Over an three hour wait (will update review with actual wait time) for a product that I purchased online, and have a receipt for. They can't pull one off the shelf without their system giving the okay. I've been told its for "fraud protection" my card has been charged, I have the receipt, I have the card and my ID in hand to prove my identity.
Should have purchased from Amazon.
On top of this, while waiting at the pickup window, and associate walked over, pull another customer out of line at check out, checked them out at the pickup window, then walked away, completely ignoring me.
*pic related. 9 in stock but they won't give me my order. My only option is to cancel my order and wait 3-5 business days for refund and then spend even more to buy the one one the shelf.
*update: Just over third hour waiting in store and the same manager i dealt with before finally offers to contact store support since hes "never seen it take this long". He contacts them and finds out there is a "verification hold". 20 minutes later he tells me that they pushed it through, and another 15 min to pull my product. More than a bit upset it took nearly 3 hours of watching me wander the store for him to think to contact store support to push it through. Amazon may lie about their delivery times, but at least for those I can wait at home.
Response from Best Buy
August 21, 2025
Thanks for reaching out.
We know how important it is to get the help that you need when shopping with us. If you still need some help you can always connect with a live representative through one of the social media platforms listed below. Please send us a private message including your Google Review #32414.
Facebook: @BestBuy
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Warm regards,
^ Jason
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