Scheduled service for my washing machine on tuesday. Best buy gave me a 12 hour window and then finally narrowed it down to 4. I have been waiting for 5 hours now, no call, no show, no nothing. Tried calling- you can no longer speak to a person. Tried the chat - literally says try again later. I used to love Best Buy and they might lose me over this… AI is not customer service.
There was a young lady at the entrance that asked if she could help with anything. I said yes because I was in a hurry. She got on her radio, somebody came to me immediately and walked me to my item of interest. Now THAT'S customer service Kudos to Best Buy.
The Best Buy ai phone calls are awful and inefficient. Refused to connect me to an associate and didn’t answer my question. Had to call three times over before I realized it was useless.
Once again they messed up my order/ delivery. You cannot reach anyone at the store, you have to jump through a 100 hoops. The absolute worst customer service