Aden and his team leader Nick were outstanding. they solved my mistake by turning a negative into a positive. i can’t thank them enough for going way beyond my expectations . 50 stars if i could leave that many. thanks again guys.
Come here if you’d like to get profiled. Old dude who worked here following me and standing over my shoulder. I’m already technically a paying customer! Then tells me I have to checkout with him. Dude I have a pickup order and am trying to find a charger before I pickup. I don’t owe you an explanation lol. What did I do to deserve this? I’m NEVER buying from WorstBuy again.
Response from Best Buy
May 20, 2026
Hello Drake,
Thank you for your review. We strive to provide our customers with the best experience and customer service possible. Feeling you were not treated with the utmost respect is upsetting to hear. We would like to follow up and ensure that this is documented and addressed.
Please reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/3GdcFe)
- Twitter/X (https://bby.me/8uYYMC)
- Instagram (https://bby.me/aoFlnG)
When reaching out, please reference your Google Review 154890.
Extremely upset with Best Buy and will never shop there again. After purchasing a phone we took it Metropcs to have it turned on. We were told it was impossible that the phone was faulty and appeared to be refurbished. We returned to Best Buy and they charged us $45.00 to return a faulty/refurbished phone that didn't work. And to top it off the phone was suppose to be new not refurbished. They literally ripped us off for $45.00. Completely deceptive sales ptactices! What kind of a business does that?
Response from Best Buy
May 07, 2026
Hey there, Roberta,
We understand your frustrations surrounding your recent experience. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/n7CZK2), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:##149854"
Ok, I have never been a fan of Best Buy, but my recent visit changed all of that.
I had a dishwasher return issue with a side of distrust for the salesperson who sold it to us. After explaining the whole story to a rep over the phone (for 68+ minutes), I decided to come in and speak with a manager.
Matt was summoned for me and came right out. He was friendly, inviting, and listened well. Without any anger in my voice or attitude, Matt took my story to heart. Without hesitation, he simply did what needed to be done, kindly supported my need, and even threw in some additional support for the hassle.
I have an appointment tomorrow to get everything back on track, and assuming all goes as Matt suggested it will, I will be doing much more shopping than ever before at Best Buy.
The store is clean, we'll staffed, and has a boatload of product on sale.