James was very helpful, definitely coming back here if I have any tech issues again!
I went into this Best Buy this week after struggling to get another location to help with options to solve a problem that I was having with a phone exchange. Diego was really helpful with hearing what the situation was. This time, when I asked what the options were, he thought about all the ways we could get the exchange to happen, which I appreciated a lot. I went back in the next day when Diego and Steve tried to set up my new phone. We ran into another issue (unrelated to the initial problem) that caused the exchange not to happen, but I am thankful for them even trying to help and not writing of the situation right away. They never made me feel like a problem, but thought about all the ways they could help.This is for sure my new "home store" when it comes to all my electronics.
This review is for one of the managers, Yesenia who helped me out last week and I was blown away by the level of care.
Yesenia listened to what I needed and found a solution, I was shocked as you rarely see this kind of service from a big box store.
Great job Yesenia!
Conseguí lo que buscaba y con mucha facilidad con ayuda de los que trabajan en el lugar