A manager named Justin did not refund me despite the fact that I am a Best Buy total member paying $200 a year. I had purchased Two $3500 speakers both which fell off the amount of the rack which the geek squad installed. I tried to return it before the 60 day window and the guy said that there's too much damage to it.
Alternatively, Best Buy said that I could return it In store or ship it back… But in store, Justin had to be the fake hero of the day and ruined someone else's day. What a miserable man. I'm sure he is a disappointment to everything and everyone that crosses his path
Response from Best Buy
August 19, 2025
Hi there,
Thanks for sharing this review with us here. I'm concerned to hear about this experience, and that the service you received from us didn’t meet expectations, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (https://bby.me/tz4rvj), Twitter/X (https://bby.me/h42dyh), or Instagram (https://bby.me/1su892). Please also include the Google Review reference number #31538.
Regards,
^Caleb
This is for geek squad Dylan, he helped us install the hardware kit for our dashcam and he went the extra step to clean up the wires for us while he was working in that area. I was just trying to figure out how to do that but the man himself already took care of it so I truly appreciate that. Thank you for sparing us the headache!!
Not impressed. Staff just ignored me for 30 min.
Response from Best Buy
August 10, 2025
Hello.
Not receiving the proper assistance while in store can be frustrating. We would be glad to document your concerns and help assist in any way that we can. If you have a minute, please reach out us to in a private message on Facebook (https://bby.me/huoeg6), Twitter/X (https://bby.me/tyjgnf), or Instagram (https://bby.me/5y1qpr). Please also include Google Review number 27155.
Best,
^Allison
Muy buen lugar
Todo bien ordenado.