Customer service sucks. They didn't know their in-stock inventory.
Response from Best Buy
February 09, 2025
Hello, Gary,
Thank you for the review. I completely empathize with your feelings of frustration regarding the lack of available inventory for our products. It must be quite disheartening to face this situation.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please include Google Review 64792771.
Regards,
^Kristy
Michael C
February 07, 2025
I so much want to support local stores, but doing so is more and more painful. Yesterday we waited several minutes to get help from a salesman in the computer department. Like many stores, understaffed and under stocked.
Luckily I had done my research and knew the monitor I wanted was in stock. Once we had the salesman's attention or transaction went quickly
Response from Best Buy
February 07, 2025
Good Afternoon, Michael.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:64787672" for reference. You can find us here:
Twitter(X):
https://twitter.com/bestbuy
Facebook:
https://www.facebook.com/bestbuy
Instagram:
http://instagram.com/bestbuy
Kind Regards,
^Trey
Just go to Costco. These guys are a disorganized mess. My order was messed up multiple times and getting refunded is a nightmare.
Response from Best Buy
January 27, 2025
Hello and thanks for reaching out on Google, Kurt.
We understand the frustration when an order does not go as expected. We'd like to hear more about your experience and assist. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, and mention your Google review, 64741191.
Kindly,
^Graham