Tod is the GOAT. Bought a printer, Tod gave me some suggestions though, and I exchanged for a different one. Thank you, Tod🫡 He saved me ink🔥
Came to buy a mouse that claimed to be on "sale" that I found on their app when checking out it came to different price and they claimed they couldn't honor the price because it was on their app since it's "market place". So I asked if I paid for it online can I just take this one they said no it has to go through their warehouse first most useless customer service I didn't get the females name who told me since she wouldn't stand still kept doing other things while her coworker asked her last time I'll ever shop at Best Buy I'd rather give my money to Amazon
Bought a faulty certified pre owned phone while my old phone got bricked while i was visiting on vacation. Phone was defective, and they refused to return it, being just outside the embarrassingly minimal 15 day period. They wouldn't touch my return with a
12.192 meter pole because it's out of country (even though we have Best Buy stores in Canada).
Response from Best Buy
January 26, 2026
Hello, Paul,
We can definitely understand the desire to make the most of our Return & Exchange Policy. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please reference Google Review #109261 in your message. You can locate us here:
Facebook (https://bby.me/28lqob)
Twitter/X (https://bby.me/bihndy)
Instagram (https://bby.me/1lcf5m).
Thankyou Evie in electronics your hospitality and customer services was beyond excellent..