Best Buy Oceanside

Extremely disappointing experience with the AT&T representatives inside Best Buy. My husband and I came in to purchase headphones and initially asked an AT&T representative for assistance. His response was simply, “That’s not my department,” with no attempt to direct us to someone who could help. Later, when I asked another AT&T representative a question about my AT&T bill, he directed me to go online, “We only deal with sales here,” turned around, and walked away. That is not customer service. What was even more unacceptable was the comment the first representative made to my husband about women “taking over the finances” after my husband explained that I manage the details of our account. That comment was unnecessary, unprofessional, and completely inappropriate. Thankfully, the Best Buy employee who eventually helped us with our headphones was outstanding—polite, patient, and genuinely helpful. Best Buy may use a third-party AT&T company, but if these representatives are working inside the store, Best Buy should expect them to treat customers with basic courtesy and professionalism. This experience should be addressed with both the AT&T representatives and the company managing them.

I had problems with my cellular data, not working at times. The worker who was familiar with going to foreign countries knew what to change in the phone settings and since then I have not had a problem. Excellent.

Always helpful and knowledgeable staff, love they have a credit card!

Absolutely LOVE my meta glasses that were purchased here!😎