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Frequently Asked Questions About Best Buy Pasadena
How do I check product availability at the Pasadena Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Pasadena Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Pasadena stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Pasadena Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4171 reviews)
TheShadowPoet
October 29, 2026
1 out of 5
Rude older woman with bob haircut needs some retraining in customer decency
Response from Best Buy
October 29, 2026
Greetings,
Thank you for taking time to write a review. We want your shopping experience to be a great one. We would love an opportunity to offer any help you may need. The best way to reach us is via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google Review, #245123” when reaching out on social media.
Ric B
October 25, 2026
5 out of 5
Excellent help
Ns S
October 24, 2026
1 out of 5
Horrible customer service i got Modern Warfare pre-order in store since August and didn’t receive the steel book. I went in store to be helped and was told it was a customer serves issue. I call they told me it’s a in store issue. Now in store told me its a them issue do not pre order games with them.
Baron A
October 14, 2026
1 out of 5
Today I came here to buy an adapter and asked if I could test it to see if it fits my power outlet. The staff told me that as long as I paid for it first, I could test it, and if it didn’t work, I could return it. I checked out immediately and then asked them if I could test it. It's ridiculous that an electronics store wouldn't let you test a small appliance after you literally just bought it from them. What makes it so disappointing is their excuse: they claimed that the 'unknown wattage' might affect the safety of the entire store's circuit. The device is only 20 watts! I can accept being refused, but I cannot accept an excuse that insults my IQ