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Best Buy San Carlos
Services Offered
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Frequently Asked Questions About Best Buy San Carlos
How do I check product availability at the San Carlos Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local San Carlos Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy San Carlos stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the San Carlos Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3069 reviews)
Fedor S
January 14, 2025
4 out of 5
good store, but lacks variety hair cutting products
Yi Z
January 08, 2025
1 out of 5
I would rate 0 if I could. I was there for the pick up order. I drove a sedan on the first day but the TV didn't fit. And then I rescheduled to the next day with a larger SUV. Unfortunately, the item was somehow missing overnight at BestBuy. So they helped us place another order and canceled the current one. But they were not able to cancel the order due to the non-working system. The young man who helped us was very friendly and deserves a five-star rating. But the attitude of his manager was not professional.
Response from Best Buy
January 08, 2025
Hello there,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. This is certainly not the kind of experience we want our customers to have. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64657609" and share your full name, email, and phone number.
Thanks,
^Vanessa
Miguel Á
January 05, 2025
5 out of 5
I was particularly impressed with the helpfulness of the staff. I had some questions about a new laptop and the sales associate I spoke with was incredibly knowledgeable and patient. They took the time to explain the different features and helped me find the best option for my needs.
The checkout process was quick and efficient, and I was very satisfied with my purchase. I would highly recommend this Best Buy location to anyone looking for electronics or appliances."
C T
December 24, 2024
3 out of 5
It sucks that the only way you can get points is to get a best buy credit card. What's the point in having an account now
Response from Best Buy
December 26, 2024
Hi there!
Thank you for your review. I can certainly understand your concern with our Best Buy memberships and rewards points. While Best Buy Reward points are indeed exclusive to our Best Buy Credit Card holders, our My Best Buy Memberships offer a variety of valuable benefits that might be a great fit for you. Depending on your membership choice, some of the benefits available are:
* Free standard shipping: Save on delivery costs for most online purchases.
*Extended return window: Enjoy more time to make sure your purchases are the right fit.
*Exclusive member prices: Get access to special discounts on thousands of items.
And much more! Explore all the benefits at https://www.bestbuy.com/site/electronics/best-buy-membership/pcmcat1679668833285.c?id=pcmcat1679668833285.
We're always looking for ways to improve, so we appreciate your feedback. If you have any specific questions or concerns, please feel free to send a message on social media using any of the links provided below. Please be sure to include your full name, phone number, and email address. Also, be sure to mention “This is regarding Google review 64606179”.
Kind regards,
^Pre