Pacific Sales Kitchen & Home Pasadena

I went to Pacific Sales in Pasadena and my experience with General Manager, Jack Ohanian was great! He went above and beyond my expectations. I needed to exchange a refrigerator I purchased from Best Buy and over a span of 4 days I went in unsure and full of questions. Each and every time he was patient, knowledgeable, professional and always had a huge welcoming smile. I never felt like I was bothering him one bit. He also extended his kindness to my 3 year old granddaughter who had lots of questions for him as well. Lol. I left very happy and satisfied.

We lost our home in Altadena in the Eaton Fire ! We went to Pacific Sales and had 2 of the best sales people help us order what we needed! Super efficient, always got back to us when we had questions, amazing!!!🤩 They should be your go to people!! Appliances - RICARDO GARCIA kitchen & bath - DIARRA ELAHEE

I had such a great experience at Pacific Sales in Pasadena. Diarra went above and beyond from the moment I walked in. She was knowledgeable, patient, and never pushy, taking the time to understand exactly what I needed and walking me through my options. Her recommendations were spot-on, and she made the whole process easy and stress-free. The showroom is beautiful and well organized, and the whole team was friendly and professional. If you're shopping for kitchen and bath, ask for Diarra. You won't be disappointed. Highly recommend!

I was trying to purchase a Speed Queen TC5 washing machine from Best Buy, and they told me to buy it from Pacific Sales. When I worked at Caltech I walked by Pacific Sales almost every day, so I couldn't see any harm in doing that. Wow, what a mistake. Pacific Sales did nothing but write up the sale. After that, the insanely bad delivery experience and the DEAD ON ARRIVAL washing machine were all thanks to Best Buy. It's a little unclear to me why Pacific Sales even exists. They make the sale, but then they hand everything over to Best Buy, and from there on you deal with Best Buy. Neither Pacific Sales nor best Buy has factory authorized repair capability for Speed Queen. They can't even buy parts. And contacting Speed Queen directly for warranty repair is a joke. They MIGHT get back to you in about a week to schedule service someday. Fortunately I was able to get a refund through Best Buy. The process was complicated by the impotent meddling of Pacific Sales, who are utterly helpless to assist the customer after the sale. Most people at Best Buy never even heard of Pacific Sales, and half of them were unaware that the Geek Squad had no way to repair Speed Queen or buy parts.