Best Buy Oceanside

Product was great but the employee was quite strange, he couldn't take his eyes off of his phone, he barely helped us find what we were looking for.

Audio cable purchase. Great service.

My 99-year-old aunt in Oceanside CA needed to purchase a TV and did so at the local Best Buy. The TV came with set/up & installation. Be advised that "set-up and installation" involved unboxing, putting on the legs and then plugging in the cable box. For most of us, that would have been sufficient. But consider a 99-year-old woman trying to make it all show a picture via her cable box! Best Buy delivery guy said, he did all he does. THANKS! Now I'm paying nearly $180 more to get someone else to go there next week to do what the delivery guy could have likely done in just a few minutes.....This is IRRITATING to say the least. Not my first bad experience with Best Buy but I can assure you, it is my last since I won't be shopping there ever again. 1m Reply

Absolutely horrific customer service! We bought an Open box refrigerator only to have it completely destroyed during shipping. Apparently, although we live 4 miles from the store they sent it to Ontario, then Phoenix and finally to Poway before delivery. “ customer service “ was absolutely awful, the people at the call center are obviously not interested in either customers or service. Went to the San Marcos store where I was helped by the staff who gave me the same deal on their floor model which was actually listed higher. What are the chances they screw this up twice in a row right? Well, with the delivery window of 8:30-11:30 get an email, not a call, an email saying the delivery was canceled and a refund was being issued. The email gave a number to call “customer service” for any question. After being on hold and being disconnected twice finally called the warehouse in Poway to find out the unit had once again been damaged during shipping. Went back to the store t see what they could do to help us. Long story short nothing. They didn’t want to give us any break at all on a new unit because they were already on “special” they certainly weren’t going to go out of their way to get it delivered any quicker. They did say once we purchased the new one they “may” be able to get us a credit for our inconvenience. Two days of taking everything out of our current refrigerator and putting it into coolers, two days of making arrangements to be available for delivery only to have them completely drop the ball and they just don’t care. Stay away from Best Buy! They don’t care about or deserve you as a customer!