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Best Buy Palm Desert
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Frequently Asked Questions About Best Buy Palm Desert
How do I check product availability at the Palm Desert Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Palm Desert Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Palm Desert stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Palm Desert Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2430 reviews)
Vannesa G
February 26, 2026
5 out of 5
Great experience. Purchased a 70in flat roku pioneer TV for a steal. With free delivery. Even the delivery guys were great. Had a hard time reaching someone over the phone to track my order but eventually worked out.
Jimmy M
February 26, 2026
1 out of 5
Simply tried to reach a Customer service representative and was hung up on twice by the AI assistant. Not worth the trouble.
Response from Best Buy
February 26, 2026
Hello, thank you for leaving us a review. We would be happy to see how we might be able to help. Can you please reach out to us on Facebook (https://bby.me/2ed0c7), Twitter/X (https://bby.me/bjoj4a), or Instagram (https://bby.me/0rrua8) with more information about your experience? Please begin your message with "This is regarding my Google Review #122300".
brian f
February 24, 2026
3 out of 5
Not lot of selections
Bug M
February 24, 2026
2 out of 5
Sales associate made me extremely uncomfortable, and picked out all my items before me. Regardless if I told him I didn’t like the item. I felt like I was just a sale. Even when I told him I was fine and wanted to shop around some more he insisted I follow him immediately to the checkout and he would ring me up. Then pressured me for a solid 5 minutes trying to convince me to renew my membership even after I said no four times. I ended up going back an hour later and exchanging my items for the items I actually wanted. Extremely uncomfortable and frustrating.
Response from Best Buy
February 24, 2026
Hey there, Bug,
We understand your concern surrounding your recent visit, and feeling pressured to make a purchase.. We would love to hear more about your experience. Please send us a private message on Facebook (https://bby.me/foufso), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #121374".