Best Buy Arden Fair

I was in store for a 4090 gaming laptop so I bought an Asus G16 and returned it because I didn't love it. I then found an open box Asus G14 2 hours away so I drove to pick it up. Upon booting it up I realized it was a 4060 and not a 4090 as advertised. I immediately went back to my local Best Buy (here in Arden Fair) to return it (where I returned the G16 too). I told the associate exactly what happen. He then took the laptop to the back to inspect it. When he came back he showed me the back of the laptop where it could be seen that someone opened it and most likely swapped out the back cover plate to return their old 4060 for a 4090. I acknowledged his comment and then he proceeded to look into my account and ask me why I had recently purchased another 4090 and returned it here at the same location. He then asked me what I was doing with these laptops. I told him I was checking them out. I am not going to hang on to a $3,000+ laptop that I don't absolutely love. I asked him if he was blaming me for this and he stayed quiet. I was definitely being blamed for something I didn't do and felt so shameful for no reason. Here I thought I was doing the right thing coming back the same day and brining it to their attention before they go sell it to another person because all they do is make sure the serial numbers match but never actually turn them on to verify the specs. I still want a 4090, but now I don't feel comfortable buying another laptop from Best Buy because I feel like I will get questioned. How is it my fault someone didn't do their job? So buyers beware! If you buy an open box laptop chances are they didn't actually turn it on and check that its the right laptop and all they did was make sure the serial numbers match which can make it really easy for someone to swap out the cover plates.

Best store ! Best service! Like the old days when stores really cared for their customers... Thank you!

Friendly and attentive.

Huge places, there are everything. I went to look for the DJ Osmo Pocker 3, but they didn't have it in stock. So I didn't go around much.