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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Pasadena
How do I check product availability at the Pasadena Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Pasadena Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Pasadena stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Pasadena Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4108 reviews)
Dominique M
July 14, 2026
1 out of 5
came in looking for a new laptop, there were plenty of workers around and none of them asked if i needed help, so i went up to one of the employees and he seemed like my presence was irritating him. the customer service here sucks. wouldn’t recommend
Response from Best Buy
July 15, 2026
Hello.
Shopping for a new laptop should be an exciting time. If you still need assistance, our social media team would be happy to help on any of the following platforms: Facebook: @BestBuy, X: @BestBuySupport, Instagram: @BestBuy. Please mention your review #187766 in your private message. Thanks.
JOANNE S
July 14, 2026
5 out of 5
At a time when I am often discouraged by the ambivalence of a young staff member, yesterday, I was absolutely beside myself in the competence as well as professional helpfulness of the Samsung Representative Corrina here at Best Buy on Foothill, in Pasadena CA.
I have already been happy with Samsung for years; however, Corrina's knowledge, ability to explain and her pride to be working for Samsung, made me sure I will soon buy a new Samsung Galaxy Tab S10FE with a keyboard case.
I am in San Diego County and we have no available Samsung experience stores in our Best Buys or otherwise which is odd. I was visiting and took a chance though the Best Buy site didn't make it 100% clear the Samsung Experience was definitely there nor did the 800 number Rep know by the way.
So, I only didn't buy because of travel. I shared how impressed I was with their Samsung Rep Corrina with the three on site Best Buy Managers: Ashley, Jonathan and Tony.
Corrina should have quite a successful long career with Samsung! Bravo
J G
July 09, 2026
5 out of 5
Feet pics 📸📸📸📸📸🦶🏼🦶🏼🦶🏼🦶🏼🦶🏼🦶🏼🦶🏼🦶🏼🦶🏼🦶🏼
Bill F
July 03, 2026
3 out of 5
I visit for the comprehensive products online and in the brick & mortar, then expect there could be lapses in service.
Response from Best Buy
July 03, 2026
Hello.
Thank you for your feedback. If you need any assistance or have any questions, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support.
Thank you.