Best Buy Natomas

The

Got food poisoning the other night. Always short-staffed or a sign posted up on the door saying out to lunch. Come back later. Nighttime Cooks suck. Cannot cook especially the cook that worked at night around 8:00 p.m. on Wednesday, November 13,2024 needs to be fired cannot cook, needs to check The expiration date on food. Poor service nobody seems to be happy every time my wife and I go.

i normally don’t see the point in writing a bad review for a place based on one experience, but i’ve recently experienced the worst customer service i’ve ever seen from this location. i bought a monitor that was open at time of purchase, i verified with a worker that item had never been sold or used and that it would be in working condition. she then closed the box and we proceeded to checkout. after which the very next day when i went to plug in my new monitor the screen shows lines across the screen and was in fact broken. and the corner of the screen appeared to be slightly lifted as if it had been dropped. me and my husband took the item back to the store the very same day and let them know that it was defective. after review we were greeted by a manager named ricky who let me know he would be denying the return due to their being damage on the monitor, we let him know that that’s the reason we were bringing it back was due to the defects. he said all i can do is call the number and make a complaint but they will not be offering a refund for the monitor. i let him know i was not leaving store until i got a refund or exchange as since they have a clear return policy and they sold me an open damaged item. he told me that he didn’t want to go back and forth and that from a “ retail standpoint “ it is not in their best interest to return my money. he also said best buy does not sell open boxes to customers. we then began arguing back and forth. my husband then asked who will be in tomorrow so that we can call hr and have ricky be on the phone. to explain why they won’t refund a monitor that was sold from a previously open box. another lady who was sitting by the front door then joined the convo and let us know she’d be there tomorrow and that she’d be able to join call as she heard the whole conversation and mentioned. she then pulled up the camera footage of my husband leaving the store with the monitor and said “ it doesn’t seem like he is dissatisfied with his purchase here” ( which was completely unnecessary and the attitude from these workers is ridiculous ) she then tells me that she heard me tell the lady that the screen was pixelated not broken. i let her know that what i told her was it was pixelated and that the screen was not working. she then said “ she then said well we all heard u and pixelation is different and that’s not what you explained” which again is just attitude that is not needed in this situation. I then tell her to pull up the footage from where the computer was and see that we picked up an open box . after a few mins she sees that we were telling the truth and then begins to say that “ samsung has bad tape and then says the best thing she can do is offer an exchange. which in my opinion should have been an option in the first place to avoid this entire interaction. which i figure they did this because they saw we were telling the truth the entire time. based on this experience i will not be shopping from this location again or any best buy due to their “ return policy” and due to the mannerisms and attitudes from the 2 workers i interacted with. it was extremely unprofessional and aggravating to have to deal with this situation.

I was here natomas bestbuy to return a laptop today. My return laptop is open box item Excellent .. A Asian lady after checking my laptop and Tell me she can't accept returns from here. I need going to Original place of purchase for return!! She say my return laptop is Condition excellent. But saw some little bit scratches.. do you know this is open box item not new... and I have go back to my arden mall Original place of purchase to return. They checked my laptop and there was no problem at all . Reason for return is I have ordered brand new Same model and 24-month interest-free installment.. my laptop is almost $4000. I buy many electronic products to bestbuy. Never had any problems.. The customer service at this store is very poor. No wonder no guests entered. It's very deserted every time I go there...