header_logo

More to Explore

Frequently Asked Questions About Best Buy Moreno Valley

How do I check product availability at the Moreno Valley Best Buy?
How do I check my order status?
My local Moreno Valley Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Moreno Valley stores’ holiday hours?

Recent Reviews

4.2
(3663 reviews)
Matt J
October 06, 2024
3 out of 5
Be cautious when buying a used phone from Best Buy. The phone I purchased is in good overall condition, with both the screen and case in great shape. However, the battery health is at 81%, and Apple recommends battery replacement at 80%. This detail wasn’t disclosed at the time of purchase, and now I’m facing an extra $100 cost to replace the battery.
Response from Best Buy
October 06, 2024
Hi there, Matt, Thank you for reaching out to us here and for bringing this to our attention. At this time, it seems like our team has contacted you on Facebook. Please feel free to reach out to us there receive further assistance. Thank you! ^Duncan
Dacy N
October 04, 2024
5 out of 5
I couldn't wait for shipping so I'm glad Best Buy is around!
Victor E
September 28, 2024
2 out of 5
They didn't have what I looking for out of stock
Response from Best Buy
September 28, 2024
Hi, Victor, One of the conveniences of being able to shop in store is the ability to grab-and-go. We are saddened to hear that this was not the case during your recent visit and would like to look into it further. Please reach out to our team by sending a private message or DM that includes your full name, phone number, email and the location in question using one of our official social media platforms: Facebook (http://facebook.com/BestBuy) Twitter/X (http://twitter.com/BestBuySupport) Instagram (http://instagram.com/BestBuy) When reaching out, be sure to mention Google Review 64253987. Though we try to assist all customers who reach out, please note that our typical hours of operation are as follows. Monday through Friday: 8 a.m. -7 p.m. CT Saturday and Sunday: 9:30 a.m. - 6 p.m. CT If connecting with us outside of normal business hours, we will reach out with a response as soon as we can. Sincerely, ^Tina
organik g
September 25, 2024
1 out of 5
This review is coming after major frustration from Best Buy store and their customer service agents. I often, almost never, write reviews about chain stores or big companies because of this one thing that will always majorly be overlooked “customer service”, especially for the big box stores. This is a thing of the past. After being stalled and redirected several times by an automated phone system that doesn’t even provide adequate options to navigate, the system prompts are not clear, the automated agent could not make out clear yes/no responses and also lagged in delivery and response time so instructions were cutoff or choppy and garbled making it hard to understand. Even after finally navigating through the arduous prompts getting to an agent at the “actual” store was almost impossible. “Speak to an agent or team member” was not a response the system understood. After several minutes of incessant ringing the call was forwarded to a customer service call center somewhere in India or overseas, where they attempt to tell me they’re at the store located on Canyon Springs. The agent who is clearly not at this location proceeds to tell me that the team members in the store are too busy to answer my call, wow are you kidding? I decide to drive to this store and find out how busy they actually are. Is it this difficult to find an item at a particular location with chain stores? After visiting the actual location there is not a team member in site, to help purchase a product or answer a customer service call. What is going on where even the call centers are lazy and lie to sell products, store lines are packed with two registers open and not one knowledgeable person on staff. Staff standing around giggling and more and then than customers. Not one member asked me if I needed help. Not surprised. Come on 2024. What happened to people even trying anymore. The BestBuy outlet was also closed because people lack making an effort. How do we hold these companies accountable for the lack of responsibility to their own bad products and worse services? Google reviews have definitely made a difference when it comes to creating transparency about businesses and the places we spend our hard earned income. What are these companies offering to us as a customer other than taking our hard earned money. Ridiculous.
Response from Best Buy
September 25, 2024
Hi there, Thanks for taking the time to leave a review here on Google. I can certainly understand wanting support when calling in or visiting your local Best Buy. This is far from the feedback that we strive to hear from our customers. If you require additional assistance, or would like to document your feedback, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Kindly mention the phrase “Google Review, Convo #64242730” when reaching out on social media. Regards, ^Ravi

About Best Buy Moreno Valley

bestbuy.com