Giovani
November 12, 2026
Loja com muitos produtos e bom atendimento.
Shihan T
November 08, 2026
It was a very bad experience. It took us 2 visits, one hour each to just pick up a new iPhone. Something is obviously wrong with their system, the training, and the process. The manager didn’t say sorry, and instead blame the customer said they did nothing wrong, “they just follow the system” - which is ridiculous.
To be fair, I think the staff was ok (the guy who helped us was friendly). The problem is the fact that they delivered a terrible customer experience and are unaware of the problem.
Response from Best Buy
November 08, 2026
Thanks for sharing this review. We’re concerned to hear about this experience and that the service you received didn’t meet expectations. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/mO1p2t), Twitter/X (https://bby.me/x82hSR), or Instagram (https://bby.me/5VgJKc). Please include the Google Review reference number #252124 when reaching out.
They can’t get pickup order ready on time
Response from Best Buy
November 08, 2026
Hello,
Thank you for the review. We understand that your time is valuable. We always try to have pick up orders ready in a timely fashion.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 251618
I agree with several other reviews suggesting that the staff here can be dismissive.
Response from Best Buy
October 23, 2026
Hello, Terry,
Thank you for reaching out to us with your feedback. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/UYDZwg), Twitter/X (https://bby.me/df2Dhf), or Instagram (https://bby.me/9Skmfk). Please reference Google Review, #242431.