I bought a TV, and while the product itself is great, the service process was frustrating. There was a misunderstanding regarding my order details; I needed someone to come and mount the TV on the wall, but the initial order wasn't set up correctly. I called two or three times, and they claimed I had selected the wrong option—having already paid $120, I was then told I had to pay an additional $30 for the mounting service. I agreed to the extra charge, but I am very unhappy with their professionalism. They failed to be punctual and wasted my time with unnecessary back-and-forth, which is particularly disappointing given that I am a frequent Best Buy customer. The service was terrible.
Good customer service understandable if products don't work
July 5 on Best Buy Oarange personal not too kind we ask to used a restroom no service wow, Best Buy
An absolutely fantastic store that has everything you could possibly want and more! The staff were very helpful and friendly without being intrusive and we ended up spending over an hour in the store. We now live overseas in Dubai so it had been a while since we stepped foot in a Best Buy, and it sure made me wish we had one in our neck of the woods!