I want to support these physical stores before our only options are Amazon and their awful knock off products. I found a tv mount that I needed, but the checkout was a disaster. There were two employees assisting customers with Geek Squad issues and no one assisting customers looking to check out. There were plenty of employees walking around unoccupied. People in front of me were visibly angry seeing they had been waiting far longer than I had. I left my stuff and went home to order my product online. This store has no direction or leadership. I’m irritated that I spent over an hour of my day driving to the store, navigating the store, and driving home for nothing when I could have spent five minutes online.
Response from Best Buy
March 24, 2026
Hello,
Thank you for the review. We understand the importance of being able to check out in a timely manner.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 134050
I ordered a gaming laptop from the Best Buy website on January 29, with an expected delivery date of February 10. However, it was marked as delivered on February 6 at approximately 1:00 PM, five days earlier than scheduled.
Later that same afternoon, around 3:00 PM, the delivery driver returned and took the package from my doorstep. As a result, I never received the laptop.
I contacted Best Buy and waited for the outcome of their investigation. I was later informed that they could not provide a reshipment or refund and was advised to contact local law enforcement and my bank. I filed a police report, and the police recommended that I continue pursuing the matter directly with Best Buy.
As a consumer, I am deeply disappointed with how this situation has been handled and expect a reasonable resolution. I am requesting a refund or replacement, as the issue occurred during the delivery process arranged by Best Buy!
Me gusta mucho ir a Best Buy
Selling auto parts. High price