Best Buy Pacoima

I had such a great experience at Best Buy because of Nare! Nare was extremely helpful, patient, and kind. She helped me with everything I needed and made sure I was completely taken care of. She truly went above and beyond and made my experience so easy and pleasant. I’m so glad I met Nare, Best Buy is very lucky to have such an amazing and hardworking employee like her. Thank you so much, Nare!

⚠️ BUYERS BEWARE — BEST BUY MARKETPLACE I purchased a laptop in April through BestBuy.com, believing I was purchasing it from Best Buy. I later learned that it was actually sold by a third-party seller through Best Buy Marketplace. Now the laptop is having problems. I brought it to Best Buy for service, and despite being a longtime My Best Buy Total member with protection coverage, I was told Best Buy will not cover or service it under my protection plan because the laptop was purchased from a Marketplace seller. I spoke directly with Leo, a manager at the Burbank Best Buy, and was told this is not simply a decision being made by that individual store — this Marketplace policy applies across Best Buy. That is the problem consumers need to understand: Just because you are shopping on BestBuy.com does NOT necessarily mean you are buying from Best Buy — and the protections you pay Best Buy for may not apply. I had no idea when I made this purchase that I was buying from a third-party seller or that Best Buy would later distinguish the purchase this way when I needed help. Best Buy allows third-party sellers to sell products through its website and shopping experience, but when there is a problem, customers can discover that Best Buy does not stand behind those Marketplace purchases the same way it does merchandise sold directly by Best Buy. Before purchasing ANYTHING on BestBuy.com, check who it says “Sold & shipped by.” If it isn’t Best Buy, understand that you may not receive the same protection or service you expect from Best Buy — even if you’re paying for My Best Buy Total. In my opinion, this is a terrible example of corporate greed: Best Buy benefits from allowing third parties to sell through the Best Buy website and brand experience, while customers like me can be left without the Best Buy protection we believed we were paying for. I wish someone had warned me before I spent my money. Now I’m warning other customers before Best Buy steals from them like they stole from me.

🚫 DON'T WASTE YOUR TIME AT THIS STORE — GO TO PORTER RANCH INSTEAD! 🚫 I went to Best Buy Pacoima planning to buy a JBL speaker. I saw several employees standing around talking to each other, and not one of them came over to help me. I even spent several minutes testing different JBL speakers, hoping someone would notice and offer assistance, but I was completely ignored. I finally left and drove to the Porter Ranch location. The difference was unbelievable. In less than a minute, an employee came over, helped me right away, and I ended up buying the JBL speaker I wanted. Don't waste your time at Best Buy Pacoima. If you want great customer service, go straight to the Porter Ranch location. 🚫 NO VENGAN A ESTA TIENDA. MEJOR VAYAN A LA DE PORTER RANCH. 🚫 Fui a Best Buy Pacoima con la intención de comprar una bocina JBL. Vi a varios empleados platicando entre ellos y ninguno se acercó a ofrecer ayuda. Incluso estuve probando varias bocinas durante varios minutos para ver si alguien me atendía, pero me ignoraron por completo. Decidí irme a la tienda de Porter Ranch y la diferencia fue enorme. En menos de un minuto, un empleado se acercó, me atendió de inmediato y terminé comprando la bocina JBL que estaba buscando. No pierdan su tiempo en Best Buy Pacoima. Si quieren un buen servicio al cliente, vayan directamente a Porter Ranch.

I bought a stackable washer and dryer from this location was very pleased with the service at first, when it came for the installation day the sales rep completely forgot to add, mention the fact that I needed a stackable kit so they were only able to install the washer and I had to purchase the kit, and reschedule the installation of the dryer for almost a full week. It's so annoying and frustrating to wait for the kit to get delivered. I would of hoped best buy would have been more helpful towards this situation but unfortunately, that didn't happen.