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Customer service is awful!!!!!!!
Response from Best Buy
April 13, 2026
Hello Rita,
We can see why you’d be upset, and we’re really grateful you took the time to share your experience with us. Your feedback matters, and we want to make sure it’s fully documented, so we can continue improving. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #141124 in a private message. We’re here to listen and help however we can.
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Everyone very helpful here! This is the store!
At the Pleasant Hill store, on the very same day, one of the sales employees was rude from the start. My 12-year-old son asked me a question about the TV, and the employee abruptly butted in, assumed what he meant, and rudely shut him down. I had to step in and firmly explain what my son was actually asking because the employee had already decided he knew better. During that same visit, the employee also spoke over me several times. That kind of behavior is disrespectful and completely unnecessary. Frankly, they were lucky I even chose to buy a TV from Best Buy after that interaction.
Response from Best Buy
April 08, 2026
Hello, Mac,
Having a concern with the employee responding rudely to a question while you and your soon were in store can be difficult. We would be glad to chat with you about your concern if you would like to reach out to us on any of our social media profiles below with Review 139550.
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