Frequently Asked Questions About Best Buy San Carlos
How do I check product availability at the San Carlos Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local San Carlos Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy San Carlos stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the San Carlos Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3238 reviews)
Farshad B
December 02, 2025
5 out of 5
Best place to buy electronics
Tigran H
November 30, 2025
1 out of 5
Orders always arrive late. Customer service is impossible to reach. I recently bought a computer in-store. It wasn’t available in the store so they shipped it and promised I’d get it on Saturday. They didn’t deliver on Saturday. On Sunday I got a a text saying Fedex couldn’t deliver my order, even though I was at home and the apartment complex door was open. They didn’t leave a door tag either. Called Beatbuy’s customer service just got a bot. Impossible to speak to a human. Neither Fedex nor Bestbuy knows where is my computer and when will I receive it. I won’t shop there again
Response from Best Buy
November 30, 2025
Hello.
Getting your order when you expect it is very important. If you still need help, please reach out to us on one of the social media platforms listed below. Be sure to also mention your Google review number 78690.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Robin W
November 28, 2025
5 out of 5
Love being able to order online and have my items brought out to my car. What a time saver!