Andrew H
September 26, 2026
Fraud Squad and the "Store Manager" with no name tag and card made me feel like I was in The Twilight Zone. He said his name was Chris but that was probably a lie. Just like they lie about honoring an extended warranty on a Chromebook lemon. They sent me away with a laptop that won't turn on. Warranty is still valid for another year. Yes, I am distraught. But I never raised my voice and I remained a man of God. On a brighter note, Amani and Meko were a pleasure to work with. I wont name names, but the incident was so absurd that several of the workers were nodding in agreement with my utter disbelief. One even apologized to me in the parking lot. To summarize, if you care about kindness and sanity you should shop elsewhere.
Response from Best Buy
September 26, 2026
Hello,
Thank you for your review. We want all of our customers to have a great experience, so it's understandable to be disappointed when that isn't the case. We'd like to hear more about your repair and protection plan issues and see if we can assist. Please reach out to our team on social media. Please include Google Review 226802 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Shannon H
September 23, 2026
Aiden was extremely helpful and patient with us today while we found the right Meta Glasses. Very thankful to have his service!
The employees are always attentive and polite
Carrie M
September 14, 2026
Shay in customer was service was rude, said our return was under 30 days and then said no. This place should go out of business.
Response from Best Buy
September 14, 2026
Hello, Carrie,
Thank you for taking time out of your day to share your feedback. Being denied a return would be frustrating, so we can understand your concern. We'd be happy to look into this for you here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/N4y3uY), Twitter/X (https://bby.me/dFYQlO), or Instagram (https://bby.me/iPMWcN). Please reference Google Review, #222206.