They don't warn you that if you get store credit instead of a direct refund you can't use it to buy gift cards. So they'll keep yo money and tell you how they want you to spend it.
Yolanda S
November 13, 2025
Waited 20 min for someone to help us in audio after asking three different workers that said they would send someone over. We left store.
Response from Best Buy
November 13, 2025
Hi, Yolanda,
Thank you for taking the time to share this review here, however, it is sad to hear you were unable to reach the support you needed while in-store. We definitely can understand your frustration, and would be happy to connect with you to discuss this further.
To get started, please send us a message on Facebook (https://bby.me/m2ziqx), Twitter/X (https://bby.me/346tlu), or Instagram (https://bby.me/n2y6ml). Please also include a note stating you are reaching out from a Google review by including this reference number: 68761. We look forward to hearing from you!
Clean well organized ans friendly efficient staff that are regarded to help.
philwithnotes
November 01, 2025
Best Buy, the company itself, not this store, it sucks so bad. They have no real customer service orientation. They offshore everything to India or Pakistan, to people in call centers who have no real concern for whether your stuff arrives on time. This morning, they canceled the delivery of my refrigerator that I ordered two weeks ago. Apparently they can’t even get inventory right, and they just don’t care. They’ll give you a 12 hour window on a weekday, like, who can do that? They just don’t care and I am done shopping there.
Response from Best Buy
November 01, 2025
Hello,
We appreciate you taking the time to leave your feedback. Having your appliance delivery cancelled is never great, so we can understand your concern. We would be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/ocv7ct), Twitter/X (https://bby.me/hab8i6), or Instagram (https://bby.me/j0hn2t). Please reference Google Review #63312.