Didn’t go into the store. Cat threw up so had to pull into the parking lot. Other than a few hoodlums scumming around it was fine
It’s your typical Best Buy. But they’re a little over whelming with the intensity & amount of their security. & The security guys are too suspect. Seemed to tail me around w/o cause. Throwing all but accusational looks the whole time! I was Definitely offended & felt stereotyped for no good reason.
Response from Best Buy
January 09, 2025
Hello, Jason,
Thanks for reaching out and leaving feedback. I would be concerned as well if security was following me around a store, so I can understand your frustration. We would love to document your experience here on a corporate level and assist any way possible. Please connect with us through social media and work with a "Live Representative". You can find us on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). Please private message or DM us with your full name, email address, and telephone number to complete the documentation process. Please also reference Google Review, 64659282.
Kind regards,
^Aaron
Jayashree P
December 28, 2024
Can find most latest tech gear
Horrible Experience – Will Never Shop Here Again
I recently bought a Hisense 75-inch TV (Model U7) on November 1st from Best Buy. During my visit to two different locations, one in Laguna and another in OC, both representatives offered me the same membership deal for $49.99 and promised I would receive a $50 credit to redeem at Best Buy, making the membership technically free. Fast forward 15 days, and here we are on December 24th, 2024, and no credit has been sent to me. I've called Best Buy five times, filed two cases, and now I’ve had to file a third, as the second case was denied.
The response I received from the 1-800 number was that the promotion expired on October 20th, yet both stores offered me the same deal on November 1st. I am beyond frustrated with Best Buy at this point.
Last year, I purchased a Hisense A7 and was convinced by the salesman to buy insurance for the TV. The salesman assured me that if the screen broke, the insurance would cover it. Well, the TV broke, and when I brought it back, Best Buy told me it wasn’t covered and was just an extended warranty. I was offered only a partial refund for the warranty. The level of professionalism is appalling.
Best Buy, wake up. Times are changing, and so are business models. If you don’t improve your service, your business model will fail—just like Kodak, Blockbuster, RadioShack, Circuit City, and Fry's. You can't keep lying to your customers and expect them to continue supporting your business.
Zero stars for this lack of professionalism and terrible customer service.
Response from Best Buy
December 24, 2024
Hello there, Jose!
Thank you for taking the time to reach out on Google with a review. I can fully understand the desire for clear communication and accurate information. If faced with a similar circumstance, I would also reach out for guidance. We would love to hear any feedback you may have and provide assistance if possible. Please reach out privately on social media with your name, phone number, and email. Please mention Google Review 64604616 in your message. You can find us here:
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
We hope to hear from you!
Kind Regards,
^Ryan