Don't get a new phone with best buy. Went to get a new phone and set up within two or three separate DAYS AND still couldn't get it to work. Experience was so bad that it has frighten or upset so much someone from getting a much needed phone and service from another store, even when live so close by to it. Now i haven't heard from this person for a few days now. Hope they're ok. And i was the one that suggested them to get a phone at best buy. (Sighs) But who knew it would be this bad...??
The only positive note would be one of the managers is nice.
Response from Best Buy
December 15, 2025
Hello,
Thanks for sharing this with us. Getting a new phone is exciting, but it is understandable that it needs to be able to work correctly. We can appreciate having yours still not working correctly after multiple days and not getting the assistance needed, isn't ideal.
If the purchaser can please reach out to us by sending a private message on one of our social media platforms, Facebook (https://bby.me/exmbmv), Twitter/X (https://bby.me/q8fvd3), or Instagram (https://bby.me/snx7mw), we'll be happy to look into this with them. Please also have them mention "Google review #88260" in the message.
Sorina I
December 14, 2025
Mr. Lawrence helped me and my mom buy a tablet for 91-year-old mother, and I cannot say enough wonderful things about him. He was extremly sweet, polite and professional. He took his time explaining everything to my mom,( who had alot of questions), and he answered every single one with patience and kindness. I have truly never met someone like him. He made my mom feel comfortable, respected and confident. The company should know they have a realy treasure in Mr. Lawrence - someone who truly deserves recognition and appreciation for his outstanding service.
Fernando was the best Best Buy employee we’ve ever worked with. He helped us shop for a new TV and was so helpful friendly and knowledgeable. The man deserves a raise! Thanks, Fernando!
Daniel at Geek Squad was amazingly helpful, gracious, effective, and knowledgeable. I’m very grateful! He restored my faith in Best Buy!!
Thank you, Olivia, for your warm welcome and speeding along the assistance.