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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Pasadena
How do I check product availability at the Pasadena Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Pasadena Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Pasadena stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Pasadena Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4053 reviews)
John R
March 09, 2026
5 out of 5
Since my wife is so indecisive I had the luxury of returning items five times over a two day period. Each and every time these folks were delightful and patient with me. Even with the pokemon madness organically happening all around me. IDK what that Pokemon situation was, but they orchestrated the movement of all those people splendidly as well.
Gloria H
March 06, 2026
5 out of 5
Buenas atención y consejos 🙂
Eileen P
March 05, 2026
5 out of 5
Customer service representative was excellent Henry who is Verizon employee helped out. He took the time to help my husband and myself with purchasing my husband Galaxy Z fold 7. Henry helped us un 3/1/2026. My pin number is 01250721699030126. He made sure to answer all our questions and helped us to use my husband perks through Verizon. He was friendly and knowledgeable about the phone. I appreciate you Henry for all your help and time you made it easy and simple for us to purchase my husband's new phone that he needed. Thanks again from Javier and Michele Pacheco
A M
March 05, 2026
5 out of 5
Friendly staff.