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Best Buy Pleasant Hill
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Apple Shop
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Frequently Asked Questions About Best Buy Pleasant Hill
How do I check product availability at the Pleasant Hill Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Pleasant Hill Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Pleasant Hill stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Pleasant Hill Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3796 reviews)
RITA W
April 13, 2026
1 out of 5
Customer service is awful!!!!!!!
Response from Best Buy
April 13, 2026
Hello Rita,
We can see why you’d be upset, and we’re really grateful you took the time to share your experience with us. Your feedback matters, and we want to make sure it’s fully documented, so we can continue improving. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #141124 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/TFogwl)
• Twitter/X (https://bby.me/kUx3vh)
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D R
April 08, 2026
5 out of 5
Everyone very helpful here! This is the store!
Mac C
April 08, 2026
1 out of 5
At the Pleasant Hill store, on the very same day, one of the sales employees was rude from the start. My 12-year-old son asked me a question about the TV, and the employee abruptly butted in, assumed what he meant, and rudely shut him down. I had to step in and firmly explain what my son was actually asking because the employee had already decided he knew better. During that same visit, the employee also spoke over me several times. That kind of behavior is disrespectful and completely unnecessary. Frankly, they were lucky I even chose to buy a TV from Best Buy after that interaction.
Response from Best Buy
April 08, 2026
Hello, Mac,
Having a concern with the employee responding rudely to a question while you and your soon were in store can be difficult. We would be glad to chat with you about your concern if you would like to reach out to us on any of our social media profiles below with Review 139550.
Facebook (https://bby.me/XkCeKs)
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Instagram (https://bby.me/DXkYyX)
Joe F
April 07, 2026
4 out of 5
Just your typical electronics store. Most employees were nice and greeted you. I didn't need much assistance on anything so I can't say mich for their service but the checkout was fast.