Everyone was very polite and helpful.
The salespeople and other employees are all great. But the products are trash. They sold me a lens for my Sony Camera, for hundreds of dollars... I was ready to love it. But I returned it the next day. I knew after shooting about 4 photos that this lens was total crap. It had good stats, but the whole thing was made of plastic. Must have had cheap glass inside. It was garbage. Glad I got most of my money back, they did charge me like 45 bucks restocking fee which is insane. Does it take HOURS to place it back on the shelf? I didn't damage the box in any way, I opened it very carefully in case it needed to be returned. Oh well. Last trip to that goofy store
Response from Best Buy
July 22, 2025
Hello, Joel,
Thanks for taking time out of your day to leave us your feedback. Paying a restocking fee can be frustrating, so I can understand your disappointment. We would be happy to document your experience on a corporate level and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/oda9i8), Twitter/X (https://bby.me/nfgevk), or Instagram (https://bby.me/1mymb0). Please provide your full name, email address, and telephone number to complete the documentation process. Please also reference Google Review #19194.
Regards,
^ Aaron
I'm not trying to be rude but I was highly unsatisfied I bought an open box item but I called and check availability they confirmed and when I got there not all the merchandise was with it then they tried to sell it to me and then they
told me they could take off $6 I felt insulted and walked out I was so excited that I was buying a nice tablet for my business and it turned it to a nightmare
Response from Best Buy
July 19, 2025
Hello Michael,
I can understand how you would feel that way purchasing an open boxed item is normally an easy process. Did you make the purchase? I would like to see what we can do for you. Can you reach me at one of the Social Media links below reference Google Review #17658 in a private message providing us with your full name, email address, and telephone number to start. I look forward to hearing from you!
Facebook (https://bby.me/58pf97)
Twitter/X (https://bby.me/fel6jf)
Instagram (https://bby.me/2bs1ag)
Google Review #17658
Thanks,
^Ezra
I ordered a fridge for my mom to be installed. Rian and Joe from Geek Squad were awesome! They navigated the small door frames effortlessly when installing the new fridge. They hooked everything up perfectly and explained everything about the new fridge to my mom. They were polite, professional, and knew what they were doing. All while it being 110 degrees outside! Thanks guys!