Best Buy San Diego

Terrible experience with Best Buy from the beginning. The employee helping us place the order seemed rushed and did not clearly answer my questions about financing or the protection plan. He gave very short answers, rushed through the order, and as soon as it was placed, he walked away to help another customer instead of making sure we had no other questions. He also forgot to include my apartment number even though I double checked the address with him twice, which delayed the delivery. When the laptops finally arrived, the package was damaged and one laptop had a cracked screen. After all of this, their only solution was an open-box laptop for just $50 less, and I would have had to drive to another Best Buy location to pick it up. When I declined, customer service made no effort to find another solution and simply refunded me. Extremely disappointing service from start to finish. Worst customer service I’ve experienced, and I will never buy from Best Buy again.

I had a terrible experience at the Verizon across the street. I went to Best Buy looking for a new phone, I knew exactly what I wanted and wanted to spend. Jaxson was extremely helpful right off the bat. Gave me my options and was answered all my questions. He probably got me to spend a little more than originally planned because of his attitude alone. He made the process smooth and efficient. Hopefully management sees this and gives him some kudos

As always very nice experience 👍

If you’re doing a trade‑in on your phone. These guys won’t let you take a new phone and give you some time to calmly transfer all your data from the old one to the new one, they won’t give you the new one until you hand over the old one. I haven’t seen a horrible service like this for a while — the service is rock bottom. And you call this Best Buy? I don’t think so!