Frequently Asked Questions About Best Buy Palm Desert
How do I check product availability at the Palm Desert Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Palm Desert Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Palm Desert stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Palm Desert Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2465 reviews)
Phillip D
June 27, 2026
5 out of 5
I stopped by the store yesterday to get help with purchasing a laptop and a top monitor and my gentleman that was helping me his name was Shawn and he was absolutely incredible. I highly recommend searching for Shawn when you go. He was very detailed. Helped me with understanding how to set it up and look for the best deal on the pricing and I cannot say one negative thing about my service yesterday again Shawn was incredible. This is at the Palm Desert location.
Lulu P
June 26, 2026
2 out of 5
Unhelpful people go to a different best buy
Response from Best Buy
June 26, 2026
Good Afternoon, Lulu,
We would be happy to review the issues you had with receiving assistance while shopping with us. Please feel free to reach out to our team by sending us a private message on social media that includes your Google review case ID: #178425.
- Facebook (https://bby.me/lbyjLS)
- Twitter/X (https://bby.me/6tASHA)
- Instagram (https://bby.me/AVEg9T)
Eduard S
June 22, 2026
5 out of 5
Had a bad experience in the beginning but the manager of the store had solved all the problems