Absolutely great experience at Best Buy. The staff were knowledgeable helpful and patient which made finding what I needed quick and stress free. The store was clean well organized and easy to navigate. I appreciated how the team took time to answer questions and offer honest recommendations. Checkout was smooth and efficient. I will definitely continue coming here for electronics and tech needs. Highly recommend this location.
Scarlette P
January 14, 2026
I came to pick-up a roadie order on 1/14 at around 2:35pm and ended up having a confrontation with two of the male employees working in the back door area. I am a female, and they got angry at me because I rang the doorbell too many times… one of them was very rude to me and when I responded to defend myself, another male employee begin yelling at me from the back as well. These are Best Buy employees acting this way and they would have never acted that way if a manager etc would have been present. I cannot believe that they would act that way. Especially as men against one woman. I will be complaining to the store manager as well as corporate about this incident at this store. They need to know how these insane men are acting at their store.
Order online,ready for pickup in short time and no line for pickup
I made an in-store purchase at the Oceanside California Best buy for 1,844.17 and I was told that they didn’t have it on site that they would charge me for it and mail it to me. Upon arrival of the IMAC I decided that I no longer needed it and that I would stay with a widow’s computer. I did not even open the IMAC and I returned it to the store so Best Buy told me that I would have to ship it back to their warehouse so I did Best Buy received it back on the 24th of December at 1158am and signed by H Gonzalez and till this day Best Refuse to refund me my $1,844.17. I have contacted Best Buy Customer service and all they have done is give me the runarounds STAY AWAY FROM THAT OCEANSIDE BEST BUY, I now file a dispute with my Credit Card company and provided them with all the evidence that I returned the item and if that doesn’t resolve it than I have to file a lawsuit
Response from Best Buy
January 14, 2026
Hi Pierre,
Thanks for sharing your experience with us. We're concerned to hear that you still haven't received a refund for the iMac that you returned, which we can understand would be frustrating. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/a4rjl8), Twitter/X (https://bby.me/6i00fw), or Instagram (https://bby.me/3kqt0v) and mention your "Google review #104489," we'll be happy to look into this with you.