Best Buy Redding

I am a senior citizen that needed a new cell phone. Was not looking forward to the task as I went to Best Buy in Redding. I was pleasantly surprised when Eric, the employee in that department, was very helpful and professional. He answered all my questions and concerns, found the best phone for my needs, and set the device up so when I walked out the door it was ready to go! His confident knowledge,demeanor and manners were appreciated. Customer service isn't common these days, but at Best Buy , on that day, it is still alive! I would recommend asking for Eric if you ever need to shop there.

I rarely write reviews, but I felt like I needed to share my experience. I went to the Redding Best Buy to purchase a new TV. At first, I had trouble finding an employee to help me, which I understand because stores can get busy. When I finally found someone, I explained that I was deciding between a Sony and a Hisense. I asked him to give me about five minutes to think it over, and he said, “No problem.” About five minutes later, I turned around and he was gone. My boyfriend had just come back from the restroom and said he saw the employee walk into a back room. I approached the employee sitting near the front and explained that the person helping me had simply walked away. After I described him, I was told, “Oh, he’s off now.” I was honestly shocked. He couldn’t have let me know his shift was ending or found another employee to take over? The employee at the front also didn’t offer to help or call anyone else over. I was about to leave when another employee happened to walk by, so I asked him for assistance. Thankfully, he helped me complete the purchase and said the TV would be brought to the front and someone would help load it into my car. We saw the TV waiting at the front, pulled the car around and waited outside. The employee sitting at the front said he would be right out, but after about ten minutes, no one came. We went back inside, and he was still sitting in the same chair. When I asked whether someone was going to help us, he finally said he would find somebody. The entire experience felt dismissive and unprofessional. Buying a new TV should not require repeatedly tracking down employees and asking for basic assistance. I don’t think I’ll be returning to the Redding Best Buy.

Good customer service. The kid knew exactly what kind of universal remote I needed.

Great manager unlike the managers for all the other stores in town for drops, they don't come out and tell you anything. At least he does