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Best Buy Palm Desert
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Frequently Asked Questions About Best Buy Palm Desert
How do I check product availability at the Palm Desert Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Palm Desert Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Palm Desert stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Palm Desert Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2276 reviews)
TheDragonFox
January 05, 2025
5 out of 5
I LOVE IT!
mindbodytrainer
January 03, 2025
1 out of 5
UPDATE: 1/3/25
Called this store directly to save my failed shipment. Waited 1/2 hour to get through.
Explained to the customer service person what happened. I was put on hold while hecwent to see if my order could be redelivered vs refund as i need the pc. After waiting 15 min on hold, he disconnected me and didnt call back
Havent used best buy in years. bought a pc online during holiday sale. a nightmare from beginning to end punctuated by the 800# customer service.
save the headache: buy IN store only at Best Buy or use Amazon
Response from Best Buy
January 03, 2025
Hello, Mind,
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #64640512. Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Google Review #64640512
Thanks,
^Ezra
Alla A
December 27, 2024
5 out of 5
My husband would love to buy your store we got a tv an Apple Watch kids iPad everything we need is in there shout out the Russian guy that help us
Leo S
December 27, 2024
1 out of 5
Before making a purchase in California to bring home to Canada, I called best buy.com to see the best way to proceed. After making the purchase, I saw on my credit card bill that it had been completely messed up after following their on line instructions. After 6 phone calls, 2 text chats and 2 online chats, I determined that
1 Best Buy doesn’t care about bad customer experience
2 they don’t actually offer customer service
3 their online people don’t have the authority to rectify any situation or are able to refer you to someone who can
4 don’t have store managers who are willing to listen/help
Online referred us back to the store and assured us that the store would help us and the store manager wouldn’t even speak to us and the customer service rep in the store looked at us like we were crazy. After we got home to Canada, on our last phone call, we were assured again that the store, now 2200 kms away from us, could help after establishing we were back in Canada.
Twice during 2 separate phone calls, when it looked like we would might be heading to a resolution, the phone went dead. It seemed like the online people pretend to be trying to help, then they just hung up!
There is no one up the food chain you can contact and there certainly isn’t a number/email to voice your complaint to with any hope of a resolution.
Wonder if Best Buy Canada and Best Buy USA are owned and operated by the same company? Very poor/non existent customer service.
Response from Best Buy
December 27, 2024
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. When I am shopping internationally I also like to take precautions to make sure my purchase will be processed correctly. Can you please reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) with the information below, as well as more detail about your experience? Please begin your message with "This is in regards to my Google Review 64615182".
Full Name
E-mail Address
Phone Number
Regards,
^Josh