Be careful with returns if you use their credit card!
I purchased a phone on the Best Buy credit card and returned it. Even though the store took the item back, the credit was never properly credited to the card account. Months later, Citibank is sending me collection notices for a phone I don't even have! Their internal system failed to communicate the return to their bank provider, leaving the customer to deal with the mess. Terrible experience with their billing support.
Response from Best Buy
July 28, 2026
Hello Alvib,
If we were in your position, we would feel the same way if there was a error with your refund. We would like to look into this and see if we can assist in any way. Please reach out through one of our social media channels listed below and include your Google Review #194547 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/ZpN3Zt)
• Twitter/X (https://bby.me/51My63)
• Instagram (https://bby.me/bVYlXo)
Fui , pero no había un especialista que hablara Español disponible ese momento ....la bilinguilidad es importante
💻Great electronics store with a fantastic selection and service! Together with the sales consultant, we picked out the latest MacBook model. Based on his excellent recommendation, we also ordered a mouse and a great external hard drive right away. I am incredibly happy with the purchase and the quality of service, everything works perfectly. A professional approach to every customer, highly recommended!
💻Отличный магазин электроники с потрясающим ассортиментом и сервисом! Вместе с продавцом-консультантом подобрали мне самый последний MacBook. По его же грамотной рекомендации сразу заказали мышку и отличный внешний жёсткий диск. Покупкой и качеством обслуживания остался невероятно доволен, всё работает идеально. Профессиональный подход к каждому клиенту, рекомендую заглянуть!
Always great service. Helpful and quick as well. Helps if you already know your stuff but will take care of you nonetheless