Best Buy Orange

I recently had a frustrating experience at Best Buy when trying to return a defective product. Despite the item not working properly, they still charged a restocking fee—essentially making me pay for something that never functioned as advertised. When I asked an employee, then the manager lYeshinia, to demonstrate how the projector should work, I was told that company policy doesn’t allow them to show customers how a product functions. Even though the projector wouldn’t connect to a video and the box say Bluetooth screen sharing, the manager failed to understand the issue and seemed more focused on enforcing policy that didn’t really apply than actually helping resolve the problem. I don’t mind a restocking fee if the product works, but after spending hours trying to get it to function with no success, only audio and no video. I was told it worked—even though they couldn’t show me. Instead, they claimed I needed adapters but offered no real solution. The logic just didn’t make sense, and when I pressed for help, I was repeatedly told to contact corporate instead. It’s disappointing that Best Buy prioritizes policies over customer satisfaction. If a product doesn’t work, customers shouldn’t have to pay extra just to return it. Definitely reconsidering future purchases here.

I'm never coming back here again or to best buy not even if they have more pokemon cards seriously we wait for 3 hours and then they tell us there is a limit of one booster bundle per customer. Seriously I'll just go to another store they could have at least gave us a heads up or a warning when they saw us all standing in line and shown a little courtesy because I wouldn't have never waited that long just for 1 item. Horrible experience. Made us feel like we were dogs waiting in line for scraps. Screw the product limits!! Costco at least let you get 4 per customer.

Good product

Ricardo was a great help knowledgeable and friendly with me, I'm not tech savvy he was very patient and positive with me. I'll be back soon cus of his helpfulness.