The geek squad serves was more than bad, we went to change the phone screen and the big guy literally made us pay and we wasted 2 hours for nothing and he didn’t even mention that the screens aren’t available right now regardless he had 2 hours to say something. Bad service you already lost a customer
Response from Best Buy
July 28, 2026
Hello Jae,
We can see why you’d be frustrated if you spent 2 hours trying to get a repair completed. We'd like to look into this and see if we can help in any way. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #194311 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/MYqAmC)
• Twitter/X (https://bby.me/6c4KgJ)
• Instagram (https://bby.me/fnPze6)
The geek squad here is unprofessional and super slow. I had an appointment scheduled, and had to wait a long time to even be served. If you can’t honor the times, don’t false advertise: “skip the line and we will get you right away on your scheduled time”
Response from Best Buy
July 26, 2026
Hello,
Thank you for the review. We understand your concern with your recent experience with the Geek Squad.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review
193684
Went to Staples for printer & ink, then found a better one at Best Buy for $100 less!
They have a huge variety of products here. Oncee I found an employee to help me, he knew right where to find what I was looking for.