How do I check product availability at the Pinole Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Pinole Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Pinole stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Pinole Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2316 reviews)
DAVE B
February 11, 2025
2 out of 5
Very frustrating to work with them on electronics set up
Response from Best Buy
February 12, 2025
Hello, DAVE BUSH,
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #64803642. Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Google Review #64803642
Thanks,
^Ezra
Kim J
February 09, 2025
5 out of 5
Great customer service the management team there are some of the best in the bay area.
Brad D
January 31, 2025
1 out of 5
I bought a charger for my computer cord charger from these people at Best Buy in Pinole misplaced the receipt paid a lot of money for the damn thing and they refused to take it back never been used
Response from Best Buy
February 01, 2025
Hi, Brad,
As mentioned in the Best Buy Returns and Exchange Promise found https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014, refunds lacking proof of purchase may be denied. Therefore, our team would be happy to see if locating your receipt may be possible on our end. To do so, send a private message or DM with your full name, phone number, email address, the date and time of your purchase, along with mentioning "Google Review 64762613" to one of the links below.
Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy)
Sincerely,
^Tina
Ronnye A
January 27, 2025
3 out of 5
Serviço dos vendedores precisa melhorar
Response from Best Buy
January 27, 2025
Obrigado por compartilhar essa experiência conosco, Ronnye. Essa não é a experiência que queremos para nossos clientes. Nós nos esforçamos para tornar as visitas à loja uma experiência envolvente, simples e agradável todas as vezes, e definitivamente esperamos que nossos funcionários, de cima a baixo, se comportem da forma mais profissional possível em todas as situações. Agradeço por nos escolher para sua compra e gostaria de ter isso avaliado para você mais adiante.
Envie-nos mais detalhes por meio de nossos canais de mídia social no Instagram (https://www.instagram.com/thisisbestbuy/), X/Twitter (https://x.com/BestBuy) ou Facebook (https://www. facebook.com/bestbuy). Envie-nos o local da loja, junto com seu nome completo, número de telefone e e-mail. Adicione também o Google Review 64739777. Estamos ansiosos para ouvir de você.
Atenciosamente,
^Deysha