Best Buy Arden Fair

We had some computer problems so we made an appointment with the Geek Squad. Zach was so knowledgeable,informative, patient, and thorough. We ended up having to buy a computer and had the best customer service person ever, Thomas! He is so knowledgeable about not only computers but other items as well THE BEST! Thank you both.

Have reason to believe that one of the store's employees stole and/or replaced my tablet (or the parts) that i left at the store overnight while trying to get a new phone and service with broken part(s). It was working perfectly fine til went to this store, which for whatever reason, they couldn't even get the phone had just bought to work either, so had to return it. The tablet, the one and only device to use to communicate; almost 4 months now since no phone or service, just a dysfunctional tablet. And it all started acting up after my visit to this store and left it there. Can't even reach out to anybody. Tablet now barely stays on for a few minutes, even after charge; not sure what the deal is...Was suggested to go to this store to get a new phone 3 to 4 months ago, but it ended up like this. The only good thing was one of the daytime managers was nice. Other than that its not worth going here.

Online it says 3 times are in stock, then I go in person and the area where they would be is unorganized. Ask an employee and they don’t know where it is, I end up finding it after searching the store.

Josiah is outstanding! His calm and very professional demeanor went a long way as he helped me through my phone issues. He gave thorough recommendations and helped me understand what I needed to do. Customer Service isn't lost on him. Best Buy is lucky to have him on staff.