Best Buy Moreno Valley

I purchased new Airpods Pro 3 from bestbuy. I went inside and picked my item through the pickup window. The boxed seemed open, but i was being optimistic and thought maybe they were just checking if the product worked. On my way home. I examined the box again and it was somewhat open. So i checked the inside. synced it with my phone and an odd beep came from the airpod. Completely different from previous airpods version. Also, a name popped up saying “Malik’s Airpods Pro #2. Noting that someone already synced their phone previously. Then, I checked the case near a light and it was completely scratched up, in addition to the airpods looking off. I then realized that I was given fake Airpods from the store. I had to go back to the store and talked to a customer representative. Informed them what happened and after several minutes talking to her peers. I then received a sealed Airpods. This could’ve went south, because some people may not have noticed the fake from the real airpods. The representative could’ve blamed me saying that box was unopened and that i could’ve swapped them. The fake device had legit warranty and everything, but the sound and feel of that fake airpod was noticeable. What infuriated me the most though was that it was noticeably scratched. I thought I had to talk to a lawyer.

The BestBuy manager here was rude. She denied to let a customer in who was patiently waiting hours in line just for 2 aggressors come up to him and harass him. The manager let the aggressors inside the store because she believed their fake lies and didnt let the dude who clearly only defending himself by speaking up and recording. Then every employee at that time in BestBuy just verbally went against him and treated him like he was trash. I was there in shocked to see thats how this bestbuy manager and employees treat victims of harassment and treat the aggressors. Hope you all can check the manager cause she needs some training.

Geart customer service

I like that places