Best Buy Roseville

We had a frustrating experience in the Home Theater section. We returned a wall mount because it arrived opened, damaged, and appeared previously used. The employee at returns told us the exact model we wanted was in stock, gave us the model number, and specifically told us to show it to Home Theater. When we did, instead of helping us locate that exact model, the employees kept pushing us toward the display model and seemed reluctant to check for what we specifically asked for. They also made fun of our request to open and inspect the box before paying, even though the box was not actually factory sealed. After what happened with the first mount, we simply wanted to make sure we were buying a new, complete item in good condition. The conversation became unnecessarily argumentative and dismissive, with several employees joining in instead of trying to understand or de-escalate the situation. We eventually bought a different mount mainly because we felt pressured and just wanted to leave. Manager Nicole and Craig later listened, understood our frustration, and apologized, which we appreciated. The whole situation could have been avoided with basic patience, empathy, and a willingness to help us find the exact item we were told was available.

Needed help with my tablet, lady who helped me was very nice. She referred me to a local company who would be able to help me with my tablet.

Very nice guy named Arron helped me out with my phone. Great service.

Thank you Andrew for all the useful knowledge!