Best Buy Pasadena

Best 1 stop shop for all your Eletronice needs at the very lowest price. Best service too!!!

Most of the staff were helpful when I walked in and assisted me in finding what I needed, but the checkout experience was disappointing because the cashier was rude and gave me attitude about how I swiped my card while I was purchasing a $200 item; She gave me the total amount so I swiped my card, then she told me to hold on as I was going too fast for her . Bad communication , I expected more professionalism and help, less overly familiar talk, this happened Friday night around 7:30.1/23

Genuinely I absolutely love coming here and I’ll come back here again

I’ve been a Best Buy customer for years, but this experience completely changed my view of the company. Best Buy hides behind confusing and inconsistently applied return policies, then stonewalls customers when issues arise. I was bounced between store staff, corporate support, and “executive resolution” with no one taking real ownership or offering a reasonable solution. Each interaction felt scripted, dismissive, and designed to exhaust the customer rather than help them. What’s most frustrating is the lack of accountability. Policies are selectively interpreted, explanations change depending on who you speak to, and once they decide to say no, meaningful conversation stops. Escalations lead nowhere. Transparency and basic customer respect are clearly not priorities. For a company of this size, the customer care experience is shockingly poor. If something goes wrong with your purchase, be prepared for a long, frustrating process with little to no resolution. I would strongly caution anyone buying higher priced items here. Once Best Buy has your money, you are largely on your own.