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Best Buy Arden Fair
Services Offered
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Frequently Asked Questions About Best Buy Arden Fair
How do I check product availability at the Arden Fair Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Arden Fair Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Arden Fair stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Arden Fair Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3066 reviews)
C T
December 01, 2024
1 out of 5
I’ve been a loyal customer of Best Buy for years, but today’s experience was shocking and unacceptable. I went shopping and also had a return to make. As I was checking out, I stopped to look at the Black Friday items displayed near the entrance. Out of nowhere, an associate—big, Black, with a long grey beard—approached me and rudely asked, “Where do you think you’re going?”
I was completely appalled. What kind of question is that to ask a customer? I calmly replied that I was heading to the cashier, but the tone and implication of his question felt demeaning and out of line.
I brought this up with the manager, Drew, who said this behavior is not tolerated there. I was stunned. Is this how Best Buy treats paying customers who are simply browsing?
I’m writing this review to warn others: If you’re planning to check out any items near the door, prepare to be harassed by staff. This experience left me feeling disrespected, and I’ll seriously reconsider shopping here again.
Response from Best Buy
December 01, 2024
Hi there, CT.
Thank you for taking the time to share your experience with us. I can understand how upsetting and demeaning this encounter must have felt, especially as a loyal customer who has supported Best Buy for years. This is certainly not the level of service or respect we aim to provide, and I want to ensure your concerns are addressed appropriately.
I’d like the opportunity to look into this situation further for you. Please send us a private message through one of our official Best Buy social media accounts:
Facebook: facebook.com/BestBuy
Twitter/X: twitter.com/BestBuySupport
Instagram: instagram.com/BestBuy
In your message, kindly include your full name, phone number, and email, and mention that you are reaching out regarding your "Google Review" along with the conversation number 64502175. This will help us quickly locate your case and address your concerns.
Thank you again for bringing this to our attention. I will be more than happy to assist further and ensure that this matter is escalated to the appropriate team.
Best regards,
^Magee
Nic A
November 30, 2024
1 out of 5
Purchased an item online and went to pick it up curbside. I ended up waiting 45 min after checking in just for no one to come out. I figured they were busy, so I went in to notice there was no one in line. For 45 minutes no one noticed a car in the curbside pick up or checked for a check in. I got my product but that kind of service deserves one star.
Response from Best Buy
December 01, 2024
Hello Nic,
Thanks for reaching out and providing your feedback. We are saddened to hear that this was your experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64498201" and share your full name, email, and phone number.
Thanks,
^Jacob
Marlayna A
November 23, 2024
1 out of 5
We went to purchase a chest freezer and gas stove and refrigerator and washer and dryer the customer service was really horrible we had 7 people asking if we needed help all 7 times we said yes and what we needed to buy and we kept getting told ok I’ll get someone else to help you I asked why can’t you help us each person replied with it’s not my job we waited a total of 2 hours for help had everything picked out that we needed and no one was willing to help us very disappointed and will never go back again and I do all my electronic shopping there
Response from Best Buy
November 23, 2024
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know that my in store shopping trips will be fast and efficient. Can you please reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) with the information below, as well as more detail about your experience, so that one of our specialists can continue documenting this for you? Please begin your message with "This is in regards to my Google Review 64464705".
Full Name
E-mail Address
Phone Number
Regards,
^Josh
This J
November 20, 2024
1 out of 5
Really sad with the customer. Service from this store between the run around on the phone and being hung up on when I wasn't even being rude, I was just looking for answers.
Response from Best Buy
November 21, 2024
Hey there.
Thank you for taking the time to leave your feedback with us. We would like the chance to formally document your experience, and do what we can to further assist you. To connect with a live representative you can contact us through one of the social media platforms listed below. Please send us a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and reference your Google review number #64452444. We look forward to hearing from you.
Thanks,
^Jason