Best Buy Natomas

I’ve been a Best Buy customer for years, but this experience completely changed my view of the company. Best Buy hides behind confusing and inconsistently applied return policies, then stonewalls customers when issues arise. I was bounced between store staff, corporate support, and “executive resolution” with no one taking real ownership or offering a reasonable solution. Each interaction felt scripted, dismissive, and designed to exhaust the customer rather than help them. What’s most frustrating is the lack of accountability. Policies are selectively interpreted, explanations change depending on who you speak to, and once they decide to say no, meaningful conversation stops. Escalations lead nowhere. Transparency and basic customer respect are clearly not priorities. For a company of this size, the customer care experience is shockingly poor. If something goes wrong with your purchase, be prepared for a long, frustrating process with little to no resolution. I would strongly caution anyone buying higher priced items here. Once Best Buy has your money, you are largely on your own.

Putting this on notice because one of their employees, Kamala (short haired Indian lady) decided to commit fraud and blatantly lied to my face after I explicitly said NO to a credit card, then proceeded to immediately deny after I repeatedly questioned her. My fiancee was with me as well, we were purchasing a washer with intention to only use the lease program to payoff within 3 months. If I knew she was going to commit fraud, I would've just bought it in cash. But during this process, I was reviewing the card reader POS prompt and recognized what I thought was the credit card application. She blatantly stated it was solely for the "Progressive lease loan" and that it "will have no effect" on my credit, nor will I be "receiving a credit card". Crazy enough, I get an email on Friday at work in the middle of the night stating I have a credit card. I called that morning, and played phone tag with horrible customer service. They stated they filed a claim for fraud and deactivated my account. Yet I have received no further information regarding this closure, and I keep receiving emails about having credit availability. Also what pissed me off even more, I received the physical card today. I can't even call the actual store and file a complaint to the store manager because they apparently can't take direct calls. This whole thing is a bunch of BS. I have receipts, and the store can probably look up at the video feed and easily recognize how my statured appeared the moment I questioned her. Kamala, thank you for wasting my time and committing fraud. Avoid this lady, can't say much about other individuals, more-so this employee.

I went to talk with the geek squad about resetting my phone due to scammers getting into my phone. The store was clean and the workers were friendly. I spoke with the geek squad about my issue and was more informed about my option to rectify my situation. Long story short be very cautious as scammers can cause you a lot of problems and use two step verifications as it limited the problems that they caused me!!! I did purchased they plan that the geek squad offers as I will be purchasing a new computer soon and I want to insure that everything is done right!!!

not bad