Best Buy Natomas

Best Buy scammers. They took my money and refuse to provide either the product or a refund. I am filing complaints with the BBB and the FTC. For almost a month, nobody has cared and nobody has wanted to solve the problem. They have been using my money for a month, but the worst part is that over the past three weeks they have caused me tremendous emotional distress and frustration through their negligence and lack of accountability.

Best buy scammers I had one of the worst customer service experiences with Best Buy. On May 18, 2026, I paid $1,920 for my order. Instead of receiving what I purchased, Best Buy sent me the wrong item. Following their instructions, I returned the incorrect item to the store immediately. Since then, I have been getting the runaround. Almost every day I was told to come back and pick up my order, only to arrive and find that the item was not available. Customer service repeatedly gave me different answers and no real solution. After continuously calling, visiting the store, and practically begging for an update, I was finally told that everything would be resolved by June 12. When I arrived on June 12, I was informed that my order had been canceled. I was then told to come back the next day. I did, and once again there was no product and no resolution. At this point, Best Buy has held my $1,920 for weeks without providing the product I paid for and without issuing a refund. The lack of communication, accountability, and respect for customers has been extremely frustrating and stressful. I am now considering legal action. No customer should have to spend weeks chasing a company for either the product they paid for or a refund of their own money. Very disappointed with this experience. Unfortunately, most of the employees I dealt with appeared to be poorly trained and unable to resolve even basic customer service issues. Every visit resulted in a different answer, and nobody seemed willing to take ownership of the problem or make any effort to help. I spent countless hours following instructions given by store employees, only to discover that the information was incorrect. It felt like no one cared about finding a solution or respecting a customer’s time. A company should invest in properly training its staff and empowering them to help customers. Based on my experience, many employees were simply unable or unwilling to provide meaningful assistance, which made an already frustrating situation much worse.

The experience I had happened a few months ago but it was so awful that I still think of it to this day and I thought it deserved a review. Reading the other reviews on here also helped justify my feelings. I bought an oura ring from the Best Buy in Roseville a few months ago since that was the store that had my color and size in stock. I wore it for a little under a week just wearing it around the house and did maybe one run with it on. The size ended up being too small since my fingers would swell at night and instead of trading it for a larger size I just decided to return it since my Apple Watch did mostly the same things. I go to return it to this Best Buy location since it’s closest to my home and I immediately felt like a criminal. The woman working in customer service whose name I didn’t get (but sounds like Christina from all of these other reviews?) said the ring was scratched up and looked like I had worn it for more than a week. I assured her it had only been a week and you can see from my receipt date. We went back and forth and I tried my hardest not to be angry but this woman basically accused me of stealing and was implying that I had somehow gotten this ring elsewhere and worn it for more than a week. She also questioned me as to why I was returning it to this store. I’ve never felt so judged and I felt humiliated that she was accusing me of basically being a scammer and a liar. I asked if the Best Buy in Roseville would accept my return and she said probably not because it’s ruined. I went over there immediately after and returned the ring with no issues. I know customer service is hard but this woman is not suited for this job. Definitely hesitant to ever come back here.

Great staff, lots of parking and manager was accommodating.