Best Buy Arden Fair

I had a very disappointing experience at Best Buy with Riki and Angelo. In my opinion, the manager provided some of the worst customer service I have ever experienced. I came to the store to exchange a laptop, and my request was refused based on what they claimed was “store policy.” When I respectfully asked them to show me the policy they were referring to, the manager replied that it was “none of my business.” That is completely unacceptable. As a customer, I have every right to understand the policy being used to deny my request. I have been a Best Buy customer for more than two years, and I have never experienced service like this before. The attitude was unprofessional, dismissive, and disrespectful. Managers are supposed to help customers, explain policies clearly, and resolve issues not hide behind vague statements and treat customers poorly. I would strongly recommend avoiding these managers. In my opinion, Riki and Angelo should not be working in customer-facing positions if they cannot communicate respectfully and professionally with customers.

Love them

Every time I come here I always get treated very well and speak with knowledgeable people, Fernando was spectacular and answered all of my questions he is the best thank you!!!!

Went in to purchase ipad. Right off the rep had attitude. I asked how much was ipad with putting on my line she walked over showed me price for wifi and looked at me like i was stupid. Mentioned again I was looking to place on my acct. She gave me price with installments or to purchase in full. Choose in full than I asked how much for cost of line she said nothing cause i paid in full. I mentioned to her doesn't make sence she said i was confusing myself and to just stop. I had to pause cause i was getting upset. What do you mean stop I am the consumer i want to know the monthly cost for line. She went on to tell me i should know what i have on my acct. Well first off i dont have an ipad on my acct so no o dont know. I walked out went to another location who stated she could have done a cost analysis. Worse part she didnt even ask for an Id to verify i was authorized to make changes.