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Best Buy San Carlos
Services Offered
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Frequently Asked Questions About Best Buy San Carlos
How do I check product availability at the San Carlos Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local San Carlos Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy San Carlos stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the San Carlos Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3275 reviews)
Don D
April 01, 2026
1 out of 5
Your AI phone answering service DOES NOT WORK WORTH A DAM.
Rodney R
March 23, 2026
5 out of 5
They had my pickup order ready SUPER quick! Love this Best Buy!
Dave R
March 12, 2026
5 out of 5
Today I visited Best Buy located in the San Carlos Marketplace with a problem. Two months ago I purchased a chest freezer and it had begun misbehaving due to a faulty door seal. I read my warranty, and that document said to bring it with me in the original box to the store I bought it from. Do you keep your box from an appliance you've purchased around for months after the purchase? I don't either. So, I was in the neighborhood and dropped in to have a conversation with the team there about my situation. I was directed to a supervisor named William. I've been in customer service retail for 30+ years and William treated me to the least difficult, most pain-free solution experience I have had in a long, looooong time. In less than 10 minutes I had a new freezer scheduled to be delivered to my house, and the old one picked up within the next 4 days, at no cost to me, a sincere apology for the inconvenience and an invitation to contact William directly if any other issues arise. Wow. One employee, using the resources at his disposal, with a warm and professional demeanor, has just earned Best Buy the kind of faith and loyalty that millions of dollars of marketing couldn't buy. Outstanding!
Teddy S
February 28, 2026
2 out of 5
Customer service. The guy with the Pikachu hat that works for best buy need to learn how to talk to customers. Talking with a attitude and disrespectful because the pokemon 30th anniversary to much for him. The store has great deals just beware of who you ask for store questions.
Response from Best Buy
March 01, 2026
Good Afternoon, Teddy,
We fully understand how you are feeling after not getting the help you needed when you asked for store directions. We would love to look into this situation with you. Please start by sending us a private message on social media, so we can better assist you. In your message, please make sure to include your Google review case ID: #124322.
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