Best Buy Natomas

Terrible service! Kevin the store manager has done everything in his ability to NOT help with scheduling a return / replacement of an order . Once I tried to speak with other workers he gave them an order to don’t answer answer me because he is the store manager and he already spoke to me. I would say indefinitely that Kevin is probably in his peak of his career and blinded by his power he is under doing his responsibilities and took the easy road to route me to the phone number to do the process he can easily do trough the computer in the store! Terrible service!!!!!!

The salesman lied to start with, bought a floor model tv stand was supposed to be included it wasn't they sent delivery guys who admitted they don't do tvs which didn't matter anyway because they didn't deliver the stand, so I went to buy another stand and the same salesman said the drivers must have unwrapped and unboxed My tv and took the stand out of the box then took all the wrapping off the TV and put it back in the box, good thing I took pictures, and a month later the customer service (not from this country) is still trying to set up a date to come take the TV out of the box and plug it in now there's a brown spot on the screen,which according to Google could be caused by damage to the way it was shipped to me, but as dishonest as they have been I highly doubt the would honor the warranty, all I have to say is buyers beware.

Best Buy scammers. They took my money and refuse to provide either the product or a refund. I am filing complaints with the BBB and the FTC. For almost a month, nobody has cared and nobody has wanted to solve the problem. They have been using my money for a month, but the worst part is that over the past three weeks they have caused me tremendous emotional distress and frustration through their negligence and lack of accountability.

Best buy scammers I had one of the worst customer service experiences with Best Buy. On May 18, 2026, I paid $1,920 for my order. Instead of receiving what I purchased, Best Buy sent me the wrong item. Following their instructions, I returned the incorrect item to the store immediately. Since then, I have been getting the runaround. Almost every day I was told to come back and pick up my order, only to arrive and find that the item was not available. Customer service repeatedly gave me different answers and no real solution. After continuously calling, visiting the store, and practically begging for an update, I was finally told that everything would be resolved by June 12. When I arrived on June 12, I was informed that my order had been canceled. I was then told to come back the next day. I did, and once again there was no product and no resolution. At this point, Best Buy has held my $1,920 for weeks without providing the product I paid for and without issuing a refund. The lack of communication, accountability, and respect for customers has been extremely frustrating and stressful. I am now considering legal action. No customer should have to spend weeks chasing a company for either the product they paid for or a refund of their own money. Very disappointed with this experience. Unfortunately, most of the employees I dealt with appeared to be poorly trained and unable to resolve even basic customer service issues. Every visit resulted in a different answer, and nobody seemed willing to take ownership of the problem or make any effort to help. I spent countless hours following instructions given by store employees, only to discover that the information was incorrect. It felt like no one cared about finding a solution or respecting a customer’s time. A company should invest in properly training its staff and empowering them to help customers. Based on my experience, many employees were simply unable or unwilling to provide meaningful assistance, which made an already frustrating situation much worse.