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GEEK SQUAD

Best Buy Mission Valley

4.2
(6510 reviews)
5151 Mission Center Rd
San Diego, CA 92108
(619) 574-1076
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Frequently Asked Questions About Best Buy Mission Valley

How do I check product availability at the Mission Valley Best Buy?
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My local Mission Valley Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
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Recent Reviews

4.2
(6510 reviews)
Psalm D
October 01, 2024
1 out of 5
I’m not sure what’s going on with the customer service at this location but I came in for a simple return and was met with all kinds of attitude the entire time for no reason by one of the clerks named Sally. Very weird attitude and condescending tone.
Response from Best Buy
October 02, 2024
Hello, Psalm, Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #64265609. Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you! Facebook (http://Facebook.com/BestBuy) Twitter/X (http://Twitter.com/BestBuySupport) Instagram (http://Instagram.com/BestBuy) Google Review #64265609 Thanks, ^Ezra
Joseph C
September 30, 2024
4 out of 5
In store Geek squad is great, but remote support not so much.
Geoff C
September 30, 2024
2 out of 5
My wife and I returned to this store to get a refund on two international power adapters we purchased prior to a trip to Asia. After this multi-week long trip and finding no use for the adapters, we were told that not only were we outside of the two-week return policy but also that we had no recourse for return. A manager would not even physically come to the desk and instead relayed through the clerk that they would not even give us store credit.
Response from Best Buy
September 30, 2024
Hello, Geoff, Thank you for reaching out to us here, and for taking the time to share your experience here with us. We understand how important excellent customer service can be, and would like to take a closer look into this with you to address any concerns you may have! To continue, please contact us on Facebook: @BestBuy (http://facebook.com/BestBuy), Twitter/X: @BestBuySuport (http://twitter.com/BestBuySupport), or Instagram: @BestBuy (http://instagram.com/bestbuy) for further support. For quick assistance, please include your full name, email, phone number, and this review number in your message: 64258267. We look forward to assisting you there. Thank you, ^Brandon
Mr R
September 28, 2024
5 out of 5
All 5 stars to May. The best customer service I have received in quite some time. I came in with just a picture of a TV and May walked me through the whole process. Turns out there was only one left and it was in the back. I would have been looking for a while before I figured it out. Best part, it wasn't even their department! An employee walked by and said, "hey that's not a computer" jokingly. It's when I knew I was in the presence of someone who was truly there to help. They then walked me through the warranty process and was able to apply a discount. May deserves some recognition for their hard work.

About Best Buy Mission Valley

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