Best Buy Arden Fair

Extremely upset with Best Buy and will never shop there again. After purchasing a phone we took it Metropcs to have it turned on. We were told it was impossible that the phone was faulty and appeared to be refurbished. We returned to Best Buy and they charged us $45.00 to return a faulty/refurbished phone that didn't work. And to top it off the phone was suppose to be new not refurbished. They literally ripped us off for $45.00. Completely deceptive sales ptactices! What kind of a business does that?

Ok, I have never been a fan of Best Buy, but my recent visit changed all of that. I had a dishwasher return issue with a side of distrust for the salesperson who sold it to us. After explaining the whole story to a rep over the phone (for 68+ minutes), I decided to come in and speak with a manager. Matt was summoned for me and came right out. He was friendly, inviting, and listened well. Without any anger in my voice or attitude, Matt took my story to heart. Without hesitation, he simply did what needed to be done, kindly supported my need, and even threw in some additional support for the hassle. I have an appointment tomorrow to get everything back on track, and assuming all goes as Matt suggested it will, I will be doing much more shopping than ever before at Best Buy. The store is clean, we'll staffed, and has a boatload of product on sale.

I recently had to return a cell phone that I purchased from Best Buy that was advertised as being unlocked. However, the phone was locked. I went to the Best Buy, Arden Faire in Sacramento. Ca to return it. The cashier stated that I needed to talk to the managers in order to not be charged a restocking fee. I was told the phone was unlocked and found through my carrier that it was locked. While at the register, the gentleman who was curious stated, "the managers are right over there." One with blonde hair male manager who was white was standing and there was another manager with black hair and of short staure was sittingin on a chair and appeared to be Asian. The cashier continued and asked that I go over and tell them about my experience. When I walked towards the two, the Asian manager yelled at me at the top of his lungs and stated "go back to where you were standing." I was very perplexed at how rude they both were. I returned to the cashier as the control freak instructed. In the end, Best Buy still refused to provide me a full refund and charged me a $45.00 restocking fee. Why? Best Buy doesn't make mistakes? No one is perfect. However, Best Buy will charge you even when they are wrong! The last thing I was told by the blonde haired male was that everyone pays restocking fees. Wow! My advice is not to patronize this store. It is obviously dishonest, rude and unprofessional. I have opened a dispute against the store charging me a restocking fee. Bottom line the item was not as described. Further more, that is false advertisement!

Let me preface this review first with, I have purchased many electronics previously from this exact location since it opened. I like that they switched to a no commission based sales model years ago and why I shop here. This most recent purchase of a laptop had less than stellar service experience and left much to be desired. I was upsold for an upgraded computer model, a credit card, and membership without real explanations other than I was getting a deal. The manager Raymond called me within a day without hesitation when I sent in my follow-up feedback response. He assured me this is not the type of business he runs and nor appropriate behavior of his associates. He went above and beyond and proved that this location strives for the highest integrity. They truly value the customers that take the time to shop in person in a world of online sales. He had Angel assist me in correcting the sales reps misstep, who wasn't even this locations employee but a fill in a from another store and just assisting for a day. Angel was also top notch. I will continue to refer people to this location as well as Best Buy based on how this situation was rectified leaving me feeling good as I walked away this time as I have in all previous interactions before this.