Pacific Sales Kitchen & Home Ontario

I recently purchased a new stove from this store and I couldn’t be happier with my experience! Warren was incredibly knowledgeable and helped me find the perfect model for my needs. They answered all my questions with patience and expertise, ensuring I felt confident in my choice. Overall, I highly recommend this store for anyone in need of quality appliances and top-notch customer service. I will definitely be returning for future purchases!

The staff was extremely polite and professional. They weren't overbearing and allowed me to look around but at they same time they helped me narrow down my search. Johnny was the sales rep that was helping me and he gave me some options in order to accomplish what I was trying to do. Definitely recommend to anyone looking for appliances. As an added benefit, you can use your Best Buy card there!

I am posting for a customer & friend!!! February 20,2025 Customer Service Department Pacific Sales & Best Buy Dear Customer Service Team: Subject: Formal Complaint Regarding Unacceptable Customer Service I am writing to express my profound disappointment with the customer service I have experienced following my order of a refrigerator from Pacific Sales, customer service and delivery by Best Buy. The purchase was made in mid-July, with the full payment completed promptly, and I was assured that delivery would be within two weeks. Unfortunately, the entire experience has been fraught with consistent delays, misinformation, and incredibly poor service.Initially, I received a call two weeks post-purchase notifying me that the refrigerator was damaged. Since then, I have been caught in a frustrating cycle of being told the product was unavailable, requiring me to repeatedly chase updates every week. Finally, in mid-December, a two-man crew arrived but claimed they needed four people to complete the installation. After rescheduling for January 4, 2025, the four-man team then stated that a valve in front of the installation area had to be replaced, which I managed by hiring a contractor, despite his assurance that the valve was fully operational.The subsequent visit necessitated paying for cabinet trimming because the team claimed the refrigerator would not fit, though the contractor confirmed the fit was adequate all along. This pattern continued with claims of a back valve replacement required, again, leading me to unnecessarily engage and pay a plumber. Most alarmingly, after finally receiving what should have been a problem-free installation, the product unveiled scratches on one of the doors. Communication concerning the repair of this lasted over a 30 minute wait on the phone, only to be disconnected. After another attempt, contact was made, yet effective resolution remains unmet. As of February 21, 2025, seven months have passed without a functioning refrigerator. This issue caused significant disruption, compounded stress, and unplanned financial burdens. It is my firm expectation that I receive not only a fully operational new refrigerator promptly but also compensation for the multiplied inconvenience and financial impositions. I trust you will appreciate the severity of the matter, and look forward to an expeditious resolution. This experience highlights an urgent need for improvements in your service procedures. Rest assured, I will ensure that others are aware of the severity of the degraded service I encountered.I look forward to your prompt action. Sincerely, Sue Wolfe Cherry Valley, CA

Bought 2 Toto toilets, Jackie in the Plumbing Dept was very knowledgeable explaining the difference between the models i purchased also gave me the best price, I checked before I bought..lol