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Best Buy Roseville
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Sony Experience
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Frequently Asked Questions About Best Buy Roseville
How do I check product availability at the Roseville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Roseville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Roseville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Roseville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3179 reviews)
#2
March 22, 2026
1 out of 5
Quoted $85 to install a dash cam. Price was changed to $199. I’m not sure why that changed.
Carlos A
March 21, 2026
5 out of 5
Si es aparato electrónico lo encuentran ahi a Buenos precios
T B
March 20, 2026
1 out of 5
Store manager- Nicole
I had a very disappointing experience at the Roseville Best Buy store, specifically with Geek Squad and store management.
I visited on March 17, 2026, regarding my Lenovo Legion laptop, which had physical damage and OS issues. I have the Best Buy Total membership, which I was told would cover accidental damage. However, I was informed the repair would take 3–4 weeks and that I would have to pay around $100 for shipping — which was unexpected.
As a healthcare professional, I rely on my laptop daily, and no alternative solution or temporary support was offered. Because of this, I was forced to purchase a second laptop the very next day just to continue my work.
When I returned on March 18 to proceed with service, the situation got worse. The customer service representative (no name badge) was dismissive and unprofessional. The store manager, Nicole, was even more concerning — she made assumptions about how the damage occurred (claiming I dropped the laptop), then backtracked when questioned. The entire interaction felt accusatory and disrespectful.
Overall, I received unclear information about my coverage, unexpected charges, and extremely poor customer service. This is not the level of service I expected after purchasing a premium membership like Best Buy Total.
I hope Best Buy reviews how this store handles customers, especially when it comes to communication, professionalism, and honoring the expectations set at the time of purchase.
Kristine S
March 19, 2026
2 out of 5
Sooo busy