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Services Offered
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Frequently Asked Questions About Best Buy Emeryville
How do I check product availability at the Emeryville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Emeryville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Emeryville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Emeryville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(4704 reviews)
Wompin W
October 25, 2026
4 out of 5
decent selection of items. staff is mostly helpful.
it can be a pain to find someone to help you. front desk staff were gossiping like crazy and took forever to service me. I was the only other person in line besides the person they were chatting with.
Yusuf A
October 23, 2026
1 out of 5
I'm calling to speak with someone at the store, and I was redirected to an AI agent and then an offshore agent. I was told there is no way to speak to someone at the store. Deflecting customers from reaching local people at your local store is the wrong approach.
Response from Best Buy
October 23, 2026
Hello, there!
Thank you for taking the time to provide your feedback. We understand the importance of receiving assistance when you need it. Our team is happy to address this for you. Please send us a message via social media. Our team can be reached on any of the following platforms:
Facebook (https://bby.me/pkCm89)
Twitter/X (https://bby.me/WSZ02K)
Instagram (https://bby.me/urtRu7)
Please mention your “Google Review #242419” when sending us the details on social media.
Henok
October 22, 2026
1 out of 5
I came to pick up an order at this location and rang the doorbell. Someone came out and told me he would be back, but he never asked for my order number. I waited for more than 15 minutes after ringing the doorbell. When the manager, Reina, came out, she started yelling at me and said I hadn’t rung the doorbell for long enough.
I asked to speak with the manager, and she told me that she was the manager herself. I have never had such a bad experience with a manager before. Reina was extremely rude, aggressive, and unprofessional. Customers should be treated with respect, and this experience was completely unacceptable.
Peter R
October 21, 2026
5 out of 5
Efficient, friendly, amd professional service.