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Best Buy Carmel Mountain
Services Offered
Geek Squad Services
Trade-In
Google Home Experience
Amazon Alexa Experience
Premium Home Theater
Find Items in This Store
Specialty Shops and Services
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Frequently Asked Questions About Best Buy Carmel Mountain
How do I check product availability at the Carmel Mountain Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Carmel Mountain Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Carmel Mountain stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Carmel Mountain Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1633 reviews)
Bui T
December 21, 2025
5 out of 5
Love come here
Service always good
Ramez Q
December 18, 2025
4 out of 5
Great place to find you every day technology needs
Cian
December 13, 2025
1 out of 5
Don’t go to the geek squad here. If you do not have Sam help you. He was rude and dismissive. I have a two year warranty on my hp computer that covers and all damage. We even called the store before hand to set an appointment which on the phone they said I would be no problem to fix with the warranty. When we got there Sam tried to say it was a software issue and tried to charge a 100$. This is a bait and switch, also he did nothing to diagnose the problem if he had checked the error code he would have seen that it is commonly related to a battery issue. Horrible customer service all around.
Khalid O
December 08, 2025
4 out of 5
A good store to buy electronic gadgets , accessories, computers, mobiles, etc. The staff in general is helpful, particularly Mr. Chris.
See some customers dissatisfaction over not promptly attending to warranty complaints or attention within the shop.Management should resolve these ASAP for retension of customers.