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Frequently Asked Questions About Best Buy Pasadena
How do I check product availability at the Pasadena Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Pasadena Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Pasadena stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Pasadena Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4175 reviews)
Jason D
October 31, 2026
1 out of 5
Like some of the other reviews mentioning customer service, the attitude here can be hit or miss. The younger staff members are usually nice and helpful, but unfortunately, some of the elderly members seem to be the exception. I came in simply to drop off some e-waste and was met with a mouthful of attitude from an elderly lady for no apparent reason. She only needed to explain the e-waste rules, and that was it. Thankfully, the younger guy who helped me was friendly and pleasant. I appreciate his help, but the customer service from certain staff members could definitely use some improvement.
Response from Best Buy
October 31, 2026
Hello,
Thanks for leaving your feedback. It's unfortunate that your experience has been inconsistent. We understand why you would be disappointed with this experience. We would like to formally document your feedback. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 246488 in your message to us.
X: https://bby.me/N8rpTO
Facebook: https://bby.me/6fI2N4
Instagram: https://bby.me/VKLbpq
TheShadowPoet
October 29, 2026
1 out of 5
Rude older woman with bob haircut needs some retraining in customer decency
Response from Best Buy
October 29, 2026
Greetings,
Thank you for taking time to write a review. We want your shopping experience to be a great one. We would love an opportunity to offer any help you may need. The best way to reach us is via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google Review, #245123” when reaching out on social media.
Ric B
October 25, 2026
5 out of 5
Excellent help
Ns S
October 24, 2026
1 out of 5
Horrible customer service i got Modern Warfare pre-order in store since August and didn’t receive the steel book. I went in store to be helped and was told it was a customer serves issue. I call they told me it’s a in store issue. Now in store told me its a them issue do not pre order games with them.