Best Buy Natomas

Always clean, staff checks on whether you need help.

The store is junk and rarely has good selection. The car install team is rude and very slow. I had them install an amp and sub and they took all day to do and did not tune it properly. I had to have a friend from the industry help me tune it properly. I tried schedule an install of dash cams as well but the staff was not helpful in setting up the appointment and then they cancelled my appointment because they double booked. Instead of trying to work with me and resolve the issue management was rude and offered no alternatives other than me taking a day off work to reschedule at their convenience. I will never go to this store again and possibly avoid BestBuy all together after this terrible experience.

Great customer service as always.

This is disappointing, after multiple calls to customer service, without resolving my issue, I visited the store where I purchased a cell phone to get help regarding a refund for an exchanged cell phone. I spoke to the store's general manager who did not give me her name or identify herself in any other way. She told me that nothing was registered in the system. How is this possible? My exchanged cell phone was stolen and they don't want to accept it. It got to the point where she threatened to call the police, and I did call them. She kicked me out of the store and told me I couldn't come back. Description: White Hispanic woman Thursday, June 19, 6:30 pm. The attitude of this Hispanic Latina manager is unacceptable, racist. The worst thing is that she gave my information to the police and my description, for no reason, I never disrespected her, on the contrary, I treated her very kindly and she was rude and disgusting, I hope they fire her, but I will file a consumer service report for negligence and theft of my device. There are video cameras where you can verify that I handed over the exchange device and they are stealing it.