Best Buy Moreno Valley

I couldn't wait for shipping so I'm glad Best Buy is around!

They didn't have what I looking for out of stock

This review is coming after major frustration from Best Buy store and their customer service agents. I often, almost never, write reviews about chain stores or big companies because of this one thing that will always majorly be overlooked “customer service”, especially for the big box stores. This is a thing of the past. After being stalled and redirected several times by an automated phone system that doesn’t even provide adequate options to navigate, the system prompts are not clear, the automated agent could not make out clear yes/no responses and also lagged in delivery and response time so instructions were cutoff or choppy and garbled making it hard to understand. Even after finally navigating through the arduous prompts getting to an agent at the “actual” store was almost impossible. “Speak to an agent or team member” was not a response the system understood. After several minutes of incessant ringing the call was forwarded to a customer service call center somewhere in India or overseas, where they attempt to tell me they’re at the store located on Canyon Springs. The agent who is clearly not at this location proceeds to tell me that the team members in the store are too busy to answer my call, wow are you kidding? I decide to drive to this store and find out how busy they actually are. Is it this difficult to find an item at a particular location with chain stores? After visiting the actual location there is not a team member in site, to help purchase a product or answer a customer service call. What is going on where even the call centers are lazy and lie to sell products, store lines are packed with two registers open and not one knowledgeable person on staff. Staff standing around giggling and more and then than customers. Not one member asked me if I needed help. Not surprised. Come on 2024. What happened to people even trying anymore. The BestBuy outlet was also closed because people lack making an effort. How do we hold these companies accountable for the lack of responsibility to their own bad products and worse services? Google reviews have definitely made a difference when it comes to creating transparency about businesses and the places we spend our hard earned income. What are these companies offering to us as a customer other than taking our hard earned money. Ridiculous.

Geek squad service experience was poor, to say the least. I was directed to the MoVal location by another store, so I didn't have an appointment, but the guy who checked me in said it would be a few minutes. He didn't mention anything about getting bumped every time an appointment checked in after me. If that wasn't bad enough, he immediately goes on break for 1 hr 15min. Even when he returned, he left again right away with 10 people waiting. After nearly 90 minutes, I asked a young lady about the wait time. She apologizes and tells me she would take me 2nd. Okay, I keep waiting and 4 other people get called ahead of me! It is now almost 2 hours into my ordeal at this store after the other store had me drove 45 minutes in traffic to get here. I asked for a manager who was kind enough to help. Ironically, he was from another store and covering for the day, but he was the only one to help clean up this mess of a store. Why not warn a customer, the wait will be long and suggest rescheduling an appointment when you know appointments are booked every 20 minutes for the next 3 hours? Why take a 1+ hour break and wander around when the line is backed up? Why tell me you will help after one more customer and then call 4 other people? All of the above are controllable actions and reflect poor management.