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Best Buy San Bernardino
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy San Bernardino
How do I check product availability at the San Bernardino Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local San Bernardino Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy San Bernardino stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the San Bernardino Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(5990 reviews)
Ismael C
January 15, 2025
1 out of 5
Bought a refrigerator and the handle broke been trying to get a hold of service for help, and all they do is send you somwhere else and give a number called them and finally got a hold of them, they want to charge me after they told me that the will be no charge.Now am shit out of luck with a broken freezer handle. I don't know why the sale you warranty if they aren't going to help you out.Am surprised that the haven't gotten sued for warranty scam.athey should sale warranty if they aren't going to back it up.
Hector A
January 12, 2025
1 out of 5
Came here for a keyboard that they said was on stock, when I got here it wasn't on the shelves so I ask two different workers, they both had me waiting over an hour and I didn't got an answer back from them so I left.
Response from Best Buy
January 13, 2025
Hi, Hector,
Thanks for taking the time to leave your feedback here. It's unfortunate that your experience did not meet the level of customer service we've come to expect. We understand how frustrating it can be to not get the help you need.
We would love to get some more information about the experience you've had and the store you visited. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64671550 as reference.
Twitter X): https://twitter.com/bestbuy
Facebook: https://www.facebook.com/bestbuy
Instagram: http://instagram.com/bestbuy
Best,
^Kadian
Tyler W
January 04, 2025
5 out of 5
Worked with Byron on subwoofer suggestions for my home theater. Byron was knowledgeable and did not pressure me into more than what I needed for my space. I recommend Best Buy for all your home speaker needs
Daphne M
January 03, 2025
1 out of 5
These people are the first I waited over an hour for help after repeatedly asking for hel then I watched the manager help someone else looking fir the exact same thing i was looking for I then took a seat as I watched and still received no help. Finally, someone came over and then abruptly said I'll be right back, only to never come back. I mean, get it together the worst service ever.
Response from Best Buy
January 03, 2025
Hi Daphne,
Thank you for sharing your experience with us. I can understand how frustrating and disheartening it must have been to wait over an hour for assistance, only to feel overlooked and unsupported. This is certainly not the level of service we aim to provide, and your feedback is extremely valuable to help us improve.
We’d like to report this on a corporate level and explore how we can address your concerns. Please connect with us by sending a private message on one of the following Best Buy social media accounts:
Facebook: facebook.com/BestBuy
X (formerly Twitter): twitter.com/BestBuySupport
Instagram: instagram.com/BestBuy
In your message, kindly include your full name, phone number, and email. Please also mention that you’re reaching out regarding your "Google Review" and include the conversation number 64640241 so we can quickly identify and assist you.
Thank you again for bringing this to our attention. I look forward to helping resolve this matter for you.
Best regards,
^Magee