Best Buy San Carlos

Today I visited Best Buy located in the San Carlos Marketplace with a problem. Two months ago I purchased a chest freezer and it had begun misbehaving due to a faulty door seal. I read my warranty, and that document said to bring it with me in the original box to the store I bought it from. Do you keep your box from an appliance you've purchased around for months after the purchase? I don't either. So, I was in the neighborhood and dropped in to have a conversation with the team there about my situation. I was directed to a supervisor named William. I've been in customer service retail for 30+ years and William treated me to the least difficult, most pain-free solution experience I have had in a long, looooong time. In less than 10 minutes I had a new freezer scheduled to be delivered to my house, and the old one picked up within the next 4 days, at no cost to me, a sincere apology for the inconvenience and an invitation to contact William directly if any other issues arise. Wow. One employee, using the resources at his disposal, with a warm and professional demeanor, has just earned Best Buy the kind of faith and loyalty that millions of dollars of marketing couldn't buy. Outstanding!

Customer service. The guy with the Pikachu hat that works for best buy need to learn how to talk to customers. Talking with a attitude and disrespectful because the pokemon 30th anniversary to much for him. The store has great deals just beware of who you ask for store questions.

Terrible customer service for Pokemon Day- event wasn’t advertised properly as only for kids. Staff were rude to adults that weren’t aware of the limitation and took satisfaction in treating adult fans as if they were scalpers. EDIT: It looks like they replied with a passive aggressive response to my review- implying reading is difficult for me when the event description can be open for interpretation and not consistent across different channels. After discussing with corporate customer support they CONFIRMED that Pokemon Day at Best Buy is intended to be for all ages. I’d understand the desire to leave cards for kids to avoid scalpers, but what is the rationale to telling actual older fans to leave without being able to participate in other means? Leaving the review up for posterity. They better not delete their response.

I purchased a Lenovo Yoga 7i 2-in-1 16” touch screen laptop for my wife. Ruben was super helpful, and he helped us find a very nice deal for the Yoga laptop (Intel Ultra 7 256V) with a $250 discount. Very happy about the purchase, as we thought about buying it online, but the in store deal is even better! Ruben was very knowledgeable and patient. He answered like 20 questions from my wife, and we were impressed by his professionalism. He also gave us a free BestBuy membership so that we have a 60-day window to return the laptop if we are not happy with it (we love the Yoga laptop so far and I think we will keep it). Wonderful product and people. Highly recommended!