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Camera Experience Shop
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Pasadena
How do I check product availability at the Pasadena Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Pasadena Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Pasadena stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Pasadena Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3973 reviews)
Adrian M
October 21, 2025
5 out of 5
Love going to Best Buy good service, good pricing on items that I have been looking for.
Chris C
October 17, 2025
5 out of 5
Maddie, I think her name is, was very helpful and knowledgeable of the store. She put me on the list right away and an employee came to help me. Didn't get her name but she was also very helpful. The store was clean. I woukd definitely recommend this best buy!
David Z
October 16, 2025
1 out of 5
I pre-ordered Pokemon Z-A from Best Buy because of the cool deskmat you get as a bonus. But when I went to go pick it up I didn't get it because apparently I had to add the mat separately on my order. Nowhere in the preorder flow did it ever mention I needed to add it as a separate item, or even present me the option of doing so. I thought pre-order bonuses should just come with the item??
Should've just gone to Gamestop instead. They had a midnight release and I could've gotten a tote bag and played the game early. Best Buy, more like Best Lie. I'm never pre-ordering anything from here again.
Response from Best Buy
October 16, 2025
Good Evening, David,
We absolutely understand how you are feeling after not receiving the deskmat preorder bonus with your recent Pokemon game purchase. We would be happy to connect with you and review these concerns in depth. Please feel free to send us a private message on social media, so we can look into this.
- Facebook (https://bby.me/0nkw5u)
- Twitter/X (https://bby.me/ocn90n)
- Instagram (https://bby.me/yui6mk)
Elisabeth S
October 14, 2025
5 out of 5
Best Buy is always great. A well organized store divided up in various departments. The minute you enter you are directed to the department you probably need help from. Once there they have a computerized record of all previous visits and proceed to assist you as best they can. Each employee is clearly well-trained and usually resolves your needs quickly, be it a repair or a purchase. I love going to this store. Unfortunately it is a 35 minute drive for me after a recent move.