Frequently Asked Questions About Best Buy Pasadena
How do I check product availability at the Pasadena Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Pasadena Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Pasadena stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Pasadena Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3950 reviews)
John “
September 16, 2025
1 out of 5
The security guard was rude!! And I will never shop in that store ever.
Response from Best Buy
September 16, 2025
Hello John,
Thank you for your review. It sounds like you did not have the customer experience that we try to strive for. I'd like to learn more about your interaction. Can you contact me at one of the links below? All you will need to do is reference Google Review #44220 in a private message to start. Looking forward to hearing from you!
Facebook (https://bby.me/962mea)
Twitter/X (https://bby.me/y7s416)
Instagram (https://bby.me/i0310b)
Thanks,
Alina A
September 08, 2025
4 out of 5
Well they didn’t have what I needed but the employee helping me was super knowledgeable and very nice. They did help me find a close enough store that had the next best thing too. So yeah great employees!
Mike C
September 07, 2025
5 out of 5
Great customer service at the return counter. I had an open box item and Peter called a manager , Elias, over who gave me a few options. They went above and beyond by just fixing the issue