Best Buy Moreno Valley

Kudos to Denver at 2852 Canyon Springs Pkwy, Moreno Valley CA location. We went to that store location for a online purchase return and a bouch of gift card process, it wasn't an easy transaction and that was right before the black friday. Despite all that, Denver stepped in and patiently helped the cashier to resolve the online transaction, and he personally handled my bestbuy online account certification issue when the system was acting up. Denver took time to answer our questions on the store gift card promotion, and even double check with the store manager to make sure we had the accurate information for us. We were so happy with the service, ended up came back to the store to shop more stuff for holidays. Again Denver greeted us and other customers, and helped answer everyone's questions and made our shopping experience enjoyable even during the crazy busy black friday. I want to thank Denver for his excellent service, and that's the exact reason for customers like us to keep coming back to the physical store. The way Denver leads his team by his example, I have no doublt we will have quality service in this bestbuy location regardless which associate we deal with. Thank you Denver for your excellent service at Bestbuy store, Bravo!

Bought a TV, they didn't show up for the delivery so I had to reschedule. Called to complain and all I got was an AI that refused to help and then transferred me to a different AI. Stop using AI for customer service. I tried to get it to give me a 75% discount but it didn't cooperate.

I bought a mobile phone cover on black Friday by $18.99 but the originally price was $61. I saved $41 . It is an amazing cover, I like it.

Brought in a Alienware laptop I bought used for a tune up and thermal paste super disrespectful manager with glasses there in the geek squad department came in multiple times to make sure it was going to get done! Last minute they canceled could not do it. Will not be returning!!! ITS A TRAP DONT DO IT!!!!