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GEEK SQUAD

Best Buy Rancho Cucamonga

4.1
(4578 reviews)
12260 Foothill Blvd
Rancho Cucamonga, CA 91739
(909) 803-5766
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My local Rancho Cucamonga Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
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Recent Reviews

4.1
(4578 reviews)
CHAONAN L
March 20, 2026
1 out of 5
I ordered a gaming laptop from the Best Buy website on January 29, with an expected delivery date of February 10. However, it was marked as delivered on February 6 at approximately 1:00 PM, five days earlier than scheduled. Later that same afternoon, around 3:00 PM, the delivery driver returned and took the package from my doorstep. As a result, I never received the laptop. I contacted Best Buy and waited for the outcome of their investigation. I was later informed that they could not provide a reshipment or refund and was advised to contact local law enforcement and my bank. I filed a police report, and the police recommended that I continue pursuing the matter directly with Best Buy. As a consumer, I am deeply disappointed with how this situation has been handled and expect a reasonable resolution. I am requesting a refund or replacement, as the issue occurred during the delivery process arranged by Best Buy!
Donald N
March 10, 2026
2 out of 5
Was great untill i got a open box playstation pulse elite. And said excellent condition . Ya nit at all missing the dongle and the holder on top of having a amazon plug. Idk what kind of quality control is going on with the open box thus is ridiculous. Ill be going back to return it tomorrow and complain.
Nate T
March 07, 2026
1 out of 5
Shame on you, Best Buy !! your geek squad is at a 2.8 rating and you’re still letting them be inside your business? My feet are swollen. You guys don’t provide enough chairs. Sure I had an appointment at 5 o’clock. But I’m still standing here at 6:20. Shame on you!!
Response from Best Buy
March 08, 2026
Hello Nate, We can see why you’d be upset if you had to stand on your feet for a excessive time. We would like to see if we can help in any way. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #126932 in a private message. We’re here to listen and help however we can. • Facebook (https://bby.me/tqigvv) • Twitter/X (https://bby.me/n4g9fk) • Instagram (https://bby.me/40ik7k)
steven n
March 07, 2026
3 out of 5
Store shelves great. Customer Service socks. Either too few or they don't care or they spend too much time with
Response from Best Buy
March 07, 2026
Hello, Thanks for leaving your feedback. It's unfortunate that your experience was a negative one. This is never what we expect to hear. We get why you would be displeased, if you're not able to get help or if you don't feel cared for. We would like to speak with your more and document your feedback. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 126779 in your message to us. X: https://bby.me/hfied0 Facebook: https://bby.me/l94opr Instagram: https://bby.me/vk4w0c

About Best Buy Rancho Cucamonga

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