Best Buy San Bernardino

Needed to visit this Best Buy twice during my stay in San Bernardino and both times the customer service was on point! Stepping into a store after being onsite in a dusty environment always makes me feel a little self conscious. I'm so glad that the staff here was welcoming and helpful. I was able to get what I needed with the assistance of a team member. All of my questions were answered and I felt good about my purchase.

Helpful

[*My summary is below] I feel torn between 2-3 stars, based on my experience at this location. I wasn't greeted walking in, the first thing I saw were two workers on their phones. I understand there are venders that represent other company's within bestbuy, so I saw a phone company and a TV-rep, 2 people, no smiles, no 'hi good Morning, can I help you?' They were on their phones. I found my way to the area I think I was looking to be at, no one around to help. Finally asked is a worker worked there, and then they said they will ask someone else to help me, they were already with a customer, (multi-task much? hmm, I just had a quick question..) but at least they were friendly. So I waited and anther worker was walking around, and they said 'have you been helped?' I said no and then also said they will find someone to help me... ...okay. It wasn't a long wait, just 5-8 min. and when a worker came to assist me, no smile, no hi, not friendly, no asking questions, they simple said, 'its busy for a Monday. but that's what happens when you're under-staffed with low coverage.' Complaining in front of a customer... hmm... *In Summary, I know there is a wide selection of items available that Bestbuy offers, but the customer service levels makes me want to consider recommending and going elsewhere... But I want to have a reason, but rationally speaking, it's not there. Thank you for reading. Good luck.

It's Best Buy, can't say much, best electronic store that has survived the times. Bit expensive but good service.