Frequently Asked Questions About Best Buy Pleasant Hill
How do I check product availability at the Pleasant Hill Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Pleasant Hill Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Pleasant Hill stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Pleasant Hill Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3757 reviews)
allan k
November 30, 2025
1 out of 5
Geek Squad was Totally incompetent for IPhone iPad issue, They Factory reset both at the same time and now it’s a nightmare trying to log into Apple Account since you can’t unlock account without retrieving code from your other Apple device. They should have known this and Best Buy refused to refund
$ 180 fee. They didn’t even fix or help with anything.
Haochen Y
November 21, 2025
1 out of 5
I’ve waited for 2 months for laptop repair, and after sending it twice to the repair center, my laptop is as broken as 2 months before. Thanks for offering my laptop a long-term free travel😶
Safari R
November 20, 2025
1 out of 5
If you want to be dismissed and disrespected go to this store. I do not understand the dismissive attitude of a lot of these staff on the floor and behind their customer service desk. You have your jobs because people walk in and want to buy something they probably do not need but want to enjoy it. By ruining their experience and disrespecting them, they will choose other stores. It is the store manager’s responsibility to get it together and train their staff. But it has been getting worse every year at this location.
Keith S
November 18, 2025
4 out of 5
This really was just a pop in and pop out for getting some cables this time. Ever since Fry's y'al know