I'm a bit disappointed with my experience today, I asked for help at the registers three times, stood around for like 20 minutes, didn't get it, until we stopped an employee, and he ended up misinforming us about what was included is the box. I now need to return the item and look for the right one. They're standing around chit-chating, I get it "easy money" and all, but come on now...
Response from Best Buy
March 13, 2025
Hi, Samuel,
Thank you for your review. I understand how challenging it is when you're ready to make a significant purchase and don't receive the assistance you need. We truly value your business and are committed to providing an excellent customer experience.
So that we can formally document your feedback, please send a private message or DM using any of our social media links below that includes your full name, phone number, and email address. Be sure to mention your Google review 64923281.
Facebook facebook.com/BestBuy
Instagram instagram.com/bestbuy
Twitter/X twitter.com/BestBuySupport
Kind regards,
^Pre
Muy amables las personas que atienden.
I was expecting to buy appliances and take them home I didn’t know they don’t stock anything I had to wait for the delivery but people at the store were friendly a little under stuff
Response from Best Buy
March 08, 2025
Hi there!
One of the perks of shopping in store is the ability to purchase items as grab-and-go. Therefore, I share your concern and am saddened to hear of your recent experiences when attempting to buy a phone. Please contact our support team so that we can look into it further. Simply send a private message to one of the links below. Be sure to mention that you are responding to Google Review 64905290, along with your full name, phone number, email address, and the date and time this occurred.
Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy)
Sincerely,
^Tina
Good service, great products.