Best Buy Orange

Inexperienced Geeks. Unfriendly and rude.

Love this place!

Extremely disappointing experience with this Best Buy/Geek Squad location. I had a Geek Squad appointment scheduled for today and showed up with the confirmation text proving my appointment. When I arrived, I was told there had been a “system glitch” and that I no longer had an appointment. I asked the manager, Yesenia, for help, and instead of trying to resolve the issue, her exact response to me was, “That’s not my problem.” She seemed very lazy. Almost like she hates her life as a Best Buy manager. That was honestly shocking. I understand that technology glitches happen, but telling a customer who took time out of their day and showed up for a confirmed appointment that it’s “not my problem” is completely unacceptable customer service. When I asked if she could simply help me schedule another appointment, I was then told her computer wasn’t loading and she couldn’t provide me with any solution. It’s pretty wild that I can physically be standing inside a Best Buy with proof of my appointment and no one can find a way to help me schedule another one. Unfortunately, this isn’t my first frustrating experience at this location. I’ve repeatedly dealt with slow service, unhelpful employees, and mistakes with orders. Trying to get an issue resolved is especially frustrating because the response from management seems to repeatedly be to “call corporate” rather than actually helping the customer standing in front of them. I’m not upset that there was a system glitch. Things happen. I’m upset by the complete lack of effort to help resolve it and the dismissive attitude from management. Customers should not be spoken to this way, especially when the problem was caused by the store’s own appointment system. I would strongly recommend additional customer-service training for management at this location.

It's best buy. 2 inept employees said they had nothing for me, then I found it. One exceptional employee who helped me a lot and liked my Bobby Hill tattoo. If he gets word, waddap