They were really helpful with helping me me find what I was looking for an need and they weren't really understanding when I needed to get a replacement for a item that wasn't working properly
I waited at the store for a person to assist me for over 15 minutes. Upon delivery, They did not balance the refrigerator and it has make loud noises off and on since. A week later, I called the store to ask about the warranty and had the WORSE experience with an AI person. she kept repeating "can you repeat that" or "I did not understand" for nine minutes. I asked for a person, a human being, someone with a brain, stated I will never buy anything here again, I would like to file a complaint but nothing worked. I pressed every key on my phone hoping it would redirect me. I gave up and hung up.
Response from Best Buy
April 22, 2026
Good morning,
Thanks for taking the time to share your experience with us. Getting a new refrigerator is a big purchase, and we understand that this hasn't gone as well as expected from the purchase to getting support after receiving it. We'd like to look into this with you.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/KjLtNV), Twitter/X (https://bby.me/ILk8Zs), or Instagram (https://bby.me/1yarax), and include a reference to your "Google review #144638".
Thanks for the useless AI phone call
Response from Best Buy
April 04, 2026
Having concerns with the support on the phone system can be difficult. Please reach out for support on any of our social media profiles below with Review 138580 for support.
Facebook (https://bby.me/aPsfLB)
X (https://bby.me/y5c3Vh)
Instagram (https://bby.me/IZ8ago)