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Pacific Sales Kitchen & Home Pasadena
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Frequently Asked Questions About Pacific Sales Kitchen & Home Pasadena
How do I check product availability at the Pacific Sales Pasadena?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Pacific Sales Pasadena store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Pacific Sales Pasadena stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Pacific Sales stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. For the most up-to-date hours, please review store hours on the Pacific Sales Pasadena store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.5(201 reviews)
Amelie T
May 08, 2026
5 out of 5
We had such a wonderful experience at Pacific Sales. We were assisted by Kate Reilly and she went above and beyond to help us find exactly what we were looking for. We had a very specific request but she found something that exceeded our expectations. Thank you Kate and the pacific sales team!
Ricardo C
May 08, 2026
5 out of 5
This place is truly amazing. They have a really well rounded selection and a super knowledgeable staff - Ilya specifically really went above and beyond to help us find exactly what we were looking for our principal bathroom.
Cindy L
May 08, 2026
1 out of 5
Huge lack of customer service !! Its sad how companies don’t sell service. At this point my recommendation to possible buyers is buy online avoid the frustration. Message to Management close this store your hugel store is useless without service . Step out of the market but it is absolutely mind boggling how your storw and Ferguson on the same street are opem for business with no customer service. I came herw because Ferguson up the street was terrible and you topped it . Ferguson has no solution but you can improve amd take all their business.. A welcome greet a acknowledge , effort would go a long way.
Alison
April 28, 2026
5 out of 5
I want to give a glowing review for Ilya Kupchenko. I've bought appliances in the past with Pacific Sales and always appreciated their great customer service. But I was so touched by this representative Ilya. I was just looking for an assistive toilet roll holder because I'm elderly and this young man really took the time with me and because of his experience, he found the perfect thing for me almost immediately. He was exceptional from start to finish. Pacific Sales got it right when they hired him. An unforgettable experience.