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Best Buy San Carlos
Services Offered
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Frequently Asked Questions About Best Buy San Carlos
How do I check product availability at the San Carlos Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local San Carlos Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy San Carlos stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the San Carlos Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3287 reviews)
Sofia I
April 30, 2026
5 out of 5
Everyone we spoke to was lovely and helpful
J. A
April 28, 2026
1 out of 5
Lack of care. Ordered an "excellent condition" open box laptop. It didn't come with a power cord. I was directed to buy one. The price of this Non OEM universal charger made the open box the same price as a new one. That's not excellent condition! On top of that, it seems to have been the floor model which was nasty. Nobody even bothered to clean it. I made a long trip out here to pick up something where I was duped and dumped with the associate not caring about anything. Boo. Returned - And for salt in the wound, the $10 rewards that I was able to apply to it was lost on return.
Response from Best Buy
April 28, 2026
Hi there!
Products labelled as Excellent condition are to come with the accessories needed for the item to function. Hearing that this was not the case with your laptop is indeed frustration and we'd love to help. Simply send a private message to one of the links listed below. In your response, please mention that you are replying to Google Review 146814.
Facebook (https://bby.me/VDc43y)
Twitter/X (https://bby.me/mHp3Kw)
Instagram (https://bby.me/l5zNsJ Buy)
Hupimbv U
April 25, 2026
3 out of 5
The selection of electronics at this store is impressive, and the staff is generally helpful when you need assistance. However, the checkout lines can get quite long, which can be frustrating when you're in a hurry. Overall, it's a decent place to shop for tech, but be prepared to wait if it's busy.
Otis M
April 20, 2026
1 out of 5
I needed help with some information, so when I called, I got an AI operator and it just kept giving me the run around and I could not speak to an agent. I went down the street to Costco instead and bought my TV there, with that AI operator, it looks like you want to disconnect with your customers, $800 sale gone cause you dont know how to answer a phone with an actual human.
Response from Best Buy
April 21, 2026
Hi Otis,
Thank you for your review. We appreciate you taking the time to share your feedback, as it is helpful in us providing a better experience in the future.
To formally document your concerns, feel free to reach out to us on Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention your Google review 144282.