Re: One Month ago! Shout out to RICKY a sales manager, for taking care helping me set up my newly purchased laptop. I was on my way out the door because the help desk said I had to make an appointment and wouldn't even help me open the new boxed laptop and advise what steps I needed to do before coming back. This is when Ricky stepped in and extended professional, awesome and thorough customer service! He is the best and aims to make sure all customers needs are satisfied. This store is fortunate to have this employee on their team. Thanks Ricky!
It is no wonder this place gets bad reviews. The employees here are extremely rude. They show no empathy. I recently experienced a horrible encounter today over a return. 3 employees surrounded me making me feel like a criminal. One happened to be a manager named Riki Le. When I asked for the names of the other two employees they said they wouldn’t give them and Riki told me they do not have to give their names. He said I was only getting his name. I was then told by Riki there is no point to keep going back and forth and was directed to leave the store. I told them they were horrible employees to make a customer feel this way. When I said that one of the girls who would not give her name said in sarcastic tone “Bye” how is this ok? Are these the people you have representing your store Best Buy? I have never had an experience like I encountered today. The manager Riki should not be a manger. The way he speaks to his customers and the way he allows his staff to speak to customers is very unprofessional. My family will never buy anything else from Best Buy and you can thank your staff at the Natomas location for that. You should also really listen to the reviews because it seems we are all having the same experience
Response from Best Buy
March 06, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know that my in policy returns will be processed quickly and efficiently. Can you please reach out to us via private message on one of the following platforms with the information below, as well as more detail about your experience, so that one of our specialists can continue documenting this for you? Please begin your message with "This is in regards to my Google Review 64898322".
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Regards,
^Josh
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