Best Buy San Carlos

Went for the Oct 3rd Pokemon event. And first, they made it kids event only and the event page doesn’t say that. There were many people for trading but it was for kids only. And no place to play the game as the event said. Also, the manager kicked us away when we were in line first aggressively and told us “no items to buy, kids only”.. and we left and return.. and later, we realized that there were items for the first two people only in line or even prob one. Dont know why the manager lied and made us not be first and didnt do the same for the people in front neither. Wont come to this BestBuy. In Mountain View people are nicer, polite, fun.. here not. Too aggressive. And they dont follow the event rules and added their only rules. I am okay if this event was for a specific group only, but put that in your event page and dont make people come from far for nothing. Cuz adults we also collect, trade and play the game

Hands-down really love this Best Buy compared to other Best Buy in the area, very organized and very thorough especially for Pokémon trading card drops big release date. Love the general manager, Enis and her manager John. They’re very helpful and kind.

I had a semi good experience here at this Best Buy the guy who checked us out was nice and calm but when it came to the geek squad I would not say the same. Both me and my mom had just gotten our new iPhone 18 pro and 18pro max we bought the cases and protectors for those phones. Upon approaching the geek squad area we waited a bit to be helped which we don’t have a problem with as we understand it can be busy. Wesley approached us and asked what we needed help with and we said protector installation and he looked at my phone first and when he noticed we took out the supplies he had a passive aggressive attitude while wondering why we opened the supplies up !! We then went on and told him it would be both me and my moms phones that needed the protector installation and he gave us an attitude saying we’d have to wait because he was still with someone else after already beginning to help with my phone and said he’d only be able to do my installation the 18 pro. He then proceeded to tell my mom not to open her protector and take out the supplies with an attitude once again ! My mom got fed up of this passive aggressiveness that she opened up the supplies to begin the installation herself and when Wesley came back out he gave an attitude to my mom about the fact she had the supplies already out and had installed the protector herself. My mom proceeded to say we no longer needed the service for protector installation for her phone (18 pro max) and Wesley said with an attitude (it wouldn’t have taken long). I understand we need to wait but I do not understand the passive aggressiveness this specific employee gave to us . We didn’t mess around with the application supplies for the protector simply just took it out of its box.

Clean & friendly staff.