Best Buy San Diego

Worst experience today at this Mira Mesa branch and overall Best Buy. To start, I bought a 77” Samsung S95D TV back in January of 2025. I even bought a soundbar together with backlights for the TV, best buy protection plan, and we even paid for the delivery and installation of it. After coming back from our 3 weeks vacation, our TV stopped working “does not turn on.” I immediately called best buy customer service for a return and exchange. On the day that the new TV is getting delivered, I spoke to Marco (3rd party delivery crew) and he asked me if the TV will be installed which I replied to him yes, since I paid for the delivery and installation. He then told me that he will be calling me back. Shortly after, a service agent from best buy called telling me that I need to reschedule and the delivery guy cancelled on me. So, I rescheduled it again on Feb. 11. February 10 came, and another service agent called me at 1100 confirming my appointment. At 1145, I received another call saying that I need to reschedule my appointment again to which they did not say when because they couldn’t figure it out. At that time, I started asking if there has been an issue, the service agent (Harry ID# A3108333) told me that there was no LG G4 TV that is available. I asked to speak to a supervisor named Jay (ID# 3523406) and he explained to me that the issue is not the availability of the TV but the scheduling. So, I then took initiative of renting a truck from enterprise that day just to bring the TV back to best buy for an exchange. For the record, I have a 5ft petite wife and a 2 year old toddler that went with me to return this 77” TV. I’m not exaggerating but this TV is big and heavy just for my wife and I to carry. When we arrived at Mira Mesa, it was going good at first. The help was there. However, Victoria (Manager) couldn’t get our situation resolved because apparently what they were not telling us to begin with is that Best Buy’s system is jacked up. She explained that she has to submit a trouble ticket and also that we have to bring our TV again back home. She also said that best buys system is telling her that I purchased an LG G4 instead of a Samsung S95D. I tried to explain to them that the TV that I first got was the S95D and the TV that I’m trying to replace it with is the LG G4. Since there’s nothing that they can do, Victoria insisted that we take our TV because they can’t keep it for liability issues. I totally agree, however, this TV is a defective one. It came from best buy. I still have till Feb. 21 to return it. We only rented a truck for one day. I have a 2 year old toddler and my petite wife is struggling lifting the other end of the TV. They did not even offer to box the TV up instead they just threw it in the back of the truck like crap. We ended up bringing the TV back to the house. Now, its a waiting game for us till they credit us for this TV. Moving forward, we will definitely cancel our membership with Best Buy even our visa card. For all you people that will be reading this post. I hope this doesn’t happen to you. Just a warning, before you commit with best buy, understand fully the situation that you all will be going through. Your welcome, Best Buy for more than a decade of me being your loyal customer. Now, I’ll be taking my business elsewhere and I will never ever purchase again from any of your stores or even online.

I come to this place with high hopes I was supposed to be seated and apparently the host messed up so I had to wait another 45 more minutes you need to get their priorities and there's things together way too smoky here the owner needs to have better vents and Air vents for the smoke to go out I don't know if they change the filters or not but should be an expected them I have asthma

Last remaining big box store for electronics. Service is a mixed bag occasionally finding the expert. Not a fan of Geek Squad. Love the selection and ability to pick up. Returns are super easy.

I wanted to buy the new s25 ultra I waited 25 min and no one helped me