Best Buy Natomas

Wow do they make you feel like a criminal when making a return. I was interrogated by one of the staff members when making a return today. Why was I making the return, why on the last day of the 14 day window, why didn’t I register with my phone number when I bought it, why didn’t I buy the Best Buy membership, where did I live, why didn’t I buy it at that specific store. Ridiculous. Even when I walked in and to the counter, there was no effort to say hello or smile or even try to have a normal customer interaction.

Customer service is awful!! Horrible. You will thank me later

It was a needed stop to correct some other issues them move on

⭐️ 1 Star Very disappointing experience a family member had. The front-end associate was helpful, but when she asked the manager, Kevin, about the Pokémon promotional items, his response was extremely unprofessional. He laughed in my face and dismissively said, “They’re already spoken for.” He could have simply explained the store’s policy, but instead his behavior was rude and disrespectful. I understand that promotional items may be limited or unavailable. The issue was how I was treated by management. Customers should be spoken to respectfully, regardless of whether the answer is yes or no. I also noticed that other Google reviews have raised concerns about the customer-service experience and management at this location with Kevin, which makes my experience even more concerning. I have already contacted corporate to report what happened and ask that this situation and the management’s customer-service conduct be addressed. Hopefully, they will take the complaint seriously and look into how customers are being treated at this location.