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Frequently Asked Questions About Best Buy Palm Desert

How do I check product availability at the Palm Desert Best Buy?
How do I check my order status?
My local Palm Desert Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Palm Desert stores’ holiday hours?

Recent Reviews

4.2
(2483 reviews)
JoEllen L
August 15, 2026
1 out of 5
Scheduled service for my washing machine on tuesday. Best buy gave me a 12 hour window and then finally narrowed it down to 4. I have been waiting for 5 hours now, no call, no show, no nothing. Tried calling- you can no longer speak to a person. Tried the chat - literally says try again later. I used to love Best Buy and they might lose me over this… AI is not customer service.
Dawn M
August 13, 2026
5 out of 5
There was a young lady at the entrance that asked if she could help with anything. I said yes because I was in a hurry. She got on her radio, somebody came to me immediately and walked me to my item of interest. Now THAT'S customer service Kudos to Best Buy.
hailey m
August 05, 2026
1 out of 5
The Best Buy ai phone calls are awful and inefficient. Refused to connect me to an associate and didn’t answer my question. Had to call three times over before I realized it was useless.
Carrie C
July 24, 2026
1 out of 5
Once again they messed up my order/ delivery. You cannot reach anyone at the store, you have to jump through a 100 hoops. The absolute worst customer service

About Best Buy Palm Desert

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