Best Buy Orange

Worst best buy I've ever been to. My partner & I went to go buy a t.v. from there, & the staff was already very minimal, which i get, can only be controlled so much. We purchased a t.v. that night but it wouldn't fit in the car we were in, so we made the purchase anyway & proceeded to pick it up the next morning in a different car. When we picked up, the girl at customer service was nice & made the finalization easy. But when we pulled up to get the tv, she said the male employees that are supposed to bring it out didn't want to because they were insisting that the tv wouldn't fit in my car. (Newflash, it sure DID FIT once I put it in myself). Being as unprofessional as that was, we asked to speak to a manager. When she came out (Ysenia), we explained the situation to her & she said well we can't be held liable for putting the tv in the car & risking damage to it. When we said so you're defending them? She said absolutely. Utterly ridiculousness. Those guys she defended didn't even have the courtesy to come out to begin with to asses the car & get a visual of it. They wanted to be stubborn & presumptuous. Disgusted with this location & their lack of professionalism. Never had issues like this at other locations.

Staff go out of their way to ensure excellent customer service. Courteous and professional.

Kim and Sandra suck who hired this team . I had like new great looking AirPod pro that on my receipt it says I can return get here to this store and they talking about it need to look new. They are new please show me where they look beat up

I recently had a frustrating experience at Best Buy when trying to return a defective product. Despite the item not working properly, they still charged a restocking fee—essentially making me pay for something that never functioned as advertised. When I asked an employee, then the manager lYeshinia, to demonstrate how the projector should work, I was told that company policy doesn’t allow them to show customers how a product functions. Even though the projector wouldn’t connect to a video and the box say Bluetooth screen sharing, the manager failed to understand the issue and seemed more focused on enforcing policy that didn’t really apply than actually helping resolve the problem. I don’t mind a restocking fee if the product works, but after spending hours trying to get it to function with no success, only audio and no video. I was told it worked—even though they couldn’t show me. Instead, they claimed I needed adapters but offered no real solution. The logic just didn’t make sense, and when I pressed for help, I was repeatedly told to contact corporate instead. It’s disappointing that Best Buy prioritizes policies over customer satisfaction. If a product doesn’t work, customers shouldn’t have to pay extra just to return it. Definitely reconsidering future purchases here.