I actually had good service up until it came time for me to have my computer. I ordered in store, asked for delivery, Ontrac delivered to the wrong person, and it's been in limbo for a week. They tell you something about a verification dept that no one can call and doesn't call you in the 24-48 hours they tell you they'll contact you in. Store employees lie and say your new delivery was approved, just to find out there's still a hold. It shouldn't take 5 days to release a hold for a computer and no one at the company will talk and explain what's going on. If they can refund the thing, they can have it delivered.
Needs to improve on their customer service
Response from Best Buy
April 17, 2026
Good morning!
Customer service is extremely important to us. So, learning that this was not your experience is heartbreaking. We are sorry that you did not receive impeccable customer service and would like to look into what occurred to prevent this from reoccurring. Please send a private message to one of our social media links listed below. When sending your message, please state that you are replying to "Google Review 142630".
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