Best Buy Oxnard

We purchased a $1,900.00 washing machine on 1/6/25 from Best Buy in Oxnard. Today, 1/18/25, only 12 days later the washing machine already failed. I called Best Buy and got THE WORST CUSTOMER SERVICE and got the run around for about 90 minutes. Apparently the stores no longer receive phone calls anymore, all calls route to a call center. A few times I got someone in another country and was hung up on once. The quickest a repair person can come out is 4 days from today. It took me several phone calls, useless chats, and unqualified customer service agents to finally get someone to help me. I have been a Best Buy customer for many years. After todays experience I will be purchasing my appliances elsewhere if I have to go through this every time we have a problem because we also purchased an additional 3 year warranty. I may just return the washing machine and buy elsewhere depending how the repair experience goes and if an executive reaches back out to me and changes my mind. ** I wont be trying anyone on social media. I already contacted Best Buy Corporate. Thank you.

Horrible service. Was lied to by an old man in the geek squad. He said my electronics had run out of warranty even though it hadn’t(expires in June.) manager didn’t do anything about it. I contacted Apple directly they said I was right and I took it elsewhere and they had no issue in helping me. The old guy with glasses always seems to give me problems and almost seems like he doesn’t want to help me or anyone in the that matter. Don’t recommend anyone to come here. Take it elsewhere.

Have been trying to call the store to speak to an associate, but the system keeps sending me to virtual sales associates in a call center. As someone who previously worked at Best Buy, not being able to call and talk to a store associate is absolutely infuriating. Customer service no longer exists. Update: Your response asking me to contact via social media further illustrates my point. I shouldn't have to go through social media to get basic customer service. Best Buy has definitely fallen from the standard of service they used to provide when Brad Anderson was the CEO. The employees also have their shirts hanging out looking like slobs, and there's a severe lack of professionalism when engaging with customers. As a former supervisor of both the Home Theater and Computer departments, I'm embarrassed for you.

The worst store to buy....I bought a Samsung S24 note ultra came out defective I took it back Best buy charged me $45 restocking fee which I found out it was against store policy The fee should not be charged if cell phone is defective now its been a nightmare to get My restocking fee back... besides that I noticed salesman lie to much rude managers shame on Best buy employees I rather go to eBay never a problem with eBay.