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Services Offered
Geek Squad Services
Apple Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
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Frequently Asked Questions About Best Buy Natomas
How do I check product availability at the Natomas Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Natomas Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Natomas stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Natomas Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(2232 reviews)
Elvis R
February 17, 2026
1 out of 5
Worst experience ever. I was denied a return due to a minor scratch on the item. When I rerurned it the cashier took the item to the back and she came back with manager to deny my return. Why couldn't they inspect it in front of me. How do I know the scratch was not caused in the back. I never had an issue with returning items. The manager I spoke to was from geek squad. He came across as rude and vindictive. I was embarrassed in front of other associates. The manager could of handled it better but didn't. I felt like I was targeted. Im utterly disgusted. Bad customer service
Response from Best Buy
February 17, 2026
Hello,
Thank you for the review. We understand your concern with not being able to return an item. We never want to make it difficult.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 118457
Anita L
February 16, 2026
5 out of 5
I needed tech support for my cell phone glitch. Darren counseled me to get a new phone on sale. I had to leave for another appt and returned the next day when I was assisted by Bruce. Both of these gentlemen were patient, knowledgeable and helpful. They answered all my questions, and took care of me!! Excellent 5 Star service!! It pays to have a Geek Squad service subscription, and buying my phones from Best Buy; as the insurance on the device is covered by the said service subscription!! 🙏👍👌
Elvis R
February 15, 2026
1 out of 5
Worst experience ever. I was denied a return.
Eugene S
February 06, 2026
5 out of 5
Friendly environment