En tecnología hay de todo y los precios son asequibles
I've tried to utilize Geek Squad for Apple Care+ on two different occasions over the last year or so. Both times were appointments generated through Apple. Both times, I was serviced by the same guy. Both times this person said everything he could to basically tell me that I should go to a different store. I don't think is a coincidence. He is probably doing this to MANY other potential clients. Should have better consideration with customer's time. I had to take a day off and drive a bit of distance to get to these appointments. Only to be brushed off when arriving to the appointment. I will be reporting this to Apple as well since is the 2nd time having this experience at this store and with this person.
Response from Best Buy
March 31, 2025
Hello, Ben,
Thank you for taking the time to reach out on Google with a review. I can fully understand the need for friendly and professional support in store when it comes to Apple products. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review 64990995 in your message. You can find us here:
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
We hope to hear from you!
Cheers,
^Ryan
Really don't understand why they still exist, went in to buy a laptop nobody was around went and found someone waited like 30 mins, they still didn't "Send someone back" went up to register with a picture of the SKU and they were like "we will send someone back" when I just asked to pay and have someone go get it.. do not go to this one they don't care at all.
Response from Best Buy
March 30, 2025
Hello,
Thanks for sharing your feedback with us. Getting a new laptop should be exciting. I understand not being able to get the assistance that you needed to make your purchase quickly, isn't a welcome situation. I'd like to have our corporate team review this with you.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details about your visit, including the location, date, and approximate time. Please also refer to your "Google review 64984318" in your message to us.
Sincerely,
^Melissa
The Geek Squad staff are WONDERFUL! Erik, Justin. Jonah, to name a few. Thanks guys!