Best Buy Associate messed up my return, I went in with 3 items, receipt and they somehow only returned 2 items. I didnt check the receipt until I was back home, had to go back for them to refund me for the 3rd item they had already taken physically but not refunded me for! This is absurd and gas AINT CHEAP right now!
Response from Best Buy
July 26, 2026
Hello Yolanda,
Thank you for bringing this to our attention. It's concerning to hear that your return was not processed correctly and that you had to make an additional trip back to the store to receive a refund for an item that had already been turned in. We understand how inconvenient that situation would be, especially when it could have been avoided with a more accurate transaction from the start.
We would like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you.
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When reaching out, please reference your Google Review 193696.
I had a nice experience with Alitzah, she was very knowledgeable about Printers. Picked up a 600$ Brother MFC. Laser Full color. Thank you.
My car charger broke while driving so I stopped here to buy another one. The staff was nice and helpful
Worst experience ever trying to purchase a phone. Kristian had a very bad attitude and was unwilling to help. When I asked to speak with a manager, she laughed in my face and told me there wasn't one available. About five minutes later, a manager suddenly appeared. The entire interaction was unprofessional, disrespectful, and very disappointing. I would not recommend this location based on my experience.
Response from Best Buy
July 12, 2026
Hello, Dominique,
Thank you for reaching out for support with your interaction at the Palmdale, CA Best Buy location. We understand that having a negative experience when attempting to purchase a phone can be difficult. Please reach out to us on any of our social media profiles below with Review 186508 for support.
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