Best Buy Pasadena

Update from my post shared 3 months ago: Just three months after my most recent repair, my craft ice maker once again clogged up and has stopped working. I contacted Best Buy only to find out that my extended warranty expired three months ago, and despite the recent repair, my ice maker is no longer covered under warranty. I was previously told by Best Buy agents that repaired parts are covered for one year. Apparently that is not the case. Save your money and shop elsewhere. ORIGINAL POST: I strongly discourage anyone from buy appliances from Best Buy. Four years ago I purchased a $4k LG refrigerator, among many other appliances during a kitchen remodel. Less than a year later, the refrigerator’s craft ice maker stopped working. Geek Squad ultimately replaced the ice maker. Since then I’ve experienced this same issue nearly a dozen times. Recently, the Geek Squad agents did not show up for a pre scheduled repair appointment that was made three weeks in advance. I was not given advanced notice of the canceled appointment, and instead was notified the morning of. I’ve asked to return the refrigerator, and I’ve even asked for a replacement or store credit to purchase a new fridge. Best Buy has refused all requests. Their only response has been, “We’re sorry for the inconvenience” and for me to continue scheduling service appointments. According to many of the Geek Squad technicians I’ve spoken with, LG is notorious for making poorly designed ice makers, and Best Buy absolutely refuses to work with its customers. Rather than standing by the products they sell, they push garbage units and shaft their customers. Costco will be my go to store for appliances going forward.

Terrible first and foremost the lady that I tried to get her attention to, to help me with something was incredibly rude giving me the biggest hard sigh and side eye like she doesn't work here wearing that blue collar shirt with the name tag. I've been to this store ever since I was little and never once have I been this rudely mistreated like this. If you work in the customer service industry than act like it don't side eye when a customer is trying to find an item. The employees name was Alice if you come into this store avoid at all cost

Poor customer service. They leave you waiting around to unlock an item. Don’t recommend this place.

Friendly staff and great customer service - very competent, they know details about all the tech features and are always great at explaining and answering questions