Frequently Asked Questions About Best Buy Pasadena
How do I check product availability at the Pasadena Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Pasadena Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Pasadena stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Pasadena Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4100 reviews)
Seva
June 22, 2026
1 out of 5
Never go to Best Buy Geek Squad at this location! A bunch of ChatGPT guys trying to figure out what is wrong with your computer!
They even broke the things that were working before I gave it to them! On top of that charged me for membership 200$ and when I went to cancel it because they didn't fix anything and even broke otheroarts I got 25$ refund. Unbelievable! What a scam!
Response from Best Buy
June 22, 2026
Hello,
Thanks for sharing your feedback with us. We understand bringing your computer in to be fixed, only to have more things not be working correctly and not being able to get a refund of the membership, isn't ideal. We'd be happy to review this further with you.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/dCeSEY), Twitter/X (https://bby.me/Xe2YQM), or Instagram (https://bby.me/Zmugm1), and refer to your "Google review #175742" in your message.
A
June 14, 2026
5 out of 5
Gaby the manager and Brian were amazing!
Kris C
June 14, 2026
5 out of 5
Great variety of electronics. Recommend going.
ken k
June 13, 2026
5 out of 5
This store is always busy but also always very efficient with their online orders and pickup. Orders are always ready much faster than comparable stores.