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Frequently Asked Questions About Best Buy Pasadena

How do I check product availability at the Pasadena Best Buy?
How do I check my order status?
My local Pasadena Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Pasadena stores’ holiday hours?

Recent Reviews

4.2
(4091 reviews)
David L
May 27, 2026
1 out of 5
Terrible first and foremost the lady that I tried to get her attention to, to help me with something was incredibly rude giving me the biggest hard sigh and side eye like she doesn't work here wearing that blue collar shirt with the name tag. I've been to this store ever since I was little and never once have I been this rudely mistreated like this. If you work in the customer service industry than act like it don't side eye when a customer is trying to find an item. The employees name was Alice if you come into this store avoid at all cost
kevdakhemist
May 27, 2026
1 out of 5
Poor customer service. They leave you waiting around to unlock an item. Don’t recommend this place.
Venture A
May 26, 2026
5 out of 5
Friendly staff and great customer service - very competent, they know details about all the tech features and are always great at explaining and answering questions
Jason H
May 22, 2026
2 out of 5
Promised a deal on pc monitors only to be told at checkout that the employee was incorrect and the deal is only for certain monitors. Spent a lot time with employee deciding. Was pretty frustrated
Response from Best Buy
May 23, 2026
Good Afternoon, Jason, Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #155901" for reference. You can find us here: Twitter(X): https://bby.me/AIUZE8 Facebook: https://bby.me/oc437z Instagram: https://bby.me/5rucs5

About Best Buy Pasadena

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