Best Buy Emeryville

Failed delivery, never actually got home but they decline any responsibility… thief attitude. They’ll reply here pretending to offer “help”, but over a month they have actually done nothing.

I bought a TV and used my "My Best Buy Total" membership plan, which includes a 60 day price match guarantee. The sales rep acknowledged my membership when he rung me up but put it in the system wrong so when I tried to get a price match 16 days later (after the standard 14 days without a membership), I was told that although they made a mistake they couldn't do anything about it. Never purchasing from Best Buy again.

I had a good overall experience at Best Buy in Emeryville and would give them 4 stars. The store had a solid selection of electronics and accessories, and I was able to find what I was looking for without too much trouble. The employees I interacted with were friendly and helpful, and when I had questions they took the time to point me in the right direction. I appreciated that they were knowledgeable without being overly pushy about additional products or services. The only reason I’m not giving 5 stars is that the store was fairly busy and it took a little longer than expected to get assistance and complete the purchase. Nothing major, but the experience could have been a little more efficient. Overall, I was happy with my visit and would definitely shop at the Emeryville Best Buy again. Good selection, helpful staff, and a convenient place to handle electronics and technology purchases.

I walked into Best Buy Oakland on a mission, short on time and long on expectations. The greeter at the entrance immediately called for assistance and pointed me toward the camera department. Within moments, Mark arrived. What happened next was a masterclass in retail done right. Mark did not simply walk me to a shelf and point. He assessed what I needed while simultaneously walking me through tripod types and brands, weaving product knowledge into a real conversation. By the time he finished, my buying decision was already made. Sales ability like Mark’s, paired with genuine subject matter expertise, is exceptionally rare in retail today. Best Buy Oakland should know they have a standout on their floor.