Best Buy Orange

I bought a TV that came incomplete, missing parts. I went back to the store to fix the issue, and they made me return just to tell me they couldn’t help. I’ve called customer service and spoken with at least five different people, and no one can give me a clear solution. I’m frustrated and disappointed with the service. I didn’t expect this kind of treatment from Best Buy. I just want the complete product I paid for.

Excelente como siempre, poder ver en vivo lo que uno quiere comprar, la atención muy buena, hasta en español.

The manager here sucks and incompetent, and the way he runs the store has been the worst experience I’ve ever had. The locations in Westminster and Costa Mesa are far more pleasant! I bought an expensive $1,400 phone here, only to find that the manufacturer’s seal had been strangely detached from the box. Even worse, they used the pickup info sticker to cover it up. I came back the very next morning to request an exchange, and the manager acted like there was nothing wrong with the phone. As a customer, I expect the product I purchase to be flawless as it should be. Instead of apologizing for the sketchy behavior, they gave me attitude and didn’t even provide a receipt until I asked for it. Terrible work ethic and a complete failure to deliver customer satisfaction.

It felt like expert advice from a bunch of friends. Checkout was seamless, and the curbside pickup team was just as efficient and friendly when I came back for a couple of accessories I ordered online. Everything was fast, well-organized, and super convenient. You can tell this store is well-managed and takes pride in great customer service. If you're in the area and need anything tech-related, skip the guesswork and head to Best Buy Orange. Five stars, easily.