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Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Rancho Cucamonga
How do I check product availability at the Rancho Cucamonga Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rancho Cucamonga Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rancho Cucamonga stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rancho Cucamonga Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4674 reviews)
Franci P
October 01, 2026
5 out of 5
Geek Squad. Friendly, knowledgeable, helpful
Freddie C
October 01, 2026
1 out of 5
Deceptive Warranty Promises & Unbelievably Disrespectful Management
I am writing this review to warn others about the completely unacceptable behavior and deceptive practices at this Best Buy location.
Earlier this year, an employee upsold me on a premium screen protector by explicitly promising a free lifetime warranty replacement for life.
I came into the store today to get a replacement, only to be told that the specific model I purchased had been discontinued. Instead of honoring the commitment made at the time of sale, I was told I had to pay to upgrade if I wanted to keep my warranty.
When I stated that I didn't want to pay extra for a replacement that was promised to be free for life, the manager, Jordan, insulted me directly, asking: "What, are you broke? You can't afford $10 to upgrade?"
Making degrading assumptions about a customer's financial situation is completely unprofessional. After this interaction, Jordan offered a compromise: he said he could downgrade the protector and process an even exchange so I wouldn't have to pay anything. I reluctantly agreed just to get the issue resolved.
Jordan then walked away, but when the team went to process the exchange, the system showed I owed a remaining balance. A second manager then came over. Instead of taking accountability for what Jordan had just promised me, this second manager made another patronizing comment, saying: "What's the big deal? You can't afford 25 cents?"
To have two separate members of management insult and belittle a customer over fees resulting from their own store's broken promises is appalling. It isn't about 25 cents or $10—it is about basic respect, integrity, and honor in business.
I will never shop at Best Buy again. I am closing my store credit card and taking my business elsewhere. No customer should be spoken to this way. Management at this location needs serious retraining in basic professional courtesy.
Response from Best Buy
October 01, 2026
Hello.
It is concerning to hear that this was the service you received, and your frustrations are valid. We would be glad to gather all the information necessary, document this feedback, as well as share with the appropriate teams. To do so, you can connect with us via Facebook (https://bby.me/wFDVsg), Twitter/X (https://bby.me/z9Z25Z), or Instagram (https://bby.me/P4JYbc). When reaching out via social media, be sure to mention that it's in response to Google Review number 229006.
Thank you.
Tamera S
September 30, 2026
1 out of 5
Terrible terrible I do not Recommend this location to purchase a big ticket item. They Do Not follow delivery instructions then have the audacity to say call AT 8pm to reschedule not before 8pm only for me to place the call and get a message saying that department is closed. This is BEYOND FRUSTRATING !! Never Again....
Jose A
September 26, 2026
5 out of 5
Great variety and top of the line equipment.