Best Buy Emeryville

I purchased a phone from Best Buy and at the same time, during the same transaction, I also purchased a one-year Best Buy subscription. Before completing the purchase, I clearly asked for a warranty for the phone, and the store representatives specifically assured me that the subscription included warranty coverage for my device. Based on this assurance, I agreed to purchase the annual subscription. To be absolutely clear, the phone and the Best Buy subscription were purchased on the same day, at the same time, and during the same visit. The only reason I agreed to the subscription was for warranty coverage on my phone. When I later experienced an issue with the phone, I was informed that the warranty does not apply to my device because the phone was supposedly purchased before the subscription. This explanation is completely unacceptable and incorrect, as both purchases were made simultaneously and the subscription was sold to me specifically for this purpose. I then attempted to resolve this issue by calling Best Buy customer service 5 to 6 times. Each time, the representatives kept saying they were “checking” the issue, but I received no clear answer and no resolution. Eventually, I was told that the subscription does not include coverage and that nothing can be done. No one could clearly explain who is responsible or who can fix this issue. Every person I spoke to simply said, “We can’t do anything.” This situation is extremely frustrating. I paid for a subscription solely for warranty coverage, yet I am being denied the service I was promised. I should not lose my money due to internal confusion, miscommunication, or incorrect information provided by Best Buy employees. I am very unhappy with this experience and expect an immediate resolution—either by honoring the warranty coverage for my phone or issuing a full refund for the subscription.

Don’t shop at this location and if you do, make sure you avoid Kailey. She has horrible customer service and is super unfriendly to the guests that shop there

No service total crap.

Cool place