Melissa C
September 12, 2025
Bryan at the laptop department was the biggest, nicest, GOAT!! So knowledgeable, patient, and kind. Helped me with a stressful purchase! The supervisor Edward was also super helpful and funny. Amazing place and kind staff
For such a big chain, this place has the worst customer service. I called in order to check an item in stock, no one answered. I went to the store and there was about 12 employees in the front just standing around. I went to ask for help and it took them 20 minutes to finally send someone. They didn't have the item in stock. I'm not sure how these big box stores think they will remain in business when the customer experience in store is so bad.
Response from Best Buy
September 12, 2025
Hello!
Thank you for your feedback. It's understandable to want to speak with an in-store representative before making a purchase. While it's never our intent to cause any inconvenience, our in-store agents are dedicated to those shopping in person. However, our phone support team is well-trained and equipped to address most concerns remotely. You can always find up-to-date pricing and item availability at https://bby.me/txoxhw.
For help with any questions or concerns you may have, please reach out to us via Facebook https://bby.me/2bs4dz, Instagram https://bby.me/qdwyms, or Twitter/X https://bby.me/ahum1t in a private message or DM, and be sure to include your Google review 42562.