Best Buy Emeryville

Was almost on the verge of tears because I thought I had messed up a trade-in . Jacob (I believe the manager?) was incredibly kind both in person and over the phone, walked me through what would happen, and gave me reassurance that everything was going to be alright. Such an awesome guy, I cannot express how grateful I am, thank you !!

Worst consumer experience ever. Best Buy techs messed up installation of washing machine so it leaked. Scheduled and canceled at the last minute two service appointments to fix it. Tried calling store manager but she/he “doesn’t talk on the phone”. Drove my wife crazy; repeated phone calls accomplished nothing except scheduling a third appointment for three days later, while several loads of dirty laundry, including wet towels from the leak, mouldered away. Phone people very pleasant, but could do nothing. Higher-ups obviously don’t give a damn about customers.

This happened to me at the parking lot of this location I stopped for just a few minutes to buy a memory card for my camera and when I came back I found my car window broken and everything inside was gone I lost my camera lenses drone laptop microphone and video equipment but the most painful thing was the memory cards because they had moments and memories that I can never get back I was on my way to cover an important event and this situation affected me a lot and caused delay in my work and put me under pressure I know this happened outside the store and I am not blaming anyone I just want to share this as a warning please do not leave anything valuable in your car even for a few minutes because it only takes seconds Alhamdulillah for everything and I hope no one goes through this

Sold an “Excellent” open-box TV that was incomplete, then made the problem mine I purchased an open-box Samsung 77” S95F from Best Buy listed in Excellent condition. After getting it home, I discovered it was missing major components, including the longer One Connect cable, screws for the TV stand, and even screws associated with the rear housing of the TV. That is not what any reasonable customer would consider “Excellent.” This was not a minor missing accessory. The TV was materially incomplete and not as advertised. What made the experience worse is that this was not my first bad experience during the purchase process. At the Pleasant Hill store, on the very same day, one of the sales employees was rude from the start. My 12-year-old son asked me a question about the TV, and the employee abruptly butted in, assumed what he meant, and rudely shut him down. I had to step in and firmly explain what my son was actually asking because the employee had already decided he knew better. During that same visit, the employee also spoke over me several times. That kind of behavior is disrespectful and completely unnecessary. Frankly, they were lucky I even chose to buy a TV from Best Buy after that interaction. Then the open-box TV itself turned out to be incomplete, which made the whole thing feel like two stores in a row failed the customer. This is a very large TV, well over 75 pounds, and I had already paid for Uber XL transportation to get it home. I contacted Best Buy expecting a practical solution for a problem caused by their own quality control and open-box inspection process. Instead, I was told repeatedly to bring it back to the store, return it online, or exchange it if inventory allowed. No real ownership, no meaningful escalation, no pickup solution, and no clear answer on reimbursement for the cost and burden of transporting a 77-inch TV because Best Buy failed to verify what they were selling. The most frustrating part was that support acknowledged that returning a TV this size was unreasonable, but still kept repeating the same canned response. I asked for escalation, asked for management, and asked for a real solution. In the end, the conversation went nowhere and the issue was still not resolved. When Best Buy sells an open-box item in “Excellent” condition, the customer should be able to trust that it has actually been checked and is complete. That did not happen here. This was a failure in QA, a failure in listing accuracy, and a failure in customer service at multiple points in the process. I’m leaving this review because this situation should have been handled far better, and because I’d still like someone in management to step in, take ownership, and make this right.