Timothy Z
January 08, 2025
30+ minute wait before getting help, unresponsive staff. Couldn’t find an item that was showing as available on the website.
Response from Best Buy
January 08, 2025
Hello and thanks for reaching out on Google, Timothy.
Getting help in-store should be easy and we understand your frustration. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 64657835.
Kindly,
^Graham
Bought a monitor but it wasn't available in store, so the sales associate made an online order for me. Despite giving him my correct address, the package was shipped to the address on my bestbuy account. Team in store referred me to the bestbuy support number and bestbuy support failed to change the address the package was shipped to or issue a refund.
Response from Best Buy
January 06, 2025
Hello, Steve,
Thank you for sharing your feedback with us regarding your experience. Online ordering is supposed to be easy, convenient, and stress free. Finding out your order has been shipped to the wrong address it is not the experience we want for our customers. I would be reaching out to someone as well if this were to happen to me. Let’s get this reviewed for you.
First, we will need more details from you. Please write us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), Twitter (https://twitter.com/BestBuySupport) or Facebook (https://www. http://facebook.com/bestbuy) with the order number, along with your full name, phone number, and e-mail. Also add Google Review 64648149. We look forward to hearing from you.
Sincerely,
^Deysha