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Best Buy Emeryville
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Emeryville
How do I check product availability at the Emeryville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Emeryville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Emeryville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Emeryville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(4433 reviews)
Ross M
May 04, 2025
5 out of 5
I’m surprised to be writing this about Best Buy, but I just had a really standup interaction. Bought a used Sonos product from them and when I arrived it wasn’t a Sonos in the box. Instead of sending me home with a refund and apology, they supplied me with a new version of the item. Kinda blown away by that. I think I will be shopping here more because of it.
Jane B
April 23, 2025
1 out of 5
Worst customer service ever keep letting people who fist language isn’t English so they can’t help me or I’m getting an ai
J. B
April 13, 2025
3 out of 5
Helpful staff.Blame the Trump tariffs or Joe Biden's stuttering; there weren't a lot of choices.
Mercedes
April 08, 2025
2 out of 5
I would give Reina 0 stars if I could. She is the definition of a female dog. She does not care about the customer at all and has no people skills. She does this fake like sarcastic “I’m sorry” when she’s telling you she won’t help you with an issue. You can tell the girl ain’t from out here and isn’t accustomed to Bay Area folk because she is just so rude and snobby. You can tell she thinks she’s better than everyone else.
I gave it 2 stars because everyone else was cool. Everyone else helped me and was very kind and down to earth.
As long as Reina is manager I’m not coming back to this Best Buy !
Response from Best Buy
April 08, 2025
Hello, Mercedes,
Thank you for sharing your feedback regarding your experience during your visit to one of our stores. We try to pride ourselves in ensuring we provide great customer service, and I would be reaching out to someone as well if it were happening to me. I’d like to get this reviewed further for you.
First, we will need more details from you. Please write us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), X/Twitter (https://x.com/BestBuy) or Facebook (https://www.facebook.com/bestbuy) with the full details of your situation, your full name, phone number, e-mail, and the store location you visited. Also add Google Review 65022792. We look forward to hearing from you.
Sincerely,
^Deysha