Best Buy Oceanside

So I came to the store September 15 around 12 noon needed a high-end headset for my computer was willing to spend three to $400 I asked an Asian looking gentleman if he could help me after he pointed me to the wrong aisle and I deeply searched. I came back and asked him if he could physically show me. He was doing absolutely nothing and said I’m already with a customer with an attitude, I will never come to the store again found a better one at Staples. I called the number and asked for a manager unfortunately, it’s all recordings. Couldn’t even get a real person on the phone.

This best buy is really great. My husband and I are both into gaming and the employees here are really knowledgeable when it comes to the best equipment. 10/10 would definitely recommend for all your techy needs.

Great service.

Extremely disappointing experience with the AT&T representatives inside Best Buy. My husband and I came in to purchase headphones and initially asked an AT&T representative for assistance. His response was simply, “That’s not my department,” with no attempt to direct us to someone who could help. Later, when I asked another AT&T representative a question about my AT&T bill, he directed me to go online, “We only deal with sales here,” turned around, and walked away. That is not customer service. What was even more unacceptable was the comment the first representative made to my husband about women “taking over the finances” after my husband explained that I manage the details of our account. That comment was unnecessary, unprofessional, and completely inappropriate. Thankfully, the Best Buy employee who eventually helped us with our headphones was outstanding—polite, patient, and genuinely helpful. Best Buy may use a third-party AT&T company, but if these representatives are working inside the store, Best Buy should expect them to treat customers with basic courtesy and professionalism. This experience should be addressed with both the AT&T representatives and the company managing them.