Best Buy San Carlos

I called this location yesterday (6/10/2025) to inquire about the availability of a Nintendo Switch 2 console. Now I FULLY understand that the Switch 2 is a HIGHLY sought-after product currently, so the availability of said product once I actually get to the store is not guaranteed. I also understand that the likelihood pf finding a store carrying a Switch2 right now is basically 0 - but I am still trying, because it's a gift for my wife's birthday. But the associate I spoke with over the phone specifically told me that "They were not able to tell me whether or not they had stock until I PHYSICALLY entered the store". This is unacceptable - and a complete waste of customer's time. If you don't have it in stock, just tell me you don't! I took time out of my day to drive to the store and the moment I walked in I saw a sign at the front that said "SWITCH 2 - OUT OF STOCK". I didn't even need to ask another associate. So what happened? Well, I turned around and left - and Best Buy got 0 business from me. Now if that Associate had told me that they had no consoles in stock, I'd have bene happy with that. If the associate had told me that they are currently in the process of acquiring more stock but cannot guarantee that any consoles would be available by the time I physically visit the store - that also makes sense. But to tell me to gamble my time because "they cannot tell customers whether or not a certain item is in stock until physically present"? No. That is not okay.

I’m disappointed by the employees who work here and their customer service. It’s hard to trust them and they don’t seem to know what they are doing.

It's a Best Buy, not much to say, honestly. The customer service was fine, nothing special, no problems either though. Mediocre at best.

Excelente tienda. Variedad. Descuentos y sobre todo casi siempre se consigue algo extra que va con tu compra.