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Best Buy Carmel Mountain
Services Offered
Geek Squad Services
Trade-In
Google Home Experience
Amazon Alexa Experience
Premium Home Theater
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Specialty Shops and Services
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Frequently Asked Questions About Best Buy Carmel Mountain
How do I check product availability at the Carmel Mountain Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Carmel Mountain Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Carmel Mountain stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Carmel Mountain Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1590 reviews)
Vinka V
June 13, 2025
2 out of 5
I've gone in twice to check out and price ovens and not once had a salesperson come and offer to help our answer questions. I bet if I came with a man or a husband, they would act differently. I know bc it's happened in the past.
Ira F
June 11, 2025
1 out of 5
Best Buy has the worst customer service. I’ve spent around $20,000 over the years; home entertainment systems, computers, fridge, microwave, dishwasher etc. All from Worst Buy. This past November 2024 I purchased a 65” Samsung and one of the boards is defective. They told me not their problem, go contact Samsung. I did and Samsung is willing to give me partial refund but will not pay for Worst Buy’s delivery and installation $275.
Worst Buy called because I had escalated my complaint but today I was told “lots of people send lots of money with us, sorry can’t help you. Now that’s what I call great customer service…
Teemel B
June 05, 2025
5 out of 5
I attended the launch of the Switch 2 tonight and it was definitely an experience. To begin, the staff did an excellent job with moving people in, ensuring checkout went smoothly, and helping customers get everything they needed before leaving. The store was also very clean and well organized for a launch like this.
However, there was an issue when I attempted to checkout that led me to slightly get irritated and upset with the current situation. Essentially it could’ve been miscommunication or a misunderstanding regarding the pickup process.
Regardless of this happening, I can’t understate how helpful Wyatt and the staff were in negating this issue and regardless of anything that transpired I was able to get a switch 2 on launch night. It may just be a gaming console, however it meant a lot to get it tonight and Wyatt and the team made it happen.
Easily one of the best launches I’ve been to and once again, I cannot understate how helpful and considerate Wyatt and the Staff were tonight all things considered. I’ve worked in retail for a long time however I can only imagine what it would’ve been like to work an event like this, yet the team did an awesome job and I hope to see them again sometime.
Kevin C
June 04, 2025
5 out of 5
Great store usually not crazy busy and awesome selection and will price match even on prime day got my Samsung hard drive, wireless charger and portable battery all for a crazy good deal. The geek squad is awesome too great friendly staff, Sam M the consultation agent I had was excellent help me solve some issues I was having with my S24 ultra and resolved the issue fast and easy!! Thanks Sam!!