Update on my 8/16/26 Sunday early evening visit to GeekSquad: I waited 15 min to learn that they only do software related items. I needed my laptop screen repaired but it’s not posted in their store that they only do software. I also asked for a manager but no one came.
Response from Best Buy
August 17, 2026
We understand the frustration when a repair experience does not go as expected, and we'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/u6K8PW), Twitter/X (https://bby.me/HsvOT1), or Instagram (https://bby.me/pz7EQp), and mention your Google review, 204617.
Good Bestbuy, generally well stocked with friendly staff.
Very kind customer service
Fulgencio E
August 02, 2026
CS is very bad. Too busy to sell me a sub & schedule an installation. Said it'd be better to order an amp & sub online, have it shipped to my house and then schedule it. No thank you. I'll go to a car audio mom n pop shop, I guess.