Best Buy Pinole

My laptop stopped charging. I took it in for repairs. After two weeks, I was told over the phone that my laptop was ready. It was not. After a third week of waiting, they returned my laptop. They had replaced the keyboard, which I had not asked for, INSTEAD of repairing the charger, and my laptop was now dead, unable to turn on. When I pointed this out, they tried to sell me a new laptop. Best Buy and Geek Squad have lost my business due to their level of incompetence.

Poor customer service ~I needed to replace my iPad, and transfer the data to my new device, so I thought this would be a quick transaction. I started with one person who was helpful in selecting the new device, but at the register Jorge took over and that’s when my experience took a bad turn. He barely acknowledged me during the entire transaction. It took several minutes for the iPad to be retrieved from the stockroom. Using a screen during setup and purchase (including &40 for the data transfer), Jorge was talking to other employees, and paused only to give me one-word commands to “sign” and “initial”. After paying, Jorge directed me to the Geek Squad area, where after waiting in line I was told I needed an appointment and that no one was available for a walkin. As he was walking away, I asked if I could make an appointment now. He came back and set it up for the following day. My next-day appointment with Sean for the data transfer went much better, with professional, courteous and friendly service.

I was happy with dash cam installation, 7 years ago, and now, I decide to use same store, for a new dash cam installation on my new car. For $99, I have a new dash cam installation, professional . Thank you guys! You are the best!

Jared from Geek Squad provided outstanding customer service. He was incredibly patient, knowledgeable, and took the time to explain everything clearly. His professionalism and willingness to help made the experience smooth and stress-free. We truly appreciate his support and highly recommend him!