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Meta Lab @ Best Buy
New in-store experience gives Best Buy customers a hands-on way to explore Meta's full product lineup through interactive demos and displays, personalized fittings and more. Learn More
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Frequently Asked Questions About Best Buy San Carlos
How do I check product availability at the San Carlos Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local San Carlos Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy San Carlos stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the San Carlos Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3376 reviews)
Cesar M
October 20, 2026
5 out of 5
Excellent customer service
B J
October 20, 2026
1 out of 5
I don't like being forced into a sale. I phoned Best Buys in San Carlos two weekends ago with the intention of immediately purchasing a Kitchen Aide OTR microwave and installing it the next day. I gave this store a chance because it was close to home and phoned to see if it was in stock in the store. If so, I'd immediately drive down and pick it up. The salesman didn't give me an answer whether it was in stock after I have him the stock and model number. Instead, he wanted my personal information. Then he wanted to email me an invoice. Why would I need an invoice unless I was going to purchase it, even if it was not in stock? I remined him that I didn't want to purchase the unit and only wanted to know if it was in stock, and if so, I would go to the store and buy it. He hung up on me. What he didn't know is that I am in the process of looking for a new house and will need new appliances too. They will not be coming from Best Buy.
Response from Best Buy
October 21, 2026
Greetings, B Jung,
Thank you for taking time to write a review. We want your shopping experience to be a great one. We would love an opportunity to offer any help you may need. The best way to reach us is via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google Review, #241070” when reaching out on social media.
Viale M
October 15, 2026
5 out of 5
Good selection, excellent prices, helpful employees. What more can a girl ask for?
Y P
October 11, 2026
5 out of 5
Fast and easy order pickup for some Lorcana cards.