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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Pasadena
How do I check product availability at the Pasadena Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Pasadena Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Pasadena stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Pasadena Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3843 reviews)
Cip H
April 09, 2025
4 out of 5
They were kind and helpful
Eric a
April 09, 2025
5 out of 5
Just bought a tv from here, better price than any other store and employee was helpful
Sandra P
April 03, 2025
5 out of 5
I visited this location 2x. It's about an hour away from where I live but it was a necessary drive since this is the closest best buy that works with cars. I had a touch screen and a backup camera installed by Ricardo and Jose. They both did an amazing job. They made sure everything was up to my satisfaction before leaving and gave me a rundown on how my devices worked.
Jose called me a whole week before my appointment and asked if I was available at an earlier date and time. I was so happy that it was able to get done at a sooner appointment time. He also kept me updated and let me know that it was gonna take a little longer due to demand and a busy schedule. I definitely recommend this place.
LHR
April 03, 2025
5 out of 5
Excellent customer service by the very likable and professional Stephanie helping me purchase a new laptop. Walking in with lots of questions about choices, needs and solutions Stephanie answered everything! This Best Buy also greets customers with a friendly hello upon entering the store. Lots of professional pride and confidence in product. Knowledge and customer service with a smile is evident in the great staff at Best Buy! 👍 This store is highly recommended.