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Services Offered
Geek Squad Services
Apple Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
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Frequently Asked Questions About Best Buy Natomas
How do I check product availability at the Natomas Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Natomas Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Natomas stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Natomas Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2120 reviews)
Summer B
April 09, 2025
1 out of 5
Absolute worst best buy store I've ever been to, with extremely stuck up and rude employees. I came in looking for help with an issue I had for months because they messed up with a return, and didn't register it. I talked to employees and manager and everyone just washed their hands off. Absolutely no help. They spent 1 hour yelling at me and elaborating in detail how they don't want to help me when they honestly could easily just do their job and step in and solve the problem they caused themselves. Because of them I've lost thousands of dollars, have ruined credit, and lost days trying to solve this issue. I felt so much anxiety and stress because of their nonexistent customer service here. 0 efficiency. Will never go back here.
Response from Best Buy
April 09, 2025
Hello, Summer.
Thank you for taking the time to reach out regarding your recent visit. We would be more than happy to share your feedback and assist in any way that we can. Please feel free to send a private message to one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and Google Review number 65026691 and one of our agents will be glad to assist.
Thanks,
^Allison
Joey M
April 08, 2025
1 out of 5
The employees don't know what they're doing. It seems like they lacked training.... they searched up what I needed and gave me something completely differently. When I mentioned it, they responded very rudely and extremely condescending
Response from Best Buy
April 08, 2025
Hello, Joey,
Thank you for reaching out to us. As a consumer myself, I understand the importance of receiving courteous customer service. At Best Buy, we strive to ensure all of our customer have a positive experience. We appreciate your feedback, and would like to formally document your interaction in our corporate system. If you could, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Kindly mention the phrase "Google Review, Convo #65021007" when reaching out via social media.
Thank you,
^Ruby
Will
April 08, 2025
1 out of 5
Sold me the wrong speaker connector for a Toyota instead of the one for Honda. I’ll just order anything I need on Amazon instead of coming here again.
Response from Best Buy
April 08, 2025
Hey there, Will,
Thanks for reaching out and providing your feedback. We are saddened to hear that you have had a negative experience with your recent car audio purchase and I can definitely understand your concerns surrounding this. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please send us a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #65020824" and share your full name, email, and phone number.
Thanks,
^Jacob
Nicholas R
April 06, 2025
5 out of 5
Best service, wide selection, bought a jvc deck and really great price. Big screen next. Satisfied customer!