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Best Buy San Carlos
Services Offered
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Frequently Asked Questions About Best Buy San Carlos
How do I check product availability at the San Carlos Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local San Carlos Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy San Carlos stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the San Carlos Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3282 reviews)
Frederick B
April 17, 2026
4 out of 5
I had an awesome experience here! The staff was super helpful and knowledgeable about all the latest tech, which made finding what I needed a breeze. Plus, their selection is fantastic—definitely my go-to spot for electronics!
Arshia M
April 16, 2026
1 out of 5
I had one of the worst experiences with Best Buy. I bought a PC on November 26, and it arrived with a faulty motherboard. I returned it and was promised a replacement delivery, but it never showed up—they later claimed it was lost or stolen.
I was then told I’d get a refund confirmation within 72 hours and the money within 10 days. Neither happened. I had to go through my bank just to get my money back. Months later, the bank reversed it because Best Buy falsely claimed I received the product.
After countless calls and store visits, I finally got my refund. Completely unacceptable service.
Avoid buying from here at all cost.
Paul R
April 12, 2026
1 out of 5
Lots of folks in blue shirts but spent over 30 minutes looking thru the refrigerators with not one person coming up and saying may I help you. Worst customer service ever
Maria L
April 08, 2026
3 out of 5
Best Buy in Industrial is huge! Quite organized and easy to find what you need - just read the signs. The place is not crowded yes but contrary to what others are saying, it was hard to grab someone to help me out with the questions I had. Ended up buying a new Samsung no- glare tv.
Staff are very nice and helpful once you’re able to find one. They will help you out even if it’s not the department they work at. They’re also quite knowledgeable with the products they sell and if there’s available stock. If they are unable to answer your queries, they will find someone who can.
Response from Best Buy
April 09, 2026
Hello, Maria,
Thank you for taking time out of your day to share your feedback. Trying to find someone to assist you with a purchase should be easy at Best Buy, so we can understand your concern. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/wbBcTP), Twitter/X (https://bby.me/Z2ShGD), or Instagram (https://bby.me/JcbR6P). Please reference Google Review, #139869.