Best Buy Moreno Valley

I went to pick up an order on June 13th, only to find it missing critical parts — the power adapter and wires. An associate initially tried to claim that Open Box items can have missing parts, but according to Best Buy's own policy, items listed as Good condition should only be missing non-essential parts. After pointing this out, the associate contacted a store manager who said the parts were left near the pickup area. I waited nearly an hour while they searched, but nothing was found. The manager promised to hold the item and follow up after arranging the missing parts. He also committed to calling by June 17th — that call never came. Over the next week, I contacted Best Buy support multiple times. Each time, I was told to wait for a call or come back later. Eventually, they filed a case, but couldn’t even initiate a refund. I had to visit the store again, where a different manager repeated the same pattern: no solution, just another empty promise to follow up — which again, never happened. At this point, I’ve spent far too much time chasing an issue that should have been handled promptly and professionally. It’s been a frustrating and disappointing experience, and I’m no longer interested in the missing parts — or in making future purchases with Best Buy.

Great service Very helpful

Picked up a laptop and customer service was very helpful. We also bought insurance for all our appliances we bought at Best Buy!

Love best buy