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Frequently Asked Questions About Best Buy Emeryville

How do I check product availability at the Emeryville Best Buy?
How do I check my order status?
My local Emeryville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Emeryville stores’ holiday hours?

Recent Reviews

4.0
(4668 reviews)
Tiki B
June 26, 2026
1 out of 5
Customer service is terrible the place is full inexperienced young adults that really do not want to be there. They are all engaged in conversation with each others or engaged on their phone. The rudeness you get when making basic requests that your job pays you to do.
Response from Best Buy
June 26, 2026
Hello, Thank you for reaching out. It can be frustrating when you don't receive the assistance you're looking for. If you are stil in need of assistance, or would like to formally document your review, please reach out to us on social media. Please include Google Review 178510 in your message. Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport
Israel F
June 23, 2026
1 out of 5
"Poor customer service. After making our purchase, we were not given a bag or box for our items. We had to leave carrying everything by hand. For a store like Best Buy, I expected better service."
Camila
June 22, 2026
5 out of 5
nice staff, really helpful
Jordan P
June 18, 2026
3 out of 5
Not super helpful. Could be on par with other big box stores.
Response from Best Buy
June 18, 2026
Hello. Thank you for your feedback. If you need any assistance, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. Thank you.

About Best Buy Emeryville

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