Best Buy Roseville

I went into the Best Buy in Roseville with high hopes, but the experience was honestly terrible. I was just trying to buy a simple modem/router combo. I don’t know much about technology, so I expected some basic help. The employee at the front sent me to the wrong area, and after walking around confused, I ended up finding the section myself but had no idea what I was supposed to be looking for. I asked multiple times for help and stood there waiting, but nobody came. Eventually I asked for a manager. The manager, Nick, came over and told me, “we’ll get someone to help you,” which is exactly what I had already been told. When I asked if he could help me himself, he literally turned around and walked away. 😕 At that point I was done. I left the store without buying anything and took my business elsewhere. 😡 Horrible customer service, lazy and disorganized management, and extremely unprofessional behavior from the manager. I do not recommend this location at all. I will never shop here again. 👎👎👎

Good store, have alot of good deals and variety to choose from

In November 2025 bought a iMac 24" Computer from Best Buy in Roseville. Prior to making the purchase we were told by the Sales person that we could save 10% off the first purchase by getting a Best Buy Credit Card. We were told that when we received the Best Buy Credit Card we could come into the store and would be given 10% in cash or by check. So we came back into Best Buy to get the 10% which would be $110. Best Buy Sales as well as Manager told us that is not accurate - so we left the store. Then I got to thinking after we left that since Best Buy only gives you 2 1/2 months to use the Credit of: $110 or lose the credit that I should call Best Buy and ask if we could convert the $110 from Credit to Gift Card. I was told over the phone that we could do that. So we again returneds to Best Buy and was told they can not convert the Credit (Reward) to Gift Cards. So again another misinformation and wasted time and gasoline back and forth!

Worst experience ever! The Manager on Duty “Nick”has the most horrible attitude he shouldn’t be a manager if he has no knowledge of his own stores return and or exchange policy, I tried to exchange a gift from my 15 year old brother, whom lost the receipt, he saved up his hard earned money to get me Nintendo switch 2 controller but got me the wrong ones I walked in and tried to exchange it he refused to exchange it out even though it meets exchange policy’s and could be exchanged for merchandise credit as he read it to me he realized that he could return it but still refused even after checking the contents. Claiming that the device cannot be resold after being opened. Last I remember Best Buy sells open box and lightly used items no problem!!!!! Any excuse not to help a customer out! He should honestly lose his job if he lacks the basic knowledge that every sales representative should know working at Best Buy. I hope to hear about from a higher up, and I will be filing a formal complaint for this action. Don’t shop here and especially don’t expect nick the mod this evening to help you out. He literally doesn’t care. He even tried to keep a cable that was in the packaging so he could find an excuse for me not to be able to exchange. Very dissapointed in the choice that Best Buy makes to promote this person to a position of manager.