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Best Buy Carmel Mountain
Services Offered
Geek Squad Services
Trade-In
Google Home Experience
Amazon Alexa Experience
Premium Home Theater
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Carmel Mountain
How do I check product availability at the Carmel Mountain Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Carmel Mountain Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Carmel Mountain stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Carmel Mountain Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1629 reviews)
Khalid O
December 08, 2025
4 out of 5
A good store to buy electronic gadgets , accessories, computers, mobiles, etc. The staff in general is helpful, particularly Mr. Chris.
See some customers dissatisfaction over not promptly attending to warranty complaints or attention within the shop.Management should resolve these ASAP for retension of customers.
Hiram S
December 07, 2025
1 out of 5
Never buying a phone from best buy again. A lot cheaper to go through Motorola website. Rep took my trade in and was about to sell me the same phone. Don't get why he didn't show me the phone before processing the trade. Said it couldn't be undone now I had to take a phone. Purchased one in stock even after telling him the one I was there to buy. Paid 400 for it where I couldve gotten it for 150 on Motorola's website
I have best buy a chance but now completely understand why they close stores
Response from Best Buy
December 07, 2025
Hello,
Thanks for taking the time to share this with us. We understand getting a new phone can be a lot, though trading in your old device can help with that. It's understandable finding that the phone you ended up purchasing was less through Motorola, wouldn't have been welcome news.
We'd be happy to look into this with you, further if you can send a private message on one of our social media platforms, Facebook (https://bby.me/0zxsd5), Twitter/X (https://bby.me/vr6kll), or Instagram (https://bby.me/6tqpxh). Please also mention your "Google review #83224" in your message.
Gayathri S
December 05, 2025
5 out of 5
Talk about customer experience: here is the place to be. The young enthusiastic employees with good knowledge helped a lot with our decision!
Sean S
December 03, 2025
1 out of 5
Easily the worst customer service experience I have ever received