Best Buy Rancho Cucamonga

Great Shopping Experience

I’ve been a Best Buy customer for years, but this experience completely changed my view of the company. Best Buy hides behind confusing and inconsistently applied return policies, then stonewalls customers when issues arise. I was bounced between store staff, corporate support, and “executive resolution” with no one taking real ownership or offering a reasonable solution. Each interaction felt scripted, dismissive, and designed to exhaust the customer rather than help them. What’s most frustrating is the lack of accountability. Policies are selectively interpreted, explanations change depending on who you speak to, and once they decide to say no, meaningful conversation stops. Escalations lead nowhere. Transparency and basic customer respect are clearly not priorities. For a company of this size, the customer care experience is shockingly poor. If something goes wrong with your purchase, be prepared for a long, frustrating process with little to no resolution. I would strongly caution anyone buying higher priced items here. Once Best Buy has your money, you are largely on your own.

I ordered for open box. they accepted the order online and then cancelled the order. this has happened before too I guess they just canceled the order because it was a good deal and last item remaining. So, the Staff I guess cancelled and brought it for themselves. Online it Said payment problems bur amount was deducted and then refunded after cancellation. when I called, they Said it was not working. So, I don't understand how both the items can be not working and So why was it listed. it has happened before too. So I guess they cancel and buy it themselves as it's a nice deal and last one remaining.

I went December 26th and they had a lot of employees working with great customer service. Found what i need for my kids. I have always shoped at Best Buy when I needed a Computer, Printer and other electronics.