Best Buy Pasadena

So I placed my order for the New Capri Meta Glasses by Lisa on the Bestbuy website. Later they automatically get canceled. So I try again and Yay!My order gets through and I get an email saying they will be shipped next day. Order comes in and it's the wrong item Adventurer meta glasses by Lisa. Cute but not what I ordered. So I go into my local store qnd after 30 min of explaining to manager and cashier he overrides my refund because they were in fact wrong item even though website and item code said otherwise. Box was labeled correctly. Manager encouraged to open Box to physically verify item was not perhaps labeled wrong. So after verifying indeed item was labeled correctly manager offered to place a new order and hopefully the next item would be sent correctly. Next day comes and new order item received was in fact again the same wrong item. So I come to the conclusion that Bestbuy website and sku numbers are not aligned correctly. I go back to store and manager I was looking for had already left for the day. I ask the greeter at door to speak to another manager then. The greeter responds "I wouldn't recommend that" Yikes major red flag. I tell him I really need to talk to a manager. So I explain everything to another manager yet AGAIN. He advices to wait for item that I'm trying to purchase to be available at the store to secure the correct item and sends me off to wait for a cashier to help me for refund and he disappears. I wait for cashier to be available and then I explain to cashier the situation Aaagain !and when he finally understands the situation he has to wait for another manager to override a refund since it's a final sale item and he can't do it. And guess what ?!? Cashier explains the situation Again when he finds another manager to help. Then the this manager overrides the refund and hands me my receipt without a word. So I ask if I'm done? They just said Yes. No comment like Apologies for the inconvenience or even offer to order something else for me. I know it was not their fault but it Totally felt like I was annoying them and wasting their time with the situation. Bestbuy website with wrong information and in store employees with no intentions to help guests. Sorry Lisa tried supporting this project but after many failed attempts I realized it's time to give up on Bestbuy and take my business elsewhere where I will feel appreciated. Thank you Cobi you where the only one who was patient and attentive with great costumer service etiquette. Bestbuy get it together this is totally unacceptable and a major disappointment to your longtime costumers and BB credit card holders.

Trash policy! Can’t return anything, even broken items can’t return! Trash price, more higher than others! Trash items, garbage products!

The best! Customer service here is the best! Young Nick has the best customer service ever, he really make my day. He takes the time to attend my needs and solve my request with a lot of knowledge and patience, I thank you so much young gentleman and I congratulate the management for such good staff. Also miss Giselle is so kind and helpful I really enjoyed my time here, thank you so much everyone! No complaints whatsoever. AAAAAAAAAAAAAAAAA+++++++++++ 10000000000000000%Recommended

Went here to buy a game console and we spent way longer than we expected to be here, since we ended up applying for the credit card to save on our purchase. However, the employee who helped us was incredibly patient and helpful! If you come here, look out for Robert. He's super kind and made us feel very comfortable despite the wait.