Best Buy Emeryville

Asked Brian for help, he sent me to a section of the store where an associate would help me, waited 5-10 minutes and the "specialist" never showed up to his desk. He went into hiding. I dont ask for much, I was actually going to purchase product if I was shown where it was. Its not hard to give proper customer service.

TLDR - Was sold a broken TV and was denied return multiple times before they finally took it back. I bought a 1200$ OLED TV. On opening the box I realized that the screen was cracked right in the middle, as if there was pressure applied on the middle of it. I took the TV to the store for returning it after 10 days of the purchase date. They said they couldn't take it back. I was extremely shocked by this. I explained it to them how the crack could only occur if there was pressure on the box. I showed them how there is no damage on the bezel, which meant it wasn't dropped. I also told them that a best buy associate loaded it in my car. They didn't listen at all and were pretty much a broken record player at this point where they were saying, "Sorry I can't take this". They never could give me a proper reason but they did say, "Usually when people have a broken or a faulty thing, they don't wait this long, they come in the next day and best buy only accepts when the item is returned like this within a day or 2". I found this odd as I felt they were trying to say that I broke it later and then tried to return it. I explained it to them that I have Best Buy Credit card which means I can return items within 90 days and I was well within that limit. But they reiterated the same thing about how broken items are only taken within a day or 2. I politely asked them to show me the policy where that is written. The associate then confidently pulled up a brochure and said they will show where that is given but after a few minutes they realized how that is not a policy at all and the only policy is that normal customers get 30 days while Best buy credit card purchases get 90 days. I was told to come back again before 5 PM on a workday to talk to the manager. I had to comply even though I live an hour away from this place and also have work till 5. I started a dispute on my credit card and also initiated a case at Better business bureau. 3 days later, I went back to the store and at that time they made me wait for a while and then finally they said they will take it back but they also said how this is unusual and how I should come back as soon as possible when something is broken. I found the comment very odd and unsettling as this pretty much means they are making up rules and policies as they go and they are only going to comply when I tried to take an action. I have went ahead and canceled my Best Buy credit card. The only reason why I bought from Best buy is because I liked a brick and mortar store but I will only be buying from Micro Center and Amazon now.

Excelente lugar encontré lo que buscaba muy rápido y fácil, excelente servicio de la.persona que me atendio.

I came in on Black Friday and I was looking for a new PC. A very helpful and kind sales representative named Gus assisted me. He was so engaging and asked all the right questions to help me make my decision! Thanks Gus!!!