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Best Buy Pleasant Hill
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Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Sony Experience%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cstyle%20type='text/css'%3e%20.st0{fill:%23FFFFFF;}%20%3c/style%3e%3cpath%20d='M12,23c6.08,0,11-4.93,11-11c0-6.08-4.93-11-11-11C5.92,1,1,5.92,1,12C1,18.07,5.92,23,12,23z'/%3e%3cpath%20class='st0'%20d='M11.56,7.17v9.66h3.06v-0.87h-2.18V7.17H11.56z'/%3e%3cpath%20class='st0'%20d='M8.48,9.81c0.73,0,1.32-0.59,1.32-1.32c0-0.73-0.6-1.32-1.32-1.32c-0.73,0-1.32,0.59-1.32,1.32%20C7.16,9.22,7.76,9.81,8.48,9.81z'/%3e%3cpath%20class='st0'%20d='M12.44,2.8c-0.12,0-0.33,0-0.44,0c-5.08,0-9.21,4.12-9.21,9.2c0,2.46,0.96,4.77,2.69,6.51%20c1.74,1.74,4.05,2.71,6.52,2.71c2.46,0,4.77-0.97,6.51-2.71c1.73-1.74,2.69-4.05,2.69-6.51v-0.42h-6.57v0.85h5.7%20c0,0.02,0,0.11,0,0.13c-0.28,4.35-3.92,7.78-8.32,7.78c-2.23,0-4.33-0.86-5.9-2.44C4.52,16.33,3.65,14.23,3.65,12%20c0-2.23,0.87-4.33,2.45-5.9C7.67,4.52,9.77,3.65,12,3.65c0.1,0,0.33,0.01,0.44,0.01V2.8z'/%3e%3c/svg%3e)
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Frequently Asked Questions About Best Buy Pleasant Hill
How do I check product availability at the Pleasant Hill Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Pleasant Hill Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Pleasant Hill stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Pleasant Hill Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3619 reviews)
Colin H
January 17, 2025
1 out of 5
Until today I would buy almost all my household electronics at Best Bey because I like the idea of having a person I can go to in case of customer service.
Well today Best Buy failed me... I bought a pair of Ray Ban Stories just over 2 years ago with a 2 year protection plan. The sunglasses failed and I started the process to return/fix them before the 2 year protection plan was up but unfortunately we had a family emergency and could not finish the return process(literally leaving the store because my father had a stroke).
After the 2 year mark was up and I told them the situation I got no help from Best Buy.
Don't go to Best Buy, just buy from Amazon... there is no added value. All you get from Best Buy is long lines, higher prices and zero customer service.
I would give them zero stars if possible.
Reply to Ezra@Best Buy and update...
I don't really use much social media anymore but I will get on Twitter to follow up.
A short overview of the steps I already took...
Step 1: I made an appointment with Geek Squad the gentleman was very kind and as helpful as he could be, he directed me to call/ message customer service because he said if anyone could fix this it would be customer service.
Step 2: I went home and customer service told me "the only people who could fix this would be a manager at the store" but they did make another in store appointment for me.
Step 3: Went back to the store end of day yesterday the manager told me there was nothing he could do... he was less than helpful and by far the worst person from Best Buy I dealt with yesterday.
Step 4: Finally got home and called customer service again and they were very sympathetic and agreed yes a manager could do something so they said they would setup a phone appointment with a in store customer service manager.
They told me I would hear back by end of day yesterday or no later than 2 hours after the store opened today (depending on call queue)... well we are more than 2 hours after the store opened and have not heard back.
Response from Best Buy
January 18, 2025
Hello, Colin,
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #64699493. Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Google Review #64699493
Thanks,
^Ezra
Prerna R
January 15, 2025
1 out of 5
Seriously, this specific location customer service is very sub par! Save your time and energy coming down here only to be hassled about your pick up order just have it shipped or Amazon it. 9/10 it won't be ready for pick up when you need it.
Response from Best Buy
January 16, 2025
Hi Prerna,
Thanks for sharing this review with us here. I'm concerned to hear about this experience, and that the service you received didn't meet expectations, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly, and provide any assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so a live agent can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64683536.
Thanks,
^Caleb
That G
January 09, 2025
5 out of 5
Best Buy always has what I need. I love the knowledgeable staff and price matching.
Harleen D
January 08, 2025
5 out of 5
Clean store and friendly staff