Best Buy Roseville

Store manager- Nicole I had a very disappointing experience at the Roseville Best Buy store, specifically with Geek Squad and store management. I visited on March 17, 2026, regarding my Lenovo Legion laptop, which had physical damage and OS issues. I have the Best Buy Total membership, which I was told would cover accidental damage. However, I was informed the repair would take 3–4 weeks and that I would have to pay around $100 for shipping — which was unexpected. As a healthcare professional, I rely on my laptop daily, and no alternative solution or temporary support was offered. Because of this, I was forced to purchase a second laptop the very next day just to continue my work. When I returned on March 18 to proceed with service, the situation got worse. The customer service representative (no name badge) was dismissive and unprofessional. The store manager, Nicole, was even more concerning — she made assumptions about how the damage occurred (claiming I dropped the laptop), then backtracked when questioned. The entire interaction felt accusatory and disrespectful. Overall, I received unclear information about my coverage, unexpected charges, and extremely poor customer service. This is not the level of service I expected after purchasing a premium membership like Best Buy Total. I hope Best Buy reviews how this store handles customers, especially when it comes to communication, professionalism, and honoring the expectations set at the time of purchase.

I ordered a gaming laptop from the Best Buy website on January 29, with an expected delivery date of February 10. However, it was marked as delivered on February 6 at approximately 1:00 PM, five days earlier than scheduled. Later that same afternoon, around 3:00 PM, the delivery driver returned and took the package from my doorstep. As a result, I never received the laptop. I contacted Best Buy and waited for the outcome of their investigation. I was later informed that they could not provide a reshipment or refund and was advised to contact local law enforcement and my bank. I filed a police report, and the police recommended that I continue pursuing the matter directly with Best Buy. As a consumer, I am deeply disappointed with how this situation has been handled and expect a reasonable resolution. I am requesting a refund or replacement, as the issue occurred during the delivery process arranged by Best Buy!

Sooo busy

I stopped by Best Buy on Sunday looking for a higher‑end camera after an online purchase didn’t work out. I expected either no help or too much—but then I met Max. He was fantastic. As a beginner, I appreciated how clearly he explained different camera features and even demonstrated a macro lens so I could see the difference myself. His knowledge, patience, and genuine effort made all the difference. Honestly, without Max, Best Buy wouldn’t have made a sale that day. Management should be proud to have him. Thanks, Max!