Best Buy Pacoima

Careful with preorders, will be cancelled just before pickup

Friendly and helpful

Eta muy bien

Subject: Complaint Regarding Refrigerator Delivery Service I purchased a refrigerator on Thursday night, and a Best Buy employee informed me that it would be delivered on Saturday. On Saturday morning, two delivery personnel arrived at my home and brought the new refrigerator inside. I asked if they could also move my old refrigerator outside. They initially told me that this was not possible. However, they then stated that if I paid them in cash, they could find a way to accommodate my request. They also instructed me not to inform Best Buy about the additional payment. Ultimately, they did remove the old refrigerator from my home. I questioned one of the delivery personnel, asking why he had initially told me it was not possible if they were able to do it after all. He did not respond. Additionally, while loading my old refrigerator into their truck, one of the delivery personnel commented on my car and said, “Nice car. Let’s see when you give me a ride.” I found this comment inappropriate and unprofessional.I gave them a cash payment of 36$ as that what they ask for . I believe that delivery personnel should conduct themselves professionally, complete the services they are hired to perform, and maintain appropriate boundaries with customers. I am also concerned about the request for an undisclosed cash payment and the instruction not to inform Best Buy about it. This incident occurred last Saturday morning, and I would appreciate it if Best Buy would review this matter and address these concerns appropriately. Thank you for your time and attention to this issue.