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Best Buy Palm Desert
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Frequently Asked Questions About Best Buy Palm Desert
How do I check product availability at the Palm Desert Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Palm Desert Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Palm Desert stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Palm Desert Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2251 reviews)
Cesar E
November 23, 2024
3 out of 5
What's the point of having a pickup line
Ron W
November 20, 2024
2 out of 5
I chatted with an employee who seemed pretty informed about what I was interested in but their inventory was severely lacking. They didn't have what I was going to buy in stock so I'll buy elsewhere. Seems a shame. The employee didn't even know a new version had been released (in June. This is the end of November!). ???
Response from Best Buy
November 20, 2024
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know that I will be able to find what I am looking for when I decide to shop in store, and that I can be well informed before making my actual purchase. Can you please reach out to us on one of the following platforms with the information below, as well as more detail about your experience, so that one of our specialists can continue documenting this for you? Please begin your message with "This is in regards to my Google Review 64450596".
Full Name
E-mail Address
Phone Number
Regards,
^Josh
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/bestbuy)
elvis e
October 28, 2024
1 out of 5
Bad customer service got my order wrong 2 times
Response from Best Buy
October 28, 2024
Hello,
Thanks for sharing your feedback. I understand receiving the wrong item isn't ideal, but then to have it happen twice certainly shouldn't happen. I'd like to have our corporate team review this with you.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, order number, and a reference to your "Google review case 64363781."
Sincerely,
^Melissa
Tom F
October 23, 2024
2 out of 5
Very little selection unless you want Apple products. Total waste of time if you want Android. Slightly better if you want Windows, but not that good. Costco is way better for selection, quality, staff knowledge, and their return policy is much better.
Response from Best Buy
October 24, 2024
Hello, Tom,
Thanks for reaching out and providing your feedback. While in-store displays and availability might be limited at times, we do offer the option to purchase the items you need online as well. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through a Social Media platform listed below and reference "Google Review #64347214". Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Thanks,
^Aaron