Best Buy Pasadena

Excellent help

Horrible customer service i got Modern Warfare pre-order in store since August and didn’t receive the steel book. I went in store to be helped and was told it was a customer serves issue. I call they told me it’s a in store issue. Now in store told me its a them issue do not pre order games with them.

Today I came here to buy an adapter and asked if I could test it to see if it fits my power outlet. The staff told me that as long as I paid for it first, I could test it, and if it didn’t work, I could return it. I checked out immediately and then asked them if I could test it. It's ridiculous that an electronics store wouldn't let you test a small appliance after you literally just bought it from them. What makes it so disappointing is their excuse: they claimed that the 'unknown wattage' might affect the safety of the entire store's circuit. The device is only 20 watts! I can accept being refused, but I cannot accept an excuse that insults my IQ

Worst buying experience ever. I bought a MacBook, only to discover that the charging cable wasn’t working. I had to return to the store to get help, but the customer service experience was incredibly disappointing. It seemed like everyone was so focused on following their own procedures that nobody actually tried to understand my issue or respond with empathy. Instead, I was made to feel as if I was causing them trouble simply by asking for help. Rather than explaining the process and helping me resolve the issue, I received rude and unhelpful responses from different staff members: * The first woman at the entrance rudely told me that she couldn’t just take a cable from a box and give me a new one. * The second staff member checked the issue and helped me wipe the data, but then told me that this was a charging service and sent me to the exchange counter. * The staff member at the refund and exchange counter told me that I had to ask someone to bring a replacement if I wanted to exchange it. I was sent back and forth between different people, with no one taking ownership of the problem. Only after I complained did the staff member at the exchange counter ask the second guy to come back and help me with the rest of the process. Eventually, they discovered that the replacement was out of stock. It was only then that their attitude started to improve, and they offered to check another store for me. In the end, I decided to go to another store the following day to get the replacement. I have worked in customer service for many years, so I understand that companies have procedures to follow. However, following procedures should not come at the expense of basic courtesy, clear communication, and a willingness to help customers. Honestly, I found the way this situation was handled completely unacceptable. For a big company like this, I expected a much better standard of customer service. The issue itself was frustrating enough, but being passed around and having to complain just to get proper assistance made the experience even worse.