I came in to get an RCA-to-aux converter, which Best Buy did not have. The salesperson working audio recommended instead an RCA-to-optical converter, but then sold me an optical-to-RCA converter. The return process was also difficult, taking approximately 15 minutes. Overall a waste of time.
Response from Best Buy
January 18, 2026
Hello,
Thanks for taking the time to share your feedback with us. We can understand not being able to find the item that you were hoping to purchase, and then being sold the wrong item, isn't a welcome experience. We'd like to look into this further with you.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/byohle), Twitter/X (https://bby.me/zz2fe9), or Instagram (https://bby.me/rfi6ui), and mention your "Google review #106227" in your message to us.
Definitely not what they used to be
Waited 30 minutes and traveled the store looking for helpl finally left because everyone was busy.
Response from Best Buy
January 10, 2026
Hello Thomas,
Thanks for reaching out and providing your feedback. We can understand how a overly long wait for help can damper your shopping experience. We would like to see if we can assist in any way. When you have a second, you can contact us through social media. You can find us at a Social Media platform listed below and reference Google Review #103072 in a private message.
Facebook (https://bby.me/2gfbs7)
Twitter/X (https://bby.me/1h9f1o)
Instagram (https://bby.me/4ybw3o)
Walked in to shop for a Washer & Dryer. Oscar G came over to assist & was very helpful. Gave us great feedback. Very pleasant experience. He is a fantastic team member.