Best Buy Orange

The manager here sucks and incompetent, and the way he runs the store has been the worst experience I’ve ever had. The locations in Westminster and Costa Mesa are far more pleasant! I bought an expensive $1,400 phone here, only to find that the manufacturer’s seal had been strangely detached from the box. Even worse, they used the pickup info sticker to cover it up. I came back the very next morning to request an exchange, and the manager acted like there was nothing wrong with the phone. As a customer, I expect the product I purchase to be flawless as it should be. Instead of apologizing for the sketchy behavior, they gave me attitude and didn’t even provide a receipt until I asked for it. Terrible work ethic and a complete failure to deliver customer satisfaction.

It felt like expert advice from a bunch of friends. Checkout was seamless, and the curbside pickup team was just as efficient and friendly when I came back for a couple of accessories I ordered online. Everything was fast, well-organized, and super convenient. You can tell this store is well-managed and takes pride in great customer service. If you're in the area and need anything tech-related, skip the guesswork and head to Best Buy Orange. Five stars, easily.

Bought an iPad. Not friendly

Worst best buy I've ever been to. My partner & I went to go buy a t.v. from there, & the staff was already very minimal, which i get, can only be controlled so much. We purchased a t.v. that night but it wouldn't fit in the car we were in, so we made the purchase anyway & proceeded to pick it up the next morning in a different car. When we picked up, the girl at customer service was nice & made the finalization easy. But when we pulled up to get the tv, she said the male employees that are supposed to bring it out didn't want to because they were insisting that the tv wouldn't fit in my car. (Newflash, it sure DID FIT once I put it in myself). Being as unprofessional as that was, we asked to speak to a manager. When she came out (Ysenia), we explained the situation to her & she said well we can't be held liable for putting the tv in the car & risking damage to it. When we said so you're defending them? She said absolutely. Utterly ridiculousness. Those guys she defended didn't even have the courtesy to come out to begin with to asses the car & get a visual of it. They wanted to be stubborn & presumptuous. Disgusted with this location & their lack of professionalism. Never had issues like this at other locations.