Was greeted by security on the way in, asked what I was looking for I responded audio he responded with the directions cool proceeded to electronics and could not find what I was looking for and asked for help I was told everyone on the floor was busy long story short 20 mins go by no help as i was walking out then someone tried to assist me too late u lost a customer not that a big company like this cares
Response from Best Buy
March 08, 2026
Hello, Raymond,
Thank you for sharing your recent experience with us. We know how important excellent assistance can be, and we would like to document any feedback you may have in this concern. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 127002.
Facebook (https://bby.me/ek72f0)
Twitter/X (https://bby.me/8rb3u3)
Instagram (https://bby.me/uknjci)
We look forward to assisting you there.
Best Buy WOW! What a great store!!!
The trick is to have a Best Buy Membership. It,s a gold card of extra customer service privileges. It so,worth the small amount to join!
So, if you want to hear it's no charge or it's under warranty.
It's a lot funnier shopping 🛍
Michael E
February 23, 2026
Purchased Open Box item in Excellent Condition online direct from BB. These items are supposed to arrive complete in original packaging in essentially Like New condition. Item arrived with "inspected by" tape minus a cord and damaged. Called customer service and they said the item could be returned at any BB and a Excellent condition open box would be shipped to me. This isn't true. The manager and 2 staff members sent me another 40 minutes down the road to Yorba Linda to exchange the item directly for a Excellent condition item there. This is the only way to do an open box exchange. When I arrived the "Excellent Condition"item was fair at best. It was loose in a box wrapped in saran wrap. Scuffed and dinged. I talked the guy into giving me the cord I needed. He said he always tells people to never buy open box online. Only buy direct from a store where you can inspect it first. Apparently their inspectors are trash universally. This after no fewer than 2 managers and 4 staff members across 2 different Best Buy stores have enthusiastically recommended Open Box items to me. Supremely disappointed in wasting 3 hours of my day driving around for nothing.