Denis M
September 24, 2026
I had bad experiences with this store several times. First, after wasting a lot of my time they refused accepting a return of a laptop which had issues. A different Best Buy store accepted this return on the same day with no problems. And most recently their Geek Squad insisted that I have to pay for an iPhone repair which Apple support said should be completely covered even if I bring it to this Best Buy. Not good.
Aisha F
September 12, 2026
Wow do they make you feel like a criminal when making a return. I was interrogated by one of the staff members when making a return today. Why was I making the return, why on the last day of the 14 day window, why didn’t I register with my phone number when I bought it, why didn’t I buy the Best Buy membership, where did I live, why didn’t I buy it at that specific store. Ridiculous. Even when I walked in and to the counter, there was no effort to say hello or smile or even try to have a normal customer interaction.
Tracy L
September 09, 2026
Customer service is awful!! Horrible. You will thank me later
It was a needed stop to correct some other issues them move on