Best Buy San Diego

I come to this place with high hopes I was supposed to be seated and apparently the host messed up so I had to wait another 45 more minutes you need to get their priorities and there's things together way too smoky here the owner needs to have better vents and Air vents for the smoke to go out I don't know if they change the filters or not but should be an expected them I have asthma

Last remaining big box store for electronics. Service is a mixed bag occasionally finding the expert. Not a fan of Geek Squad. Love the selection and ability to pick up. Returns are super easy.

I wanted to buy the new s25 ultra I waited 25 min and no one helped me

I recently visited Mira Mesa Best Buy to return a laptop and had an incredibly disappointing experience with an employee named Sam. I rarely write long reviews, but this situation was unacceptable and deserves attention. When I approached the counter, Sam initially told me that I needed to reset my Microsoft account before the return could be processed. I understood and immediately took action on my end, which took no more than a minute. However, what followed was shocking: Sam left me standing at the counter for over 20 minutes without assisting me further. During this time, we made eye contact several times, and I expected him to come back and continue the return process. Instead, he completely ignored me, chatting with other employees and walking around casually, as if I didn’t exist. It was clear that he had no intention of helping me. As someone who values polite and respectful interactions, I didn’t want to escalate the situation unnecessarily. However, I can’t help but feel that I was being dismissed and brushed off, possibly because of my age or ethnicity. This was humiliating, and it’s unacceptable for any customer to feel this way in what should be a professional environment. Sam’s behavior reflects poorly on Best Buy’s customer service standards. Ignoring customers, shirking responsibilities, and prioritizing personal conversations over assisting people in need of help is unprofessional and disrespectful. I hope management takes this feedback seriously and ensures that no other customer has to endure such treatment. I’m posting this review to Yelp and Google Maps because I believe no one should have to deal with such a frustrating and unprofessional experience when simply trying to return a product.