I was looking for a Wi-Fi extender and spent about half an hour in the store. After that, one of the staff members offered to help with price matching. The extender was priced at $99.99, and he mentioned that it was available for $45 at another location. He asked the register to match the price, but the request was rejected—even though the staff member initiated it, not me. This experience showed a lack of respect for both the customer and their time. Absolutely, this stuff is not professional.
Brought my laptop for repair last week, Justin and Tristan with the Geek Squad were very helpful and handled the issue with urgency and care. These people care about what they do, and that's reflected in the quality of service they provide!