Best Buy San Diego

A search for a new phone for my wife brought me here by accident rather than design. Ash from the Geek Squad was super helpful in finding something within our budget and all the specs we required. Thanks Ash you're a big asset to Best Buy.

Bought a security camera from this store. At checkout, the employee asked if I wanted to buy an extended warranty protection plan. I asked what are the terms? He said it’s a 3 year plan for $24.99, where if there’s anything wrong with it, I can take it back for a replacement. I said yes. He said just click accept on the payment screen. So I did. 5 months later, one of the cameras malfunctioned. So I took it back. The employee said I needed to replace the entire 3-camera set, which was the package I bought, even though the other 2 cameras were working. So I had to drive home and back to get all the cameras. The employee rung me up for the new replacement package of the exact camera system, and cancelled the protection plan. I questioned why he’s doing that. He replied that once I make a claim on it, Best Buy cancels the plan. I reminded him that I bought a 3 years plan. He responded that the legal terms and conditions state otherwise. I said I didn’t have the opportunity to READ the terms and conditions at the point of sale. He said sorry. The protection plan details email arrived in my inbox 4 business days AFTER I bought it, which was when I actually got the plan terms and conditions. So I called their customer service number, the guy told me they’d refund me the money. I asked for an email confirmation. He said it takes 24 hours to generate the email. Weeks later, that email never generated. Thereafter I called them again to follow up. Another guy said they can’t refund me the $24.99 because the plan was cancelled. I asked him “so how did the first guy on the phone told me that they’ll refund me when AT THAT TIME of our conversation he also knew that the plan was canceled. The follow up guy apologized, which was all he said he can do. So I emailed Best Buy’s executive management including their general counsel explaining this unfair, deceptive and dishonest behavior, threatening to report them to the feds and California Attorney General. No response after over a week. Guess what I did? Bottom Line: Best Buy is engaging in illegal business practices breaking federal and state consumer laws like Unfair and Deceptive Acts Practices Act. If you bought extended warranty protection plans from them, report them to both regulators. They need a regulatory spanking and to pay restitution and legal penalties. It’s the only way these human idiots working as Best Buy will begin to learn corporate and human responsibility, from executives to phone representatives to in store employees. In the meantime, take your consumer business elsewhere. AND SPREAD THE WORD! these idiots only respond to money. And they’re idiots because they think no one’s going to do anything about it. Now they’re going to spend even more time and money and energy in damage control, which already costs them more than the $24.99 they made from me. Smart business and humans, aren’t they?

Love the selection

I am writing to formally complain about a highly unsatisfactory experience with a Geek Squad installation at your Mera Mesa location on 13APR2025 at 1730. I am seeking full reimbursement of the installation charge and compensation for damages caused to my vehicle due to negligence and failure to follow agreed-upon instructions. I had a 2:45 PM appointment for a reverse camera installation. At 2:30 PM, I spoke with the technician, Angel, to confirm my explicit instructions: no drilling into my vehicle and to splice the camera into the reverse light. Angel agreed to these terms. However, my car wasn’t brought into the bay until 4:00 PM, causing a significant delay. At 5:30 PM, I returned to find Angel sitting and playing on his phone, with my car reportedly “done.” When I requested to inspect the vehicle and equipment before signing, Angel displayed a dismissive and unprofessional attitude. I received a text at 5:50 PM stating the car was complete, but upon inspection, I discovered the installation was poorly executed and, critically, a hole had been drilled into my vehicle, directly violating our agreement. When I confronted Angel about the damage and improper installation, he became aggressive and uncooperative. I requested a manager, to which he responded that “the manager isn’t in” and handed me a card. After insisting, a supervisor (a heavy-set woman with a nose ring, who refused to provide her full name) appeared. She was equally dismissive, instructed me to “file a damage claim,” and offered no further assistance. Both employees’ attitudes were unprofessional and hostile, despite my calm approach while accompanied by my two young children. This experience was unacceptable. The technician ignored my instructions, damaged my vehicle, and performed a substandard installation. The lack of accountability from both Angel and the supervisor exacerbated the situation. I documented a brief description of these issues on the work order before leaving.