Best Buy Arden Fair

Employee lied made us drive all the way to elk grove

Very small-doesnt have a lot of items

It’s not okay to immediately argue with a customer who wants to pickup their item with their email and barcode if they’ve lost their ID and be rude about them not having one rather than provide any solution. The manager Dave made this way more difficult than it needed to be by arguing back and forth after I had said I do not have access to an ID, many people do not have an ID, mine is lost/stolen as I had explained. Only after arguing with me and judging me, did he attempt another solution. I just wanted the $30 charger I ordered. To play a game after my friend died. Thank you for being so helpful. Seek to understand deescalation tactics work wonders.

A little over 5 weeks ago, I was given a computer purchase budget through my job and went to this to get one. The salesperson talked me out of a Dell and talked me into a Lenovo Yoga with a Snapdragon. He told me I have 60 days to return it no questions asked if I wasn't happy with it for any reason. It became apparent after working with it for a couple of weeks, it didn't have enough ram and I was experiencing frequent crashes. So I ordered a Dell that our IT guy recommended, wiped the crappy Lenovo, packaged everything up, and went to return it (within the 60 day window I was assured by the sales guy that I had). But the person at the counter told me I only had 15 days (and pointed out that it says so on the receipt). I told her I know what it says, but I was going off of what their sales associate told me. She said the sales associate who sold it to me doesn't provide bad information like that (there by insinuating I was lying). Long story short, I'm stuck with the crappy machine their sales guy pushed on me. I bought my previous work computer from them, and would have been happy to do so again the next time, had they just honored their sales guy's word. But not anymore. I will never buy from Best Buy again.