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Frequently Asked Questions About Best Buy Pleasant Hill
How do I check product availability at the Pleasant Hill Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Pleasant Hill Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Pleasant Hill stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Pleasant Hill Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3866 reviews)
Susan E
October 13, 2026
5 out of 5
Received help right away on where to find what we wanted. Check out was fast.
Serge S
October 11, 2026
1 out of 5
Avoid Best Buy Geek Squad for phone repairs. Refused a basic iPhone battery replacement unless I also paid for a brand-new screen that isn't even broken. They also claimed it would take 4 days instead of same-day. Unprofessional and an obvious cash grab!
Response from Best Buy
October 11, 2026
Thanks for sharing this review. We’re concerned to hear about this experience and that you felt that the additional repair service to your screen wasn't necessary. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/PTaOn6), Twitter/X (https://bby.me/GWQmEg), or Instagram (https://bby.me/5VdEax). Please include the Google Review reference number #233655 when reaching out.
Max H
October 08, 2026
1 out of 5
Customer service is terrible and costing BestBuy business. I bought a Lg C6 TV for $1699.00 on October 4th to be delivered and installed on October 10. The price dropped to $1499.00 on October 5th so I went in for a simple $200.00 price adjustment. (I’ve been a BB Tech Club member for years)
The customer service? Person grunted at me, grabbed my receipt and wordlessly started typing. I started to ask if the installation was cheaper now with the new same but she cut me off and said “we don’t price match installation” I said “so I can just return the purchase and buy again with cheaper install?” She cut me off again saying it’s been installed. No refund on install. The tv had not been installed so I asked her to simply tell me if the installation price had dropped. She cut me off and said I don’t know. Then she said “I can’t help you” she mumbled something to a coworker and asked him to help me! Outrageous! She acted in a hostile way as our interaction started.
I walked over to the electronics section and had my $200.00 refund in a few minutes. With no attitude. I like the 24 month zero interest Bestbuy credit card but without that, I would not shop there again!
Todd S
October 07, 2026
3 out of 5
Waited a while to do a return and only 2 people in front of me.
Response from Best Buy
October 07, 2026
Hello,
Thanks for sharing your experience with us. We understand having it take longer than expected to complete your return, isn't a welcome experience. We'd like to ensure this is reviewed further.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/EKTjFY), Twitter/X (https://bby.me/MNOCGa), or Instagram (https://bby.me/6MsB3i). Please also refer to your "Google review 231660" in your message.