Best Buy Orange

We have had 2 bad incidents at this store hence I feel the need to add my review. First issue-, Danielle confirmed that she could do a refund back to the price that we paid for our e-bike if we applied for the Bestbuy credit card at the same time. It didn’t seem “right” to us because the information she gave us was actually different from another team member at the same store. However, Danielle was so sure and kept saying that she is the manager there and that we just need to come back and ask for her. We even made her write down her name on the receipt so that we have some sort of proof of this conversation. Turned out , what she told us was not true and now she could not do anything about it than just a “sorry”. This was basically a complete lie to get customers buy their stuff and sign up for credit card !!! This should not be how you run your business!! Second issue - Order pickup: we ordered something online, came to the pickup window, the guy took awhile to find our order, made me repeat our order number and phone number and after all that, he gave us a complete wrong order!!! We had to come back the next day to exchange for our correct order!! I don’t understand what the point of asking for my ID and the order # and scanning all of the barcodes so many times and still GAVE ME THE WRONG ITEM with someone else’s name on it !!

Mids

Went to pick up a PC It took a bit longer as they had accidentally got the wrong PC but I'm happy they made sure it was the right one Also the staff were friendly

Bought a new iphone and accessories from this location, this store is well stocked with more inventory and products than other locations. The service is good here if you have the right sales rep. For anything cell phone related ask for Steve. He helped with backup and data transfer post purchase. Very friendly and transparent, highly recommended.