Best Buy Natomas

Customer service is awful!! Horrible. You will thank me later

It was a needed stop to correct some other issues them move on

⭐️ 1 Star Very disappointing experience a family member had. The front-end associate was helpful, but when she asked the manager, Kevin, about the Pokémon promotional items, his response was extremely unprofessional. He laughed in my face and dismissively said, “They’re already spoken for.” He could have simply explained the store’s policy, but instead his behavior was rude and disrespectful. I understand that promotional items may be limited or unavailable. The issue was how I was treated by management. Customers should be spoken to respectfully, regardless of whether the answer is yes or no. I also noticed that other Google reviews have raised concerns about the customer-service experience and management at this location with Kevin, which makes my experience even more concerning. I have already contacted corporate to report what happened and ask that this situation and the management’s customer-service conduct be addressed. Hopefully, they will take the complaint seriously and look into how customers are being treated at this location.

A little late writing this review. I want to personally thank Miya for helping me out with some last minute camera attachments. This Best Buy is not my local/usual stop. Miya helped me confirm that what I was trying to order would be a good fit for me and did the specific research for me in person and on the spot. Pick-up was scheduled perfectly right before a big upcoming trip I had. Thank you so much Miya! I may have to start ordering from this location, purely because I had such great customer service at this location. ⭐️⭐️⭐️⭐️⭐️