Best Buy Natomas

They don’t take returns. I bought a hoverboard for my son for Christmas. The battery in it is garbage. This is the 3rd hoverboard we’ve owned as a family, and the battery life on this thing is not normal. There’s clearly something wrong with it. The battery life lasts less than an hour. After three days of using it, trying to coax it to charge by wearing the battery out and plugging it in again etc…, we decided we needed to return it. Best Buy said that because it’s used, they cant resell it. They wouldn’t take it back. We literally had to use it to know it won’t work correctly. They straight up admitted to reselling stuff that people return because their product doesn’t work. What kind of shady crap is that? What are you playing at Best Buy? I knew I shoulda shopped at Walmart. Walmart woulda taken it back. I think that the hoverboard I purchased from Best Buy was a return and resold to me.

I’m writing to express my extreme dissatisfaction with the service we received at Best Buy when attempting to address an issue with a recently purchased PlayStation 5 Pro console. We returned the console on the second day after purchase due to an obvious defect: a loose internal component that audibly moved when the console was slightly shaken. This is clearly not normal for a new product and raised serious concerns. As loyal customers who spent over $5,000 at Best Buy last year, we expected professional and understanding service. Instead, we were met with suspicion and disrespect. The staff implied that we were at fault or trying to deceive them. This was offensive and uncalled for. The staff took the console away for inspection, keeping it out of our sight for about 20 minutes. When they returned, they claimed to have found a scratch on the unit. We never used the console after noticing the issue and carefully repackaged it. If there is indeed a scratch, it was either a manufacturing defect or occurred during their inspection. Despite the evident defect of a loose internal component, the staff refused to replace the unit, leaving us with a potentially faulty product. The tone and attitude of the staff made us feel unwelcome and unjustly accused. This is unacceptable, especially when dealing with loyal customers. This experience was frustrating, humiliating, and completely unprofessional. We left the store without a resolution, even though we believe we were fully entitled to a replacement. The poor handling of this situation has seriously damaged our trust in Best Buy.

Good service everyone was very friendly and helpful

Poor customer service.