Frequently Asked Questions About Best Buy Pasadena
How do I check product availability at the Pasadena Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Pasadena Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Pasadena stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Pasadena Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4091 reviews)
David L
May 27, 2026
1 out of 5
Terrible first and foremost the lady that I tried to get her attention to, to help me with something was incredibly rude giving me the biggest hard sigh and side eye like she doesn't work here wearing that blue collar shirt with the name tag. I've been to this store ever since I was little and never once have I been this rudely mistreated like this. If you work in the customer service industry than act like it don't side eye when a customer is trying to find an item. The employees name was Alice if you come into this store avoid at all cost
kevdakhemist
May 27, 2026
1 out of 5
Poor customer service. They leave you waiting around to unlock an item. Don’t recommend this place.
Venture A
May 26, 2026
5 out of 5
Friendly staff and great customer service - very competent, they know details about all the tech features and are always great at explaining and answering questions
Jason H
May 22, 2026
2 out of 5
Promised a deal on pc monitors only to be told at checkout that the employee was incorrect and the deal is only for certain monitors. Spent a lot time with employee deciding. Was pretty frustrated
Response from Best Buy
May 23, 2026
Good Afternoon, Jason,
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #155901" for reference. You can find us here:
Twitter(X):
https://bby.me/AIUZE8
Facebook:
https://bby.me/oc437z
Instagram:
https://bby.me/5rucs5