Best Buy Orange

Plenty of parking, service is better at this location than others I've visited. Geek squad fixed my father's PC within a day. Bought items online and they were ready within an hour. Highly recommend this location.

I had a very upsetting experience with David in the Geek Squad dept. I called in and asked him if he had a couple minutes to answer some specific questions regarding a new laptop I was planning on purchasing. David cut me off mid-sentence to tell me that he was in Geek Squad (as if he wasn't able to help from Geek Squad) and that he was busy, so I would have to make an appointment and come down to the store. I tried to explain to him I was unable to make it to the store, and that I just had a very brief question regarding the processor. I never got a chance to finish my sentence, as he promptly cut me off mid-sentence telling me "I gave you your options." He then disconnected the call. I called back a few times, hoping to speak to the store manager, David answered the phone once, heard it was me and hung up on me. I called back again, and he would just pick up the phone and hang it right back up. I called a couple hours later, hoping to get someone else, he answered and I tried, again, to explain to him that I would like the store manager's information, he again interrupted me with "I gave you your options, make an appointment or come to the store." He would not allow me to explain my position, yelling over me, interrupting me and then ultimately hanging up on me again. I was able to contact somebody at the Tustin location, and was assisted in less than 2 minutes. David's behavior is unprofessional, unacceptable, and thoroughly disappointing to someone who spends thousands of dollars at Best Buy every year. There's absolutely no reason for him to have treated me like that. He appears to be very aggressive, impatient, and entirely unprofessional. I'm hoping the management will see this message and coach David on how to be a professional in a competitive industry. With all of your brick and mortar stores closing, I'm sure the shareholders would not be happy to learn that David is turning people away, people who have the desire to spend money at your location. I will be taking my business to the Tustin or Yorba Linda location from now on.

I was looking for a cell phone charger cable, lot of employees and not as many customers and nobody approached to help me or guide me to what I was looking for, plus a very poor selection available

Great employees and very good selection