Best Buy Orange

This location clean, safe, stocked, plenty of useful employees to help you

I originally purchased a apple watch on my Verizon account from Best buy. When I got home the watch would not sync to my iPhone, so I took it back to bestbuy to process a return. Once the return was complete the rep from the store called Verizon to make sure the device payment agreement was removed and the line disconnected. He checked his inventory to see if they had another one which they didn't but let me know that this location did. I work the evening shift so decided to have my wife stop in to purchase a new apple watch from this location. She was greeted and helped by a representative named Luis. He got into the account and started asking questions as to why the previous line was disconnected. Luis then proceeded to ask what watch she wanted and then said oh since you disconnected the line today you don't have financing available. My wife calls me I call Verizon and they assure me that the credit is there to finance the watch. My wife lets Luis know that but he continues to say the same thing. Instead of him saying he doesn't want to help he makes up excuses. I know this was a excuse because my wife goes to the best buy in Anaheim and is in and out within 15 mins with apple watch financed. This store has to do better. I should never have to explain why I had to return something. Someone needs to let Luis know that it's not his account to dictate if something is able to be returned or not. Thanks to the reps and manager at the Anaheim BestBuy.

the price is higher the Amazon , and Amazon has the better return policy

Employees seemed well trained and helpful.