I guess they've never seen 2 Mexicans buy a PS5 Pro.
Chad - General Manager has the absolute worst customer service and should not be interacting with customers. I will never shop here again. He is apparently the ONLY supervisor on site. Terrible organization in this store to only have one supervisor. I recommend 2 supervisors on site in case the other is having a terrible day like this person apparently was having. I hope he doesn't train the general associates, because that would be even worse.
Stop by Best Buy to look at and price car stereos for my 2007 Ford Mustang. Zach offered 0 to no help - quoted my labor cost. When I asked about the stereos, he responded - they are on the wall. I wanted information on which one - touch screen, no touch screen. He first said I would have to get one with a CD player - I asked can I replace with touch screen? His only response was labor would be more. He could tell me nothing about which stereo. Zero help.
Response from Best Buy
August 20, 2026
Connie,
We share your frustration with your car radio installation visit and would like to look into this further. Please send a private message via Facebook (https://bby.me/TTh0V2), Twitter/X (https://bby.me/wkuqDl), or Instagram (https://bby.me/VkX2hT) and state that you are responding to Google Review 206522.
It's not worth buying electronics in store. The item was defective and I wasn't able to take off work to return until after the 15 day window. They directed to manufacturer where customer pays shipping. Manufacturer went out of business. Just buy online from someone who will cover shipping. This place is a scam.
Response from Best Buy
August 20, 2026
Thank you for sharing your feedback with us, Molly. What you’ve mentioned is quite concerning. We try to pride ourselves in ensuring we provide great customer service. Let’s get this addressed for you.
First, we will need more details from you. Please message us through our social media channels on Instagram (https://bby.me/5g7DS9), X/Twitter (https://bby.me/uvqZQO) or Facebook (https://www. https://bby.me/TATE6R) with the full details of your experience. Also add Google Review 206591. We look forward to hearing from you.