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Best Buy Pleasant Hill
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Frequently Asked Questions About Best Buy Pleasant Hill
How do I check product availability at the Pleasant Hill Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Pleasant Hill Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Pleasant Hill stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Pleasant Hill Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3663 reviews)
SeluF
April 22, 2025
1 out of 5
Customer service is exponentially slow, mind&body in some souls here..the couple of employees who “helped” us yesterday and today were simply unaware of their role in customer service. It was disgustingly annoying. They seemed miserable and in a hurry to escape any given task.
Michelle A
April 18, 2025
1 out of 5
This was the worst experience ever. Really awful people. Jordan seemed she was angry I was asking for help. Them after selling things and so called setting up, when she saw it wasn't working, just abandoned me and disappeared. Shame on you. They didn't refund me for the wrong item they sold me. It was so cruel to just leave someone from out of country like that. Where is your humanity people? Very upsetting
Response from Best Buy
April 18, 2025
Hello, Michelle,
Thank you for sharing your concerns. I am having a bit of trouble following your complaint. I can understand that wanting help that you didn't receive can be difficult. If you would like support we would be glad to help in any way we can. Please reach out to us on any of our Social Media Profiles below with Review 65053515. Please include in a Direct or Private message your full name, email, phone number and all details regarding your concern so we can better assist you if we are able to.
Facebook (facebook.com/BestBuy)
Twitter/X (x.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Thanks,
^Tommy
e c
April 17, 2025
1 out of 5
No one was working in the car audio section. No help was available.
Response from Best Buy
April 17, 2025
Hello there,
Not being able to get service in the car audio section is upsetting. Please reach out on social media private links to discuss the store experience. When you are reaching out mention "Google Review 65050552", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay
Andrea V
April 13, 2025
1 out of 5
I stopped in the store Sunday afternoon, the people working there, really don’t want help the customers. Very Sad .
Response from Best Buy
April 14, 2025
Good Afternoon, Andrea,
We fully understand how you are feeling after not getting the assistance you needed while shopping with us. We would be happy to partner with you and work to better assist you. Please feel free to send us a private message via social media with your full name, phone number, email address, and Google review: #65039664.
- Facebook (https://facebook.com/BestBuy)
- Twitter/X (https://twitter.com/BestBuySupport)
- Instagram (https://instagram.com/BestBuy)
Kindest regards,
^Bobby