Best Buy Orange

Excelente servicio, muy amables y atentos

I strongly discourage anyone from buy appliances from Best Buy. Four years ago I purchased a $4k LG refrigerator, among many other appliances during a kitchen remodel. Less than a year later, the refrigerator’s craft ice maker stopped working. Geek Squad ultimately replaced the ice maker. Since then I’ve experienced this same issue nearly a dozen times. Recently, the Geek Squad agents did not show up for a pre scheduled repair appointment that was made three weeks in advance. I was not given advanced notice of the canceled appointment, and instead was notified the morning of. I’ve asked to return the refrigerator, and I’ve even asked for a replacement or store credit to purchase a new fridge. Best Buy has refused all requests. Their only response has been, “We’re sorry for the inconvenience” and for me to continue scheduling service appointments. According to many of the Geek Squad technicians I’ve spoken with, LG is notorious for making poorly designed ice makers, and Best Buy absolutely refuses to work with its customers. Rather than standing by the products they sell, they push garbage units and shaft their customers. Costco will be my go to store for appliances going forward.

Tod is the GOAT. Bought a printer, Tod gave me some suggestions though, and I exchanged for a different one. Thank you, Tod🫡 He saved me ink🔥

Came to buy a mouse that claimed to be on "sale" that I found on their app when checking out it came to different price and they claimed they couldn't honor the price because it was on their app since it's "market place". So I asked if I paid for it online can I just take this one they said no it has to go through their warehouse first most useless customer service I didn't get the females name who told me since she wouldn't stand still kept doing other things while her coworker asked her last time I'll ever shop at Best Buy I'd rather give my money to Amazon