Best Buy Oxnard

This is why the company is faltering. Poorly led staff makes for poor customer experiences, which leads to stores closing and people losing jobs. Went there because they were the only place locally that had an iPad accessory in stock. Inquired about a price match, as I've had done countless times in other markets (my first time at this location or in this part of the state). I know if it's not on their magic list it's at the managers discretion. Before i could even get to that part of my visit, I had to get an employee to interact with me. Three separate staffers turned away from me, actively ignored me, or just looked like they were were dead and left standing. The person who helped me the most was a Microsoft rep who stepped in to make sure I got help. Got to talk to a manager, a woman with dual tone hair (not a judgment, just a description, it actually looked pretty cool). She quoted policy with the fervor of reciting the latest terms of service you've read. When I asked if it wasn't managers discretion, she said it was. Then I asked wasn't she a manager, she said it's policy, and turned and walked away. Literally cut off the rest of the questions I had about the rest of my purchases that day and walked off after pointing me to the register. Then when I got to the register, I watched a crowd of staff and reps grow at the security checkpoint as the line to check out stagnated and pressed on the lone employee at a register. I had to raise my voice to get attention and get help to the registers. It was embarrassing more for them than me. The person who rang me out identified themselves as a supervisor. When I voiced my displeasure, making sure to point out my problems were with the store and not her personally, she took a distant, snippy and defensive tone. Zero empathy or giving a crap. They could do no wrong, but I could. Honestly the worst best buy experience in years. Will not be back. Would rather wait days for delivery than support this store or a company that puts this attitude as their center of customer contact. I did end up getting my accessory price matched to something on their list, out of spite. And the I went to the Apple Store and bought the iPad I was going to buy there, along with the Apple Pencil and AppleCare. I'm also gong to add that I used to be a platinum rewards member. Every year. The experience ladder that has descended into this review across Best Buy is why I'm not anymore. They'll likely be long out of business before they could or would try to earn my business back.

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Found the Insignia washing machine we wanted in just a few minutes, paid for it and we were outta there. The guy who helped us was great!