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Best Buy Carmel Mountain
Services Offered
Geek Squad Services
Trade-In
Google Home Experience
Amazon Alexa Experience
Premium Home Theater
Find Items in This Store
Specialty Shops and Services
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Frequently Asked Questions About Best Buy Carmel Mountain
How do I check product availability at the Carmel Mountain Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Carmel Mountain Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Carmel Mountain stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Carmel Mountain Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1617 reviews)
Hailey C
October 25, 2025
5 out of 5
I don't normally write reviews, but I had to share this experience. After a really disappointing visit at the Encinitas Best Buy, I decided to try the Carmel Mountain location- and wow, what a difference! Chris S, the manager, was incredibly kind, attentive, and understanding. He took the time to listen, help, and turn what had been a frustrating situation into a genuinely positive one. You can tell he truly cares about his customers and his team. As someone who's worked in customer service, I know how tough the job can be, and I really appreciate when someone goes above and beyond the way Chris did. To my friends in the Encinitas area, skip the store there and make the drive to Carmel Mountain. It's absolutely worth it!
R1 m
October 14, 2025
5 out of 5
Very friendly ineligible staff but highly recommend if you’re in Poway stopping by
Stephen L
September 30, 2025
3 out of 5
Its best buy
Response from Best Buy
September 30, 2025
Hello, Stephen,
Thanks for taking the time to leave your review. We would be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/9b8pwa), Twitter/X (https://bby.me/orragj), or Instagram (https://bby.me/d5zq4u). Please reference Google Review #50206.
Evan Z
September 28, 2025
1 out of 5
Call the store and you quite literally cant talk to a person unless you answer their automated 21 question game. After 8 questions I got nowhere and had none of my questions answered. Won't be using Best Buy anymore.
Response from Best Buy
September 28, 2025
Hello. We do understand it can be frustrating when trying to reach a store. If they are unable to pick up calls at the time of calling, your call is routed to our support line where a qualified agent can provide support for your situation. If you need any assistance or have any questions, you can also reach out to us on Facebook (https://bby.me/9dqi5j), Twitter/X (https://bby.me/0nuxss), or Instagram (https://bby.me/arcyw7). When reaching out, please include your Google Review number 49315. Thanks!