Best Buy San Diego

I am writing to formally complain about a highly unsatisfactory experience with a Geek Squad installation at your Mera Mesa location on 13APR2025 at 1730. I am seeking full reimbursement of the installation charge and compensation for damages caused to my vehicle due to negligence and failure to follow agreed-upon instructions. I had a 2:45 PM appointment for a reverse camera installation. At 2:30 PM, I spoke with the technician, Angel, to confirm my explicit instructions: no drilling into my vehicle and to splice the camera into the reverse light. Angel agreed to these terms. However, my car wasn’t brought into the bay until 4:00 PM, causing a significant delay. At 5:30 PM, I returned to find Angel sitting and playing on his phone, with my car reportedly “done.” When I requested to inspect the vehicle and equipment before signing, Angel displayed a dismissive and unprofessional attitude. I received a text at 5:50 PM stating the car was complete, but upon inspection, I discovered the installation was poorly executed and, critically, a hole had been drilled into my vehicle, directly violating our agreement. When I confronted Angel about the damage and improper installation, he became aggressive and uncooperative. I requested a manager, to which he responded that “the manager isn’t in” and handed me a card. After insisting, a supervisor (a heavy-set woman with a nose ring, who refused to provide her full name) appeared. She was equally dismissive, instructed me to “file a damage claim,” and offered no further assistance. Both employees’ attitudes were unprofessional and hostile, despite my calm approach while accompanied by my two young children. This experience was unacceptable. The technician ignored my instructions, damaged my vehicle, and performed a substandard installation. The lack of accountability from both Angel and the supervisor exacerbated the situation. I documented a brief description of these issues on the work order before leaving.

This store will rob you. They order the wrong item and them make me pay a $75 restocking fee. Never spending money at bestbuy again.

En tecnología hay de todo y los precios son asequibles

I've tried to utilize Geek Squad for Apple Care+ on two different occasions over the last year or so. Both times were appointments generated through Apple. Both times, I was serviced by the same guy. Both times this person said everything he could to basically tell me that I should go to a different store. I don't think is a coincidence. He is probably doing this to MANY other potential clients. Should have better consideration with customer's time. I had to take a day off and drive a bit of distance to get to these appointments. Only to be brushed off when arriving to the appointment. I will be reporting this to Apple as well since is the 2nd time having this experience at this store and with this person.