Best Buy Rancho Cucamonga

So I went in to buy a digital notepad and unfortunately their displays of the brand I was considering were broken. I asked to alert a manager about it, but apparently it's more of a corporate issue. A very nice salesperson named Michael spent a LOT of time walking me through the different tablet options, from notepads to ebooks to regular full service tablets, talking me through all the options with patience and great information. I finally settled on what I came in for, on the promise that I had two weeks to return it if it wasn't damaged. I'm incredibly happy with the service I received, and Michael promised to alert the store about the display issue.

Thank you Chris and team for being a service

Great Shopping Experience

I’ve been a Best Buy customer for years, but this experience completely changed my view of the company. Best Buy hides behind confusing and inconsistently applied return policies, then stonewalls customers when issues arise. I was bounced between store staff, corporate support, and “executive resolution” with no one taking real ownership or offering a reasonable solution. Each interaction felt scripted, dismissive, and designed to exhaust the customer rather than help them. What’s most frustrating is the lack of accountability. Policies are selectively interpreted, explanations change depending on who you speak to, and once they decide to say no, meaningful conversation stops. Escalations lead nowhere. Transparency and basic customer respect are clearly not priorities. For a company of this size, the customer care experience is shockingly poor. If something goes wrong with your purchase, be prepared for a long, frustrating process with little to no resolution. I would strongly caution anyone buying higher priced items here. Once Best Buy has your money, you are largely on your own.