robin b
September 12, 2024
Needed to exchange under a warranty. Fast, easy & convenient.
Carol “
September 11, 2024
I ordered online and picked up in store soooo smooth ty Best Buy
the dumbest store that could possibly exist! CUSTOMER ORIENTATION IS ABSENT absolutely. I bought a laser printer and had no opportunity to test it at all. A message appeared that the toner was empty or damaged... I brought it to the store, asked them to check it - according to some employee - which they have no right to do (people who have experience with technology every day) did not even look... having found out that the return period had expired - they simply said: CONTACT THE MANUFACTURER...! -1 client may not affect anything for them, a disgusting experience will never drag me here.
Response from Best Buy
September 08, 2024
Hi there, Dr. Will,
Thank you for reaching out to us here and for bringing this to our attention. I'd love to ensure that your experience and attempts to get assistance are addressed further.
To do so, please feel free to reach out to us via any of our Social Media platforms. To assist in directing you to our team, I've provided a few links below to our accounts. Please also add the number below to your message, as it will allow us to track your Google Review.
64171702
Thank you, and we look forward to hearing from you.
^Duncan
Links: Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy)
David R
September 02, 2024
Absolutely horrible tv buying experience.
Bought tv July 3rd. By the second week of August the tv started failing. Best buy only has a 2 week return or exchange policy. So I was referred to the tv manufacturer warranty department. You could only imagine what a headache that was. 3 phone calls later I was given the correct number only to be referred back to geek squad for them set up an appointment. 1 week later the geek squad person, who was very nice and knowledgeable, walked in my house and literally stated the tv needs to be replaced completely. He stated he would put in a service as unfixable and a claim should be approved in a few hours. Later that evening he called and Stated that best buy denied his claim and they want him to try and fix it. The next appointment is 2 weeks out.
I've literally been out a tv for 4 weeks. It's not even an expensive. I've contemplated just buying a new one and tossing this one because it's such a headache.
GO BUY A TV AT WALMART OR COSTCO!!!!
DO NOT BUY A TV AT BESTBUY!!!
Response from Best Buy
September 03, 2024
Hi there, David,
Thank you for reaching out to us here and for bringing this to our attention. I'd love to ensure that your purchase and experience are addressed further.
To do so, please feel free to reach out to us via any of our Social Media platforms. To assist in directing you to our team, I've provided a few links below to our accounts. Please also add the number below to your message, as it will allow us to track your Google Review.
64152529
Thank you, and we look forward to hearing from you.
^Duncan
Links: Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy)