Best Buy Mission Valley

Excellent as always

Everyone in Best Buy who works in the store, from front-end support to the supervisor are all amazing. The issue is calling into the store. The store now has an AI system that is so convoluted, it's impossible to get through. It's a horrible! Best Buy has really done a disservice to its customers by replacing customer care in store personal with an AI system that cannot be pushed past. It's a very onerous phone tree. Best Buy needs to stop and return to in-store customer service. With people who can assist customers. I was on the phone for 30 minutes. I made 3 separate calls in, trying to get through AI menu. Finally, when I did get past the AI automation, I reached an offshore person who told me the product I wanted: a phone screen protector screen was out of stock, that there were none in the entire store. This person didn't even ask me what kind of phone I had. When I said, how do you know this? The person said, "Well, there are none in store stock, delivery is tomorrow." When I called back again and asked for Geek Squad, as I have a Geek Squad protection contract, the person said that assistance was not available and recommended, I wait until the following day to make an appointment. I just drove to the store and everyone was very kind and very helpful. When I arrived, I could see there was a nominal wait on the Geek Squad line and none at the phone sales service area. An associate very quickly assisted me including applying my newly purchased protective screen to my phone. I was out of the store within fifteen minutes. The combination of AI and offshore customer assistance, lacking knowledge of products on hand is a very bad reflection on Best Buys customer service.

Great customer service! Educated me well and made me make the right decision! I was in for the Mac Neo but got steered into the Lenovo Yoga due to my needs.

They stole my power bank on the airport in Prague. This Best Buy had a powerbank on sale which saved me.