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Best Buy Emeryville
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Emeryville
How do I check product availability at the Emeryville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Emeryville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Emeryville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Emeryville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(4404 reviews)
jene M
February 19, 2025
1 out of 5
The worst buying experience ever at this point I bought a tv yesterday turned it on today didn’t work but that’s not the worst issue is the customer service when calling the store and corporate is highly unprofessional, no empathy never buy anything from this store
Response from Best Buy
February 19, 2025
Hello,
Thanks for sharing your feedback with us. I understand getting your new TV and finding out that it didn't work, isn't a welcome experience. I'd be happy to have this reviewed with you to see how we can assist.
Please send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and either the online order number or Customer Service Pin Number from the purchase receipt. If you can also refer to your "Google review 64831584" in your message, it'd be appreciated.
Sincerely,
^Melissa
Y H
February 18, 2025
1 out of 5
They have like 3 employees on the floor and only one of them has the key, takes about 45 minutes to pick up an item if it's in any case
Response from Best Buy
February 19, 2025
Hello, Y Hh,
We are saddened to hear of the long wait times and the service you received at your local Best Buy. Please reach out to us with a private message that includes your name, phone number, and email address so that we can work toward creating better customer service experiences going forward. Be sure to mention Google Review 64828182 in your message using one of the links I've listed below.
Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy)
Sincerely,
^Tina
Sean C
February 14, 2025
3 out of 5
Dur dur deeeer printer error...
Response from Best Buy
February 15, 2025
Hello, Sean,
Thanks for taking the time to leave a review on Google. I can understand wanting support on a printer that isn't working properly. If you require additional assistance, please reach out to us via social media with your name, phone number, and email.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #64815365” when reaching out on social media.
Richard C
February 13, 2025
5 out of 5
Ii was treated properly and with respect, oh and even got a great discount.