Frequently Asked Questions About Best Buy Emeryville
How do I check product availability at the Emeryville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Emeryville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Emeryville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Emeryville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(4695 reviews)
Austin D
October 02, 2026
1 out of 5
This photo was taken at 12:09 A.M. on 10/2/26 the day if the Pokemon 30th Anniversary drop and not a single person is sitting in their chair. Does your store have any plan on enforcing your ghost chair policy? And if I decide to fall in line, am I welcome to bypass all these empty chairs?
Response from Best Buy
October 02, 2026
Hello!
Thank you for taking the time to provide us with your feedback. We understand wanting a clear and consistent experience when planning for a special release event. Our team is happy to address this for you. Please send us a message via social media on any of the following platforms:
Facebook (https://bby.me/yCpU3G)
Twitter/X (https://bby.me/7ic0Cv)
Instagram (https://bby.me/zGpFDF)
Please mention your “Google Review #229257” when sending us the details on social media.
Mukesh S
September 27, 2026
5 out of 5
Mukesh & Rakesh Habeli
Bonnie L
September 18, 2026
5 out of 5
manager is locked in during pokemon drops
Gabi
September 14, 2026
1 out of 5
DO NOT BUY FROM BEST BUY! THE DELIVERY GUY LEFT TV ON THE STREET OF OUR APARTMENT AND IT ONLY NOTIFIED US 10 MINUTES LATER BY E-MAIL AND THEN IT WAS STOLEN.
We have been trying to get a refund or a new tv but they simply don’t want to help us with this matter. They say it was delivered on the right address since we specifically said the number of our apartment. The delivery didn’t call or text, he just got lazy to go upstairs and decided to leave there in a public space. So disrespectful and frustrating.