Best Buy Moreno Valley

Today, I drove to Best Buy in Moreno Valley specifically because the website indicated this was the only location with the iPhone 18 Pro available. Before making the drive, I even called Best Buy support to confirm how I should proceed. I was told to simply walk into the store, so I followed their instructions and made the trip expecting a straightforward purchase. The website indicated that I could order the phone online and pick it up within an hour. However, when I arrived, the phone representative was extremely rude and immediately informed me that he was about to leave and was not going to help anyone else. I explained that the website showed the phone was available for pickup within an hour, but he responded that nobody else was there to help me and that he was the only person available. He then walked away, and I could hear him laughing and telling another customer, “I’m leaving, I’m not helping him.” The entire experience was unprofessional and completely unacceptable. I called Best Buy support beforehand, followed their instructions to walk into the store, checked the website for availability, and drove all the way to Moreno Valley, only to be dismissed by an employee who showed absolutely no interest in assisting me or offering an alternative solution. I understand that employees have schedules and shifts to finish, but that does not excuse treating customers with disrespect. If a store advertises product availability and corporate support directs customers to visit in person, there should be a reasonable expectation that someone will provide assistance. What makes this experience particularly frustrating is that I did everything correctly as a customer. I verified the information, contacted support, and followed the instructions I was given. Best Buy failed to deliver the service its own website and customer support led me to expect. Management needs to address both the customer service and staffing issues at this location. Customers should not have to waste their time and fuel just to be laughed at and turned away when they are ready to make a purchase. Based on this experience, I would not recommend the Moreno Valley Best Buy to anyone expecting professional, respectful customer service. This was a complete waste of time and a disappointing reflection of Best Buy as a company. California Business and Professions Code § 17500

Got phone storage. Fast and easy

Never has pokemon

Went in to get a battery replaced on an iPhone 14 but they said I had to schedule an appointment. I asked them to schedule an appointment and make sure they have a battery for my phone. The associate said they had a battery in stock and they scheduled me for an appointment. I go back in the day of the appointment an hour early to drop off my phone and they said I had to be there for the battery replacement and to come back in an hour. I came back in an hour and the associate I saw then said the problem with iPhone 14 is they need to have the battery and the screen because chances are likely the screen would separate and they’d have to replace the screen. And they did not have the screen. I wasted three trips to Best Buy for something they could’ve told me the first time. Utterly unprofessional and ridiculous.