Best Buy Roseville

Update from my post shared 3 months ago: Just three months after my most recent repair, my craft ice maker once again clogged up and has stopped working. I contacted Best Buy only to find out that my extended warranty expired three months ago, and despite the recent repair, my ice maker is no longer covered under warranty. I was previously told by Best Buy agents that repaired parts are covered for one year. Apparently that is not the case. Save your money and shop elsewhere. ORIGINAL POST: I strongly discourage anyone from buy appliances from Best Buy. Four years ago I purchased a $4k LG refrigerator, among many other appliances during a kitchen remodel. Less than a year later, the refrigerator’s craft ice maker stopped working. Geek Squad ultimately replaced the ice maker. Since then I’ve experienced this same issue nearly a dozen times. Recently, the Geek Squad agents did not show up for a pre scheduled repair appointment that was made three weeks in advance. I was not given advanced notice of the canceled appointment, and instead was notified the morning of. I’ve asked to return the refrigerator, and I’ve even asked for a replacement or store credit to purchase a new fridge. Best Buy has refused all requests. Their only response has been, “We’re sorry for the inconvenience” and for me to continue scheduling service appointments. According to many of the Geek Squad technicians I’ve spoken with, LG is notorious for making poorly designed ice makers, and Best Buy absolutely refuses to work with its customers. Rather than standing by the products they sell, they push garbage units and shaft their customers. Costco will be my go to store for appliances going forward.

Very helpful, they helped get the price match they offered quickly. Great service

Lots of sales personnel, but none to be found when you have question. Stock not in the display, lock away in customer service. Left without buying anything.

We bought a dishwasher from this store. Were told it'd be delivered between 7-7 pm. We were okay with that wide span. Then received a text that delivery would be between 10-2 pm. By 7 pm (we assumed that was cut off time) we neither had a delivery nor a message. Husband had to return to the store where the employees could care less. Now we're waiting 10 days. When husband remarked how about giving us the kit for installation, the remark was "sure, it's $30". This is beyond pathetic in so many ways. We're done with this store and I'd encourage others to head to RC Wiley. They do what they say they'll do.