Best Buy Moreno Valley

I went to Best Buy to bring my brand new MacBook Pro that I bought after seeing a defective screen. I was well aware I was outside the return window of 14 days. But well under 30 days of even having the product. I genuinely hoped they would help me find a resolution after purchasing my last MacBook with this same store that I had for four years with no problems. Met with Edwin who was a part of geek squad he gave me the policy standpoint which was him just doing his job which was understood. I asked to speak with someone over him to maintain my need for help since buying this product was expensive. He brings Brenda a supervisor not a part of geek squad who inspects it touches the screen with her nail and defaults to telling me it’s damaged cause the buttons in between my screen and keyboard cover are the reason it’s broken. I asked her where the factual information on this was and she verbatim said “this is from my 20 years of experience” I asked if you can show me factual information on this being the reason I would appreciate it because this was not disclosed information from the team member who sold me the computer. I asked “if that’s factual why aren’t you teaching your team members this information to help customers understand better why things like keyboard covers aren’t sold in store” she then verbatim said “because that would make me replaceable and I won’t do that.”. I won’t even go into how she interrupted me multiple times disrespectfully. Brenda is a supervisor and the clear lack of compassion for resolving consumers problems was shown in her attitude additionally she does not seem to care about the growth of her team to elevate consumers experiences in store. I feel empathy for those who work under her and encourage Best Buy to converse with her and help correct her leadership style and Customer Service qualities. I was a genuinely frustrated customer who needed help with an expensive product that’s used for my daily work life. She did not care. Do better. Only reason I’ll say something kind is because of Edwin and Breanne for stepping in and creating a better end to the conversation of my frustrations. Do better a job doesn’t always have to just be a job

We went here to pick up the Pokopia game. Staff was really friendly and helpful.

Siempre nos atienden bien con amabilidad y se toman su tiempo de explicarte bien las cosas unos muy buenos productos siempre compramos todos nuestros celulares y televisores de aquí

Great options on appliances and computers. The employees are friendly and very helpful.