Great experience at this Best Buy! The staff was super friendly and helpful. Picked up a case and screen protector for my new phone and couldn’t be happier. 😄
Employee lied made us drive all the way to elk grove
Very small-doesnt have a lot of items
It’s not okay to immediately argue with a customer who wants to pickup their item with their email and barcode if they’ve lost their ID and be rude about them not having one rather than provide any solution. The manager Dave made this way more difficult than it needed to be by arguing back and forth after I had said I do not have access to an ID, many people do not have an ID, mine is lost/stolen as I had explained. Only after arguing with me and judging me, did he attempt another solution. I just wanted the $30 charger I ordered. To play a game after my friend died. Thank you for being so helpful. Seek to understand deescalation tactics work wonders.