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Best Buy Pleasant Hill
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Apple Shop
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Frequently Asked Questions About Best Buy Pleasant Hill
How do I check product availability at the Pleasant Hill Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Pleasant Hill Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Pleasant Hill stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Pleasant Hill Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3788 reviews)
Diego R
March 12, 2026
1 out of 5
Came in and bought an opened box GoPro with “excellent condition”
Just to go home right before going on vacation to the screen not working , charger was missing , and nothing seemed to be working . Do you guys not check the device before selling!!!?
Additionally I come in to tell them about it and the don’t care at all . Made me pay for another one that was a little more expensive
I had the worst experience here
I shop from you guys all the time and will no longer shop from you guys
Very bad business!!!
Response from Best Buy
March 13, 2026
Hi, Diego,
Thank you for taking the time to leave feedback for us regarding your recent interaction. I can understand wanting accurate information when purchasing and open-box device at our stores.
So that we can look into this closer, please send us a private message on any of the following social media platforms: Facebook (https://bby.me/FYgLIr), X (https://bby.me/DEj932), or Instagram (https://bby.me/CQ8xTX).
Please be sure to mention “Google review #128812” in your social media message.
We look forward to assisting you!
Cynthia C
March 07, 2026
5 out of 5
I needed to purchase PCMover and they had it in stock. Great customer service!
Ben M
March 06, 2026
1 out of 5
Only get 15 days for a return- I bought an external SSD card that appeared to have already been returned and resealed. I couldn’t get it to work and after returning from vacation, tried to return it only to be told that you only get 15 days to return an item. That’s absolutely ridiculous.
Response from Best Buy
March 06, 2026
Hi, Ben,
We definitely understand the desire to make the most of our Return & Exchange Policy. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #126531 in your message. You can find us here:
Facebook (https://bby.me/9inxq2)
Twitter/X (https://bby.me/m0f7g7)
Instagram (https://bby.me/urvg3c)
We hope to hear from you!
Naseer A
February 24, 2026
1 out of 5
Hi. I returned some items to Best Buy, Pleasant Hill. I was supposed to receive my return checks within 10-15 working days as per the store’s return policy. Now, it has been almost two months that I have not been refunded. Several times called the customer care service line, created the case, still waiting for refunding. This is highly unprofessional. I don’t know why their back office is taking too long to refund the amounts? I doubt that you really care about the customers. I have a disgusting experience dealing with Best Buy. If someone responsible is reading this review, please do something about it and realistically support the customers not just by words. Please do something!!
Response from Best Buy
February 24, 2026
Hey there, Naseer,
We understand your frustrations with your return. We would love to hear more about your experience. Please send us a private message on Facebook (https://bby.me/3b88kk), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #121388".