Best Buy Moreno Valley

About a year or so ago, I purchased a service agreement from Best Buy for the installation of my screen protectors from Zagg should they get broken. Now, the Zagg warranty from Zagg is always honored, but the service agreement cost over and above the price of the screen protector, and was a SERVICE contract allowing me to have the Geek Squad put on the protector. Suddenly, last week, I was told that when I needed the service, it cost $7.99 now because Best Buy changed its policy. They deleted all of the information about the service contract from their website and their internal systems, and are gaslighting me about ever having had it. I have a receipt. While I was standing there, another customer came up with the same service contract, and they told her that she no longer had it. The manager of the Geek Squad acted like she had no idea what I was talking about--that, of course, they could change their policy. She told me to contact corporate. I did. The agent said my service agreement didn't exist. I have a receipt! I asked to speak to a supervisor, and he said no, I wasn't speaking to anyone else -- just go to the store (you know, the one who sent me to corporate). I filed a BBB complaint, and Best Buy's first response was to offer a $50 gift card so I could repurchase the $59.99 screen protector. I explained again that it wasn't the problem and refused it. I then told her that nothing was acceptable but honoring the agreement, including that I didn't want them to refund the cost of the service contract. Her response was to refund the cost of the service contract even though I SPECIFICALLY said I did not want that -- I wanted my free installations for life. Is this even legal? Can they just cancel my service contract and no longer honor it? I intend to dispute the refund with my credit card company. They shouldn't be allowed to weasel out of contracts they sold, and we bought in good faith. If they happen to do so, I will update this review, but for now, I'm a very unhappy customer! Even if it IS legal, it stinks, and I don't recommend doing business with them.

I just want to say thank you to VANESSA! In the store I had a big issue with a phone return that I've been to multiple Best buys and AT&t regarding a order that was placed at Best buy. She stayed with me the whole time and talked to customer service and talk to them on my behalf I never seen anybody help a customer the way she did. She made me feel like she was taking up my issue and fighting to get it resolved for me on my behalf. Thank you. That's why I continue to shop at Best buy besides so many other online stores. Thanks VANESSA!

I have received great service each time I have visited Best Buy

Got what I went in for and had a good personable cashier