Best Buy Pleasant Hill

I’ve been a Best Buy customer for years, but this experience completely changed my view of the company. Best Buy hides behind confusing and inconsistently applied return policies, then stonewalls customers when issues arise. I was bounced between store staff, corporate support, and “executive resolution” with no one taking real ownership or offering a reasonable solution. Each interaction felt scripted, dismissive, and designed to exhaust the customer rather than help them. What’s most frustrating is the lack of accountability. Policies are selectively interpreted, explanations change depending on who you speak to, and once they decide to say no, meaningful conversation stops. Escalations lead nowhere. Transparency and basic customer respect are clearly not priorities. For a company of this size, the customer care experience is shockingly poor. If something goes wrong with your purchase, be prepared for a long, frustrating process with little to no resolution. I would strongly caution anyone buying higher priced items here. Once Best Buy has your money, you are largely on your own.

Sarah at the Apple shop inside Best Buy delivered one of the best retail experiences I’ve had in a long time. Her product knowledge is outstanding—she clearly understands the Apple ecosystem inside and out and was able to explain features, differences, and recommendations in a way that was both thorough and easy to understand, without ever being overwhelming or pushy. Beyond her expertise, Sarah’s kindness and professionalism truly set her apart. She was patient, attentive, and genuinely invested in making sure I felt confident and supported throughout the entire interaction. You can tell she takes pride in her work and in providing excellent service. The overall cleanliness and organization of the Apple shop also deserves recognition. The space was immaculate, well-maintained, and inviting, which made the experience even more enjoyable and reflected the high standards Sarah upholds daily. Sarah is a true asset to the Apple shop and Best Buy. If you’re looking for knowledgeable guidance, warm customer service, and a top-tier shopping experience, I highly recommend asking for her. She absolutely deserves recognition for the level of care and excellence she brings to her role.

The people at the checkout are friendly and the store is kept clean and tidy it really reminds me of what it was like to be a kid when I'm walking to a Best buy and I don't go there nearly as much anymore but this one and pleasant hill is pretty good

Went here a few days ago seeking batteries for a new camera of mine. I didn’t know much, but I went to one of the help departments towards the back of the store, and the gentleman there helped me out with everything I needed. I’ll definitely be back.