Best Buy Roseville

I purchased an ASUS laptop from Best Buy in December 2024 with a one-year warranty. Before the warranty expired, I reported that the battery lasted only about two hours under light use (working in text documents and browsing the web at approximately 30% screen brightness). Best Buy sent the laptop in for repair (Service Order No. 0845-251211-50253) and informed me that the battery had been replaced. However, the battery life remained exactly the same. During the second repair (Service Order No. 0845-260127-95320), instead of addressing the battery issue, they replaced the charging cable. A charging cable does not affect battery runtime, so this did not address the original problem. After reviewing the Windows Battery Report, I found that the battery’s Full Charge Capacity did not increase after the reported battery replacement. This raised serious questions about whether the battery had actually been replaced. I repeatedly asked Best Buy to explain this discrepancy and requested the part numbers of both the original and replacement battery. My questions were ignored at every level — store management, customer support, supervisors, and the Corporate Executive Resolution Team. No one was willing to provide a clear answer. Best Buy also refused to refund my purchase, even though I reported the defect before the warranty expired and the same issue remained unresolved after two repair attempts. At that point, I realized this was not the decision of a single employee. Based on my experience, this appears to be how Best Buy handles warranty claims. I have retained all supporting documentation, including repair records, emails, chat transcripts, screenshots, the Windows Battery Report, and Best Buy’s written responses. This was an extremely disappointing experience. I expected much better from a company of this size and reputation. Will I ever buy anything from Best Buy again? Absolutely not. Would I recommend Best Buy to my friends, family, or colleagues? Absolutely not. Based on my experience, I cannot recommend a company that failed to resolve a warranty issue after two repair attempts, ignored legitimate technical questions, and refused to take responsibility for a product that continued to exhibit the same defect.

Everyone was very friendly including Andrew who helped us pick out a speaker!

Hit and miss with assistance

If you need box store tv, frig, great. If you need a cord for head phones. This is not the store to go to.