I don't have an issue with BestBuy in general, but this store is extremely bad. Back in March of this year, I went to return a laptop and exchange it for another one.
When I went to erase the my personal data from the laptop like my passwords and Google login, the disgusting employee suggested I was deleting adult videos from my laptop. I had made no comment or any suggestion to even come to that conclusion and apparently making sure your passwords aren't stored on a laptop you're returning means you have adult content.
I reported this to the manager at this location as this is textbook sexual harassment (even though I'm a man and this is extremely unprofessional). I had hoped some action would be taken against this disgusting employee but when I had come back to this location I had seen him still working there and am really disappointed. I would stay away from this location.
Response from Best Buy
July 23, 2025
Hello, Ajay,
Thanks for taking the time to leave a review here on Google. This is far from the experience we want our customers to have when interacting with our employees.
If you would like us to look into this closer, please send us a private message on social media. We would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly reference “Google review #19524” when reaching out to us, and be sure to include your full name, phone number, and email address.
Regards,
^Ravi
Love this store and its associates
Friendly people and had what I needed