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Frequently Asked Questions About Best Buy Emeryville

How do I check product availability at the Emeryville Best Buy?
How do I check my order status?
My local Emeryville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Emeryville stores’ holiday hours?

Recent Reviews

4.0
(4481 reviews)
Ken K
July 17, 2025
5 out of 5
I purchased a damaged printer, and these guys treated me with respect and no hassle exchange, good outfit
Alex J
July 16, 2025
1 out of 5
Bought a new camera. The box never came with any kind of taping or seal around it. Never used it because I found a different camera I preferred. When I returned it, they insisted I used it even though I did not. Made bogus claims about how they clean their items and mine had dust on it. Realizing that Best Buy definitely sold me an open box camera at a new price. They made pay a restocking fee of $600. I will never shop here again.
Response from Best Buy
July 16, 2025
Hello, Thanks for sharing your feedback with us. It is important to know you have the best camera for your needs, so I can appreciate wanting to return the one you'd purchased after finding a different one that was better for you. I understand being charged the restocking fee though when you were returning the camera in the condition that you got it in, wouldn't have been welcome. I'd like to have this reviewed further with you. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/sw9tn1), Twitter/X (https://bby.me/kdr1no), or Instagram (https://bby.me/f2guom), with your full name, phone number, email address, and either online order number or Customer Service PIN from the store receipt. Please also mention your "Google review #16527" in your message. Sincerely, ^ Melissa
Kimiya W
July 10, 2025
5 out of 5
While we weren't able to get what we went for, the staff was incredibly helpful and the store was clean.
Hayley S
July 07, 2025
5 out of 5
Dustin helped get us set up with a new phone. Amazing customer service!

About Best Buy Emeryville

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