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Best Buy Carmel Mountain
Services Offered
Geek Squad Services
Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Premium Home Theater
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Carmel Mountain
How do I check product availability at the Carmel Mountain Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Carmel Mountain Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Carmel Mountain stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Carmel Mountain Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1547 reviews)
Trevin A
November 20, 2024
1 out of 5
Not busy and team leads have to tell employees to help shoppers.
Response from Best Buy
November 21, 2024
Hello Trevin,
Thanks for reaching out and providing your feedback. Trying to get assistance inside a Best Buy should be easy, so I can understand your concern. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through a Social Media platform listed below and reference "Google Review #64452312". Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Regards,
^Aaron
Matthew B
November 07, 2024
1 out of 5
My monitor broke due to the high winds knocking it over while I was at work. I came in knowing exactly what I wanted, and it was on display in the computer section even! I ask the representative if I can purchase the display and instead I wait and wait and I am given a broken one they found from the back that the system doesn't even show they have. I take it home and what a surprise it's broken just like my old one. I drive right back and try to get it exchanged or something started but since the store closed right after I got home I was told to come back next day. Now I have to try to figure out a time and day I can make it back in with my busy work schedule and pray they can either ship a new one from all the way in Riverside or let me buy the display model that I originally asked if I could buy like 5x while they struggled to find the broken one in the back. Extremely frustrated now and wondering why I shopped at Best Buy instead of somewhere superior like Amazon. Probably never going back after we sort this out. 500$ down the drain for a broken screen after getting rid of a broken screen. Fun!
Response from Best Buy
November 07, 2024
Hello, Matthew,
Thank you for reaching out to us here, and taking the time to share your experience here with us. We understand how important being able to see the item is before buying it, and know how we would feel in this situation. We would like to take a closer look into this with you to document any concerns you may have here with our Social Team and assist in any way possible. Please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64396389
regards,
^Brandon
Gracey L
November 06, 2024
2 out of 5
Stopped in to buy a charging unit. No customer service assistance on the floor to help anyone. Walked from one side of the store to the other looking, searching. A 5 minute stop took 25 minutes and to make things even more frustrating, the selection was poor as 3/4 of the hooks were bare.
Response from Best Buy
November 06, 2024
Hello, Gracey,
Thank you for reaching out to us here, and taking the time to share your experience here with us. We understand how fast paced life can be, and understand how important prompt service is. We would like to take a closer look into your feedback with you to ensure it is shared with you local store for imporvment. Please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64393042
regards,
^Brandon
Jay J
November 03, 2024
1 out of 5
Bad service.
Response from Best Buy
November 04, 2024
Hi Jay,
Thanks for sharing this review with us here. I'm concerned to hear about this experience and that the service you received in our store didn't meet expectations, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this feedback is documented and addressed, and provide any further assistance you may need. If you'd like to do so, feel free to reach out to us on one of our social media channels.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the reference number 64385195 so we can assist.
Thanks,
^Caleb