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Meta Lab @ Best Buy
New in-store experience gives Best Buy customers a hands-on way to explore Meta's full product lineup through interactive demos and displays, personalized fittings and more. Learn More
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Frequently Asked Questions About Best Buy San Carlos
How do I check product availability at the San Carlos Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local San Carlos Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy San Carlos stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the San Carlos Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3325 reviews)
Nicholas R
July 15, 2026
5 out of 5
Great customer service! Nancy and the floor manager, William were very accomodating and patient. They helped resolve my problem quickly and Nancy, who was the main person helping me, was incredibly nice the entire time. Above and beyond team, thank you for the help!
JoAnn U
July 14, 2026
4 out of 5
Was pretty disappointed after driving up from San Bruno only to be told they don’t have my item In stock. Over store was huge and appeared well stocked
Tarquin L
July 14, 2026
5 out of 5
Helpful staff
Yoseph A
July 10, 2026
1 out of 5
The first location I went too was the Best Buy on Colma, and the item I wanted was only available at the San Carlos location; I drove about 28 minutes from the Colma location to the San Carlos mind you the Colma said they would price match the item. I get to the location in San Carlos and one of the managers on duty who’s name was William and the there was another female manager who was helping me. William approached me with only trying to give a $50 discount when it was found cheaper at Walmart. The female manager said I can give you $60 off if you sign up for the Best Buy membership. This has been a serious complete was of time and very misleading to the customers.