Best Buy Oceanside

UPDATED REVIEW: After reaching out as suggested via comment on my initial review, I went back to the location and was assisted by Travis (not the gentlemen who was mentioned in original review). Before even finishing my explanation, Travis apologized and sympathized that this return should not have been hard to process at all. Return was processed. We visit this location a lot and although we have rarely done returns before this, when we shop Travis has always been super kind and helpful with product information and now that we know his name I wanted to add that in this review in hopes leadership acknowledges him and gives him the praise he deserves! ——————————- Visited this location to return an item today. The guy who assisted me was inspecting the item and had opened it in that process. Then he asked why I didn’t need it, and I stated I bought something better suited for me and that it wasn’t the quality I expected (was a card binder). Afterwards proceeded to tell me he can’t return it cause I had opened it. Mind you, if that was from the jump, I wouldn’t mind that answer. However before knowing anything he himself opened the product? (It’s in a plastic resealable wrap). Very contradictory to say you can’t take opened product back but then also open it right under the cameras at checkout yourself while inspecting it.

Ana and Dany helped me for over an hour with the situation that I had been struggling with for the past day and a half, they showed me great customer service and solved my situation.

Was quick in out trip I asked for something the guy walked me all the way to where the item located I picked it up go charge it and leave. Good job best buy exelant coustmer services

I would give 0 stars for my experience. I recently bought a battery charger here as it was recommended by one of the employees. I went home right away and it did not charge anything. I went to return it a week later, brought the receipt, everything in the box and the card I payed with. They told me they could not return my money as the box was open. How can I test a product without opening the box?? If this is the case I should have been informed when buying this, which I was not. Now I am stuck with a nonfunctional charger. The employee told me to sell it, how would I possibly sell a charger which doesn’t work?