Bad experience in the service, the cashier is new and his co-worker had no empathy with the cashier
Response from Best Buy
July 20, 2026
Hi,
Having to experience that kind of interaction, along with poor customer service, is understandably upsetting. We'd appreciate the opportunity to learn more about what happened and address your concerns.
Please feel free to send us a private message through one of our social media link and reference Review #190626.
Facebook (https://bby.me/Qrv19r)
Twitter/X (https://bby.me/4CldQG)
Instagram (https://bby.me/X1RoGp)
Great customer service! Nancy and the floor manager, William were very accomodating and patient. They helped resolve my problem quickly and Nancy, who was the main person helping me, was incredibly nice the entire time. Above and beyond team, thank you for the help!
Was pretty disappointed after driving up from San Bruno only to be told they don’t have my item In stock. Over store was huge and appeared well stocked