Best Buy Pinole

Came with my family to buy apple products we have in mind. The store was quite empty with low traffic but no sales person to assist me what I want. I couldn’t even locate the product I was looking for. You will keep losing customers like me and continue to lose others if you don’t keep up with the service . I don’t even know what that person sitting at the entrance role is with a very unpleasant expression. Came here with my family to buy products and left empty handed. Dated 9/2/26 at around 6pm

I had a scheduled appointment at Best Buy on Sunday, August 30, 2026, for a rear camera installation. From the moment I arrived, the employee who assisted me, Imanol, appeared completely uninterested in helping me and acted as though he did not want to be there. I gave him the benefit of the doubt and left my vehicle for the installation. I spent about $30 on an Uber to get home, only to have him call me shortly afterward and say he couldn't complete the job because a bolt/nut was stripped. The problem is that the hardware was not stripped when I dropped off my vehicle. When I returned, there were metal shavings around the panel that were not there before. It appeared that the hardware had been damaged during the attempted installation, apparently while using a power tool. I asked if he could simply remove the damaged hardware and replace it. I was even willing to provide a replacement myself. He refused. What frustrates me most is that his attitude from the beginning made me feel like he had no intention of doing the installation. If he didn't want to perform the work, he should have simply said so instead of allowing me to leave my car there and spend $30 getting home. I expect better from Best Buy, especially when employees are working on customers' vehicles. If something is damaged during an installation attempt, I expect the employee to take responsibility and make a reasonable effort to fix the problem. Very disappointing experience. I hope management addresses this because this is not the type of customer service or professionalism I expect from Best Buy's installation team.

We came in needing an entire suite of kitchen appliances, and Ricky (the manager) and Perry made the whole process completely stress-free. Both of them were incredibly patient, walked us through their huge selection, and worked with us to put together the best bundle deal possible. They really took the time to make sure we got exactly what we needed without feeling rushed. Highly recommend asking for Ricky and Perry if you’re outfitting a kitchen!

Professional Assistance with Impeccable communication skills and Service, Jose Herrera...