Best Buy Carmel Mountain

Bad customer service on return. Would not honor agreement of no restocking fee due to design defects that had been agreed with best buy online agent. Deflected and said they aren't qualified agents. At least the online agents were more helpful than the online staff

Never in my life I have experienced such a disappointing and unprofessional "customer service" from a company this size/ reputation. I am still baffled and shaking. I recently purchased a Samsung tablet (kids edition) at the store for our family (advised by a Best Buy employee). When I got home my husband explained to me that for the same money we could buy a faster one so I returned the tablet and he ordered another Samsung tablet at Best Buy online that I could pick up at the same location. We only used the tablet once during our flight to Europe. Two days ago we tried to use it again but it did not work. We tried to charge it but nothing happened. I went to the store and the employee told me that I was out of the return window (28 days) and therefore he could not do anything for me. I asked to speak to a manager. The manager told me the that the only thing that I could do was to purchase a Best Buy membership (50 usd plus tax) in order to give me a replacement. I asked if they could help me sending it back to Samsung but he was NOT willing to. The manager told me that Samsung would probably charge me for returning it and that it could take months to get it back (repaired) and the best option he could give me was to sign up for their membership (!!!). What bothers me is the lack of empathy/ acknowledgement: So sorry to hear that the product is not working. No BB employee told me about the extra care plan in the first place. I was totally unaware of the fact that they only offer 14 days warranty (in Europe this is at least 30 days, and ever after that, they are more willing to help and assist) They did not try to check the tablet with or for me. What is the added value of buying at BB if they offer you no service at all (only if you sign up for their membership for $$)? If you buy a new product you may expect that it will work for a fair period of time. I am in my last term of pregnancy and felt like the manager used it to sign up for the BB membership (which I unfortunately did and paid 54 usd) because I do not want to experience stress.

Fast friendly service.

Excelente servicio