Best Buy Natomas

Great customer service and very knowledgeable staff.

The geek squad was very helpful thank you very much!

I ordered a Lenovo Duet 5i from Best Buy's website. The listing described it as an Open Box – Excellent item. Since the Lenovo Duet 5i is a 2-in-1 detachable laptop, I expected to receive the tablet, detachable keyboard, and power adapter. When the package arrived, it contained only the keyboard. The tablet itself and the power adapter were both missing. I immediately contacted Best Buy customer service, and they instructed me to take the item to my local Best Buy store for a refund. I went to the Emeryville store, but the store manager refused to process the return. I was left with the impression that they believed I was trying to commit fraud, even though I had reported the missing items as soon as I received the package. I contacted customer service again, and this time they told me to ship the item back. Since the keyboard was the only thing I had received, I returned the keyboard. About two weeks later, Best Buy's returns department denied my refund, stating that I had not returned the complete product. I then filed a complaint with the Better Business Bureau, but the issue was still not resolved, and I again felt that Best Buy treated me as though I was being dishonest. As a last resort, I filed a chargeback with my credit card company. During that process, Best Buy submitted evidence indicating that the complete product had been shipped. That did not match what I actually received, and it was extremely frustrating to have to keep defending myself. In the end, I paid for a laptop, received only a keyboard, returned the only item I had, and still did not receive a refund. I was left with nothing despite following every instruction Best Buy gave me. After checking the shipping label, I discovered that the package had been shipped from the Sacramento store. Since the package originated there, I believe the problem occurred before it was sent to me. Whether it was due to poor quality control, careless handling of an open-box return, or internal loss of parts, I have no way of knowing. What I do know is that I paid for a complete Lenovo Duet 5i, received only the detachable keyboard, and then spent weeks being treated as though I was the one trying to commit fraud. Instead of acknowledging that an open-box item may have been incomplete before it was shipped, Best Buy repeatedly denied my refund and left me with nothing. This entire experience was incredibly frustrating and has completely destroyed my confidence in buying open-box products from Best Buy. I will never shop at Best Buy again. reply to the owner: sir, you probably did not read my whole story and just try to response that kicking the ball back to the corporate. I have already tried everything that I could. Talk to customer service, store owner, BBB, Bestbuy Corp, Bestbuy reddit, and bank. Sir, if you really want to help me. Talk to me directly, not offloading the issue to other department and then bounce back and forth for another six months.

Su personal es muy atento y cordial