Best Buy San Diego

Worst experience with a Best Buy ever. Bought an Apple Pencil, open box, excellent condition, and received a broken product with no tip and ink all over the internal packaging. Was told I could exchange it for another Apple Pencil at no additional cost over the phone and drove 20 minutes, wasting gas to do so. Only after arriving was I informed by the supervisor that they had no open-box pencils available. I was told I would have to pay more to get a new one if I wanted to leave with an Apple Pencil for a mistake that was made on their end. A refund was offered, but I needed an Apple Pencil regardless, so that was off the table. When I brought up how this was a mistake on their end, they said that buying open-box items always comes with a risk and the discounted price factors in potential costs for repairs. How does it make sense for an "excellent" condition item to be broken? The supervisor had no answer and offered no solutions to help with the inconvenience. Absolutely no accountability and horrible customer service. Please take your business elsewhere; this place will not accommodate you at all.

Disappointing experience. The workers are worthless, lazy and don’t want to work. It’s obvious in their demeanor. No greetings and they try to avoid you. I witnessed another very frustrated customer trying to get help in the store. I was with my wife who was 8 months pregnant. We knew exactly which action camera we wanted to buy for the birth of our child that was due in a few days but it was locked in a cage. When I told one of the young workers I wanted to buy it he said he would be right back. After a long wait, I went to look for him and he was hiding behind shelves and playing with his phone. Shameless letting a 8 month pregnant woman suffer needlessly with nowhere to sit down. No respect to customers here which is disappointing as a former hard working Best Buy employee during my college years. Remember, without customers, you don’t have a business.

1 STAR — THE WORST CUSTOMER SERVICE EXPERIENCE I’VE EVER HAD This has honestly been one of the most frustrating and exhausting customer service experiences I’ve ever had. I ordered a brand-new iPhone through Best Buy Mira Mesa, and Jason told me that I needed to drive all the way from San Diego to Los Angeles because that was supposedly the only location that had my phone available for pickup. I trusted the information I was given and made the long drive to LA specifically for this order. When I arrived, I found out that the phone was not actually available for me. After driving all that way, I was left trying to figure out what went wrong. I contacted customer service for help, and instead of actually resolving the issue, I was repeatedly directed to different Best Buy locations. I was sent back and forth between at least three different stores, with no one seeming to know what was going on or who was responsible for fixing the problem. I ended up spending FIVE HOURS at Best Buy trying to get this resolved. Five hours of waiting, explaining the same situation over and over, being transferred around, and being told different things by different employees. And after wasting an entire day driving from San Diego to LA and spending five hours in the store, nothing was resolved. In the end, there was apparently nothing they could do and nothing that could be fixed. What makes this even worse is that I made the trip based on information given to me by a Best Buy employee in the first place. If I had been given accurate information from the beginning, I would never have driven all the way to LA or wasted five hours of my day. This was not just an inconvenience — it was a complete waste of my time, gas, money, and energy. The lack of communication and accountability was absolutely unacceptable. I understand that mistakes can happen, but what is unacceptable is having the customer spend hours trying to fix a problem that Best Buy created, only to end up with no solution. Extremely disappointed. Worst Best Buy experience I’ve ever had

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