Best Buy Pasadena

Today I came here to buy an adapter and asked if I could test it to see if it fits my power outlet. The staff told me that as long as I paid for it first, I could test it, and if it didn’t work, I could return it. I checked out immediately and then asked them if I could test it. It's ridiculous that an electronics store wouldn't let you test a small appliance after you literally just bought it from them. What makes it so disappointing is their excuse: they claimed that the 'unknown wattage' might affect the safety of the entire store's circuit. The device is only 20 watts! I can accept being refused, but I cannot accept an excuse that insults my IQ

Worst buying experience ever. I bought a MacBook, only to discover that the charging cable wasn’t working. I had to return to the store to get help, but the customer service experience was incredibly disappointing. It seemed like everyone was so focused on following their own procedures that nobody actually tried to understand my issue or respond with empathy. Instead, I was made to feel as if I was causing them trouble simply by asking for help. Rather than explaining the process and helping me resolve the issue, I received rude and unhelpful responses from different staff members: * The first woman at the entrance rudely told me that she couldn’t just take a cable from a box and give me a new one. * The second staff member checked the issue and helped me wipe the data, but then told me that this was a charging service and sent me to the exchange counter. * The staff member at the refund and exchange counter told me that I had to ask someone to bring a replacement if I wanted to exchange it. I was sent back and forth between different people, with no one taking ownership of the problem. Only after I complained did the staff member at the exchange counter ask the second guy to come back and help me with the rest of the process. Eventually, they discovered that the replacement was out of stock. It was only then that their attitude started to improve, and they offered to check another store for me. In the end, I decided to go to another store the following day to get the replacement. I have worked in customer service for many years, so I understand that companies have procedures to follow. However, following procedures should not come at the expense of basic courtesy, clear communication, and a willingness to help customers. Honestly, I found the way this situation was handled completely unacceptable. For a big company like this, I expected a much better standard of customer service. The issue itself was frustrating enough, but being passed around and having to complain just to get proper assistance made the experience even worse.

Extremely Disappointing Customer Service and Management I’ve had two separate experiences at this Best Buy location within the past few weeks, and both have been incredibly disappointing. What should have been straightforward returns of defective products turned into unnecessarily frustrating experiences due to poor customer service and unprofessional management. First incident – Damaged monitor: A few weeks ago, I ordered a monitor that arrived broken. When I brought it to the store to return it, I was told they would not accept the return. After speaking with the manager, Ashley, I was told that the only way they would accept the damaged monitor was if I agreed to purchase another monitor right then and there. I explained that I was currently on military orders and would not be home to receive a replacement. The monitor wasn’t available for immediate pickup, and I didn’t want an expensive item delivered to my home unattended and potentially stolen. Despite explaining my circumstances, Ashley was unwilling to accommodate a straightforward return of a product that had arrived damaged unless I committed to another purchase. Second incident – Defective 75-inch TV: More recently, I attempted to return a 75-inch television because it was defective. Before bringing it into the store, I had confirmed with both Best Buy Geek Squad and Best Buy Customer Service that I could return the defective television in-store. Additionally, the Best Buy app explicitly stated that I could return the television to ANY BEST BUY STORE. Despite receiving confirmation from three separate Best Buy sources, when I arrived at this location, I was told that I could not return it there. The employee assisting me was incredibly condescending throughout the interaction. Rather than trying to help resolve the situation, he repeatedly nitpicked everything I said and seemed more interested in arguing with me than providing any actual customer service. To make matters worse, when the manager called me over, he actually laughed at me. I found this extremely unprofessional and disrespectful, especially considering I had physically transported a defective 75-inch television into the store based on the return instructions provided by Best Buy’s own employees and app. I went out of my way to transport a large, defective television to this location after doing my due diligence to confirm the return process. Being met with condescending remarks, dismissive attitudes, and a manager laughing at the situation was completely unacceptable. Overall: I understand that stores have return policies and that employees may have limitations on what they can authorize. My issue isn’t simply being told no. It’s the complete lack of professionalism, consistency, empathy, and willingness to help customers. In both instances, I was attempting to return products that were defective or arrived damaged. Instead of receiving reasonable assistance, I was met with unnecessary resistance, condescending attitudes, and dismissive behavior from management. I shouldn’t have to argue with employees to return a product that arrived broken, nor should I be laughed at for attempting to return a defective television after following instructions explicitly confirmed by Geek Squad, Best Buy Customer Service, and Best Buy’s own app. After two separate experiences like this, I have very little confidence in this location’s management or customer service. Customers should not have to jump through hoops or endure disrespectful treatment simply to resolve issues with defective merchandise. I would strongly recommend that Best Buy reevaluate how returns are handled at this location and how its employees and managers communicate with customers.

I came in here to ask for some info about some tv’s, and once I got there, they seemed like they didn’t care, I’d ask for more info, and they just gave me the most basic info ever, and when I asked if I can see how one tv looks like, they had me waiting for 25 minutes, and not one of them came to help me out and completely forgot I was there