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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Pasadena
How do I check product availability at the Pasadena Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Pasadena Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Pasadena stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Pasadena Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3909 reviews)
Claude R
July 08, 2025
5 out of 5
This Best Buy location has salespeople on hand to help with your questions or purchase decisions
Bun E
July 01, 2025
5 out of 5
Michael is very good service even though I did not buy. He explained well about my question on Tuesday morning July 01 2025 at 10 am. in the chromebook section. I have a question about mobile phones. He explained the function of the rotation feature on mobile phones. Michael is the best team at bestbuy Pasadena
Jenny Q
June 29, 2025
1 out of 5
Horrible horrible customer service. Racist. Horrible horrible experience. Don’t go there.
Andrew
June 26, 2025
1 out of 5
I go to this Best Buy regularly and after today’s experience I give this a one Star. I was waiting in line to take a look at what Pokemon cards the store had in stock. One of the employees asked me if I was here to make a purchase and I responded yes but I want to take a look at the Pokemon cards. He proceeded to ask the gentlemen behind me the same thing and then took care of the guy behind me. Then when I do make it to the register and ask the lady employee if I can take a look at the Pokemon cards she just responded with we didn’t get any. Very poor service and once Best Buy does better, my review will change. Take care everyone and hope this helps someone!