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Pacific Sales Kitchen & Home Pasadena
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Frequently Asked Questions About Pacific Sales Kitchen & Home Pasadena
How do I check product availability at the Pacific Sales Pasadena?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Pacific Sales Pasadena store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Pacific Sales Pasadena stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Pacific Sales stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. For the most up-to-date hours, please review store hours on the Pacific Sales Pasadena store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.5(195 reviews)
jess c
March 28, 2026
5 out of 5
Jack Ohanian supported us today. He took the time to understand our needs and explained our down draft vent options thoroughly. This is the third purchase we have made at the pasadena location... we come back because of service like this!
Anson Z
March 25, 2026
1 out of 5
purchased five Thermador appliances (refrigerator, cooktop, hood, microwave, and dishwasher) from this company for $35,000, plus $1,800 for installation. The entire process took nearly three months and was incredibly frustrating.
Scheduling with their partnered installer (ABC) was a nightmare—if you miss one call, you have to start over. It took four appointments just to get them to show up, and every technician gave different, conflicting information.
On installation day, two of the five appliances were already damaged/defective, and there were no replacements available—so I had to wait another month.
The worst part: I had custom, high-quality cabinetry built specifically for the refrigerator, and the installers handled everything so roughly that they damaged the cabinet frame during installation. Despite this clearly being caused by their work, they refused to take any responsibility.
For a $35,000 purchase, this level of service is completely unacceptable. This was not a premium experience—it was careless, unprofessional, and extremely disappointing. I would strongly caution others before buying or using their installation service.
Katy K
March 24, 2026
5 out of 5
Diarra is patient, knowledgeable, and efficient.
Kathleen B
March 20, 2026
5 out of 5
What a wonderful experience for my husband and me. We walked into the store and we were greeted by Adriana. We are rebuilding post fire and we were shopping for new appliances. We didn't know if we would purchase them from Pacific Sales but wanted to see what was out there. After speaking with Adriana we immediately started picking things out. She is so knowledgeable and professional...best of all we didn't feel like she was trying to " sell" us. We are still placing orders with her and her communication has made it so easy for us. I usually don't write reviews, but felt compelled to share a positive experience.