
Response from Best Buy
August 06, 2026
Hello, Jose,
Thank you for taking time out of your day to share your feedback. Being denied the opportunity to purchase items on display can be frustrating, so we can understand your concern. We'd be happy to look into this for you and document your experience. Please connect with us through social media. You can find us on Facebook (https://bby.me/dKt3bJ), Twitter/X (https://bby.me/MjtSiI), or Instagram (https://bby.me/qdUE7M). Please reference Google Review, #199130.
Diego B
August 05, 2026
5 out of 5
Good customer service.
Bruce F
August 05, 2026
3 out of 5
went for a cable... it wasn't with other cables of the type
mars
July 28, 2026
1 out of 5
I understand why no one goes to stores anymore. Whenever I go to this Best Buy there’s no one there to help answer questions and unlock things.
Response from Best Buy
July 28, 2026
Hello,
We appreciate you taking the time to share your feedback. Trying to get answers to your questions or assistance should be easy as Best Buy, so we can understand your frustration. We'd be happy to document your experience and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/3edIh7), Twitter/X (https://bby.me/7tk1v9), or Instagram (https://bby.me/lfUumR). Please reference Google Review, #194611.