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Meta Lab @ Best Buy
New in-store experience gives Best Buy customers a hands-on way to explore Meta's full product lineup through interactive demos and displays, personalized fittings and more. Learn More
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Frequently Asked Questions About Best Buy San Carlos
How do I check product availability at the San Carlos Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local San Carlos Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy San Carlos stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the San Carlos Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3356 reviews)
Curtis R
September 15, 2026
1 out of 5
The stores electronic department is under construction, there's really no one to assist you, and the customer service needs to be a little more enthusiastic about helping customers and answering questions.
Odai J
September 14, 2026
1 out of 5
The manager in the front was horrible very defensive and not welcoming. Definitely will not be coming back to this location again. Her name is Stephanie.
She was even rude to the employee next to her!!!
He simply forgot a radio on a cart!
George S
September 10, 2026
1 out of 5
I came in to buy a Nintendo Switch2 when an AT&T salesman came to bother me. Got what I needed at another store.
Response from Best Buy
September 10, 2026
Hello, thank you for leaving us a review. We aim to create a welcoming environment for you to shop when you visit us in store. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #220695".
Facebook (https://bby.me/OVW2Dd)
Twitter/X (https://bby.me/VcwGUB)
Instagram (https://bby.me/CVlDqT)
Angela F
September 07, 2026
5 out of 5
This was, by far, the best customer service experience I have ever had at any Best Buy location. From the warm welcome at the front door to the assistance I received throughout the store, every team member I encountered made me feel seen, heard, and genuinely valued.
India was exceptional. She listened carefully, understood what I truly needed, and helped me make the right purchases without ever making me feel rushed or pressured. The entire team was welcoming, knowledgeable, and committed to making our visit enjoyable. We smiled from the moment we arrived until the moment we left.
This is what outstanding customer service should feel like. Best Buy should be incredibly proud of India and the entire team!