Best Buy Natomas

This review is specifically to highlight Kevin, who provided some of the best customer service I’ve experienced in a long time. All 5 ⭐️⭐️⭐️⭐️⭐️ I’ve given are all meant for Kevin. I recently had an issue with an online order for an item I received through my paid Best Buy membership exclusive invite. After the order was unexpectedly canceled within 30 minutes or being purchased. I spent over an hour on the phone with customer service, only to be told to visit the local store so they could resolve or reorder it. While the corporate experience was frustrating, I want to give credit where it is due: Kevin provided absolute top-tier customer service. He immediately understood my frustration and spent nearly an hour working with Best Buy’s internal agents to find a solution. Even though the system limitations prevented him from fixing the issue, Kevin went above and beyond for me. He set a standard for what customer service should be, and because of his efforts, I will continue to shop at this location. That said, I am extremely disappointed with Best Buy's membership program. Paying an annual fee for "exclusive access" only to have an order canceled with no resolution other than "wait for another invite" is unacceptable. Corporate Best Buy, however, needs to fix how they handle canceled invite-only orders for paying members. Telling a customer there's "nothing that can be done" after paying an annual fee for access is not a great look.

good customer service employees are friendly

The Pharmacy staff are awesome

I had bad experiences with this store several times. First, after wasting a lot of my time they refused accepting a return of a laptop which had issues. A different Best Buy store accepted this return on the same day with no problems. And most recently their Geek Squad insisted that I have to pay for an iPhone repair which Apple support said should be completely covered even if I bring it to this Best Buy. Not good.