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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Pasadena
How do I check product availability at the Pasadena Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Pasadena Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Pasadena stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Pasadena Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4061 reviews)
Khalil K
March 27, 2026
1 out of 5
Horrible customer service. Made an order on the phone. They confirmed they have the item on stock and made me pay for it over the phone so that they can hold the item. They told me that it will take 15 minutes. Got there after 2 hours and they say it will take longer. After waiting 10 minutes, another worker came and said we don't even have the item on stock! I explained that I drove from anther city to pick up the item. Asked to speak to manager. The manager came and said his name is Jonathan. He was very rude and instead of apologizing and finding another store that have the item that I purchased, he told me that I am upset and raising my voice so he will not be able to help me. Then the manager leaves and I don't even think he was the manager. Not only I will not go there (pasadena branch) anymore, but I proobably will stop purchasing from best buy as well. Work in customer service for many years and this was very poorly handled. Wasted my time. Went home and canceled the order. I was able to pick up the same item cheaper at Costco.
Response from Best Buy
March 27, 2026
Hi there, Khalil,
Thanks for taking the time to leave a review. I can certainly understand expecting friendly support when coming in for a store pickup, especially if there is a delay on your order.
Please send us a private message via social media if you would like us to take a closer look at this matter. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google review #135278” when reaching out on social media.
Anonymous U
March 27, 2026
4 out of 5
The store is clean, and the staff is friendly
We came in thinking we could get parts for installing Apple CarPlay, and they had all the parts except for two of them
I think it would have been nice if they would tell you an estimate of when things would arrive if they don’t have it in stock – we wouldn’t have ordered / purchased if we knew how long we’d have to wait
Christie W
March 23, 2026
5 out of 5
Very friendly and professional
customer service
Ju G
March 20, 2026
5 out of 5
The store was clean and well stocked and the staff was very knowledgeable.