Frequently Asked Questions About Best Buy Carmel Mountain
How do I check product availability at the Carmel Mountain Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Carmel Mountain Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Carmel Mountain stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Carmel Mountain Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1649 reviews)
Jonathan R
May 01, 2026
5 out of 5
Incredible experience! The staff here is super knowledgeable and really goes out of their way to help you find exactly what you need. I love the wide selection of electronics and the latest tech gadgets—definitely my go-to spot for all things tech!
J D
March 24, 2026
1 out of 5
The staff know absolutely nothing about their products, and the door alarm is going off once a minute
Response from Best Buy
March 24, 2026
Good Evening, J D,
We would love to learn more about the experience you had regarding the employee's lack of knowledge with the products you were shopping for, so we can work to provide a better experience in the future. Please feel free to send our team a private message on social media and we will partner you with a specialist. In your message, make sure that you include your Google review case ID: #134329.
- Facebook (https://bby.me/njZwK5)
- Twitter/X (https://bby.me/6OHJUI)
- Instagram (https://bby.me/MrUAvO)
Ryot C
March 23, 2026
5 out of 5
Closing this store was a local travesty for carmel mountain; this was my go to for all my electronic needs. First Circut City, now this? Truly the end of times.
Dale W
March 09, 2026
5 out of 5
Bought my Fridge and TV there last October..Manager (Jonathan)
Brought the TV to my home himself since the Fridge came from their DC..hope they kept him after closing!🫡