Best Buy Carmel Mountain

30+ minute wait before getting help, unresponsive staff. Couldn’t find an item that was showing as available on the website.

Bought a monitor but it wasn't available in store, so the sales associate made an online order for me. Despite giving him my correct address, the package was shipped to the address on my bestbuy account. Team in store referred me to the bestbuy support number and bestbuy support failed to change the address the package was shipped to or issue a refund.

Disappointing and Unprofessional Customer Service I recently visited this location and was disappointed with the lack of professionalism displayed by the manager. Instead of addressing me respectfully, they used an overly casual and inappropriate greeting, “what’s up.” When I calmly expressed my discomfort with this tone, the manager dismissed my concern, saying, “No, I can,” rather than showing understanding or adapting to provide a better customer experience. This level of unprofessionalism is unacceptable, especially from someone in a leadership role. It feels as though the staff here operate at the bare minimum in terms of customer service. Perhaps next time, I should wear a business suit just to be treated with the respect every customer deserves. For a company of this size and reputation, it would be reasonable to expect basic training on professional customer interactions. Here are five simple expressions that a global business should encourage its team to use when addressing customers: 1. “Good morning/afternoon, how can I assist you today?” 2. “Hello, welcome to …. How can I help?” 3. “How can I be of service today?” 4. “Hi there, is there something I can assist you with?” 5. “Thank you for visiting …. How may I assist you?” These phrases maintain respect and professionalism while creating a positive customer experience. I hope the business takes this feedback seriously to improve service standards and align with what customers expect from a global company. A thought to reflect: “Respect is the bridge that carries trust, In every exchange, it’s always a must.

Don’t buy open box. Best Buy is usually my go-to for all my electronic and appliance purchases, but I think I’ll be buying elsewhere after this experience. I’m pretty bummed, to say the least. I bought an open box freezer yesterday. Open box means that it might be missing the packaging and/or have some cosmetic damage. However, they’re still guaranteed to function as expected, and I was assured that the return and exchange policy is the exact same for new VS open box items. The freezer ended up being defective - it turned on but never got cold. I called Customer Service and was assured that if I took it back to the store I purchased from, they would replace it, even with a new unit if an open box was unavailable. Hauled it back to the store, only for them to tell me they didn’t have an open box one to exchange it with, AND if I wanted to get a new replacement I’d have to pay the difference between open box VS new. What’s the point of buying open box if they won’t honor a replacement if the item is defective?? All that driving back and forth for nothing. As salt in the wound, we returned the freezer in store so we didn’t have to keep driving back and forth. Figured we could call corporate afterwards to get clarification on the exchange policy. However, corporate said that because we’d returned the item, they couldn’t do anything to help. I was at least hoping they could provide me an open-box price match on a new unit or something at that point, but nope, they did not seem to care. I received opposing information which led to a lot of time wasted, the wrong decisions made, and in the end, no freezer. Quite grumpy at the moment, as much as I usually love Best Buy. Disappointing experience this time and I’m not sure I want to risk it happening again since they didn’t seem to care.